U-Haul

My wife called this location to reserve a truck for our son’s first birthday. She told me she reserved the truck from Saturday morning until Monday morning so that we could pick up and return some equipment we rented. She was told that for the two days, the price should be somewhere around $ 70 with gas and everything.
Sounded good to me! To my surprise, when I went to the location, it was a totally different story. Apparently the reservation was for 1 day and they had no other truck to offer me the following day. When I told them that is not what my wife agreed to over the phone, they told me that she never called their location (even though there was a reservation in the computer) and that they were even doing me a favor by renting me the truck even for the one day. With my son’s birthday party a few hours away, I left with the truck and a $ 75 charge for renting this truck for less than one day.
I dropped the truck off the next morning and asked to speak to a manager but he was «not around.» After getting home we realized they charged our card an additional $ 30. We called the location to speak with the manager. He picked up the phone and after hearing our complaint simply said it was not his fault the reservation was put in wrong and that the extra $ 30 was for miles.
I am in retail myself, I get it… things happen but this guy was not trying to help us out at all. When we asked if there was anything he could do or offer us a discount on another rental as we still had a bunch of rented equipment that had to be returned the next day. He offered to rent us another truck for another $ 105…Monday evening…
The whole experience was horrible. From the reservation to speaking with the store manager who did not seem to care about anything let alone an unhappy customer. I do not recommend this place at all.
We have submitted a complaint through their corporate office. Let’s see if they care more than the store manager.

These people are crooks. Instead of telling me when i dropped off the truck that the pads had to be folded, they decided to charge me after i left. $ 25.00 for not folding 6 furniture pads, and i tried 3 days in a row to talk to the manager, but he was never there to take my call. Dont rent from here

Very happy with my experience. My husband has been renting a truck from here every summer for the past three years for a big fundraising event he organizes and has nothing but raves for this place. So when I needed a truck for an office move, I decided to give them a try. My experience couldn’t have gone smoother — from the online reservation to the service I received at the store to the condition of the truck. I also feel that the prices are reasonable. The truck wasn’t luxurious and it did look like it had seen many moving days, but it was definitely clean and I felt safe driving it back and forth on 290 and 294 several times during the day. Highly recommend!

Horrible! Horrible! We had a scheduled rental at 7am. We arrived early so that way we can be in and out. No one arrived until almost 730 am to open the shop. We rented a 24′ truck that had such horrible brakes. We had to push so hard down to make the truck stop. After our first run of moving, the truck died on the way back. I called the U-​Haul and they told me that they were aware of the problem and it always happens with this truck. They said the radio tends to stay on and drains the battery. I had 2 options, flag someone down to jump it or call roadside assistance and wait over an hour. We found someone kind enough to jump it for us. But it ended up dying on us 2 more times. The final time we had to push that big truck 2 blocks just to get it within range of our new home and park it. After all that there was no way we were gonna jump it and chance driving it back. I called and had the U-​Haul come themselves to pick it up. They were insisting the truck be back by 10am the next day because someone else had it reserved at 1030am. ARE YOU KIDDING! My husband argued with then and thats when they came to jump it and drive it back. I should not of had to deal with the hassle of a truck dying on me.
I don’t understand why they would allow a truck like that out to rent. I was so disappointed and upset with the whole ordeal.

I had the same gas tank re-​fill issue as April P. the truck was basically a junk heap– the suspension seemed like it was about to break. the thing did not seem safe to drive. I did not take it on the 90 for that reason. DO NOT rent from this location, unless you are totally into the idea of risking your life and those of the general pubic. This location is neglecting to do maintenance on the trucks. it’s dangerous. also, your $ 20 daily rental will cost you twice or three times that in hidden fees.

As a rule, I know what I’m getting myself into when I rent a U-​Haul truck or van, but I do it, probably for the same reason everyone else does: it’s convenient.
When I showed up, there was no one around at all. I stood around in the lobby, almost wondering if something was wrong, like if the clerk was laying behind the counter with a gunshot wound, and maybe I should take a peek.
Finally, someone came in from outside (I don’t know where he had been, but I’m sure that at least 15 minutes had passed). He did, however, process my rental quickly, and I was on my way.
As the day went on, I realized that I wouldn’t be able to return the van on time, but alas, my cell phone had been left in my car at the rental location, and I couldn’t call to let them know. I got back about 35 minutes late, and about 5 minutes after closing. There was still an employee in the parking lot who instructed me to drop the keys in the slot and leave the van parked where it was.
I was expecting a huge surprise on my credit card bill; I was almost certain they would charge me a huge fee for returning it late — but as it turns out, not a penny. Thank you to whoever was responsible for that, because I’m sure that you had the option of charging me fees!

After getting a rental from this place, I was determined to return it with the gas line intact to where it was when I got it. I even went the distance and called them back the next morning to ensure that there would be no other additional charges and that the truck was good to go since we had dropped off the truck during after-​hours The caller said «yes» and rushed me off the phone. A few days later, charges were put on my account, and I had to run around calling them to get an answer as to what they were from.
John, an employee there, stated his boss, Bob, would call me back tomorrow because it’s his «day off». What kinda bullshit customer is that?! No other managers available?! I demanded that Bob called me back, day off or not, to get this charge rectified, as it was a mistake on their part and not mine. Bob ending up waiving some the fees, but stated he had to keep part of the money for the gas that he had to replenish. Since it’s his word against mine, I couldn’t do anything but ask him, «So are you guys on Unilocal?!» And he said, «I don’t know what that is. » And I said, «Well you will know now!»
I would never EVER rent a truck at this location again. They have horrible customer service.
Go to Ben at the Barrington location. He is courteous and customer service oriented. Apparently Bob didn’t attend the UHaul Customer service class that Ben had aced…

I had a hitch installed here and rented a trailer once. Had a great experience. The guys who work here are really friendly and helpful (and slightly over caffeinated… but it’s entertaining, so it’s fine). The guy who helped me is a DJ and he was very conversational about my band. They made me feel welcomed and my business appreciated. Plus, they did a fantastic job on the hitch.
The only problem is that I live in Rogers Park, they’re in Niles and my band practices in Garfield Park, so it isn’t convenient for me to rent from them. Unfortunately, the closest U Haul is in Uptown and that U Haul is terrible.