Danny’s Cycles

I’ve gone to them a couple times, including maintenance of my current bike (a Specialized) and while looking for a new one (Trek is probably the biggest brand they carry).
They’ve always been very helpful with replacing/​servicing parts on my current bike, and work relatively quickly. Prices for services are about comparable to other shops in Manhattan (i.e. Sid’s or Zen bikes), which tends to run high compared to outside the city. Never had a problem with the mechanics.
I didn’t end up getting a new bike from them, and I will say that their sales people I talked to were not pushy at all. As a general rule, it helps to do some research and know exactly what you’re looking for beforehand, otherwise you may find yourself being pushed to a bike that isn’t right for you.
Overall, I’ll probably keep coming to them for servicing my bike (s).

Had to replace an inner tube. It cost $ 20 for the tube and installation. Had I been in my hometown, I have the experience and tools to have done this myself very inexpensively.
Despite the owner trying to sell me on a new tire, I knew the rubber was old and cracked. but the plies and cords were good so I could wait. What impressed me was the professionalism of the repair person. It was his attention to details, inspecting the tire, tube, and rim several times during the replacement of the tube and recommending new rim tape for all the correct reasons. Finally, he twice hand inflated the tire with another inspection in between.

Went in to purchase a presta valve adapter. They had a bowl full of them on the counter. These things cost the store about 20 cents a piece, if that. They wanted $ 2 for one.
My thought is, if they’re going to screw the customer on the little things, why would I trust them not to do the same on bigger items? As another reviewer said, this place has an unprofessional vibe.

Good sales guy, he made sure to let me know that there was a sale with Trek bikes which I was able to take advantage of a nab $ 50 in free gear. That was clutch info, thanks man!
Service was excellent, the gentleman behind the counter was a personable, gave me a bunch of useful info and was really great with answering my questions.
I appreciate the lifetime service and look forward to stopping in if I need some adjustments.

I bought a bike from Danny’s cycles last year. I wanted a folding bike but was talked into a Trek bike that wasn’t a folding bike. I know being talked into something is not exactly the best of ideas, but I after bringing it home, I found it very difficult to ride as it was too big for me. I rode it exactly 3 times and asked to return the bike and purchase what I originally wanted. I was told it was too bad and that they couldn’t take it back. I don’t think its right that I was pushed into something else that I am uncomfortable using and I feel the manager at Danny’s was not as understanding as he should have taken into consideration that he had a very unhappy customer who was sold something he is uncomfortable with and not using. He told me to sell it on my own on Craig’s list. I’m not happy about someone who tells you that as I don’t want to invite people into my home I do not know. Shame on them for not taking care of a customer who paid good money for a product they are not getting use of.

4 stars only because its a bit pricey. I went her today to get a air pump for my bike they are all so nice they put air on my bike and told me that I’m going to need new tires soon. My pump was $ 30 the cheapest one there. They have tons of Hugh end stuff. I’m just a new rider myself and they could tell so didn’t try and make my buy anything I didn’t need or want. Everyone was very friendly. I will be going back. Oh yeah. Their is a tire pump outside you can use even when its closed for free

The staff was very friendly and helpful. I was able to find the bike I wanted very quickly, and I was able to try it out before purchasing. They answered all my questions and made the whole experience of buying a new bike painless.

I dropped my bike off with these guys for a flat tire. Guy behind the counter told me it would be thirty minutes. I returned TWO HOURS LATER to see my bike was still sitting right where I left it with a flat rite. I was told, «sorry man. I lost the ticket.» If they can’t keep the smallest straight, why give them a bigger job?

Excellent service I walked in and received service immediately. Very nice gentleman helped me he asked what I needed the bike for I told him weight loss he said the trek bike was what would fit my needs instead of a mountain bike. I know nothing about bikes so his expertise really helped. He assisted me in putting the bike into my car and showed me how to disassemble the tire being that I live on a 6^th floor walk up. I would definitely go back here and send my friends and family members to this location very friendly And accommodating

I’ve been in to Danny’s twice in the past 2 months — first time on a Saturday about half an hour before they officially opened. They still welcomed my husband and me in with our two road bikes. Both needed to be serviced, and we both got our bikes back later that day. A good thing given I was leaving for a triathlon on Tues. Toga claimed they couldn’t turn it around that fast.
2^nd time was today. Had to get a minor brake pad adjustment and handlebar grip fixed. Both free of charge.
A great neighborhood bike shop with friendly and helpful staff. Thanks Danny’s!

More expensive than other options but they know their stuff and are super personable in every way. With multiple stores throughout the tri-​state, they’ve got you covered in every way too. Think accessories galore, every option you’d want for folding bikes, and super low pressure on buying too. They truly want you happy forever with your purchase.

