Verizon

Go to the one on Broadway in Soho between Prince and Houston. Much friendlier, and willing to help.
I needed a new phone because mine was ran over by a car. I know that verizon no longer does contracts, so I knew that I wanted to just upgrade my phone and start the monthly payment plan. I’m currently on a family plan with 4 other people, and my dad and I are the only primary customers on the account. Since I am a primary person on the account, I did not think it would be so difficult, but it really was.
The first guy that helped me told me that I just have to pay for the tax of the phone. Easy. I asked how much it was going to be, and that I had to call my dad because he was going to pay the tax for me. Since I had no phone, I asked the associate if he can look up my dad’s phone number for me. He then said «You’re going to have to give me the number because there are 5 numbers listed under the account.» Ok… HOW AM I SUPPOSED TO GIVE YOU MY DAD’S PHONE NUMBER WHEN I’M ASKING YOU TO GIVE ME HIS PHONE NUMBER? Clearly I don’t know it! I had to deduce what his number was through process of elimination. Once I figured out his number myself, I asked if I could use their phone to call him (once again, my phone is shattered from tons of steel crushing it) and the guy pointed to floor and said, «all those display phones make calls.»
I scampered over to the nearest phone and called him. I had to call him on speaker phone because all the phones are bolted down, so EVERYONE in the store could hear my business. It was so awkward. He gave me his credit card number and info (which is what he pays the Verizon bill with), and I thought I was good to go.
I went to a different associate who wasn’t busy, and I told her I was ready and that I had the CC info… then she says «No.» She only says «no»! WHAT THE HECK? I kinda laughed and said «what do you mean, ‘no’?» She then went more into detail and said because of fraud she can’t manually use the credit card. I told her that I work retail, so I understand CC fraud, but that she can call and verify the card and amount and everything. She just said «We don’t do that. You can do it online.»
So wait… they won’t take the credit card info in the store… but they will take it online with no hassle? Such BS. I went back to the display phone (yep, still on speaker phone) and I told my dad that it’s just not going to happen.
I left the store and headed to the next nearest Verizon store. I told the gentleman my situation and he had no issue and took my info and everything on the spot. He then said the reason why the associates didn’t help me at the last store is because they are lazy and they don’t want to verify the card, also if they do take a fraudulent card, they get in trouble. This guy also let me use a landline phone (which all verizon stores have many) behind the register instead of telling me to use a display phone. I didn’t even have to ask to use that phone!
So, yeah… Chinatown Verizon store is CRAP.

I came in with my Mom because she wanted to upgrade her phone. Let me preface by saying that my Mom speaks perfect English but sometimes, she prefers that I do the talking for her when it comes to dealing with salespeople. So she brought me along and we were greeted by a very uppity and friendly sales guy. At first, we were talking in English and then he started talking in pretty fluent, yet fast, Cantonese after getting a little comfortable with us. Definitely defeated the purpose of me being there since I don’t really know how to «negotiate» or ask technical stuff about phones in Cantonese so my Mom ended up doing most of the talking and I was kinda of there to translate bits and pieces of the information when he explained things to me in English. Sure, he was probably one of the most helpful Verizon Wireless guys I ever dealt with. He gave us a breakdown comparison of our current plan versus the new plan and explained how much we would we really «save» with the new plans they have right now. Not so much for savings but at least he was able to explain to my Mom how current cell phone plans work these days because she never really understood the concept behind them. The only issue I really had was the guy had a bit of sniffles. I couldn’t tell if he was really sick or if it was just allergies but boy, he had his hands all over our phones and there were no hand sanitizers in sight!

Probably the best Verizon store I have been to. I’ve been to a few, both in NYC and upstate (White Plains, Hudson Valley, Fishkill) and yes, when I walked in everybody was on their phone. There was not one single customer in there. As soon as I walked in, the three people waiting by the door snapped their heads up and smiled at me and asked me what they could help me with. I had made an appointment online (don’t know if that makes a difference or not) and I went right to one of the reps. Long story short, there was a problem with my account and Jimmy said that he wouldn’t recommend making any changes until it was cleared up. During the week, I called him a couple of times to get additional information about promotions that were going on so I could clear things up with the mother ship who had been giving me the run around, telling me that there were no penalties for this and no additional charges for that. He ended up saving me a couple hundred bucks on my family plan. Thanks, Jimmy!

