Courtyard New Orleans Downtown/Convention Center

$ 199 a night for New Year/​Sugar Bowl was pretty damn good. Staff was friendly, if slightly overwhelmed by the number of guests. Our room wasn’t ready when we checked in at 3pm, but the general manager overhead me express annoyance and got us in our room in 30 minutes.

Hotel needs a renovation. Outside of the lobby, which was nice, the rooms and floors are desperately in need of updating. Don’t forget to add the $ 28 per day forced valet parking — about 30% of the room rate. And PLEASE save yourself the culinary disaster of the lobby Bistro. 40 minutes for inedible food. I’m Marriott platinum and this CY doesn’t live up to expectations. Too bad — its a great location.

This is a fine place to stay but nothing too special. The location in the Warehouse District is pretty good — several local places to eat/​visit. The noise at night is very loud with a bar right across the street. The hotel bar area is too tame (I.e no traffic) and has weird hours. The gym was pretty typical for a chain and the outdoor pool was nice. The staff was friendly. The rooms were decorated nicely. This could be a 4-​star if they had a restaurant and took care of the all-​night noise.

I really like to stay at Courtyard!!! I think their theme is for business travelers, however I enjoy staying for leisure… The rooms are very accommodating! Clean rooms, great resting mattresses, clean bathrooms, nicely & some are newly renovated… This location is an Über of Courtyards… Beautifully decorated, balconies in the inner courtyard, 5 floors, and massive bistro! The rate is a bit more pricer, but this is New Orleans. But the still the great courtyard customer service. I reserved the rate that included breakfast, and it was well worth it… The bistro customer service is 5 star and they also offer many healthy food choices! The front desk staff only get 4 stars, since the weren’t that accommodating related to my room request! Being a rewards member, most courtyards have no issue with my room request and I’ve even received a room upgrade if my request was not available. The valet was 5 star, because they were fast, courteous, and even funny!!! They also provide great recommendations for places in the area…

Had a terrible experience at this hotel. Had to switch rooms 3 times because of no air conditioning. Was told 3 times we could get a roll away bed for our room but once we arrived they told us they wouldn’t be able to provide one. Staff didn’t care one bit about our terrible experience and the operations manager Brett had nothing to offer us other than free bottled water. Corporate seriously needs to improve this location.

Looking at all the other reviews, I guess we lucked out. We stayed for one week for a conference. When we first checked in, they told us they didn’t have a room available till 5pm, got me a little concerned since we booked this 6 months ago. The front desk did hold our luggage till check in (so we spent two hours at the Riverwalk outlet). We got a room and it was facing the pool (so didn’t have to deal with any loud music) — yay! :)
Rest of the stay was uneventful, the location is great, close access to everything ! Walls are a bit thin as mentioned prior, so if you are a light sleeper. Gave it a 3 star because it’s average, not good but not bad for a courtyard Marriott hotel.

I stayed at this hotel while I was in New Orleans for a work conference this past summer, and did not enjoy my stay at all– for so many reasons. The floors were so thin I could hear someone stomping in the room above me all night the first night, so I had to switch to a top floor room for the rest of my stay — a big hassle, though I appreciated the hotel’s willingness to move me. The halls are also noisy– I heard doors slamming all night– light sleepers like myself beware. Additionally, the front desk staff was neither proactive nor friendly, and worse, I’m pretty sure the guy running the lobby taxi stand during our stay was running a scheme with non-​permitted drivers/​bribing the other text drivers in the city (my boyfriend witnessed the hotel employee demand cash from his cab driver for picking him up out front the hotel, and when I requested a cab to the airport a few days later, the same guy made me wait for a specific cab, which turned out to be extremely run down and in terrible condition– and the driver did not accept a credit card– required by the city!) The driver of this sketchy cab actually followed me into the airport and demanded I give him cash from a random atm inside, which I did just to get away from him. So sketchy and unsafe! (Alarm bells went off as soon as I got in the cab, so I snapped this pic of the driver’s ID just to be safe– If you get in his cab, jump out– I plan to report him to the taxi bureau too). On top of all of this, probably the most unpleasant part of my stay was discovering someone’s old, half-​eaten cheeseburger under the mini fridge (in my second room). So disgusting. I would never stay here again. If you’re in town for a conference, I recommend looking into the many other hotels available in the area.
Prior to the work portion of my trip, we stayed at the Q&C hotel nearby, which was absolutely incredible in all respects, and very affordable. I recommend them without hesitation!

