AT&T

I visited here because I wanted to change my micro SIM to nano SIM. The worker did not even know which one was micro and which one was nano. She looked so confused and it took so long to activate my phone.

This place deserves negative stars if Unilocal had it. Terrible service. Unhelpful. Derogatory.
I came in today because I frantically lost my phone on the subway. So, I asked them if they could track my AT&T phone or if I could borrow a phone to call MTA. They told me that they couldn’t track it and didn’t even offer a phone to call MTA. Very useless service. And the employees are super rude. Someone clearly is in desperate need of help. At least pretend to have some sympathy. Don’t just tell them to get a new phone.

This review is long overdue, but I’ve been with AT&T for over 10 years and this store has the best customer service ever! I can’t say the same for other AT&T stores, but I always come to this place because no matter which sales rep I get, all of them are very helpful.
To be honest, I stumbled in to this store last year not knowing it existed… haha. Truly a hidden gem in Chinatown. There’s hardly any wait time, and I’m immediately assisted once I walk in. Whether it’s a SIM card change, quick sale, upgrade, or plan change, they’re efficient and knowledgeable in what they do. Always had a good experience. Keep up the good work guys!

I’ve had to come there three times to get new SIM cards and activate new devices for my boss. Each time I’m helped promptly and they were all pretty helpful. I’ve never had anything super complicated, but I like that this location isn’t very busy and I’m always helped right away. In fact, the last time I went I made an appointment online for 4:30pm, but just popped in at 3pm and they were able to help me.
One time they had some Chinese music playing sort of loudly, which was sort of distracting and sort of funny.

The assistant literally lied to me about their rate plan because they wouldn’t take the trouble to preorder a iPhone6 for me as I’m an international student and needs a more complicated process. They ask me to goto apple store after making me wait for them for half an hour! And I goto apple store only to find out they don’t take pre order at all! They lied to me again! If you are looking for shitty services and people to lie to you and rip you off, come to this store!

Great service! Needed to figure out the best options for replacing my stolen iPhone and the salesperson I spoke to clearly laid out my options and pricing info. He was patient, thoughtful, and very knowledgable. Had a great experience at this store.

I dealt with a total incompetent person today. I can’t speak for others but the person that «helped» me struggled to. First things first, I had to wait 10 minutes without them normally taking my name for the queue. Regardless, I waited around then this rep walks the customer out and walks back and has another one of his colleagues point out I’m the next person on the imaginary waiting list.
So from here it only gets worse, It takes him 5 to 6 minutes just figure out to ask me for my information to pull up my account and even then he fumbles around. I’m growing a little agitated being that I was on their chat earlier which proved futile, then I dug around for my home phone and called them. Now I have to deal with an incompetent rep? That’s just the icing on the cake. So after repeating to him my passcode 3 times because he couldn’t hear it. I told him I couldn’t do it. A good 10 minutes after i explained everything to him, he was still attempting to pull up my account… I really can’t.
I’m just so frustrated from the lack of service from the employees that I have come to expect when you’re paying their exorbitant rates. Then again I can’t make that generalization based on that one employee. But one thing I know for sure is, I won’t come back to this store.

Best customer service I’ve ever had at a mobile phone store, anywhere. This is my fourth time back and it’s because of the customer service from both management and the sales team.
Last time I was here, I had no idea I was talking to a manager when I told him about that guy who spent a lot of time teaching me how to use a phone bought at another store after he knew I wasn’t buying anything because they didn’t have the case I was looking for and I didn’t like the alternative. When he brought me a salesperson to finish my transaction, it was «that guy.»
I never did return to that more convenient store. They treat me well here. Very well.

worst sales rep ever name hector! please avoid. he only wants to make commission off you. does not help nor care bout you with your plan and ignores you after you open plan. i suggest all to goto other sales rep. –again avoid a guy sales rep name hector!

Worst customer service EVER! Whenever I’ve bought things for my iPhone, the salesperson always helps me with using it if they see I need help. They just walked away, ruined the first screen protector and wouldn’t refund my money.

I am now, and will always be a loyal Verizon customer! However I had an IPhone emergency and needed a new case pronto! Because I’m such a klutz I need a nice sturdy case. I went to the AT&T to purchase the Outer Box Defender case. This store is closer then the Verizon store so this is where I purchased my new case. The customer service was great and there was a variety of colors to choose from. Although I spent more money on this case then the case I had previously purchased from
, this case is a much better fit. Even though I may stray, Verizon wireless will always be my true love :-)

Great customer service.

After 8 long years as a Sprint Customer, I walked into this location and told them it was time to end my rocky relationship with Sprint.
Benjamin, the rep who assisted me, was happy to help. He answered all of my annoying questions and spared me the pitiful look i deserved for staying with sprint for so damn long.
He went above and beyond to make sure i walked out of the store with the best phone for me along with the best plan with my new service.
The store itself was clean and well maintained. The staff were all friendly.
Its a great location because its never crowded. But if you are going in there to start a new plan and cancel another provider, you will need about 45 minutes.
So, heres to the start of my new life as an at&t customer and an android user.
:raising the roof:

Hou ya! I finally found a true AT&T that sits in Chinatown without trekking far after my usual Saturday routine. This location comes with a staff that is equipped with both Cantonese and Mandarin oral skills who are able, ready, and willing to serve clients. I found the automated payment kiosk without any problems in the navigation as I prefer payments via in-​store kiosk to burn AT&T’s ink cartridge for receipts!
The staff is friendly without the usual arrogant, snide brush-​off vibe as other AT&T locations. The associate promptly answered my question in regards to my account with directness, without playing the Communication Game, as unknowingly two months ago I’ve been liberated.