Enterprise Rent-A-Car

Worse rental experience I have ever had I usually do not write negative reviews but I could not let this experience go and have someone else suffer for no reason like I did. I would recommend taking good notes of who you talk to and what they say because they will flat out lie to cover the mistakes they make. I hate to think this guy was a manager but he might be his name was Edwin or Edward something like that beware of this guy one of the rudest most demeaning negative just ugly attitudes like he’s better then anyone working at a car rental lot please. Maybe that explains his attitude might just be bitter about his life but sadly takes it out on his customers. Basically if you can go to any other rental company go far away from this place. I highly recommend you avoid this location at all cost I should have read some of these previous reviews and got the hint they are horrible here no type of customer service no professionalism just fake negative attitudes and flat out lier’s. I still can’t believe this place is an Enterprise I thought so much better of them until I came here they used to be my go to rental company but believe me I rather pay more then ever come here again good bye Enterprise thanks to this location!!!

Worthy of four or more stars. I rent from this location quite often and have received the best customer service from the staff. These guys have gone above and beyond to insure that my rental experiences have been top notch.

Courteous, friendly staff. I’ve used various Enterprise locations and have been very satisfied with their service throughout the years.

This is our 2^nd time at this location & have not disappointed us yet. They always have plenty of cars to choose from & if it’s not there, they will go out of your way to find one at another local branch. The cars are always clean & hats off to their cleaning crew, as soon as the car is returned it goes to wash, not like their competitor whose cars are smelly & unclean. The guys behind the counter are quick, helpful & friendly! They are great at getting you back on the road.

Alex The Manager is Great!
Always Helpful! Also Cares and Most of Enterprise Staff Care!
Maybe a Bad Expueience once in a Great Moon
But considering Customers Stupidity and Excuses why I can’t Pay?
Try their Job!
Otherwise Go Somewhere Else!

The guys at enterprise Northridge are fantastic very attentive always willing to help, great team I strongly recommend you rent at enterprise Rent-​A-​Car say hi to Alex

Love this location! The people are friendly, knowledgeable and get stuff done quickly. They keep their promises, deliver quality cars and have their employees trained.
Thank you Ritchie for the wonderful experience. Our truck needed repair and you made that less stressful! Your amazing and so is your team. You have made a lifelong client out of me and my family.

Great experience renting a car here, the only thing that I didn’t like was that I left a CD in the CD player and didn’t realize till the next day. I called and was put on hold, I’m pretty sure they forgot about me because I was put on hold for a long time so I hung up. Don’t get me wrong it’s only a CD, but the least they could do was answer and tell me yes/​no. Whatever though, I would still rent from here but I would definitely be more careful with what I leave or take in the car. If it was possible to give them 3.5 stars I would but I’ll settle with only 3.

It’s amazing how inexpensive it is to rent a nice car away from the airport. I used this location a few times during holiday periods and it’s cheaper than the airport at the best of times. This location is busy but they move you through quickly. Everyone is cheerful and friendly. Whenever I need a car in the Valley, I will be back.

Everything went well with this rental experience. Very short wait times both at pick-​up and drop-​off.
About a week prior to the scheduled pick up day, I called and asked for a minivan with a TV, knowing that they couldn’t guarantee anything. But they managed to find me a minivan with a TV so it worked out well.
Staff was very friendly and professional, although they did tend to push a bit with the insurance options, taking about three or four rounds of declining.
Overall, it was a good experience and all expectations were met.

I have had problems with renting a car before from other places, as well as this one. But I don’t know if it’s new management or what, but they were all fantastic. Reserved a car 9 minutes before walking in and walking out with a car.
The previous complaints were about vans and trucks. Not sure I would go to enterprise for those things, but as far as a car, they were great.
Painless in every way. Even with the return. My suggestion to Enterprise is to address any negative statements you get and see if you can remedy the situation. Some people just want to be heard.
I had a great experience with them, and will rent again from this location if I need to.

My husband and I always rent from this location, staff is always so friendly and helpful. We’ve looked at other places but we never get the service this Enterprise gives us, which is why we only rent from here. Thanks Guys!

Great customer service. I made an online reservation and my car was ready within minutes when I arrived to Enterprise the following morning. I even got a free upgrade since the car that I had reserved was not in stock. It took just a few minutes to check in the car two days later.
I would’ve given the business 5 stars if my car rental came with a full tank of gas instead of a half tank.

Wish there was a negative star rating.
I made a reservation for a 15 passenger van 2 weeks ago. I called to confirm the day before and was told they lost my reservation AND that all 15 pass vans were recalled!!!
No notice, no remedy, just SOL. Worst car rental experience ever.

They were great there was no hidden fees. Matt went through everything with me before signing. He also give me a free upgrade as I had a baby and stroller which was more roomier than the other car. It was great.

Stevie and Chris provided me with excellent customer service, went out their way to help me out. I’ve been renting cars for years now, and never once have I received such excellent customer service. …

I’ve had nothing but good experiences with this enterprise location. I recently got into an accident and went to enterprise immediately after dropping my car off. They were really accommodating about the size of car Id like and gave me quite a few options from the price point my insurance gave me. The employees let me know about any extra charges and explained the insurance thoroughly to me. I did get the insurance thinking my repairs would be done sooner — not anyone’s fault but my own for not checking. I drove off in a really clean, well-​maintained Altima. It was pretty big for me, but I tried for three weeks. It didn’t work out so I went back and changed out the car and cancelled the insurance, none of which I was pressured to change my mind on. I left with another car, a VW golf, which was way better. When I dropped it back off just yesterday, it was an easy experience, and took no more than 10 minutes. I will definitely be going back to this location! :)

I’m sure you already know this but enterprise is the last place you want to go to if you need to rent a vehicle.
I just tried renting a pick up truck that I was assured over the phone by two different people would have a six-​foot bed. When I got there the truck they showed me did not have a six-​foot bed.
Like with so many big companies there is a disconnect between the person you talk to on the phone and the person that actually knows what their company has.
Luckily for enterprise they have pretty much monopolized this industry so this review will not hurt them in the slightest bit.
But I had to write this review anyway,
especially for the half ass sorry that they gave me for not having what they said they would.
I wish everyone luck trying to rent A vehicle

Worst experience!
We had a reservation and when we went there the staff made us wait for more than an hour. We had booked an economy car, they had a Dodge charger ready but as we were students the female employee Crystal made sure we won’t get a free upgrade. She went on asking everyone waiting in the line but dint have a courtesy to even offer us. Even after waiting for more than an hour we were not given priority. We then had to cancel the booking.
I would NEVER go to this place again.

Got a rental here on June 15^th due to getting rear ended. Matt was very helpful in getting me a rental car that day.
I returned the rental car on Thursday, June 18^th. I was very happy with how Stephanie Bermudez, Branch Rental Manager, handled everything. It was a busy Thursday evening. Stephanie was able to handle the customers in the office and make sure all her staff was helping the customers. Her management and customer skills are beyond superb.
She handled my paperwork and needs extremely well. I work in a busy field and understand the importance of customer service.
People like her makes us want to keep on returning.
Thanks!