SpringHill Suites New Orleans Downtown

Why did you call me and my dad at 12:30 in the morning to ask me what my name was!!! You woke me up! This could have been asked in the morning!!!

I stayed at the Springhill Suites New Orleans for 4 nights. It is conveniently located 2 minutes from the Ernest Morial Convention Center, the National WWII Museum, the Riverwalk Mall and many restaurants, cafes and bars. A 4 minute taxi ride or a 15 minute walk will get you to the French Quarter. Harrah’s Casino and the fine Shops at Canal Place are within walking distance as well.
Complimentary hot breakfast is available every morning along with complimentary wifi and complimentary business newspapers including the Wall Street Journal & USA Today. Guests can cool down in the outdoor heated pool and relax in the indoor hot tub. There is also a fitness center and business center on the grounds.
Be forewarned that one of the bars across the street, Republic New Orleans, gets crazy loud till 4:00 — 5:00 am on Thursday, Friday and Saturday nights. Be sure to ask for a room that sits away from this bar if sleep is on your agenda! A little late night reveling would be one thing… but the noise coming from this bar was out of control with drunk screaming and cursing hoards of people and wailing police sirens piercing the air all night long. Good thing I was beyond tired and was able to sleep through most of it. And first thing in the morning, the construction crew is screaming and bellowing commands as they work on the new parking structure right next to the bar.
The suites are clean and cozy with a little kitchenette, pullout sofa-​bed and soothing blue accents. I must say the rooms were not very well inspected though. My window curtain would only close half way, the top drawer fell out and nearly dropped on my foot, the bathroom & kitchenette sink would barely drain, one side of my closet door was jammed and they forgot to supply shampoo in my room (just conditioner).
The staff all around the hotel were very nice and polite from the breakfast attendants to the general manager. Every time I walked by the front desk I received a greeting and on several occasions they helped me find my way around the city.
I’m giving this hotel 4 stars even with the snafus because the price was great, the staff were nice and the location was very convenient.

Visited NOLA for a girls wknd! Overall the stay at this hotel was great. It’s pretty close to everything and even walking distance to a bunch of great restaurants. I booked through Expedia for a certain rate and upon arrival I was told by the clerk that the bill would be authorized at check out, when made sense at the time. Actually the entire bill was taken from my acct at the time of check in, again fine. On the 3^rd day there was another large charge from my acct, when questioning it (4 different ppl) I received 4 different answers about the charges and everyone was blaming it on the lady who checked me in. Again there was no solid answer as to why they even debited by account for this money. When asking when it would be refunded I was told it would take 5 – 7 business days. Excuse me, why? You just took money that wasn’t supposed to be taken and u tell me it’s going to take a week to refund?! Makes no sense. So I’ll suggest that if you book here make sure you look at every charge and check your accounts. Also, parking is not included and it’s about $ 30 a day, also not mentioned at check out. I honestly would not stay here again.

Checked in last Tuesday and found 2 cockroaches. Asked the front desk to have the room sprayed. Not sure if they did. Friday morning after turning on the light, i found another roach on my sheets. After i came home i had to empty my suitcases in the garage and go thru each garment to make sure i did not bring home any friends.

I absolutely enjoyed my stay at SpringHill. Super friendly staff, decent breakfast buffet, and the room was really clean. This location is close to the convention center but it’s still close to alot of great spots and the French Quarter is just a few blocks away. If you are not in the mood for walking to Bourbon St. you can always catch a street car to get you closer. The check in was fast and easy. Unfortunately they were at capacity in the parking garage (how does that happen?) so we had to find parking elsewhere but they upgraded us to a room with a private balcony for the inconvenience. Since this hotel is on the opposite end of the French Quarter there was some but not much noise late in middle of the night.

Our rm. was clean the bathroom is small the view from the room (115) not good the price for five days over $ 800.00 parking $ 28.00 a night that’s to much for what you get. The free breakfast nothing special. If you have a bicycle bring it– it’s easier to get around.

The check in was a breeze. The rooms were nice and clean. All the rooms are suites and they look just like the pictures. They had nice flat screened tv’s. The parking is ridiculous $ 25.00 and they charge tax of $ 3 00 a day. The parking gets full and sometimes you notice people parking where their not suppose to.
Housekeeping was slow at our request but adventually they warmed up by day 2. She was very nice and kept the room cleaned
The breakfast was nice and hot. We didn’t utilize the pool but it was active everyday.
Check out was a breeze they just put bill under door.

Probably my worst Marriott experience ever. Front desk staff was unresponsive to very disruptive behavior on my hall during nighttime hours. Walls are paper thin. Doors slamming every five minutes. A total nightmare.

Great customer service. Good location. Suite is smaller than expected. Need to request a room closer to the elevator.

