Newton Collision

My new car was pretty badly damaged in a hail storm. From my first call, superior customer service, follow up, and information gathering. I decided to book the job. These guys returned the car brand new. it is showroom perfect. Reasonable pricing, very easy to deal with. I hope to not need them again, but will come back if I need work done.

My car was involved in a fender bender and this is a recommended body shop in my area by the insurance company. I haven’t had any experience with any body shop before. But the experience with Newton Collision could be better than what I would imagine.
Dropped off the car at their site, rental car company picked you up, received a phone call from them, dropped off the rental car at their site, and drove my car home. The whole process is so smooth. And the guys there are very nice and friendly. Walk me through the details very patiently. After the repair, they cleaned my car thoroughly, even the cup holder! I didn’t even get a basic exterior cleaning out of my regular maintenance.
My car had some scratches from the incident and they’ve done it nicely. It’s impossible to tell if it’s been repaired. Though I guess it needs to undergo some extreme weather to see if it’s reliable. But insurance company said the repair would have life-​time guarantee. YAY.
Highly recommended.

Great auto body shop. They were over $ 300 cheaper than my previous estimate and completed the work in 1 day. Extremely patient with me when I rescheduled my appointment 3 times due to blizzards. They even touched up some scrapes without charge. While I hope not to need body work again, this would be my go to place. High praise for Tom and his crew!

My car got hit by someone’s car door as they were not paying attention as I was driving by them! UGH!!!
Of course, not the end of the world. Just an annoyance.
Still…it can be a pain to have to deal with the accident reports, making calls to insurance companies, making appointments to get your car fixed and dealing with the rental car agency for alternative transportation.
From the list of «approved» auto body guys that my insurance company gave me, I ended up going with these guys as they were the closest and most convenient to the office.
I’m glad I went with Newton Collision for a number of reasons:
First off, when I went to the shop, I met Tom, who I made the appointment with on the phone. I was immediately put at ease and felt I was in safe hands. He even gave me a quick tour around the shop (i.e. — showing me how the paint system works to match the specialty color of my car as I had a question about it).
Tom and his colleagues were communicative… while I was in the shop with him that first time and all throughout the process either via phone or email, on what additional costs were incurred by things missed in the original audit and what special parts needed to be ordered, and any other details that needed to be discussed. Very important and appreciated.
It was nice to have an «approved» auto body shop through my insurance. Initial and additional payments were handled directly from my insurance to Tom’s shop per my request and took no effort on my part.
Newton Collision is connected with Enterprise Rent a Car down the road. Enterprise picks you up, you get a rental car, and when you’re done with the rental, return it to Newton Collision and Enterprise will pick it up. Awesome! Aside from an initial phone call to Enterprise to set up the appointment and direct payment to the other insurance company, no effort on my part.
When Tom’s work was done, the car looked brand new! They not only reconstructed my car beautifully, but it was detailed and waxed, *and* the sap that had melted on to my hood over the summer, and the nasty scratch made from someone keying my car, which had nothing to do with the accident (damage was on the right, key scratch on the hood), was gone. Awesome!!!
Auto body is an art. These guys are proof of that. And great customer service on top of that?
I would recommend them in a heartbeat!

These guys are great. I was hit 3 times in the past year and a half with a brand new car! Each time I came here, as I’d come here once several years ago and remembered good service. As other reviewers have noted, they are professional, trust-​worthy, honest, attentive, customer-​service driven and provide high quality service and work. This last time they really went above and beyond in pushing my insurance company to make a payment quicker than they wanted to, as I was in the middle of a move and needed my car back ASAP. I’d recommend these guys without reservation.

Had a great experience with these guys. My car got hit and Newton Collision was one of the closest auto body shops that my insurance company recommended that I use.
I was a little reluctant to use them because there wasn’t much info online about them but I just went with it because I didn’t have time to mess around with it.
They went above and beyond every step of the way. They picked me up at my house after my car had been towed the morning of the accident, they set up everything with the rental car company for me and had Enterprise waiting at the shop for me when i got there. They called me multiple times over the two weeks they had my car to give me updates about the progress and work they were doing and most importantly, my car looked brand new when I got it back from them.
I would definitely recommend using these guys if you need an auto body shop in the Newton, MA area.

All the people that I met at Newton Collision were courteous and polite. They did NOT have the condescending tone I found at other auto body places in Newton. They were quick to provide an estimate, get the parts, and schedule the service. The repair took less time than they estimated which was very helpful to me. The cost was fair. They are located in a convenient location.

Great service. Quick turnaround.