Autobahn Collision Center

A kid insured by USAA back ended me and USAA took full responsibility and offered to cover the damage and recommended that I take my car to Autobahn for body work. I drive a Porsche 911 Turbo and was quite concerned that the workmanship would be beyond satisfactory and so I took the liberty to meet with Dean Allison the manager and go over all the details surrounding the damage. Dean took charge immediately and explained what would be done and how long the repairs would take. In short everything was done professionally withing the time that was promised. This is a superior body shop and I would recommend this place to anybody. And Dean makes it all the more better by personally taking charge from the moment you bring your car in.

I came in today to get a picture taken. That’s right, a simple picture taken for my girlfriend’s claims adjuster so she could get an estimate on her car. She called them twice to confirm me, her boyfriend, would be bringing it by for the photo. When I got there, Sara, the front desk girl was eating fruit and barely understood what I was saying. I asked if she could review my girlfriend’s name and check for an appointment I had at 2:30. It’s now 3pm and I still haven’t been seen. I’m livid at the level of customer service I’ve received, and I heard the woman Jessica in the back office swearing up a storm due to some other issues in the shop. I am baffled this place has 4.5 stars. It should consider itself lucky to still be in business with what I saw today. Awful.

I’m insured with USAA, just about the best insurance company there is. After a parking lot mishap they sent me to Autobahn. Any shop approved by USAA you know is honest and all about satisfaction, to both the client and the insurance company. Dean and his crew are the best. They ended up having to re-​shell the door as well as repaint and they did an amazing job. You’d never know the door was badly crunched in.
After a week or two at home I realized the locking mechanism on my Lincoln wasn’t working (it’s a finger touch button). Called Dean, he apologized and said to please bring it back at my convenience — which took me another two months, but nonetheless, he fixed it right up while I waited AND buffed out a long scratch on the side of the car — for FREE!
Color me happy. :)

My husband took his car here to have the back bumper replaced and repainted. They fixed it fast, and called him to tell him it was ready. He was excited, until he saw their work. The first thing he noticed was the mismatch color to the rest of his car and shadowing on the other side of where the damage was! I mean, did they not bother to check it outside before calling? It was evident from when he walked up to the car.
After pointing it out, they offered to fix it, so now it’s a waiting game. It’s been 2 days and not even a courtesy call or update. After this kind of mistake, good management should call and keep customers aware of how things are coming along. We will see how they fix this problem.

My 2001 Lexus GS was damaged severely.
Without any hesitation I brought the car to Autobahn Collision Center for repairs.
This shop has everything in house. The service is topnotch and they are an authorized repair facility for most insurance companies. Jessica S. was my service consultant.
She is very knowledgeable and has excellent customer relations skills. She explained to me all the steps and assured me that it all be taken care of. It took a week to fix the car.
Wow they did an amazing work on my car (even took out dents and scratches all over the car.
There are a lot of body shops out there, but if you want to be blown away when you see your car finished, go to AUTOBAHN COLLISION CENTER!
Thanks to all the staff and the owner «David» who called me personally to make sure everything was done properly and thanked me for my business!

Autobahn is amazing! Everyone who helped me was fantastic! Dean was my go-​to-​guy! He fixed my car to look brand new! And I needed a follow-​up and he was great! They did such wonderful job on my car! Sarah, at the desk is professional, polite, and great at multi-​tasking! She is so efficient! I must encourage everyone to go here! No nightmare stories here! Everyone is so helpful, and clearly fantastic customer service is their top priority!
Thank you Autobahn!!!

I’ve damaged my car with the help of a hydrant. My insurance gave me a few places for car repair. Autobahn Collision Center was on the list. I feel really lucky I choose them! I was greeted with friendly and knowledgeable service. Jessica S. was very good. She explained all steps ahead: appraisal, what parts to fix, which ones to order new, timing. I’ve answers for all mine Q (I asked a lot — Jessica and David did not mid). They called rental car for me.
Everything was promised they delivered. Called me three times with update. Job, s done in time. No additional charges. Create work, car looks new. I am very satisfied Serves and Quality !
Leonid.

