Firestone Complete Auto Care

Had my 2011 Sienna serviced at Firestone (Niles). I was fortunate to see a $ 100 off of $ 500+ service. Had tires replaced. Got the Firestone Firehawk Wideoval AS. Read great reviews on the tires especially on rain/​snow/​ice (Please review attached photo of performance ratings).
I was quickly greeted. I printed out the $ 100 off coupon and dropped of my car. Within 1 ¾ hours, received call that service was completed. Service was done within 2 hours.
A few minor complaints —
1. One of my tires was missing a tire stem cap — went inside and was given a replacement.
2. All of my rims had grease — wasn’t wiped cleaned. As part of service, cleaning the rims should also be a priority (presentation and quality of work).
Overall, my experience with Firestone (Niles) is positive. And due to the minor misses, I gave a 4-​star. With my service, I get free tire rotations. Kyle (the onsite Service Rep) was easy to work with. I recommend it. But always do your research to get the best deal in tires & service.

When you walk into any auto repair shop it’s usually never good news due to the fact that something is probably wrong with your car. You never really expect to walk out of there with a huge smile on your face after you find out that there was a nail in your tire or your air sensor is corroded. The customer service that these guys offer is absolutely over the top. They take you right away, they go above and beyond just to make sure that there customers leave satisfied.
Paul, one of the mechanics is absolutely wonderful. He takes the time to explain everything step by step for what the problem is. I’m very uneducated when it comes to cars, especially knowing that I’m a 21 year old girl. I’ve been to shops where I feel that the mechanics take advantage of me to buy more products then what I need just because I don’t really know anything about cars. Paul took the time to teach me how to check my tire pressure. His customer service was more then I can ever ask for.
I wish I could give this place more than 5 stars because it truly deserves it !!!

I have had numerous jobs. Tires, oil changes, brake and radiator fluids changed and have been VERY happy. Today (as i type) they are doing tires and front end alignment on my other car and if i don not post it will be 5 stars again. The employees are awesome.

This Firestone is a nice place with nice employees. I have had work done to several vehicles. Always treat you with respect and are courteous. And I like that they can «do it all» to your vehicle. Not just tires. Brakes to a new motor and everything in between. Soild 5 stars. Not sure why they are getting bad reviews here. They are much better then that.

Best tire prices. I compared price with a local Chevy dealer, another tire shop, and Costco. These guys had the lowest «all-​in» cost plus had the tire size in inventory (not the case for Costco). They were great about not up-​selling. The manager reviewed 2 different tires with me and recommended the lower priced tire. He did not pressure me when I declined the hazard insurance on the tires. They gave me a turnaround time and came in on target. I’ve been to this shop twice in the last 6 months. Good experience both times. I’d recommend making an appt.

I went to this location, because my car needed new wires. The salesman said,“You need spark plugs too.” I said,“I don’t have a lot of money and I talked to my uncle and he said, I probably just need wires.” He said,“Okay, great have a seat!”
I sat down and 45 minutes later they gave me my car back, but it was driving the same way. The next day, my uncle stopped by to look at the car and he showed me that the spark plugs desperately needed to be changed. He showed me that the wires were also damaged too. They looked worn and eroded. I had to pay to have my wires and spark plugs replaced elsewhere.
One thing that I learned about Firestone is that if you tell them what you think is wrong and they aren’t going walk you over to your car and educate you one what should be done! They are going to tell you to have a seat and allow your car to sit and hand you the keys back without doing anything. They didn’t fix anything on my car, but they did manage to steal my money. I will never go to a Firestone again!

Shop manager has no clue of what red dots on the tires have to do with the balancing!

i went to this place to have an oil change, and they forgot to put back the cover for the oil so it was spilling all over the place. of course i smelled gas everytime i turned on the engine. so i went to the jeep dealer in skokie and told them about the problem. they popped up the hood, that’s when they saw the spillage and the cover is there somewhere. it cost me 55 bucks from the dealer to clean it up and check if there’s any damage besides paying firestone 27 something for their execrable work.

just took in a flat tire only to be told that it was free because all they had to do was tighten the valve. They took the time, were polite, even though they made no money off me. I’ll be back when it comes time to replace the tires. Thanks, customer service wen a long ways for me.

I have had two experiences with Firestone Auto Care and my 2009 Toyota Camry.
The first time I pulled up and they were only place near by to my location that happened to be open at 7:30pm in the evening on a weeknight when my car kept turning off randomly or failing to start.
A friend of mine gave me a jump and then I drove over there to have them look at it. They turned the car off and turned it back on and there were no problems starting and so they sent me away, and I never had the same issue ever since. The mechanics who came out of the garage to help were really nice and helpful, even though it was probably super close to the end of their shift, they were willing to help. That was the reason that I came back for service when I needed it later.
So last week, I noticed that I needed an oil change and I checked online to see if Firestone had any coupon deals or package deals and noticed a «winterize your car» special that included fluid checks, topping off washer fluid, tire rotation and air pressure checks, and some other things. see below for more info

For the record, I am a mom — 33 y/​o female.
In addition to the «winterize» service, I added an oil change, and the manager quoted me 45min-​60min service time. It was around 4:45pm. He called me back 45 min later to tell me that I needed almost a $ 1,000 in additional service work: new front and back brake pads and service ($ 99 per axle = $ 200), rotors/​calipers ($ 198 per axle!!!+Labor), and cabin air filter ($ 50+Labor) and air filter ($ 20+Labor). He told me to come in and he would show me.
I waited for a ride to bring me back to the shop, and when I got there and inspected the car with him. While I was waiting for the manager to finish up my vehicle, I googled the cost of original Toyota parts and rakes and rotors cost less combined ($ 105 – 122)!
see here:

and the standard filter parts were significantly less!
I decided to opt against getting serviced there because I felt I was being WAY OVERCHARGED. I pointed all these things out to him, and asked if they price matched. No.
So, while I was waiting I ordered the filters online from Advanced Auto Parts ($ 30 for both plus tax). I got my car back, picked up the filters down the block, as I was driving I noticed the tire pressure check light was still on, and so I called to say that I noticed A) they did not write the number of miles til the next oil change, nor did they check the tires.
The manager answered the phone and told me not to worry the light would turn off in a few minutes. I got home and then my partner and I changed the filters out in my backyard, and as we were closing the air filter under the hood, I double checked the oil and fluids. Oil was fine, but fluids were almost drained and not checked or refilled. Aggravating. By then it was like 7:50pm, I called them to complain and let them know and the manager told me to bring it back to them and he would check it himself. I explained to him that it was Not convenient at all for me to bring my car back to have the job done correctly. By then, I am already behind schedule in getting dinner ready, helping the homework routine, and starting bed time routine. I planned on going back the following weekend, but the rest of my week evenings were booked. I ended up changing the washer fluid myself and using the de-​icer that we keep in the garage. And my tire pressure light is still on two weeks later.