Dunkin’ Donuts

English is a third language with the employees. Lacking in simple cleanliness and not a good cup of Joe to be found here

The employees here do not speak English. Instead of putting my son’s name on his birthday cake they put mine! Refused refund. Do not order cakes here!

For months this location has routinely been in a state of confusion. The line is always very long because the staff isn’t organized to process the costumer orders in a timely fashion (often more than one employee is assisting one customer). They consistently prepare the orders incorrectly (one time I ordered two large ice coffees with milk and sugar and got teo medium hot coffees with nothing in them). This used to be a reliable location but for whatever reason they rotate the staff and this particular group is pretty much incompetent.

«Time to make the donuts»
Love this location. They always know my order and have one goal… get the customers in and out. If there is ever a line it ALWAYS moves quickly.
The staff is always personable and pleasant even when dealing with the most difficult of customers.
Space gets tight as it tends to fill up with housewives and their baby strollers.

The staff was completely clueless. I pointed to the picture of their new pretzel bread chicken sandwich and the cashier had absolutely no clue what it was or how to ring me up.
Secondly, I was watching the staff prep food in the back and they were not wearing gloves.
Third, the sandwich was super dry. Great in concept but completely lacking in flavor.

Convenient location, nice service. It’s dunkin. Coffee tastes better than sbucks. Imho.
This DD on point

Easily one of the best dd in the city. Consistently nice, fast, students get 10 percent off. No bathroom.

When the dunkin donuts store on east 66^th and first was under construction this was my closest dunkin donuts. It’s a small shop and does not have baskin robbins like some of the other dunkin locations. There are a few bar stools if you want to sit in the store while you eat. I got the jamoca almond fudge iced coffee from here and it was delicious. Make sure you get your receipt. It you fill out the survey and come back in 3 days they give you a free donut with a purchase of a medium drink. They also give 10% student and teacher discount.

I really only go here because I live above the store.
One of the less efficient Dunkin Donuts around. The staff frequently mix up the orders, or have to ask several times what your order is before getting it right (or wrong). Despite mild incompetence, the staff is quite friendly, so that helps the experience a bit.
Food is no better or worse than any other location as to be expected. The small space is typically clean, but the trash can is like always full.

They have a tendency of messing up your order. But the staff members are friendly. Nothing special or different about this location.

Ok so I had a coupon for turkey bacon cheese sandwich and I figure it’s been very long since I had a dunkin sandwich. The fact is I tried a Dunkin deli sandwich when it first came out and was disappointed with the taste and availability of the bread at the time. I asked for Turkey on a roll and they ran out of the roll! And the taste was awful, tasted sour i kept wondering if the food was fresh but i was hungry so i are it and i didn’t get sick. I figure I haven’t had a sandwich in a long time from Dunkin donuts and its a warm sandwich and maybe they improved so I took another try. The guy who took the order was okay. He wasn’t friendly but he took the order in a timely fashion. I ordered turkey, cheddar bacon on a roll, I asked for everything toasted, he asked if I want sauce, I asked what sauce does it come with and he said chipole. I love chipole sauce of course I said yes. The guy who made the order came out rather quick but I didn’t think twice about it. I took the food and it felt warm. When I opened it up I was stunned at how small the sandwich is! I opened it up so there was only 3 pieces of very thin sliced meat, 1 strip of bacon and 1 slice of cheese. The bacon was undercooked, the cheese was still hard, does not look like cheddar btw it’s white, and I took a bite to the food, the sauce was bitter! The roll was warm only slightly toasted, not fresh but not stale, bread was the best part of the sandwich unfortunately. Now I don’t know if it was because I had a coupon that’s why I only got 3 pieces of turkey, one strip of bacon, and one slice of cheese or is it just supposed to be like that for $ 3.99 because this sandwich at best only worth a dollar and I even paid $ 1.99 with the coupon. And is the sauce supposed to be bitter??? That’s not how I remember chipole sauce. I usually only get coffee from dunkin donuts and I think I better stay that way because this sandwich is close to horrifying and I would not pay $ 3.99 for something like this.

I would rather go to the DD on 77^th and York.
At THIS location they have always gotten my order right (iced latte or iced coffee w Splenda and milk) but the coffee and espresso always tastes burnt.
The only thing I would stop in for is the K-​Cups …but even that I could get at aforementioned DD.

Eh, it’ a Dunkin Donuts. There are like thousands of them here in NYC. Open ²⁴⁄₇. Good coffee. Mediocre donuts. It is what it is. This location is small but has a few tables, chairs, and no free wifi. What’s up with that? Since every Starbucks in the world has free wifi why can’t DD have it in it’s larger locations that are bigger than a closet. Also, when I was in here the other morning to pick up a coffee it seemed like there was no AC on. Counter staff was ok and I was in and out quickly.
You want fancy go to a Madison Ave bistro and pay through the nose. You want just a cheap tasty cup of coffee then Dunkin is always a convenient choice.

Wow, people are really hard on this DD. Do they realize that if they want better food/​service/​coffee, they should go to the fancier and more expensive Moulin Café next door? You get what you pay for. I come here maybe once a week on my way to work for an iced coffee or OJ and a bagel with cream cheese or an egg sandwich. Everything is just as mediocre as any other fast food chain, but I go for the price and convenience… just like any other fast food. The people who work here are fine… except they went so slow the other day that I missed my bus, which is really my fault.

I love the person who compared this location to going for a cut with a new hairdresser who you like but the cuts get worse and worse — lmao! Good one!
Everything people are saying here is true. I wouldn’t even bother with this place if I wasn’t caffeine addicted and if it wasn’t so close to a salon where I work. Once, I got a bagel with cream cheese that included a long piece of plastic embedded in the cream cheese — like maybe the pull tab from the cream cheese tub? I wrote to their corporate office with a complaint about that. Today, got iced coffee and the milk tastes sour. The visit may have been my last.
No one has ever spoken to me in a rude way here and I generally find the staff nice but not so competent.
The one thing I love about coming here is just sitting back and watching some of the older, more affluent UES residents make crazy azz orders and demands of the staff (and no, I’m not talking about the people who post here — I know you all, like me, aren’t asking for anything more than coffee and maybe a bagel done quick and right). Today, a woman in her 60s with her LV bag and great hair asked the girl at the register for a tuna sandwich on rye bread. They spent about 5 minutes arguing about how D&D doesn’t do that, how the tuna salad sandwich only comes on a bagel or croissant, how D&D doesn’t even stock rye bread but perhaps they could do it on a roll for her? The woman also ordered «the smallest possible coffee with just a tiny bit of milk». She then told the girl at the register, «Make sure you stir it well!» The girl told her the stirrers were behind her and the woman said she couldn’t understand the cashier because of her accent and they spent a couple of minutes arguing about that. I see similar stuff almost every time I come here. Maybe that’s why people are having problems with cranky staff? Maybe it’s like Freudian displacement?

The guy name is joseph and he is a rude guy. What’s the rating lower than one star? Even one star is a waste for a place like this disrespecting customers. The guy uses a finger to customers and a worst kind that talk behind customers. Never going back again and I wish them to go out of business. The owner needs to fire Joseph

This is a so so Dunkin Donuts. The only reason why I am bothering to review it is because the staff is beyond incompetent. They cannot get the most basic order right. If you are order more than one beverage and food item, count on it being wrong. They also get very annoyed when you point out the error — like it is your fault for ordering more than just one donut and coffee. They also try to correct the order without correct what they rang up. Try to avoid this one at all costs.

You know when you get your hair cut at a new place and you like the person a lot, but the next time you go back it’s not so great, and from then on it’s diminishing returns? I feel like that with this DD.