Sullivan Tire & Auto Service

The staff here is always nice and their prices are reasonable! Definitely recommend their services.

Noticed a nail in our tire at 5pm and called Sullivan to see I they could help us out. They were scheduled to close at 5 however told us to bring the car down and they would take a look at it for us. They fixed the tire and everyone was extremely pleasant and helpful. Thank you Sullivan tire — we will be back!

Driving home on Friday night, I heard a noise in the back of the car. Saturday morning i took the car to Sullivan tire in Norwell. It turned out to be my drive train, not what I wanted to hear Jim perfectly managed my expectations in regard to cost and timing. It was way more than I woke up thinking I’d spend that day, yet totally happy with the service. They communicated with me during the day, picked me up when it was ready, and provided an exceptionally high level of customer service. I have a huge level of trust with these guys, they don’t do unnecessary things, they get parts in a timely manner and I feel my family is safe in my car because of them. I would highly recommend them.

I ran over a pothole last week and looked in the rearview mirror and saw my muffler and tailpipe lying in the street. I needed to have my car serviced asap anyway since I had noticed my brake light coming on and then going off. I decided to try Sullivan Tire on the recommendation of a friend and I’m SO glad I did! After having bad experiences at other car service franchises I had sworn I’d never go to another but my friend said I wouldn’t be sorry and I wasn’t. I dropped off my car at 8AM and explained that I only wanted the serious safety issues ie. brakes fixed that day as I knew there were other repairs needed and they’d have to wait for a couple weeks until I got paid. I sat in the comfortable waiting room waiting to see what had to be done. In a half hour I got a full estimate for brakes and muffler replacement and when I told them I’d have to wait 2 weeks to get the muffler fixed they reduced the cost to parts only without the labor AND threw in a free oil change too!!! I’ve NEVER experienced such great customer service at a car repair place! I’m now telling all my friends to go here!!! The car was done and I was on the road by noon to go to work. Thanks Sullivan Tire!

Great service, straight forward and honest. I just moved to the area and am glad I found a place to take my car that I can trust. And they have wifi and crayons for kids (mine were not with me, but it is still a nice touch).

Priced out tires all over the place, and it turned out that these guys are the closest full service outfit to home and started appts at 7 am which worked best for my schedule. Here’s what happened:
1. I found a lower price on the tires I wanted and they matched it immediately, no questions.
2. I did not initially set up for alignment and I was offered the service and a coupon to bring the price down– I took the deal.
3. I was going to wait for the tires, and work from the free wifi there, which is sometimes a challenge as the rubber smell gets to me after a while in tire places.
4. They offered to take me anywhere close by in an in house shuttle. I asked if they could take me to Starbucks — a mile or so down the road — they said sure and took me there.
5. I got a call about an hour and a half later., to let me know the job was completed, and also that the shuttle was a bit busy and would be along to get me when they could– i told them not to worry about it, as I was not missing my workday by being on the wifi at Starbucks — so the additional wait time did not occur as a problem.
6. I picked up the car and paid.
7. I drove away on my new Goodyear Assurance Comfortred tires, in my newly aligned vehicle. The alignment was true. The tires are an amazing improvement over the thoroughly worn out Continentals that were on the car before (also very good — just a different ride especially after 65k miles of wear…)
8. Everyone I dealt with was very pleasant, which makes a difference.
I usually find that spending almost a thousand bucks on a maintenance item first thing in the am doesn’t leave me in the happiest frame of mind. Sullivan made the whole experience completely pleasant. Based on my experience, I will go nowhere else but this place for tire related needs.

I needed a leaking tire changed with my spare. After an hour wait they did it for free!