I went in today for a simple upgrade of my phone — 1.5 hours later.
While the woman that helped me was sweet, the overall customer experience left much to be desired.
Enough so, that I will probably end my 15 year relationship with Verizon and tell me friends to do so as well.

I used to come here all the time for my phone upgrades and such and the staff was much friendlier. Today, I walked in and not a single greeting from their staff standing around. The security guy was on his phone, one of the female staffer was on the barcode reader (like the ones UPS or FedEx uses). She didnt even look up to see if I needed help. The guy behind the counter didn’t say anything as I’m walking around. Not a single smile from anyone. What happened to the service they used to provide? I asked for an item, looked at it and the staff who looks bored and I just said thank you without buying the item and left.

Excellent customer service! Our sales representative was Cami, and she was fun, patient, helpful, and super knowledgeable. I would recommend her to anyone interested in getting a Verizon phone or accessories.

Most employees here are pretty good and care about helping you out… BUT…
Go find Vinh that works here. Youngish asian guy, looks to be in his 20’s. He’s not only not-​pushy about things… but he knows his stuff. I’ve done some pretty complicated phone/​line upgrades and I dread going to these stores because let’s face it, most employees at these Verizon store are not technically savvy, don’t give a damn, or both. Vinh is neither… he knows his stuff… he knows the plans… he knows the phones… what works and what doesn’t work… I’ve literally walked out with a phone upgrade in under 5 minutes with him once.
He’s exceptional at this job and does everything quickly and really seems to care about your satisfaction. He also explains things very clearly and if all Verizon employees were like him they would be in good hands.

If I’d written this review the day out of walking out of the store with my new phone plan, I would have given a different rating: The salespeople there seemed very helpful, explained our various options, and found us a plan that would meet our needs without paying more than necessary.
That’s what we thought, at least, until the next month when our bill arrived.
Our helpful, considerate salesperson, it turned out, had: 1) failed to provide us with unlimited text messages, as he had promised in-​store, resulting in massive overage charges; 2) signed my entire family up for phone insurance, which we had specifically told him we did not want; and 3) assigned our 11-​year-​old son’s phone, for unknown reasons, to its own account. The result: a bill that was more than $ 100 above what he had quoted us in person.
After two marathon phone sessions with Verizon tech support, we finally got our bill reduced to only about $ 20/​month more than we anticipated. The fact remains, however, that we were misinformed by the Canal Street Verizon store about the cost of our plan, and initially charged for items that we never agreed to. These people are either incompetent or scam artists; either way, stay far, far away from them at all costs.

By far the best experience I have ever had in a Verizon store.
I went in to ask about recycling my phone and upgrading. I had scheduled an appointment online, but that didn’t seem to matter as there was no line and plenty of people available to help.
Usually I have trouble with getting questions about my account answered since it is a business account that is not set up under my name. However, I had no trouble this time. Wenbo was awesome. He answered all of my questions, and he double checked to make sure that the plan was the best deal for our usage.
After recycling my phone, I only had to pay tax to get an upgrade. Wenbo was kind, patient, knowledgable and trusting. He explained my options of insurance and accessories but was never pushy.
I needed to back up my phone before recycling, but trekked back into this store from Brooklyn later that day because of the wonderful service.

I upgraded my phone recently and the service was good, however, they get one star because, without asking or even mentioning it to me, they signed my line and another line on our family plan for insurance. We have never gotten insurance on our phone, yet this salesperson decided to pad his commission by adding $ 11/​month for insurance we didnt ask for. So keep an eye on your bill for any suspicious fees or new monthly charges!!!

After of a year of battling with Verizon, going to numerous store, Ell finally helped me. Ell, the manager, was great! Definitely will be sticking with the Verizon.

