Pearle Vision

Excellent staff here. Everyone’s professional and prompt. Definitely recommended in the Newton area.

5 stars across the board.
Dr. Siegel is very friendly, nice and professional. He has a good sense of humor too.
Marcia, Rosie and Paula in the front store are all very patient and friendly as well. From the looks of it they are a very proficient team, waiting and greeting all the foot traffic they get.
Their 5star rating is what brought me in. There was an issue when I ordering my frames that would have deemed them a lower rating but the problem was resolved smoothly. They also have a great selection of frames!

I would like to express my deep gratitude to this Pearle Vision store for the service I got today on 10÷8÷15.
I brought my glasses which have one of frame’s temple (arm) broken. A man employee asked me right away: ‘How can I help you?’. I showed the glasses and asked whether he can repair them. He said that he needs to see what they have to solve the problem and went to their repairing room.
I was waiting for him for about 15 minutes. After that he appeared and gave me the glasses with a new temple instead of broken. I asked him how much I have to pay and he replied: ‘Nothing’. I was so amazed and so grateful for such kind of service! I didn’t get such kind of service never before!

Good service and a wonderful selection of frames.

Rosie was really nice and knowledgable. She answered all my questions without sounding annoyed which I really appreciated. She went through my insurance coverage with me and didn’t press any sales to add to my glasses. I would go back here again in the future

Walked in with a quickish repair needed for a pair of sunglasses. Store was busy, with 4 plus customers and two women working. Rosie dug right in to help me and I was out with the job done in just 15 minutes.
Must note here that For Eyes, right down the street, turned me away though I am a very long term customer of their Boston location. And file under, it’s all about the service.

I bought some nice black framed glasses here a few years back. With my Harvard Pilgrim discount, it was a great deal. But this entry isn’t about that. It’s about how Rosie at Pearle Vision helped me today. I did something dumb earlier in the week — I knocked my glasses off my bed by accident and ended up stepping them, bending the frames/​arms out of place. I could still put them on and they were functional, but they would keep falling off my face if I looked down. Fast forward to today. I came in, mentioned my issue to Rosie, and she fixed them on the spot, free of charge. Really grateful for her help. It made my day!

This is absolutely the best place optical shop around. There’s a huge, wonderful collection of frames that are fairly priced. The sales reps are highly knowledgeable, provide extraordinary customer service, and can steer you in a non-​pushy way toward what frames they believe will work best with your face shape, nose bridge, prescription, etc.etc. Nothing is too much trouble for any of them. If you want to try on a 1000 frames, more power to you (but please don’t — the staff is just too nice). I also was given a very thorough eye exam by Dr. Siegle. I wouldn’t go any place else. Plus, easy parking.

Dr. Siegle was wonderful — I actually enjoyed my appointment when I usually hate going to the doctor. He is very smart and kind and explained everything to me about a condition I have when most other doctors would order an expensive test and push me out he door. The sales reps up front — Debbie and Rosie — we’re really great too. They helped me pick out three fabulous pairs of glasses. I really valued their opinions and their honesty.

Took Mom here to solve an ongoing issue with her new — and expensive — glasses she had purchased here only a month earlier. Went in prepared to argue her case for free replacement and or full refund. The issue this time was that the frame had literally cracked in half on one side of the lenses rendering the glasses useless. Any hair up in anticipation of a difficult time was immediately dispatched when, thankfully, the same woman who had helped my Mom previously was there to come to the rescue. She apologized for the issue, helped Mom select new frames, installed them in minutes, and vowed to drop this particular frame from their inventory! I’m sorry I didn’t get her name, but she couldn’t have been nicer, more helpful or as professional as she was. I’ve always personally found Pearle to be on the more expensive side for frames, but based on this experience, they back it up with first class service and care for the customer.

Was able to get a coveted Saturday appointment same day because of a cancellation. The optometrist explained everything to me in common sense language. They had numerous pairs of glasses suitable for my small face, in most other establishments I am relegated to children’s frames. They assist you in selecting glasses if you wish help or will leave you alone if you just want to look around on your own. Rosie was very helpful and even helped with the final selection from the 5 I had chosen. All designer frames no children’s frames in the group.
Service and attitude all top notch. Great hours around my work too.

Went for an eye exam.
Was able to schedule an appointment the day before and it was easy to schedule appointment around my break from work. The optometrist was very helpful and had found that my current glasses were not right for me. Had no intention of buying glasses there and was not pressured into a sales pitch.

After a lot of online research into the eyeglass monopoly, Luxottica, I shopped for new glasses with great care. I ended up at Pearle Vision in Newton, MA, a store that gets great reviews even when other Pearle stores do not. I’ve rated the experience a five (I’m a Lenscrafters survivor and will NEVER return to one) for many reasons. The staff person, Paula, was terrific. She was patient with my several visits, careful and competent in her work and while she was attentive, she wasn’t ‘selling’. She answered questions thoughtfully and listened to my ranting about the industry. I wanted to try rimless lenses by Marchon and she reviewed the pros and cons. Once I was satisfied that my concerns had all been addressed (after all, my progressive lenses run more that $ 500 a pair these days) I placed my order, telling Paula I wanted the lens shape to be the same as another pair I had gotten elsewhere.
I have my new glasses, and while I’m ‘getting used’ to the new feel (they’re incredibly light, you forget they’re on), I am completely satisfied and will return to this particular Pearle Vision store again. In the sea of poor workmanship and even worse customer service, this store stands apart from its competition. They’re careful, they’re honest, and they even knew who I was and what set of frames I had tried on when I returned after my first visit! Can’t do better than that.

I had glasses for all of two or three days and I was becoming frustrated because they were uncomfortable after wearing them for awhile. Rather than travel a couple dozen miles back to my optometrist’s office to address my needs, I looked for a place close by that might be able to help me out. Pearle Vision jumped out at me as I’d seen the name before, so off I went to Pearle.
Upon setting foot through the door I was serviced almost immediately. Someone helped adjust the pads on the bridge of my glasses so that they fit my face better, not once, but several times until they felt right. Plus they sprayed and wiped the lenses and treated my glasses with care, all of this free of charge. I was very appreciative, and I was told to come back anytime.

I think the first time I came here to get a pair of glasses, I was in middle school and they were still located by the Star Market in Chesnut Hill. They have since moved to Needham St. and now I’m 24, but they’re still great.
The service there is impeccable. Marcia usually helps me and my family, but everyone else there is just as nice. You can always stop by to get your glasses adjusted without feeling resented by the staff. Great styles to choose from as well!!! Will continue getting my glasses from here as long as I’m in the area.

First off, this location moved to Needham St last year (300 Needham St) but the phone is still the same. The new location is larger, has loads of parking, and the staff is still great! They are sooooooo patient while I try on 5+ pairs of glasses, asking «what about these?» with each one. I had used up my health care’s eye benefit for the year (crappy insurance), and was told that they offer a AAA discount… awesome. My new lenses were ready in less than an hour!