One of the wires on my front wheel broke today and these guys fixed it! The staff here are very friendly and knowledgeable about bike parts and the accessories sold. I felt very welcomed and comfortable asking questions. The guys even told me about some bike laws I didn’t even know existed. They helped me with purchasing the best u-​lock for my bike and even installed the holder. The staff didn’t try to talk me into purchasing unnecessary stuff. I will definitely be recommending this bike shop to others. I walked out happy that Big Blue (my name for my bike) was back to new and happy about my new lock!

I haven’t rented or had any service done, but this is my new favorite bike shop for stealing air and buying parts that I can’t wait to order online.
The space is large, and there are lots of friendly employees. When you walk in, chances are someone will offer assistance. Even when busy, they don’t seem to mind being bothered. They gave me lots of free (popped) inner tubes that I needed for a project.
There is no air hose outside, but they have a few stand pumps inside they’ll let anybody use.

I normally go to the one in Soho, but had to go to the upper west location a couple times. The customer service that I love so much in soho extends to this one as well — they take really good care of you. Seems like this chain (no pun intended) has a consistency when it comes to quality — a rarity nowadays.

On my first visit, I realized this place could use a little love on Unilocal.
Here’s the deets: I had to rent two bikes for guests. While I was walking with my guests to the store, I saw that my bike chain had a broken link. The team at the store sold me a new chain and rented us two very nice bikes at a fair price that my guests were able to comfortably ride for a 35-​mile day tour around the city. We rented shortly after the store opened at 10 and we were easily back to return the bikes at the convenient weekday closing time of 8 PM to avoid an overnight charge — which would have been reasonable if we had to pay it.
This store gets 5 stars because it’s worth going out of your way if you want to rent good bikes for serious city touring at a fair price (not quoted here just in case they change).
Shout-​outs to Dave, Aaron, and Johnson for being friendly and taking good care of us.
BONUS: Good value (was less than Bike & Roll the day I rented)
TIP: Call a day ahead to let Rex or Johnson know you’re planning to rent. They put two bikes aside for me. They don’t have a formal reservation system, though.
TIP: It can seem a little harried there at times. Just be patient and friendly.

I frequent the upper west side often being that I live in the area. I have passed by Metro bicycles for years but recently my mountain bike was giving me problems and i decided to have a look. As i browsed I was helped by Johnston and he was able to answer all my questions being that I only had experience with bmx and mountain bikes i wanted to try something new. He introduced me to hybrid bikes I ended up buying a Trek FX 7.3 2014 model. The prices were about what I expected for quality bikes. I didn’t get top of the line I bought accessories and I am so happy with my bike and I decided to buy the flat insurance they offer as well .
I made my purchase on July 2^nd of this year and I take my bike out every chance I get I was so happy with my overall experience. I made my second tripe just yesterday on the 4^th of July and picked up a wireless bike computer, bike storage bag, tools and etc.
I have made some changes to my lifestyle i used to be very active but i got lazy over the years. I am slowly going back to my active lifestyle. Biking certainly helped me with that. I am glad to have met Johnston and the other workers of Metro bicycles on the upper west side they are just awesome. I don’t like writing reviews but I just had to because this place has become my second home.

Underwent new management/​ownership a few months ago (even renovated the place) and I got to be honest, I’m still not impressed. The staff still remains so-​so, even slightly bothered if you ask them too many questions.
I was in a few weeks ago to repair an innertube and the gentleman who helped me was mildly enthusiastic, if that. The shop wasn’t even that crazy busy but they just all seemed like they want to be there, do their job and get the heck out by the end of the day. In short, they lack customer service skills. And, not for nothing, they charge a heck of a lot for repairs. If I knew how to repair an innertube myself, I would be spending a total of five dollars — not 18 that I’m spending here. I get it, it’s Manhattan and prices are exacerbated, but at least make me WANT to be there, paying that, if I have to.

Basically, the customer service is horrible.
I first went to Danny’s Cycles on the Upper East Side with a very specific bike in mind. After they tried to sell me a different bike because they didn’t have that one in stock they eventually referred me to Metro Bicycles on the Upper West Side, who they said had two of the bicycles in stock.
Once I got there, I got a very similar sales pitch trying to push me away from the bike I wanted and then when I wouldn’t relent the manager checked for that bike and said they had just sold the last two. He then proceeded to tell me Trek was no longer selling the bike but he would check their other 13 locations. Luckily there was one left in the color I wanted and I left a deposit. The manager said the bike would most likely be delivered by Monday. Once Tuesday comes around and no call yet, I start to get concerned. Then Wednesday comes around and I call looking for the bike to which I told the bike is there. Thanks for giving me a call to let me know.
I go to the store at 7 pm and the bike isn’t even ready. They still have to put the pedals on (when I called I said I would be there at 7 and they couldn’t have it ready). The last straw for me was after test riding the bike, the salesman had me test ride the same bike in a bigger size. A size they said wasn’t available any more.
From beginning to end, I didn’t feel comfortable or even like they wanted my business there and I won’t be going back.