On Friday I went because my phone was lost and it had to activate an old phone. Vinh was very helpful in getting that done. Today I was back there because somebody found my phone and returned it to me. A gentleman by the name of Saris (?) helped me get my phone back on line. Both associates were professional and friendly. I will be going back there again

I went into this store looking for some technical support on a phone that I’ve had for less than a year. The first person to speak with me was identified by her nametag as Elle, Manager. I explained my problems with my device to her. She told me that I had too many apps installed. We went through my device together, and irrespective of any problems (wireless network connectivity, nonfunctioning headset jack, bluetooth connection dropping out, crashing, freezing, anything), her only answer was that I didn’t have enough free space, despite the fact that I have almost 40% free space.
She didn’t diagnose the device, test anything, or ask any questions. I realized that I was on a fool’s errand, walked out and went somewhere else.
This is how Verizon gets a bad reputation for customer service. I realized the simple thing to do would be to start over. I went up to the SoHo location, handed my phone to a technician, and he quickly told me that it was either the SIM card, the device, or both. Next-​day replacement on the way. The Chinatown store manager should learn from the front-​line technicians in SoHo how to actually service customers, not just get them out of your store.

On my second day of visiting New York, it was pouring down rain, I was completely lost, had no idea where I was, and my phone was practically dead. I ran inside the nearest Verizon and it happened to be this one. Very clean, friendly staff.
Tony (I am pretty sure this is his name, it’s been a week and I’m unsure and now I feel bad) but an employee let me use his own personal charger for over an hour while my phone charged. I’m so grateful and thankful to the kindness that this employee showed me in my desperate time of need. Thank you!

Usually when I come to this store the customer service is pretty good. Today it was NOT! I stood around for about 10 minutes waiting for someone to ask me if I needed help. FINALLY, I approached one of the salesman and asked HIM if I could get help. He then turned and pointed to the rear of the store and said ask him. I swear if I didn’t need a new wall charger so badly I would’ve left.

I didn’t think I could be so lucky as to experience two reasonably awesome Verizon stores in one day, but today was it!
After going to the Wall Street store to see about my defective Droid 3, they sent me to Canal Street since they didn’t have any replacement phones in stock at the Wall Street store. It was supposed to be in and out – they knew I was coming ahead of time, etc. Unfortunately, when I got there, they still made me sign into customer service as though they didn’t know what was up, and I still had to wait like ten minutes just to talk to someone even though I was the only customer in the store at that point. Which made me sad. They also insisted on testing my phone even though it had literally just been tested half an hour before at the Wall Street store – the only reason I came to this location was to pick up the replacement phone, as the other staff had determined that it wasn’t fixable and had made that clear when they called ahead to let them know I was coming. I don’t know if that’s store policy or what, but it does seem rather silly.
Luckily, while I was sitting in the back watching my name be the only one on the display screens and sulking (maybe), I was scooped up by John, aka my hero for the day. He assessed my situation quickly, and within a pretty short period of time, I had my new phone acquired and activated and was well on my way. He was extremely polite and helpful, and apologized profusely for the wait even though it wasn’t at all his fault. He also checked in frequently throughout the process, letting me know where he was, what he was doing, how long it would take, etc. which is something I really appreciated.
So even though my initial experience was mediocre, John totally made up for it and now I am sitting in my office, stroking my new phone and talking to it in a Gollum voice.

In a moment of cell phone battery weakness, I walked into this new and remarkably clean Verizon Wireless store, standing out amongst the grit in west Chinatown. Explaining my dilemma to the all smiles Verizon staff, they took my phone with no questions asked and charged it behind the counter.
My phone sucked. It had a bad battery to begin with, one that the store unfortunately did not carry due to the discontinuation of my phone. I perused the place and scoped out some of the new devices among their summer line up of improving smart phones. Knowing full well my phone was just there to be charged, I got no hassle from the sales guys pacing around the store or the suit wearing manager who gave me an occasional nod as I poked around the place.
Eventually I succumbed to people watching, almost like a fly on the wall as customers came in and out. Each person was approached in a polite manner, some were there to check out phones, some were there for technical issues, and some were there to ask random questions aobut new products. Since everyone seemed satisfied on their way out, I decided to step up and grill the manager about new and existing phones that I could adopt as my future device given all of the problems the current one was giving me. After a lengthy discussion, he got me to consider a phone that wasn’t even out yet, which is now my phone today.
And my crappy smart phone behind the counter? The moment it hit a full battery, one of the associates came out to hand me the phone and the manager told me to come back whenever I wanted just to charge the phone. Considering I never bought anything and just basically loitered in the store, I’d say that’s pretty darn good customer service.