Enterprise Rent-A-Car

Horrible service was given to my 62 year old mother. While her car was in the shop after a car accident she sought out their services. A guy named Jose Guadarama sold her extra insurance under false pretenses. Jose said that since her car was an «old 2002», that her insurance was not sufficient for even a basic rental car and that she needed to pay an extra $ 17 a day for additional coverage. My mom’s insurance company assured her that Jose’s statement was incorrect and that her existing car-​insurance would cover any rental car.
As if that wasn’t enough, another guy at Enterprise by the name of Paul threatened to make her walk back to the shop to pick up her car — A little old lady!!! — wanted to make her walk in the hot sun. Horrible service!!!

By far one of the best, if not the best enterprise rental in the valley if not all of Los Angeles.
Several times I’ve rented from here when my car was in the body shop or dealer getting worked on
The staff here couldn’t make it any easier or faster. Always a great rate, in and out in 10 minutes always driving a brand new rental with less than 1000 miles on it convenient fast efficient
Super clean office location. Properly staffed with enough employees to handle the volume
It’s great when the remember you from last time makes you feel special and cared about not just another paying customer to them.
I love this enterprise

I am a small business and I have a need to rent a couple of minivans a few times a year. I have been going to this Enterprise for a few years now. I have used others locations and haven’t been very happy, but this location in particular is different somehow. There are plenty of personnel changes, but they have always been so accommodating for me. As a business owner, I appreciate when employees of a company go the extra mile to make their company look good. I’m quite happy with them and this time around Paul was my guy and a big smile on his face at 7:30 in the morning is awesome :)

100% shady. This is the first and last time I will ever use Enterprise to rent a car. Tony, the employee who «helped» me was only really helping himself with making his money. August 2015, I came in to rent a car bcuz my car was in the shop being fixed due to a car accident that was 100% covered by the person who hit it. The first thing I told Tony was my car is in the shop bcuz someone hit it, the other person’s insurance (Allstate) is covering everything since it was their insurers fault for the accident, I told him I had Mercury Insurance and had my paperwork in hand. Tony took no insurance information from me, nor did he call either insurance companies. He set up my rental as a «personal sale». I had to pay $ 400 out of my own pocket when I returned the rental car for the 8 days I rented it. Allstate only reimbursed me $ 200 for the rental car bcuz they said the remaining amount is insurance on the rental car and they don’t pay for extra insurance. The rental contract I signed with Tony only says $ 45.99/a day, there is no break down anywhere showing that any portion of that is for additional insurance. I spent 2 hours speaking to Tony’s manager who reimbursed me $ 90 (can we say guilty). I’ve contacted Enterprise Customer Service twice about this issue and still have not had it resolved bcuz I’m still out $ 110 bcuz of Tony, the employee at this Enterprise location not doing his job and not helping me, the customer. Thanks for screwing me over Tony, next step is contacting BBB and filing a report.

Just got back from a short road trip. I’m so glad I rented a car from Enterprise. I was under a time crunch to pick up the rental car. Christine from Enterprise was prompt to pick me up. After arriving to the Enterprise, Krystal behind the counter was friendly and helpful. The whole process was very smooth. In addition, the car was clean and in perfect condition.

I reserved with them weeks before I had a weekend out of town trip with my kids and family friends. I reserved a premium SUV, and arrived there to find that the vehicle I requested was not available. I needed the Suburban space for bags and passengers. I understand that the site says I should receive the suburban or similar. They had a Tahoe waiting for me. Size wise this is not similar. Sure if I raise the third row up in the trunk, I get the same amount of passengers as the suburban, but what about the trunk space for our bags? I could fit a purse in the trunk with the third row up — no space.
I waited 45 mins from the start time of my reservation (9am) before leaving, while one of the associates called over to 3 other neighboring locations to see if I could swap out the Tahoe for a Yukon XL or Suburban. NO LUCK — And I didn’t have much time as I was scheduled to leave that morning. She advised me to continue calling other locations (something I didn’t have time to do nor wanted to do). Needless to say the experience was disappointing and far from satisfying. The employee assisting me showed me smaller SUVs they had available, which was pointless. Another employee advised me for the future to call ahead to ensure that inventory was available. Who would’ve known that a call was needed if you could book the vehicle online!!!
Furthermore, the SUV that I ended up taking only because of time constraints at that point smelled like smoke and was not cleaned properly inside. The odor was awful and I had small children traveling with me. We had to air it out and get air freshners to help cut the odor.
Enterprise — this was a very disappointing experience all together.

