Michaels

Went to this Michaels for a custom frame project I was hoping to create. Worked with Holly one day to get a quote. Then Kathy to create and make final adjustments. The two were extremely helpful and understanding with my unique project. Kathy was very helpful and patient with assisting me with my vision for the project (2 hours working the computer layout software in the store).
Pricing:
Pricing for my project was within my budget (kind of went all out).
I recommend waiting for Michaels to offer big discounts. I was able to take advantage of one of their weekly sales of 60% Off Modern frame + Addition 20% for a totally of 80% off final total price. So keep an eye out. I got a 40“x24″ Modern Custom Frame with 17 openings, triple matted, and Masterpiece Glass for $ 400. Went to other framing places for my project and got additional quotes anywhere from $ 550-​$ 750. So I definately got a good deal for my frame.
Final Product:
I was absolutely blown away by the final product. I could not have asked for any better. Took Michaels 13 days to complete my order. Picked it up and Kathy was there to ensure I was fully satisfied. They put cardboard over the glass and wrapped the frame in kraft paper for me to take home.
I will definaltey come back for any future and unique framing projects.

It was a long commute home one day last week when I was inspired to take a detour and make my way to Michael’s.
I am not an arts and crafts kind of person but this place makes me want to become one. That is one of the reasons It’s easy to lose track of time when shopping here. The other reason is because it’s not easy to find things.
I give this store 4 stars for not selling buttons. They sell fabric and yarn but no buttons.
Thankfully, every time I approached a Sales Associate, she would smile and graciously assist me. When I couldn’t find buttons, three helped me look but one came up with these wooden disks the size of buttons I was looking for. She suggested the person I was giving them to could customize the holes.
I think this place has a better overall variety of arts and crafts projects and even though it’s smaller, it’s cooler than the Hobby Lobby I’ve been to in Palatine.

Not impressed with this Michael’s. I was greeted by a nice male employee when I walked in and I really appreciated that from him. He was older and pleasant. However, as soon as you walk into the store, there are no employees available to help you. I pretty much found what I needed (2 items) and it took me an hour. I’m not kidding. The woman at the register (Maryanne) gave me such a unpleasant look when I was paying for the two items.
Won’t return.

Great selection and very clean store. Cashiers are fast and courteous. I took off one star because the aisles are so tiny!

Just wanted to say that I took my mom for classes on jewelry and everyone was great! The staff is full of information!

I do like Michaels. Great new addition to the area.
I am a fan of their smaller carts making it easy to get down their sometimes smaller aisles.
Also– if you sign up with them on the web, they send you GREAT coupons for as much as 50% off any item!
I would have to say my ONLY big gripe with Michaels– and it seems to be ALL Michaels– is that their lines after 5pm and on the weekends are miserable.
Try to go during the day and avoid the weekend entirely.

My husband and I wanted to frame his father’s wedding gift painting to us, so we drove 40 minutes through bad Harlem Avenue traffic to pick up our stretched and framed painting… only to discover that our painting had been stretched, and… ta-da…put back in the same old frame. The guy in the framing department realized that they had forgotten to put it in the frame we ordered.
For a several hundred dollar service (even with a 50% coupon) and 2+ weeks of waiting for our painting only to discover they had not completed the job, the service was shameful. The fact that they fixed the error in one day may be redeeming, but it’s only proof that they could have had our painting properly prepared without an additional 80 minute drive on our part in about a day.

the best you could ever get!

As with all the other Michael’s stores I’ve ever been in, getting up and down the aisles is a nightmare, even with those teensy carts of theirs. But I have to admit that their selection is really good, and of course since the store is shiny and new, it’s really clean and well-​organized.
The staff is up and down in terms of their familiarity with the merchandise. They do try, but sometimes they just don’t get what it is you’re asking for. I wanted red cellophane or gel paper and I got led all over the store to look at scrapbooking stuff, and other paper products until we ran across an older worker who knew exactly what I meant. The kids will learn, but until then, you’re probably going to have to do a little digging. And on my second trip there I ended up giving knitting advice to a gal who wanted to know the difference between aluminum and plastic needles. Surely someone there could have helped? Not that I minded, but still…
One thing I don’t like is that the checkout people have to answer the phone, too. That might seem like a good idea to corporate, but I can tell you it’s infuriating when you’re waiting in line to check out. However, the bottom line for me is that they had what I wanted. I can’t say the prices are great. $ 11 for rubber cement? But I’ve seen far worse, and I got a good deal on Xmas ornaments and some Halloween stuff, so it all shook out.
Yes, the boondocks of Chicago now have a Michael’s. Can’t be bad.

As much as I want to rate Michaels higher, I just can’t bring myself to. Don’t get me wrong, the store is beautiful. It’s huge, clean, and well organized.
BUT, waiting for ten minutes to check out on a Monday afternoon is nuts. Reading the other reviews, it seems to be more of an isolated occurrence. Because the store has only been open a few weeks, I will give the store the benefit of the doubt and return for my crafting needs.

A brand new Michaels arts & craft store is open across the street from the ~Hip, you say? FINALLY!
The store is extremely clean, organized, and filled with employees that are willing to help you. A larger store compared to the old school ones, including a framing center at the back of the store.
Awesome deals were going on when I visited there. So far I’ve been back twice this week!
Keep up the good work, Michaels employees!