We stopped by to pick up a helmet before a fundraiser ride we were going to participate in the next day. This was the only local bike shop still open after 6 on a weekend, so we decided to throw caution to the wind and ignore the poor Unilocal reviews. Big mistake and a waste of time.
The employee first tried to up-​sell us to a pro model helmet, telling us that we «could die» (what?!) if we bought one of the helmets that were on sale. When we said that we’d like one of the helmets marked $ 39 we were told that it was, in fact, $ 59 even though it was marked $ 39 on the box.
We left without saying another word.
This place had a very slimy and transparent vibe. I really don’t want to throw around the word «liar» flippantly so I’ll just say that the salesperson was definitely sketchy. I wouldn’t trust this place for anything and I’ll never poke my head in again.

Their sales team is hit or miss, mostly on the miss side. They give you the same attention and customer service that you would expect to find at a sandwich shop not a bike shop. If you’re buying a Reuben at a deli, the half-​ass attention, blank stare, head-​nod and lack of gratitude is ok and even expected in New York. However if you’re buying a $ 500+ bike, you expect just a little more enthusiasm. You may or may not get it here. There are some guys on their sales team that are very attentive and knowledgable and others that seem spacey, slow, clueless (making you wonder how they are employed in a bike shop) and reluctant to give you their attention.
If you do most of the research on your own, which in this shop’s case is nearly a must, then you can find a bike that fits your needs here as long as (and here’s the caveat) it’s in stock. If you are looking for some range and brand variation, you won’t find much here. If you are looking for an urban/​fitness ride like myself, your two options are narrowed down to Trek and Giant with little model variation for fine turning purchase price versus component/​frame quality. Where’s the Felt or Cannondale love?!?
If you are closer to mid-​town, I strongly recommend the shop on 46^th st on the corner of 10^th ave. The team is significantly more knowledgeable and friendly than this one. What’s more is they have better prices and variations. They are also on the Metro Bicycles network but just got bought out by Danny’s Cycles. Their staff and selection is exceptional with more competitive pricing. If that were not enough, they offer lifetime tune-​ups. Their staff explained every niche and cranny of every component/​bike comparison in their breakdowns in a very friendly and attentive manner.
For being nearly at the heart of the UWS, you would think Westside’s selection would be better than just mediocre. I came looking to test-​ride several Fitness/​Urban bikes in the $ 500 – 700 range, they had two identical Trek’s equipped and ready (one medium, one large) and no Giant Escape 1’s. Thankfully, I was happy with the Trek 7.2, though it would’ve been nice to be able to test-​drive the Giant for a little more $ that sports the carbon fork.
My experience: I saw a Trek 7.2 that I really liked after getting a decent synopsis from a guy who gave me a good breakdown on Giants versus Treks. I decided that the Trek felt slightly more lightweight than the Giant, despite it also sporting a steel fork. I really wanted an Alloy or Aluminum fork but didn’t care for the hefty price tag of the 7.4 (which sports a carbon fork). The 7.3, I believe has an alloy fork and was in my size but for some reason, this particular series has a glossy finish (not a fan) and was nearly $ 100 more. I put the bike (7.2) on layaway for a small % and the guy said it would be ready to ride next time I came back.
After doing more shopping, I called them up to see if they had anything comparable in stock. The guy on the phone said they had some equipped Escape 1s in my size that I could test-​ride to make sure I got the proper comparison. When I arrived, not only did I have to wait 15+ minutes to test drive the bike I had on layaway but they had zero Giant 1s ready to test-​ride let alone built. This sales team from the first time I went there was significantly worse; pretty helpless and offered mostly blank stares. They didn’t attempt to break anything down for me with price comparisons or components or go out of their way to show me any bikes. Due to the lack of help and very limited stock, I was pretty much forced to go with the 7.2 which I’m actually quite happy with. Good news is that the purchase comes with 3 years of tune-​ups.
My purchase came with a half smile, ‘thanks for buying a sandwich’ gratitude and «would you like anything else with that?» without any useful suggestions (helmet, water bottle holder etc). I think I’ll be buying my accessories elsewhere.