Perfection Auto Body

Unfortunately had a accident at work. I remembered hearing about this place from a friend. When the insurance company doesn’t recommend places it can be a bit overwhelming!
Anyway, They were so nice, have a great contract with Enterprise and did a really nice job in fixing my car. I would go back (but hopefully never have to!) :-)

I took my 2005 Nissan Altima here to get the rusted floor pan fixed. I got a rather firm but a competitive quote for the repair. The job was done in just one day as promised and I was even given a spare car from the shop for that one day, which was very helpful and saved me some bucks on a cab. Both Mike and Dan are very friendly, professional and genuine. Now my floor pan looks good and I hope it does not get rusted again anytime in the near future considering the fact that a rust proof/​rubberized coating is applied over the new sheet metal.
I am removing a star only because the car was not cleaned/​dusted when it was given back to me. Trust me, when your car goes to a body shop the dust that the car will have makes it look like it has come out of a dessert storm. The funny part is that they have their own car wash just a building away.
Overall, I am a very satisfied customer. Will definitely consider «Perfection» as my first preference for any of my future car needs.

My first choice of an auto body shop couldn’t get my car in for another 3 weeks, so I decided to go with Perfection. They were close by and had pretty good reviews. The damage to my car was a dented rear door and panel along with some significant scratching after side swiping a pole. I took my car in and they quoted me a fair price and promised to buff out the other minor scratches on my car while they were at it. I took my car in on a Thursday and it was finished a couple days early so I was able to pick it up the following Tuesday.
When I picked it up I was in a hurry to get to work so I only glanced at my car (looked good from what I saw in the shade), wrote the check and rushed off. When I got to work and parked in the sunlight, I noticed there was still significant scratching under my door. Nothing under the door had been painted or buffed out at all. It was very noticeable in the light so I don’t know if they missed it because they were in a rush to get the car done quickly or if they honestly just figured I wouldn’t notice (being a young female and obviously not auto savvy). I called back and Mike agreed to get my car in the same day to fix up the scratches free of charge. He did as he said and managed to get 90% of the scratches out in a matter of minutes but it was still a huge hassle to have to run back there after work.
Oh, and on a side note there was a strong stench of paint and other chemicals in my car. This is understandable since it’s an auto body shop that obviously paints… but letting the thing air out a bit wouldn’t have killed anyone and only would have taken a few minutes.
Overall, they were very friendly, quick and professional but the work was average at best and slightly sloppy. They also never buffed out my other scratches that they initially promised. I know that part isn’t a huge deal since that’s not what I was paying for, but don’t promise something if you aren’t going to do it. In the end, they were never rude to me, Mike was a good guy to deal with and they eventually fixed the car 100%… so 3 stars for being nice and eventually getting the job done.

I had my Toyota Celica maintained and fixed at this place for about a year.
Mark is a very good guy who will not try to upsell you anything at all, unlike many other places. He will in fact look for a good price on parts online so you get to pay less. The labor costs are very reasonable — yet he or his crew get the job done very quickly and efficiently.
He is very flexible with scheduling, and quick to get whatever had to be done within a couple hours (granted, I didn’t have to get any major work done on the car). As a tech-​savvy guy myself I would sometimes hang around in the garage and see what the mechanics are doing (Mark often worked on my car himself). But if you’re not into seeing mechanics work there’s a comfy waiting room upstairs with free coffee.
There was just one time when Mark misdiagnosed a problem with one of the brakes and replaced a part (brake caliper) that was on it’s way but was not the cause of the particular problem I had — but he fixed the real problem (hand brake pin) correctly it the next day for free.
There’s literally nothing I can complain about… I can note, however, that the lobby area and overall façade may look a bit shabby, esp. compared to pretty much any brand dealership — but don’t let that make you think that the place is unprofessional! These guys have everything they need to get the work done, Mark said they recently got new car lifts for example. And the cheap wallpaper in the lobby and absence of A/​C in the restroom helps keep YOUR bills low.

This was by far the best experience I’ve ever had at an auto body shop. Someone hit my bumper and fled the scene, leaving me with a chunk of the bumper dangling. My car is 10 years old, so the thought of pouring any money into it was especially aggravating. I called mechanics in the Brighton/​Watertown area, where the quotes to replace the bumper were upwards of $ 700. A coworker recommended Penta. Mike reassured me they could replace the whole thing for half that price. When I brought the car by, they taped it up, ordered the parts immediately and were refreshingly flexible when it came to scheduling the actual service. I returned a few days later and they already had the new bumper painted and ready to go. As promised, the installation took exactly one hour and the end result was flawless. I waited upstairs while they worked (free coffee and TV) and chatted with another customer who had been going to Penta for years. He couldn’t stop raving about how fair and trustworthy they are. The cherry on top was the voucher for a free car wash at the end; now the rest of my car looks as nice as the shiny new bumper! All in all, for an irritating situation I didn’t want to be in, Mike and his team made the process as painless as possible. They were friendly, efficient, fair and at no point did I feel pressured or swindled. I will definitely be recommending them to others.

I stopped by to have the auto body repair guy, Dan give me an estimate. He was fair. I will be returning back to them when my car needs fixing. Thank u! Dan.

Excellent service! Went in the morning without notice for an overheating car, they called me an hour later with a very reasonable quote and had it fixed by the end of the work day. Will definitely go back!

