Charles B. Wang Community Health Center

I took my 4 year old daughter for her WellCare check up. The waiting time was shorter than I expected. The staff was friendly and the doctor spent enough time to explain my concerns and questions. Everything was done within 45 minutes.

I’ve been a patient here since I was a baby so over 20 years. My grandma would take me to this health center because they were able to translate everything in Chinese and she was more comfortable with the doctors here. They even gave metrocards to the patients so they had a way to go home.

We took our 3-​year-​old daughter for an urgent care visit to the pediatric clinic of the Charles B. Wang Community Health Center. It was a weekday, and it was a short wait. The nursing staff were professional and fun with the kids, and the pediatrician was great. She answered all our questions, explained the diagnosis, and most importantly was great with our daughter. We will definitely come back!

Majority of the time, there is a LONG waiting time even if you were on time for your appointment! I had experience a couple of times where the place was so crowded that there was no where to sit but stand near the front desk.
If you get one of the older nurses there, she ALWAYS has some sort of remark to say about you.

This place is terrible and a clear example of everything that’s wrong with healthcare in the US. It’s been months since my last visit but I am still bothered by the way I was treated and have developed a huge fear of going to the doctor ever again thanks to this so called health center.
First of all, the nurses were all terrible. On my first visit, the first nurse I saw made a very rude remark about my hair. I was sick, nervous and just wanted to see a doctor because I was in pain, I have no idea how this lady thought that was a proper way to treat a patient.
Next, the doctors… I saw a couple different doctors until I realized no one was going to help me at all and they just wanted my money.
Without going into too much detail, they all gave me contradicting opinions on my health problem and were very patronizing. Despite bringing proof of previous prescriptions and diagnose they just treated me like I was there to get prescription drugs to take for fun. I just happen to have an invisible illness and look healthy but in this place you will get judged a lot if you don’t look sick enough.
To give you an example of how unprofessional they are, on my first visit while getting a general health check-​up, Dr. Sang gave me a very rushed eye exam and only after he finished it and told me I had very good vision I was able to explain I was wearing contacts. Sounds like a joke but it wasn’t. Another time, when I called to cancel my last visit because I wasn’t in the mood to be treated like shit again, the lady who answered the phone yelled at me in chinese before hanging the phone. I know they seem to be overworked but that’s not a way to treat a customer.
They treat female patients in a very patronizing way. The first thing I was given before even explaining my reason to be there was a bunch of pamphlets about breast cancer. I really doubt they bombard male patients with info about prostate or testicle cancer right after they greet them…
Last but not least, they charged me for a blood test that I never got.
I made the mistake of going to several appointments here because I was uninsured, really needed to see a doctor, and this place was affordable enough to go a few times to build a relationship with a GP without breaking the bank, but after what I went through I’d rather die in pain that go to this place again.

I’ve never had an issue with wait times and sometimes when I’m late they still try to accommodate me by squeezing me in. I feel like the staff are real people with their on and off days.
This is the only organization I know of willing to work with your current economic situation, what other place allows you to bring in your taxes and adjusts your payments and fees accordingly? My mom came in for a breast mammogram and physical, was only charged $ 20-​$ 30 for the physical and was given the breast mammogram for FREE!
They also have a GREAT adolescent/​teen programs for after school and summer.
Regarding to Olivia O.‘s judgmental weight incident, I’m Chinese and roughly 150lbs, according to the Asian/​Chinese Chart for weight norms, I’m «morbidly obese», I honestly think it’s a cultural thing that older Chinese woman are so BLAH about weight gain and easily pester other’s about it even if it isn’t their place. Don’t take it so negatively because she might have actually been worried about you but wasn’t able to present it with enough tact.
Tips:
— Make an appointment rather than walking in.
— If you have an emergency, call in at 9AM the day of to get an emergency appointment, they are ONLY available the day of.
— Use their online site to order repeat prescriptions.
— They normally book you 15 minutes BEFORE the actual appointment time, for example your appointment is at 12:15PM, they most likely have you for 12:30PM but wanted to give you enough time to fill out any forms you may need or a chance to get there on time. If you happen to be even MORE late, call ahead and let them know, then just show up anyway to see what they say, I’ve been late before by half an hour and the receptionist was kind enough to check with the doctor if she had time and squeezed me in.

HORRIBLE PLACE! FIrst of all, the staff is clueless, inefficient and not helpful.
Secondly, the wait is usually SO long .
Lastly, one of the nurses actually made me feel GUILTY for gaining a few pounds since my last visit. This is what happened:
Nurse: Let me take your weight on the scale.
(I get on the scale, with ALL my clothes and shoes on – She didn’t tell me to remove anything, which sounds wrong to me)
Nurse: Oh wow, you gain 8 pounds since last time… SO MUCH! You not overweight YET but woow, so much… You be careful (Chinese accent)
WTF B*TCH?!
I will never EVER come back here, and will not recommend this place to anyone. It’s unprofessional, and instead of giving you helpful advice they just guilt trip you. Worst experience ever.

This place can be a pain if you need medical attention. They will call you into for a doctor visit for ANY and ALL possible reason so that they can bill your insurance anytime possible.
I will suggest that you not to get sick or problem with doctors. Service is great here thou. They call you day ahead of your appointment but sometimes out of blue to make you think you actually have an appointment next day because they want you to be on their schedule… it’s a mind game.
With emergency visit for your doctor, they are accommodating and nice nurses.
If you have an insurance that doesn’t as for much co pay, I will suggest going here but be ready to pay up for many many unnecessary visits.

lots of good memories here. This is a health clinic devoted primarily to the oriental Chinese. Great Staff, Great service, and very understanding. The place is separated in different departments: dentistry, pediatrics, nursing, cardiology. Additionally, this clinic offers many programs to their children such as free six flag tickets, free swimming lessons and free touring around Manhattan. Come if you ever get a chance, wonderful place.