Seriously? It’s 5pm, two hours past check in time and the room that has been reserved for over a month isn’t ready? Wow, Marriott. You are failing on the management of this hotel and for a unique location in NOLA, this is absolutely ridiculous. You think for as nice as a hotel this, they would’ve figured it out and have it dialed in. Apparently, the front desk doesn’t know how to treat their guests right.

I was in town of a conference and chose this hotel for the proximity to the convention center. It was about two blocks away and the neighborhood is one that I felt comfortable walking after dark. There are numerous restaurants within a few blocks which made it easy to get dinner if I didn’t want to go very far. It’s easy to get around without a car if you don’t mind a bit of walking or taking a cab if you want to go somewhere farther out.
Part of my stay was for pleasure and two of my friends joined me for that leg so I wanted a room that would accommodate the three of us easily. Our room had a king bed and a sleeper sofa. Plus we had a patio door out to the pool area which was nice and convenient. It is a bit more of a walk to the French Quarter so if that is the entire purpose of your stay and don’t care to do a lot of walking, it is easy to grab a cab (the few times we required a cab we were able to hail one at the corner in less than a minute). Most of the time we walked as it made it easier to pop into stores and art galleries. Even though we were close to the pool, our room was quiet and they did enforce the pool being closed after 11pm. The cleaning staff ensured that we had three sets of towels for our stay as well.
The staff was friendly and courteous and someone was available to assist us when the need arose (had to borrow a bottle opener and had an issue with the TV when we tried to hook a laptop into it via HDMI cable in order to watch a movie but someone was dispatched quickly to our room and got everything up and going).
This hotel suited all of our needs and the price was quite reasonable. I would stay here again.

if you actually want to sleep at night DO NOT Stay here. The bar music across the street shakes and rattles the windows and the LOUD music and crowd go on all night, which is cool if u don’t want to sleep for a few hours but if u need to be at the convention center in the morning then find a better hotel.

The most important thing, Internet: 5 down/​5 up for the free wifi. If you have an extra $ 5 per day for the faster internet, it goes up to 8 down/​8 up. This is important for those of us that require Internet for work; I wish more people would list it.
Having valet only is a pain in the ass. It is an extra $ 30 per day for the «convenience» of having someone watch you awkwardly unload your car in front of them and then get in your fart-​filled, potato chip crumb Prius and drive it ten feet to the parking spot. You can literally see the parking spots.
On another note the architecture is really cool. It appears to have been a warehouse that was repurposed for the hotel. Overall, not bad, but not perfect.

Hotel is fine. There are several better options nearby for similar rates.
DO NOT get a room across The Republic — a very loud nightclub. The music and bass thumping get right through the windows and unless you are drunk it is unlikely anyone can sleep through that!
If they are going to charge people for rooms across the club then they need to redo the windows to reduce the noise!!! Seriously unprofessional!
An overbooked hotel means no alternative room — I have to repack, check out and hope that they have a better room available tomorrow. This was a bad experience for me!

