Dry Clean Direct

Worst dry cleaners I’ve ever used!!!
There’s a saying that goes: «the definition of insanity is doing the same thing over and over again and expecting different results.» The only reason I used them in the first place was because my company hired them and they delivered to my work, hence the word «direct» in their business name. But the fact that I used them again means I must be insane.
On my first experience, my shirts came back pressed and appeared to be worked on. But on closer inspection, some of the necks were still dirty afterwards and what’s worse is that they appear to have pressed the dirt into the material so my nice white shirts are now ruined.
On my final experience, I had 2 sweaters that came back smelling like murky water, or old sweaty socks as my girlfriend put it. Nevertheless, I’m going to break this cycle and will not be using them again. You’d be wise to avoid them too.

Usually they do a fairly good job on cleaning, but the other day I had a poor customer service experience. Since I bring in quite a bit of service, the computer generated a $ 5 off coupon for my next visit. I had my husband bring in my order, so I taped the coupon to the clothes. For whatever reason, the staff didn’t see the coupon and didn’t take the $ 5 off (you have to pay at the time you drop off the order), so when I went in to pick it up, I asked if I could either get the discount retrospectively, or get it off my next order. the lady at the counter gave me a blank look, like she had no idea what I was talking about, yet she looked my account up in the computer and saw I had gotten the $ 5 off and had not used it, yet she refused to honor it or give me any credit. So much for treating frequent customers well. There are plenty of other cleaners out there.

These guys are great! On Monday, I left my drycleaning expecting to get it back before I flew out of town on Friday. BAM the worst storm hits and I thought I was SOL. After calling them, they personally delivered my cloths on Thursday so I could finish work and fly out. These guys deserve some credit. I will use them again and again.

Took my husbands pants in for a suit, needed for a wedding. They said they would be ready Friday, stopped in Saturday morning to find that they were not there, they were at the plant in Chicago! I said I had to have them for the afternoon. They were going to plant and bring them back in 2 hours which is when I said I would be back. Go back, driver not back yet, they can’t call him and see where he is but he should be back any minute. 45 minutes later, after they finally did call him, he shows up with a van load of clothes. Can’t find MY pants that he went for! I was disgusted as we were now missing the wedding and why did he go in the first place?! Shouldn’t my pants be on his front seat?! He shouldn’t have to look through a van load of clothes! I left in disgust and headed home to dig out another suit for my husband. They called found them with someone elses name on them! It gets even better! I give them directions to come to my house to drop off, they decide that I must have told them to go the wrong way on the main street so they head in the other direction. After a couple of phone calls dealing with people who don’t speak english very well they show up 30 minutes later! Should have taken under 10 minutes. Very scary, will never go back!

I used to take all of my dry cleaning here and they did a decent job-​better than the discount place in Glenview. The employees were nice (most of them), but one day I went in and they had raised the rates so high that they were the same as every other high priced cleaner. but with dry clean direct, you have to wait 5 days to get your clothes back. forget it-I’ll go to someone who can do a 24 hour turnaround and there are plenty of those in Northbrook. boo on dry clean direct for making such a drastic price increase.

This review was written by my mother, user Joyce J… I guess she logged in under my account on the computer everyone uses! Ooops!
took clothes here since they opened, had no problems, one day i took my 4 of my husband’s sweaters in, went to pick them up, got home and found all 4 had huge holes in the sleeve all in the same place! brought them back and the solution was the white tags placed on the hanger stating «damaged before cleaning» why would a seemingly intelligent person bring in damaged clothes to be cleaned? the «manager/​owner/​boss» or whomever he was happened to be there, he gave me his business card and said to leave the sweaters, he would «check on them» and call me the next day, right!!! after many calls/​messages, i gave up!!! before you take anything of value here, read the better business bureau «unsatisfactory» rating, many claims have gone unresolved. one star is way too generous, stay far away & remember «you get what you pay for!!!»