Hertz Rent A Car

UPDATE: THANK YOU ENTERPRISE FOR SAVING ME!!!
so the main reason i do NOT deal with Hertz and always go to ENTERPRISE is bc with ENTERPRISE they are more accommodating especially with forms of payment. and when i asked to speak with a supervisor, please tell me why it’s taking it more than 20 mins for a supervisor to speak with me?! ok just called my mom to find out the status bc it is her card I am using and they have my mother on hold currently still, she’s been on hold to speak with a supervisor for 10 mins already!!! way to go Hertz with your superb CUSTOMER SERVICE! and its funny bc i was conversing with another customer and she too stated she loves enterprise.

We really needed a Suburban, not «something similar» to transport our large adult family as well as food and luggage. My husband stopped by/​called several times to try and confirm we would get one; Jarrot made it happen!!! Great service by this man, great price. Great car with the unexpected bonus of 4 wheel drive and snow tires which allowed us to navigate snowy Yosemite while many other poor souls were by the side of the road putting on chains. Absolutely 5 stars for Granada Hills Hertz and Jarrot.

Every year we rent a Dodge/​Chrysler minivan with the Stow and Go seats, we look for the company with the best rate. Hertz carries the lower end Dodge Caravan, which is a bit of a bummer but our primary reason is to stow the seats for all our gear for our annual camping trip. We used to rent from Enterprise but their prices are absurd now. So this place opened up, and I did have a great experience here, with a very competent agent. I requested a minivan, was about to receive a Nissan Armada, but I informed them I really could not use that vehicle. They called around, and had someone deliver me a Dodge Caravan in 20 minutes. Not sure what happened to the previous reviewer, but I had a very positive experience with both checkout and on return, I was not charged extra even though I forgot to fill it back up and returned it almost empty (I had received it with a full tank) :-)…I was happy about that, especially since gas prices in summer were over $ 4 a gallon. Also, I got an excellent weekly rental rate, less than half of what Enterprise was charging. Think it was through Travelocity. Happy motoring.

Absolutely the most incompetent excuse for a rental car location. The lady taking down the reservation rushed my colleague off the phone and completely mis informed us as to the pickup process. This morning, when we were supposed to be out and on the road, we waited for 2 hours to be able to go and retrieve the vehicle. They had no one in the office and didn’t seem to care. The level of sheer unprofessionalism was astounding. Currently picking up a car from Enterprise. It is a miracle that this hertz branch is still in business