Pizza Hut

This place takes forever to deliver. Last order took just over two hours. After waiting over 1 ½ hours we called to get an update and they told us that the driver left 20 minutes before we called. We still didn’t have the pizza for another 10 or so minutes after that. We live only 5−8min from this location.
So it took over an hour just for the driver to leave the store and then about 40 minutes for him to actually get here. As you might expect the food was lukewarm at best and wasn’t worth the wait at all.

Terrible service! There was no one at the counter when I came to pick up my takeout order tonight. There were 6 other ppl in line waiting. It took 5 mins for someone to come out of the back to even greet us. I won’t be returning unless they get better management & a better crew.

WORK OUT THOSE KINKS AND i’LL BE BACK!
I completed a volunteer project with my young neighbor this morning and made plans to take her out to lunch. She is accustomed to eating Indian food and does not eat out very much so I told her that she could eat at the restaurant of her choice. She chose Pizza Hut. Naturally we wanted to find a full service restaurant and this was no easy task because most of the restaurants now just provide take-​out or delivery.
Google and Unilocal did not provide specific information regarding the ability to eat in so we just drove along a certain route. After stopping at the second location, we were told that there was a full service restaurant in Norcross so we headed in that direction. I was absolutely shocked to see this restaurant because it had been years since I had seen a full service restaurant.
We walked in and placed our order, a simple cheese pizza and my friend ordered cheese with banana peppers. As we waited, it became apparent that we would not be able to eat in the restaurant because it was very cold and the heat was not working. We planned to just take it to go. When the orders arrived, one was cheese with green peppers instead of banana peppers so it had to be remade. Meanwhile I shared my pizza as we waited. This place was so cold that we were not able to sit and eat, we stood the entire time.
When the pizza arrived it was piping hot and delicious so there were no complaints. This is the Pizza Hut pizza I remember and I loved it!
Obviously some work needs to be done to improve service and they are advertising for additional help so once the kinks are resolved, this will be a great place for everyone, especially groups.

I was very upset and the so-​called manager couldn’t solve a simple problem. I order online to be picked up deal. When i get there they said they don’t have my order. I even showed them my email with the order and comfirmation. They were not polite on top of their own mistake. They make me wait another 15min. When the pizza is ready they want to charge me regular price whilst i showed them the email of the deal price. The cashier went to talk to the manager again and said it“s gonna be few minutes because the manager is on the phone trying to fix the online issues because whilst i was there couple of customers came there with the same issue. I had to walked out leaving the pizza with them. I waist my time, gas all the way and they couldn’t solve a simple customer issue. That’s too bad for the company. Anytime from now on when i hear the name pizza hut i’ll be scared for the bad experirnce and will not recommend it to anyone, all because of the kind of management at this 6045 Peachtree Pkwy, Norcross, GA location

Stay away from this place. They DO NOT follow basic food handling rules. I ordered a pizza for lunch. I decided to sit in the dinning room while my pizza was being made. I happen to glance to the back of the kitchen. I noticed the cook not using any gloves. After I brought my concerns to the employees working. Not once, did they ask the cook to put on his gloves. After sitting there, and continuing to periodically glance at the cook, I noticed he wiped his hands on his pants. I’m not sure what he was wiping, but touching food directly after was GROSS to see. Where’s a food inspector when you need one. Stay WAY clear of this place. Unless, you’re looking for a place to get you sick.

The food was good and fresh, however, took way too long. A personal pan used to be in“5 minutes or less or its free”. All I can say after 25 minutes it’s a good thing they don’t have that any longer. The service was probably some of the worst I have ever had. I received my check with a friendly «whenever your ready» two minutes after she took my order. Typically you at least get some food before the bill is presented. Getting a refill on my drink seemed to put her out so I only asked once. There were only two others there and I can say this probably is the reason.

First time ordering Pizza Hut in years but I thought I would give them a try after browsing through their online menu. I found a deal on their website for 16 wings and two orders of fries for $ 18.80 (including delivery fee and tax).
I get a call after placing the order by the employee telling me they didn’t have fries but would give me mozzarella sticks instead. This was a bit annoyino but I agreed because I didn’t want to change my order again.
I wait an hour and a half and the pizza finally arrives (Which took way too long). The delivery man Mohammad (as stated on the receipt) handed me my food and receipt to sign for. I noticed the total was $ 27.25 even though my confirmation email said my total was $ 18.80.
The delivery man scrambles around for a bit and tells me to get my phone and call the store to get it sorted out. Of course I call and I am told it would be fixed. After 4 days it is still not fixed no matter how many times I call.
So I go on and eat my meal when I notice I have 15 wings instead of 16, which I figured it was a little mistake and wasn’t going to get mad over that. I finish my meal and go outside to take out the trash and I see a little wing on the floor in front of my door covered in ants. I pick up the wing only to find out that it was the missing wing from my meal and realized that the delivery guy dropped my food outside my door and tried to pass it off like nothing happened.
I call the store the next day to complain and could not even get in touch with a manager and the only thing they told me was that it couldn’t be proven and gave me $ 8 in pizza Hut credit…
I will never eat at this establishment again. This was by far the worst experience I’ve ever had with a restaurant.

I ordered a pizza on line and the order was accepted. I received a confirmation email. I go to pick it up and the door is locked. They would not even answer the phone. I’ll never go pack there!!!

This Pizza Hut is a whole 2 mins from my job so it’s convenient. I have been there more than a few times, especially to get the lunch buffet they offer. The customer service here is unacceptable. There is one lady that has been there every time that I have gone and she is always nice and attentive. The other guy, I believe he is new is very oblivious to a customer’s needs, my friend and I got up and walked out after sitting there for almost 15 mins waiting to give our drink orders! I’m sure I will go back, because of what I previously stated with it being very convenient but if you have one closer to you or you like good pizza I would suggest going to a different Pizza Hut or to Gino’s Pizza by Walgreens.

Normally, Pizza Hut has a consistent ‘good’ pepperoni pizza, but this store is erratic in what it produces. Out of the last three pizzas I have had (March 09 — June 09) only one was acceptable. One was prepared with a brushing of sauce and very little cheese… like eating the pepperoni on a saltine cracker and the pepperoni pizza I had last night, had a bad after taste … like anchovies mixed with bad olive oil. GRADE: One out of three pizzas = F. I will go back to Pizza Hut, but not this store. So far the best pizza near here is Paizanos (bit pricey), but the Papa Johns, on Holcomb Bridge, does a good job for the money.