Custom Care Cleaners

total lack of ‘custom care’
1. laundry service, i ask about my t-​shirts, underwear, ahg, lost. hes like we cant keep track of each sock! well im not unreasonable, its t-​shirts!
2. the guy, victor, i think thats his name. hes really rude
3. heres the kicker that sent me elsewhere. dropped off the outside lining of an exp jacket. it came back with holes and thread pulling out everywhere, crispy, color faded and super wrinkled. i sewed it, steam ironed it, still wrinkled and the zipper, broken. i went back to fix the zipper, he didnt object to giving me a refund and fixed my zipper, well its fixed for the time being. but he was really rude and said well thats the process. i shouldve asked him to pay for the coat, $ 1000, but thats over the top. i took it to another professional, wondering if he can fix it, and he said no, he thinks they mightve mistakenly washed it b/​c dry cleaning isnt supposed to make color fade or cause holes.
all in all, seems like a personnel problem