I am a platinum enterprise member and I use to rent cars hear all the time and they use to have smart, efficient people working there. Well, that has seriously declined in recent months. I find myself renting with AVIS locally and BUDGET at the airport and receive better customer service and better cars — or at least what I reserved.
This time I thought I would give them one more chance. My family of 4 were going out of town for the weekend. I reserved a premium car which was paid with my points I accumulated from renting with them so much in the past. I arrived 5 mins before they opened thinking I would get pick of the litter. The only premium car they had was a 2-​door. Far from the 4-​door Taurus, or Impala or Avalon, even the 300m. A 2-​door vehicle was definitely not going to work. They offered to put us in a small suv which was a much lower end car and pretty tiny for an suv. Again, not the car I reserved. They said to put me in a bigger suv, there would be an additional charge. Honestly, they should have given me the bigger suv for the same price since they did not have a premium 4-​door vehicle.
Well, I left and will NEVER waste my time again with them.
I also find it funny that a corporate company has their employees tell the customer, «when u receive a satisfaction call, we don’t pass unless you give us a completely satisfied.» What company has to tell the customer to give them a good review? Usually good reviews happen from happy customers! I find it weird that Enterprise moves their good people to different locations after several months of working there and replacing them with new people that definitely don’t take care of their platinum members.
I think their Unilocal rating speaks volume on the service Enterprise provides. Steer clear of this place. Oh and COMPLETELY UNSATISFIED!

I reserved on line a truck. They came picked me up, left on my trip and they brought me home! No hassles at all. And everyone was very friendly!

NOTE: This is a review of this specific Enterprise location and the employees I dealt with. I had MAJOR issues with Enterprise as a company, but I contacted them directly regarding those.
—
The minivan I rented on Friday, September 25, 2015 for my cross-​country move had major safety issues (4 bad tires, poor alignment). I don’t know enough about Enterprise procedure to know why this minivan was rented out with these problems. I had to deal with the main Customer Service and Roadside Assistance employees to get the problems fixed.
(By the way, you can take Enterprise vehicles to Firestone to get serviced for free. You have to get it approved, of course, by calling Enterprise customer service, but I just FYI.)
I’m giving this location a high rating because when I brought these issues up to the manager, Krystal, she was sympathetic and helpful. She discounted a day off my rental (since I wasted a whole day dealing with getting the van fixed) and even called me a week or so after I dropped off the minivan to make sure everything ended up okay. When she found out the Enterprise location in my new town charged me a $ 100 detail fee, she waived it.
Also, the week before renting the minivan, I had to rent a sedan. I rented a 2015 Nissan Altima from this location and had no issues. In fact, I enjoyed the experience.
Enterprise is a huge corporations with its own issues, but this local branch was really nice.

I always seem to have a great experience at Enterprise, my car rental place of choice. Friendly speedy service. This time around I took advantage of the $ 9.99 per day weekend special. Great deal, no unlimited mileage though. 100 miles per day which turned out to be more than I needed for a fun weekend in Palm Springs. I was delighted to have been given an unexpected upgrade, very nice! My only gripe was some knucklehead smoked in a non smoking car UGH!!!

Love Enterprise, they are the only car rental I use. They pick you up and will drop you off, if they don’t have the car you reserved they upgrade you, no question. I have reserved an economy car and ended up driving a new Mercedes for $ 10 a day. Love enterprise

Pros: It is convenient for me. Rates are OK. Vehicles are clean. I think employees are well intentioned (but see cons, below).
Cons: So far, hitting in getting the car I thought I was renting. I have wound up with an «upgrade» each time, but sometimes it was after a long wait, and at other times it was not an upgrade in my eyes. Far, far, slower and somehow more complicated than an airport location. Employees tend to chatter and are subject to constant interruptions from phone calls and by other employees. I am fairly sure if a body shop «regular» calls and needs a car, your reservation is moved down a notch, and if you are at the end of the line, you are out of luck until something come in.

Stay away!
You’ll lose lots of money at the end term. In different ways. You feel terrible.
I trusted this FAMILY BUSINESS when a manager put a sheet in front of me and said: sign here, sign here, initial here.
During a month they cut $ 600 from my account, and when I asked the reason, Oh god, «it’s for protection. You signed for it!!!»
!!!
WHAT!!!
Is that reasonable to buy protection for the cheapest car (((((20 bucks a day.))))) which is covered with the insurance company, and you have mentioned that you don’t want to pay ANYTHING out of your pocket.
Damn!!!
I was shocked. I felt dumb, fooled. Why I trusted them. !!! NEVER TRUST THIS COMPANY.
reputation comes from collecting people’s trust, being honest, being authentic.
TRUST IS EARNED WHEN ACTIONS MEET WORDS.
This is not ethical. This is not fair.
I’ll poison everywhere against this company.