The front desk service has been excellent. When we were walking around trying to find a place at night the sign was not lit so we ended up walking around for a while trying to find our hotel. I told the front desk receptionist and she immediately called to get that fixed. At 10:50 p.m. I called the front desk receptionist how about the massive booming coming from outside our window. I just wanted to know if there is a noise ordinance here in town. She said there is a club with very loud music that they been working on getting them to become more quiet.
For over $ 200 a night I expect much more. It is a clean room

Absolutely without a doubt the BEST hotel service I have received in a long time! We stayed 7 nights. We do a lot of traveling all over the country and have stayed in extremely expensive hotels that pale in comparison to the service we received here! Breakfast was always hot and the staff did a great job keeping the breakfast buffet loaded with food! Nora at the front desk along with her colleagues were absolutely 200% committed to making us feel at home!!! Would not stay anywhere else when we come back again.

This place is very nice and clean. Staff seems friendly enough & the free breakfast isn’t bad at all. My room has everything you can need when you’re on the road a lot. Office /​Kitchenette area, living room, bedroom, dressing room and a nice bathroom. I’d give this place 5 stars if the rooms had a little square footage. They are not small by any means, but feel a little more room would make it more comfy. They have a nice pool that’s very clean with plenty of nice seating. Also has a very small «store» by the front desk that is nice for getting food and the essentials when you don’t have time to run to a store.

We are here for the Humane Society Conference. I researched all the hotels, all Marriotts, on our conference list & found Springhill Suites met our needs & was practically next door to convention hall. We were a late check-​in, but I had pre-​registered so it was a breeze. The front desk workers have all been pleasant & helpful when asked. The room… suite was well laid out, spacious & clean. The only ‘complaints’ are: To begin with I understood that there was room service at the hotel, there is not (there are delivery companies that pickup from a variety of local restaurants, ie: the Grubhub). So no big deal. The bed, or rather the mattress is… ugh! It definitely has been used awhile. Everything is clean & bedding is beautiful; but I have a sleep # at home and this bed feels like it’s on 10 with the air leaking out. I slept turned around (head at bottom) and laying cross ways because the bed offered more support this way. This was the worst problem because both mattress in room were this way so we just adjusted. Also, heard another patron say similar about their room’s mattresses. Next, their parking was limited but I was guaranteed a space (handicap) if we stayed with them. However, nothing was noted on our reservation sheet. Conveniently they had one for us, so no big deal. Another minor disappointment is advertising suggested tv in bed room & in living room…2 tvs. What we got was one tv that sat at the pass thru between the rooms & swiviled. No one gets a good view or can hear it very well. It’s all Inconvenient when trying to unwind at end of day. We got the suite to use as two rooms, so we could have our own space. Oh well. These little things are truly not a big deal; however, the mattress situation added up to minus one star. Now here’s the good news: spacious rooms, lots of storage, bath suite, kitchen & office area; awesome pool garden; beautiful architecture & decorating; clean, clean, clean; pleasant staff; awesome complimentary breakfast; close & convenient to get to everything in area. So far… very pleased.
My pics show our suite, garden pool (from 4^th floor window) & my friends, Nicki & Debbie, in the lobby. Springhill Suites Nola lobby is gorgeous! It’s an open, two-​story with exposed brick & contemporary sitting area. It’s simplistic but oh so beautiful. It’s reminiscent of this area’s style. I love the architecture, design & decoration, around the Quarter.
The complimentary breakfast café has abundant bar stations, including: a variety of bread delights, cereals & breakfast bars, the waffle, egg and the oatmeal stations have a variety of toppings to add, sausage, fruits, juice cooler, coffee & tea station. Best of all everything is fresh and amazing. The sitting area is setup like a coffee house: tables w/​comfy chairs, seating bars w/​work stations, lounge couches & oversized chair groupings, and a huge flat screen that can be seen by all showing the morning news (volume level is perfect). What a way to start the day and best of all it’s complimentary & close. :)
Check out was a breeze & more than enough luggage carts to help us out. Wonderful hotel (fix the mattresses)…definitely recommend!

Nice suite 2 queen size beds, living area with pull out sofa and full kitchen microwave refrigerator 2 burners, nice view from 11^th floor, evening reception with drinks and food different food each night and breakfast consist of waffles eggs sausage patties and link sausages fruit yogurt, coffee tea juice, front desk helpful with any questions you may have and it was Mardi Gras route and across the street Mother’s restaurant, 2 blocks from Harrah’s Casino and 2 blocks from Canal Street 20 minute walk to Bourbon Street

I really really liked this SpringHill Suites. It boasted a great location, super friendly staff, comfortable spaces, and a not-​too-​shabby breakfast buffet.
As is always the case in the downtown New Orleans area, I was not sure what to expect when it came to parking onsite — the hotel offers parking, but by no means does it guarantee parking. Their lot under the hotel is rather small — approximately 40 – 50 spaces. You can come and go as you please, which is nice because you don’t have to ask a valet to retrieve your car. About $ 28 per night.
The market pantry by the check-​in counter is a quick stop for any needs you may have — including beer and wine! Love that! Be ready to be charged a premium — personal size bag of chips was $ 2. If they don’t have what you’re looking for, there’s a liquor store within walking distance. They’ll happily give you directions on how to get there.
The trolley stop is only a couple blocks away — super convenient if you’re looking to head into the Garden District for some sightseeing.
Quick notes:
– Be sure to hang your «Do Not Disturb» sign on the door unless you are an early riser. The maids during our visit regularly knocked each morning before 9am — usually closer to 8:15a-8:30a. Schedule service with the front desk or ask the maids to come back later if you so desire. They can also just give you fresh towels or shampoo directly from their carts if that’s what you need.
– They have a taxi stand out front, but if you need a ride to the airport you may want to schedule that with the front desk.
– The gym is small but has decent machines. The free weights were a bit heavy for me — nothing smaller than 25lbs? Yowza. I was feeling it the next day! Ha! TV’s on all of the machines — some with better reception than others.
– Solid wifi everywhere on property.
– Nice courtyards with picnic tables — makes for a good alternative workspace.

