Pearle Vision

The store manager needs to get trained on how to run the store. My wife and I visited the store to purchase a pair of prescription for my wife back in April 2015. While we were there, I decided to look for a pair for myself. However I didn’t have my prescription with me but I found a pair of frame I really liked. So I returned to the store 2 weeks later with my prescription but the frames I liked were no longer on the display. I asked the store manager if they can be ordered. He simply said that can’t be done. Basically, what you see is what you get. I found it very odd and same time pretty unfriendly way of handling a customer. Anyhow, I was in the area this week and visited the store to see if they had the frame I liked. I didn’t see them. The lady at the store came and asked me if I needed any help. I explained her the frame I was looking for. Then she started calling other stores in the area to see if other stores might have them in their inventory. She found the frame and said she will pick them up later this week. That is what I call a great customer service unlike the lazy store manager. The service u received from the store manage me is substandard and someone else should run the store instead.