I’ve always rented from this place for almost 2 years now due for the fact that it is my neighborhood Enterprise and I have always been SATISFIED.
The staff are friendly, accommodating, and I get my car in less than 5 mins (which I think is SUPER AWESOME).
Keep up the great work Enterprise people!!!

Reserved and rented a car for three days for a Vegas trip with a girlfriend. Overall no huge complaints. Customer service was good, they are always polite and friendly even on the phone. The even worked with me when I found slightly a lower price somewhere else. However I must say, they can get very «used car salesman» on you if you aren’t careful. One thing that really didn’t sit well with me and left me with a bad taste in my mouth was the way the insurance issue was handled. I explained to the rep that I have liability insurance already so I would not need liability coverage but was looking for collision coverage just in case something happened, driving in the rain in SoCal makes me nervous. Anyways he quoted me a price and I accepted thinking the price was for only the collision insurance. There was never any mention of me being charged anything else. We get outside and I look over the contract and notices the cost he quotes me included roadside assistance and personal accident insurance. When I asked him about it he said that it «was all inclusive for the customers convenience». Excuse me. And if I already have roadside assistance? What if I already have personal accident insurance? I don’t have these things, so I didn’t make a scene anyways but either way he did not know that. He should have asked me.
The practice just seems extremely sneaky and I didn’t like it. If coming here do our research and be weary. Ask for a breakdown of the insurance costs. Next time I’ll take my business somewhere here they don’t try to sneak in extra insurance or at least somewhere where they are more upfront about costs.

Customer service and honesty. .. I needed a pickup, which I requested the day before. When I called I was told it would be hours before a pickup was possible because of the parade outside and a lobby that was completely full. So I drove over myself (in 5 minutes) to find a lobby far from «full». Then listened to the manager tell the same thing to another customer on the phone???

I’ve rented from this Enterprise about 4 times now…
Every time being as pleasant as the last.
Ahmid the manager as well as all of the staff are friendly and
professional they made sure I made the best choice for my rental.
The rental and return processes were simple and quick.
They provide excellent customer service every time.
Thank you. (:

It’s my neighborhood rental place, but I haven’t rented in about a year because the rates went up so much. We used to rent a minivan from this place every year for our big camping trip, for the past 8 years we have rented from these guys. If they didn’t have the ‘stow and go’ seats minivan, they would let us exchange with another local enterprise. It is pretty chill… or at least, it used to be. I don’t know about all these negative reviews — I can say honestly I never had a bad experience. Of course they try to get you to get the insurance, that’s their job. But they’ve never tried to stick me for any damages to the vehicle — I read someone’s review below that said they tried it on him. I don’t know if it’s true or not, but I’m just saying that has never been my experience. Hope this helps a little.

1 star rating is still to much! Unfortunately you have to rate the place so this is the lowest rate you can give. I would not give them anything at all. My husband and I are part of the chevy recall and were sent to this enterprise for a rental until our car got fixed. well from the start the people here have NOT been helpful. I understand we are not paying for this and chevy is taking care of the bill BUT you don’t have to be a jerk about it. After this experience I would NEVER choose to come here for any rentals. The manager Josh was rude, arrogant and UN helpful. No empathy, no customer service. They made us feel like they didn’t care. They boast about this being a family run business and about caring about the customer… I think not!!! This is the worst customer service we’ve ever received. Do not go to this place. They are not on your side. Bad bad bad all around.

I called to make a reservation for a convertible, they said they will try their best to get me one for Saturday. When I called on Friday afternoon to make sure they got me one, the girl that answered the phone laughed at me and said there is no way I’m getting one and that she has not seen one since April.
Here’s the thing that sent me over the edge. I used to work for enterprise for 2 yrs and know exactly how it works in terms of getting a specific car. We would trade or borrow from other branches to make our customers happy. Customer service was always a priority.
I ended up getting a call from the manager this morning (Saturday) letting me know that they have a Ford Taurus for me to rent. He was extremely rude and told me that it’s a nice car and they don’t have to provide a convertible. Seriously!!!
How about when I called on Tuesday to make my reservation, maybe then they should have told me that they would be getting me a Taurus instead of a convertible. So useless and unprofessional!!!
If you must go to enterprise got insurance reasons, avoid this branch!!!