Don’t stay here. Just take my word for it and don’t stay here. There are so many hotels in the area that there really is no reason at all to stay here.
We checked in on a Sunday afternoon, the check in process was fine. We got to our room, it was great, a typical courtyard room, I stay at Marriott’s all the time. We booked this one specifically for the outdoor hot tub because we didn’t know if the weather was going to be that warm. We went to check out the pool area after we checked in and the pool was dirty… and the hot tub that we were so excited about was caution taped off. I went to the front desk and they told us that it was broken and unusable and they were hoping to have it fixed in the next couple of days (spoiler alert: they didn’t). I asked them if there was anything they could do to compensate for that because the room was expensive and that was a perk that definitely resulted in us booking that hotel. They told us there really wasn’t anything they could do but that they would get a manager. The manager said he could give us free breakfast for two days and I asked him if there was any way he could just apply that as a credit for that amount that we could use at the café in case we missed breakfast in the morning and he said no, it had to be breakfast. So, we took the free breakfasts.
Then, the wifi didn’t work… at all. We took our phones to the front desk for help and they said it’s working now and gave them back to us but they still weren’t working. So, no wifi.
The next day we tried to get a cab so we went to the bellhop who was handling cabs, and valet service. We asked him if he could grab us a cab to go to Magazine st. He said yes, and pointed to four or five cabs across the street and told us to go take one of those. We went to those, and the drivers said they were for another hotel and that our bellman was supposed to call one for us. We went back and told him that and he said oh I guess you should just go up a couple of blocks and wait on the corner. Basically, he refused to help us so we walked and ended up calling an über.
There is also a club next door that when they are sound checking or during a show sounds like the performance is IN your room.
The café staff was also not friendly. They literally shut the lights out on you while you are eating at 10am when breakfast is over and refuse to help you. Most courtyard cafes stay open throughout the day so you can get coffee etc. but not this one.
The air conditioning was also an issue. It basically had to be on or off, there was no climate control so we were always either freezing or sweating.
The shower had no water pressure at all so we were in there forever trying to wash our hair.
I ended up getting a really bad cold on our second to last day there and called the night before we left to see if we could get a late checkout because it would have let me sleep until we left for the airport. They said we had to call in the morning that they never do late check outs the night before. Super helpful. So, I went to the front desk in the morning, told them I was really sick, and asked if we could check out at 2 instead of 12, they said we had to leave by 1. I understand they had to turn our room over but after the crappy service from all of the staff, no wifi, no hot tub, and subpar food, this was just another frustration.
I am a Mariott rewards member and stay at them all the time, I was really let down by pretty much every aspect of this stay. The only pro was that the beds were comfortable.
I won’t be back.

This hotel was just ok. Not as nice as several other Courtyards I have stayed. Parking is valet only, $ 28/​day. The inside of the building is an old molasses warehouse that was renovated into a hotel, which is kind of cool. However, the hotel layout is very awkward. Workout room is very small and hot. Small pool and hot tub, hot tub was out of order. The sink vanity in my room was extremely small. The tv signal was poor, took a while for the picture to set. The front desk staff was extremely courteous, especially Matt, the valet not so much.

Stayed here while we were in the NO for the Sugar Bowl. The employee on the phone told us it was within walking distance to a lot of the things we would want to do while being tourist in NO and they didn’t lie. We were within walking distance to an Emerils restaurant, Bourbon Street and even the Mercedes Benz Superdome. So the location is pretty good.
A little background that was given to me by another employee, since I had to ask about the odd structural design of the building, is that it is actually an old molasses factory that has been turned into the hotel that you are now staying in. Makes for some cool looking design here and there.
The hotel looks fairly new and had a nice bar that you could hang out at and get something to eat. The employees that we spoke to were very helpful and even gave us some really good ideas for places to eat when we asked. They have cold beer in the fridge too besides other soft drinks if you really need something and the front lobby is all that’s open. Nice touch.
The room was clean and had a really cool ceiling from the old factory. I took a photo of it since I like old cool looking stuff. There was some odd stuff going on in the room though. The shower had a structure for a glass sliding door to be installed. Yet there was just a shower curtain hanging there. Just take out the structure for the sliding door then if you’re not going to use it. The floor of the shower was also very uneven. No clue what was up with the shower!
The carpet was actually very clean, but for some reason there was there hard plastic things inserted into the floor here and there about the room. Nothing too bad but you would sometime step on them while walking around and just be like, what the hell was that? Maid service was good and when they came by while we were still in the room I asked them to come back and they sure did. Happy with the cleaning of the room.
Besides it’s oddball bathroom and floor the hotel and staff was very nice. In a good area around all the hot spots. Probably too much walking for some, but I don’t mind streching the legs for a bit, so it didn’t bother me much.

I found the interior design of this former sugar mill to be charming. The staff is extremely helpful and supportive. This is a great location near the outlet mall, cruise ship dock, and museums. The French quarter is a bit of a haul, so you may want to take a cab or Über. Neighborhood is clean and safe with valet parking.