Very professional and great work. My car was actually ready when they said it would be. The cost was $ 500 less than the estimate from Pride on Oxnard in Van Nuys

I’ve never had to go to a collision repair shop before now, but I’ve always heard nightmare stories. My experience here was nothing but great. They called me back in a timely manner, kept me updated on status, and serviced my car quickly. And my appraiser Jessica S. was awesome — she clearly explained the repairs needed, was super friendly, and made the whole process easy and not intimidating. I hope I don’t ever have to go back, but if I do, I know I’ll be taken care of.

Love the Service and very helpful with fixing my car will recommend to friends & family!!!

I have (sadly) frequented this establishment more than a few times. LA can be tough on a car. Every time I had to leave my car for repairs every single person i dealt with was professional, knowledgable and most importantly, kind. The work is consistently excellent and done quickly. A special thank you to Jessica and Sara for the excellent customer service. They are fantastic!

Today, I took my car in for a minor repair that made them very little money. They were very courteous and pleasant. I was treated as though it was an expensive job. Apparently, at Autobahn no job is to small or insignificant for terrific service. It was a very nice experience!

This place is absolutely, amazing, You’re in and out in no time and the staff was very nice, polite, and considerate. Sara was amazing herself! Im very reticent when it comes to these shops but this place is very professional! The best in the Biz!!!

This place is FANTASTIC!
Some bozo stole the catalytic converter from my vehicle and I chose to go to Autobahn as they were a preferred repair shop with my insurance. With a three day weekend coming up (4^th of July weekend) I wanted to at least have a chance at expediting the process as much as possible so I could get my car back before the holiday weekend, but was cutting it close as it was already Tuesday when I discovered the missing guts from my baby, Ellie the Element. As soon as my car arrived at the shop Autobahn called me up to let me know it got there safely (I had my insurance tow it there, as I was not too keen on driving it) and that they would be in contact shortly to get initial paperwork to me. I got a call not too long after and was told that there was paperwork available for me to sign. Well, I was out of a car so not readily able to head over to the shop very easily so the receptionist offered to scan and email it over and said I could email it back… already off to a good start! I was confused about some of the wording of the paperwork so I called in and the lady on the phone was very kind and understanding and made sure I fully understood what I was signing; absolutely no trying to hide anything or not tell me specifics… again, looking good! The following day the mechanic gave me a call to update me about the parts and said he was going to try his absolute hardest to get my car done by Thursday so that I didn’t have to wait over the long weekend (the shop was going to be closed on Friday). He also was very reassuring and kind about my situation, as my catalytic converter was stolen and he said especially from my car (Honda Element) it is actually very common. He helped me out with ways I could try to avoid getting stuck in this situation again and actually didn’t try to sell me anything, just gave some tips that would help deter a thief in the future… This place is slowly turning into awesome sauce. The following day I get a phone call first thing in the morning to tell me that the part is in, he is currently working on the car and it will be ready by noon! Woo-​hoo! I asked if I should wait for a call and he said ‚“nah, I’m working on this now and will definitely have it done by noon. How about this? Head down at noon unless I call you otherwise.” I head on down to the shop and there is Ellie the Element waiting for me and… what’s this? THEY WASHED THE CAR TOO??? AND EVEN CLEANED OUT THE INSIDE!!! Ellie’s got new guts and a bit of a beautification? Hot damn, this place is awesome! I went it, paid my deductible, got a GOODIE BAG (seriously, a goodie bag with a water bottle, pen, little tape measure, form to leave in my car to fill out in the case of an accident, and a note pad) and was on my merry way! I love this place and while I hope I never have to come back (as that would mean a collision or another scum bag stealing something from my car again) if I ever need to get work done on my car I will absolutely come back again! Wonderful customer service, super friendly staff, quality GUARANTEED work… This place has it all!