I’ve never seen so many genuinely kind employees at once. I’m sitting in the lobby waiting to start the day and witnessing the best costumer service I’ve ever seen. The front desk lady is saying Goodmorning to every person who walks by, she has the largest smile, she is being so beyond helpful to every person with a question and I can see how her smile and kindness is effecting people while they leave the hotel. They look brighter, as if her smile and presence made them happier.
One gentlemen (wearing all white, I’m about 95% sure he is a painter) opened the door for a large group of people, picking up a pair is glasses for a lady who had her hands way too full, and gave a very descriptive direction to some very lost and horrible sense of direction couple. He left with them. I’m not positive, but he might possibly be escorting them to here destination.
The hotel is very clean. Not too loud. Full of GREAT customer service.
I wish I was staying here!!!
Next time (:

If you’re coming to NOLA, this is your place! The only downsides I can see are: smallish rooms, continental bfest is typical and without much variety, and the parking lot is really small, BUT… the goods are tremendous! The rooms are clean! We took a King sized bed and it is super soft with a generous amount of pillows. There is also a rather long comfortable couch with coffee table, adjancent to a desk area and mini fridge. Although odd designed; its very comfortable, has a home-​like feel rather than hotel room.
Best of all their service! Wow, everone we’ve encountered is just wonderful. From front desk personnel, hotel guard to morning bfest staff; they are all smiling, helpful, willing to go the extra mile for you. Its almost as if THEY are the owners of the hotel and want to make sure your time here is exceptional.
Of note, Kiria & Maurice were super sweet when I had just arrived; my online booking site had not advised the hotel of my reservation so I was relocated to this hotel; I’m SO glad they did. They understood my situation and helped me return to vacation-​mode immediately. Couldn’t be happier!

Okay not off to a good start. We spent one night here already. Got up and left to start our day for 6 hours and wanted to go back to the room to rest before starting the last night in New Orleans, ROOM WAS NOT MADE UP YET!!! So we called the front desk and agent said well housekeeping goes home at 5pm you still want your room done? Um yeah! Hello! And we are Marriott Gold Member and stay a lot and pay a lot to get this kind of service.
Not our fault that they don’t have adequate staffing, management’s problem not our as the guest of this hotel.
The Corporate Company need to take a look at making there reward members happy as they should look at how much money is tracked and spent. And rooms ain’t cheap either.
As I am doing this the room is still not done. Left the room at 355 pm and it is now 436 pm.
I don’t know how to stay, but when they ask at check out how was your stay, they will be sorry they asked.

Housekeeping prevents another star. Admittedly, the other reviews are spot on but one would thing the hotel has gotten the memo and talked to the housekeepers.
I stayed here a few nights during my last visit. I received a room that faced St. Joseph which is directly across the street from a popular night spot. I agree with one reviewer that says you need to be passed out to get a good night’s rest. There is no way to sleep through the loud music that blasts on weekends until at least 6am. Geez! To makes this worse, housekeeping knocked on my door at 8:30a on a Saturday. Really!!? I mean this is a late night city, in the heart of downtown. 8:30a? C’mon! I told them to go away. At 10am, I received another knock. I answered and the housekeeper asked if I was ready for the room to be cleaned? I said no and she went away.
Fast forward to another day, when I put the do not disturb sign outside. They did not knock but when I did leave the room at 12p and tool it off, I should have known that the housekeeper would not clean the room even though a cleaner was a few rooms down cleaning someone else’s room. What is sad is I returned to the room and there was voicemail left a 2:30p from another hotel room saying your room was not cleaned because of the do not disturb sign. What sign? Just say you did not want to clean the room.
The hotel rooms are really nice, very clean and are equipped with a microwave and refrigerator. The free breakfast was really nice, It included fruit, cereal, yogurt, juice, coffee and a few hot items.
I would stay here again but the housekeeping needs retraining. It is unclear why they should continue to derail the experience of most guests.

As a previous reviewer stated, the housekeeping here knocks early, so remember to hang your «I Got Bourbon Faced on S**t Street» tag on the outside of your door.
The rooms were clean and the breakfast spread was like a well-​appointed cattle feeding. This wasn’t the fault of staff, just reflected the sheer number of people in the hotel the previous nights.
Our room backed up to the late-​night bar «Red-​Eye», which when I went to school down here, was a great place to come at 4am to do the unwise things people do at that hour. Needless to say, the revelers were loud. Fortunately, the cops came and quieted everyone down after hitting their lights and sirens a couple times.
This is a place to be passed out at, not slept in.