These guys did the shoddiest work ever, they are cheap though. Don’t bring a car here if you care about reselling it.

When my car broke down right down the street from them (20 miles from home) at 3:00 in the afternoon, they worked very hard to get my car fixed that day (despite being busy). Not only were they able to order the part and fix it before the end of the day, they did it at a reasonable price (even under their original estimate).
The people working there are very friendly, down to earth, and honest. That was the best experience I’ve ever had with a mechanic.

I had a great experience here. Mike and his team ensured that my car looked great the work was done on time. I feel the price was fair and competitive, in fact I saved some money. Mike made it work with my timetable. Thanks Perfection!

These guys did a sloppy painting job, left my car reeking of cigarettes, did a sloppy cover up for bumping my rear fender into something and I’m not sure the right color was even used!

I just returned from Perfection Auto Body, and they provided me with an exceptional level of service. My Car looks fantastic after their quick and amazing repairs. While the staff was working on my car, I was waiting in their very large/​clean/​WiFi equipped waiting room, and it was a very pleasant experience. I was working with Joe with regard to invoices/​fees and specific questions, and his level of professionalism, courtesy, and customer service acumen were exceptional. Would I recommend this business to anyone else? In a heart-​beat. Perfection Auto Body is indeed perfect.

This review is for towing as well as the auto body part.
I was in a bad spot when my RV was towed to the Boston tow lot. Kirk, the Perfection towing manager, came and was extremely nice and helpful. Not only was the RV towed, but it was also dead. He offered to tow the RV back to the auto body shop to be looked at, after it couldn’t be towed into my driveway.
In another shop’s hands, this could have been a recipe for an enormous bill, but not in this case. Michael, the owner, was awesome too. They took a look at it the next day, figured out there was faulty wiring to the starter, and got the RV up and running. The final bill was a very small one just for labor. A+ all around. I am very grateful for all of their help!

I’ve been here a couple times to take care of recurring rust. You can’t beat their prices and they do pretty good work — you can’t tell work was done to the car unless you’re really looking for it. They also run your car through the car wash and sometimes even do a light detailing inside your car when they’re done. Overall, great value.

This review is for the car wash only!
I tend to not keep my car the cleanest. So every few weeks I bring my car to the car wash at Perfection. I pay $ 20 and they wash my car, dust/​wipe down everything inside, vacuum and even hang a little air fresher in it. All that for $ 20 I think is awesome. The reason I’m only giving 4 starts is due to my last visit. This time I decided to pay $ 45 and get my rugs/​chairs shampooed along with all the stuff I listed above. When I went to pick up my car they didn’t shampoo my rugs/​chairs. I had to go somewhere so I didn’t have time to wait for them to do it. Later that evening I called back and spoke to Steve and he said to bring my car back at my convenience and they would do the shampooing. I brought it back and pointed out what was bothering me, stain on the driver chair, salt stains on the drivers side rug and a stain in the back seat. Well the front was taken care of but the stain in the back was still there. I didn’t feel like dealing with it anymore so I just let it be. Overall, they did a good job just wish I didn’t have go back to have what should have been done completed.

They recently fixed a flat for me.
Cost $ 10.00.
20 minutes time in & out. (call ahead & give them notice)
Level of satisfaction — 150%.
Been going here for 20 years !
Have sent them dozens of clients, friends, family.

I only needed my car inspected and the oil changed, but Mike (the owner) treated me like I was getting major body work done. They worked fast, were flexible with when I could come get my car and the price was great! They also threw in a car wash and did a quick interior detail for free. I will definitely be back for any other car work I need done.

Got hit in the morning on Saturday, needed to drive the car to NJ on Monday. The bumper was hanging off and really punched in, hood looked like it was off center.
Well, fortunately a customer at the Toyota dealer pointed me in Penta’s direction. I arrived there not really knowing what to expect, hoping at least he could tape the bumper back together or something. Well, he did better than that! He fixed the off-​centeredness of the hood, popped the bumper back out, and reconnected it with the rest of the vehicle. In that situation, I more or less had to accept whatever the best he could do in that limited time I had (and hope that it was enough) and I was more than satisfied. Went from «do you need a tow?» to highway driveable while I waited: fantastic!

I brought my car here to get an estimate in some minor bodywork. Brian cam out to look at it and said $ 400. Great I thought! Then he asked me if I was going through insurance, naively I said yes. Oh, he said, that was my cash price, we will have to see how much insurance will pay, knowing full well that an insurance estimate would be MUCH higher. And it was, $ 900 higher actually. So if you can do the work for $ 400 why charge the insurance company $ 1300 ?? Sounds like insurance FRAUD to me! Needless to say, I left and didn’t go back,

After moving to MA from NH, I was nervous about finding a new mechanic. Someone I could trust — someone who wouldn’t take advantage of the fact that I’m a young woman and charge me an arm and a leg (I DO know SOME car jargon!) — someone who would look at me and think «if this were MY daughter, this is how I would fix her car.» Last summer I had to fix the AC unit and they fixed up my car in ONE day! The bill was less than I had anticipated, the service was great, and the staff is patient.
Only «Con» I can think of is the parking arrangement. It’s a tricky lot (kind of like a rubix cube — move one square, then another, then another to get where you need to go).
Great service — I’ve found my new local shop!