Tire Works Total Car Care

After driving 40 minutes out of Vegas, on our way home to Reno, the check engine light went on and we knew our only way home was by turning around. Once back in Vegas we went to the nearest Firestone only to be turned away due to a 5 hour wait. The technician called another location and told us they could get us in so we drove 30 minutes only to find out they had a 5 hour wait too!
At this point our spirits were down and we had little hope of returning from our Thanksgiving vaca to our jobs in less than 24 hours.
Driving up the street we saw that Tire Works Total Car Care was open and so *fingers crossed* we pulled in.
They got us in and an hour later had the diagnostics on what was ailing our truck. We asked if it could be done by close of business and the answer was YES!
Our truck was done in less than 3 hours and we were home that night. The truck runs great and we are extremely please with the fantastic service we received. Especially on a holiday weekend!

Jeff was amazing. Even though they could not help me with my current tire issue he gladly directed me to another store who could help. They are always my first stop whenever I have tire or car issues. Thanks guys.

This place is a con! That guy Ryan is a piece of
S?&$! The guys that do the tires just sit around doing nothing. On top of everything else when you call corporate you get no calls back. It looks like this place will go out of business!
This guy Ryan brings up this bullshit I have to buy all new tires no point in balancing the tires. I go to discount tires they balance my tires and took care of the medal piece that Tire Works intensely put on my tire when o left the shop. This guy Ryan said my tires were from 2008 — What a dumb white boy!
I swear these guys need to be banned from any mechanic work!

This is the worst service I’ve ever experienced. We go to get a simple tire rotation and balance and come out with a freshly placed nail or metal object in our tire. Simply because someone does not want to upgrade service does not mean we wouldn’t of become a repeat customer. So we get guys just sitting around our car you know the «idgaf» attitude. Claims that our tires will definitely explode with our children inside if we don’t upgrade. Meanwhile we go down the street to our everyday technicians to take out this object. «No problem! Your tires are not going to explode, etc» Working hard, very nice, professional. No negative salesman gibber jabber. RYAN I just want to thank you for the sloppy work your team did by leaving indents from the screw driver you used the jam the metal object into our tire lol thank you for reminding us why it’s just not worth trying new places sometimes.

I wish I could give zero stars! The worst experience I’ve ever had with an auto repair shop. Inaccurate quotes and very poor customer service. My experience was so bad that I am currently composing a dissertation and will be sending it to corporate for review. If the company fails to respond to my legitimate complaints in a timely manner, I intend on sending the dissertation to the Better Business Bureau. Avoid this place!

On February 15, 2014, I was in town visiting my daughter, and I needed an oil change. I went to Tire Works on Craig. The oil change was done, and I was on my way. Three weeks later, I was back in Arizona, and the «check oil level» light came on. I called the Acura dealer in Phoenix, and he said that since the light was just blinking and not on steady, it was probably nothing, maybe a bad fuse or something. I made an appointment for the next week. The next day the «check emission system» light came on. I pulled over and called the dealership back. The car wouldn’t start, so I had it towed to the dealership. The next day they called me and said when he put the car up on the rack, the oil filter was hanging by a thread. It was obvious to the mechanic that Tire Works hadn’t tightened the oil filter. The engine seized, and I needed a new engine to the tune of $ 11,274.00. By the way, the car only had 8,600 miles on it. Anyway, we sued and on the advice of my attorney, we settled for $ 6,750. I feel like I’ve been raped!
SO BEWARE OF THIS PLACE!!!

I called first to get a price quote and Angel picked up and he was both knowledgeable and polite; which caused me to pick them over other places I called. First impressions do matter. The particular tire I wanted was not in stock; however angel offered alternatives and was able to quote a price for four tires. When I came into the store, I was again treated very well and was taken care of promptly. Will return for sure due to the level of service I have received and recommend them.

I will never use this shop again! First they told me they would give me a good deal on having my breaks completely redone for being a repeat customer only to have them rape me at checkout and act as though they gave me a deal. Plus it took 8 hours to do! I also asked them to take a look at my transmission and give me an estimate on how much it would be to have fixed since i previously was informed i had a small leak. They told me it was «no big problem» and if i brought it back in they would only charge me 80 $. Less than 2 weeks later my car completely stopped running and when i had it towed to them they told me my transmission was shot and it was now going to cost over $ 3000 to have rebuilt! Watch out women, they see us coming and take full advantage

Had a flat this morning. Luckily I was nearby so brought in my car and was helped immediately. Got a great deal. Ive been coming here since I moved to this side of town and all employees are super nice and friendly. Have never had a bad experience and always get a good deal. Id recommend them to everyone in a heartbeat.

I called ahead for a gasket repair on my car. They said they had the part and could fix it for $ 600 which was $ 200 lower than FIrestone quoted.
I dropped off the car and 15 minutes later they called me and said they don’t have the part, but they can get a used part installed for $ 1300 and the repair will be done in a week. I said no way and when I went to pick up the car, they charged me $ 100 to check out the problem. They said they normally charge $ 120 per hour.
These guys are liars and rip offs. Don’t trust them.

This place is great. One thing I recommend to everyone is to BUY THE WARRANTY. We have been here twice and the service is great as well as the employees. I ran over a damn crowbar and it got stuck inside the tire. Literally, they went ahead and patched the tired and it was good to go for free. I say buy the warranty because you will never know what these idiots drop on the road and you will never know when you might catch something, then you’ll end up with a flat and having to buy a whole new tire. I recommend them. Five stars.

WOW! I would recommend this Tire Works to ANYBODY! They have top-​notch service and truly work to make your experience with them truly enjoyable.
Tim at Tire Works is so awesome! He not only gave us a huge discount when we purchased 8 tires, because we were new to Las Vegas, he also gave us suggestions on Smog Check, Insurance, NV Energy tips, and more!
I could tell he actually cared about us as people and not just our money. This was especially evident when Pepboys quoted us over $ 1,200 for a new radiator, fan, and thermostat and Tim quoted us $ 950! I trust him so much that I had my car towed from Pepboys to his shop. I’m never going to another mechanic ever. :)

Be wary of the upsell.

best auto repair in las vegas, steve takes care of you better than anyone else. they do everything, not just tires.
after taking my rides to many other recommended shops, these guys repair or replace everything perfect, don’t come up with unnecessary charges, and tell you about things that need attention now or in the future.
if you worry about getting ripped off at the mechanics, this is where you wanna go, totally honest.

Came to this location to get my rear turn signal looked at. They fixed with out charging me and I was very grateful
Thank you guys