We checked in to this hotel yesterday for an overnight stay before leaving on our cruise. Initially checking in, everyone was friendly, but I did get a little irritated when our room wasn’t ready and they were going to leave our luggage on a cart sitting around the corner from reception. Now I don’t mind that the room wasn’t ready, because we were a little early, but where they wanted to leave our luggage, there was a huge brick wall, which you will see in the pictures. There was no way that they could watch our luggage. For one, they were busy and people were everywhere and for another, the elevators were off to the side where our luggage was going to be stored. Anyone could come off the elevator, grab something and get back on the elevator. For a hotel this size, I figured they’d be like Pechanga and have a luggage storage room for guests when their rooms aren’t ready. Connie, our hotel representative really tried to reassure us that nothing would happen to our stuff because there are cameras. I kindly explained to her that criminal justice is my field and I know what I’m talking about. I told her that I’m not trying to be rude, but simply trying to explain to her what could happen. She then kind of rolled her eyes and walked away as I was still talking. This pissed me off and was unnecessary, since I was trying to be nice, but whatever… I know what the hell I’m talking about. Clearly, protecting and serving is not her forté, just like running a hotel isn’t mine. My sister alone has expensive Louis Vuitton Monogrammed luggage that someone could take, let alone take it for what they think might be in it. The point is, you should have a storage area for ALL luggage if people can’t check in to their rooms. I hope they didn’t expect us to wheel our luggage down the French Quarter while we wait for our rooms! Anywho, I wasn’t mad at Connie, I just needed her to understand that you can’t guarantee anyone of such a thing when you’re not really watching it. She finally told us that they have an area in back and got help from Joe, the valet who graciously pushed our cart to the back, where they stored everything until our room was ready.
We went to lunch and came back. Connie helped us again. She was overall really nice. I have no complaints about her. She offered us the option of two different rooms and we chose one facing the street. The room itself was very comfortable. It was also larger than we expected and they had adjoining doors on both walls for the next rooms, in case you have a large group that you’re checking in with.
They have a guest laundry room, which I thought was great, especially given that you’re in New Orleans… lots of people mess up their clothes puking and pooping (no kidding) while out partying! They also have a really nice gym, with a great view of the pool and courtyard.

I travel a lot and because of that I am brand loyal. I always try to stay in a Marriott because I know what to expect.
This room was a consistent Courtyard with a nice twist. It is located in a historic building, and the lobby preserved many of the old brick structure. This gave it a very unique and nice atmosphere.
My room was facing the courtyard area where the pool was located. This was a nice view. The color changing light in the pool was a nice touch.
I got upgraded to a suite at check-​in which was an added bonus.
They staff was very friendly. Every time I walked past they smiled and greeted me and welcomed me back. Things like that are noticed and appreciated.
Its a 15 – 20 minute walk to the French Quarter. I actually preferred not being right in the Quarter. At night I want to sleep, not party, so this was a nice quiet place to sleep. It is a short walk to the Convention Center from here.

I love this hotel! It is located about 15 mins walking from Bourbon street, close enough for a quick and easy walk, far enough to not be enveloped in the wonderful madness there! The people at the front desk are great, friendly and very helpful, while the lobby at the main entrance has a bar and coffee shop open for set times during the day, with TVs (to watch football or anything else) and a business center for computers. The gym is small but clean and well kept, the pool is only 4 feet deep, but provides a nice open sky above it, and there is a small (4 person) hot tub which you can use. The rooms are spacious, the beds comfortable, and everything about this hotel is great! I definitely recommend it as a place to stay in, especially if going to the convention center as it very close, but also if you’re just visiting NoLa.

The hotel itself is pretty decent. It’s a little beaten up, but is still pretty clean and comfortable. The accommodations are lack-​luster, but It was a place to sleep.
It’s located within walking distance of the convention center and the Riverwalk. There are a handful of restaurants nearby and even more if you don’t mind working up a sweat. If you wanted to, you could even walk to the French Quarter or Bourbon street, but I opted for a taxi.
This hotel gets a low rating for its service. When I checked out of the hotel, there were no charges to my room. However, a charge showed up on my credit card from the hotel a week after returning home. I called the hotel to cancel this charge and they reassured me that they would. However, nothing was done. I called back and got the same response. I was given no explanation other than that there was a charge from the café to my room. I never ate at the café and they never cancelled the charge. Irritated, I called a third time and with no luck, I eventually just had finance at my company dispute the $ 30+ charge. I don’t know if it was ever resolved.
My stay was OK, but the false charge was frustrating and was not handled well at all.