A couple of months ago my car was hit by an uninsured driver. The Autobahn Collision Center, helped making repairs to my vehicle a truly painless and stress-​free experience. Scott was an excellent interface between my insurance company and I, providing fast and accurate estimates which allowed me to spend hardly any time there at all.
My car spent the weekend in the shop and came out looking great, repairs made with a high standard of workmanship, inside and out were spotless. A professional service, I would recommend to a family member.

About a month ago my truck was involved in a pretty nasty rear end collision. Thankfully nobody was in the vehicle at the time, since the accident occurred at 1AM and we were all asleep. Upon waking up the following morning i was absolutely devastated to see that my truck had been smashed in pretty badly from the rear, my biggest fear was that it was a hit and run, thankfully there was a police report with all the information i needed from the person who caused the accident. My insurance company (mercury) suggested i bring my car to this shop because it was close to my house and because they had great reviews. Of course being the first time i ever dealt with them i was expecting to get bad service or to receive my car looking bad. I was absolutely blown away by the amazing job these guys did and felt super relieved during the entire process.
Jessica, who was assigned to my car, was absolutely wonderful in every way possible. She made this entire process very painless and i could tell that she took pride in making sure the customer was happy and that the cars were returned back to pre-​collision condition. They say that teamwork is the glue of any business and without it business’ fail. I’m happy to say that Autobahn Collision showed the best team work i have ever seen. Everyone at the shop, from the receptionist (who is super kind and courteous) to all the mechanics fixing the cars, they all take great pride in their work and i can see why their lot was filled with cars that needed repair! They do that good of a job!
I wish i could give this place 10 stars or even 20 because they are worth it, if you’ve unfortunately been in an accident and need a place to repair your vehicle, look no further than Autobahn. They will make sure you are satisfied and will go above and beyond to ensure that you are satisfied with all of their work. You will go in mad and upset that you’ve been in an accident and you will leave like if nothing happened and you went in for a simple oil change. They’re that good.
Thanks again to everyone at Autobahn Collision, you guys are the absolute best!

I had a fender bender. Autobahn did a fantastic job on the car itself, they communicated every step very well and worked flawlessly with my insurance company. They also finished a day earlier than promised.
I worked with Dean Allison, he was very professional. Unrelated to my accident I wanted a frontend alignment. He quoted it and was prepared to perform the service. However, he found that one of my front tires was different and told me I’d be wasting my money to get an alignment until after I fixed the tire. That kind of honesty you do not find often in the automotive repair industry.

I was yet again impressed by these guys. My vehicle was ready on time and the service upon retrieving my car was very quick and painless. I was very satisfied with the work they had done, but I was absolutely floored when they brought the car around and it was in pristine condition. They had cleaned it inside and out! I was not accepting that.

I was involved in a hit-​and-​run accident a few weeks ago and was directed here by my insurance company; and I ought to tell you that Autobahn did an excellent job repairing my car – it was like nothing ever happened. Not only was my car completely repaired, but it was fully washed when I got it. A very well-​deserving five stars for these folks. =)

Sandra: My car looks brand new. You even fixed the flaws on the rear bumper. I want to thank you for once again for doing a tremendous job. I will continue to take my car to your shop should I need work on it, but let’s hope not. I feel the same way as I did when I first drove my 2013 VW Jetta home from Galpin. You guys are simply the best shop in town. If anyone needs a good body shop that really cares about your car, look no further, Autobahn is the place. Ed Benson 10/​22/​2013.
To others: I won’t go to another body shop unless I am forced to and have no other option. I have been going to Autobahn for 25 years. I’ve been to probably a few other shop but no one has ever come close to this shop. They don’t just fix your car, they make you feel like you’ve just bought a new car. This is the most professional shop I’ve ever been to in my entire life of driving a car and I’ve been driving for 45 years. If you don’t take your car to this shop, you have no one to blame but yourself.