LabCorp

I always use labcorps and have bee to multiple locations, all of which had until now been very good. I was in MA visiting family so used this labcorps for the first (and last) time. Usually at other locations, when you sign in, if you are just dropping off a sample, you indicate that upon sign in and they deal with you quickly. At this location they don’t do that so you are expected to wait. I was just dropping off a sample, something I have done often in other locations, and which usually takes all of 10 minutes. It took me more than 45 minutes. The staff (except the young man, who was trying to be helpful) was rude and unhelpful and after dealing with their rudeness and waiting nearly an hour to just literally hand a sample over, they never did run the test. My doctor never got the results and my calls to labcorps have been unhelpful. While I will continue to go to other labcorps locations I will never come back to this one. It was hard for me to get the sample I needed and then for them simply not to run it is unconscionable.

Apparently the people that have reviewed this site before have no idea what’s going on when it comes to the medical field or a lab.
They ALWAYS have you wash your hands right after… you just have to GIVE the specimen to the employee first. IT’S A LAW.
EVERYWHERE GETS A LUNCH… IF YOU WORK OVER 8 HOURS THAT’S A LAW TOO… Where the heck have you been?

The facilities are OK — clean but it gets a bit crowded in the waiting area. Upon entering you write your name on the list and they call you by name to check your ID and ask for the phone number. Then you have to wait for your turn to give a sample (if you’re there for the drug screen). The waiting time is the reason for 3 star rating. It took me over an hour.

We found LabCorp online. Since our initial interaction was with LabCorp and payment was taken over the phone based on the instructions which were emailed to us from
, we called LabCorp back, when we didn’t see any results come through as promised.
We were on hold for 30 minutes plus, bounced around several times before Lynn Pattishell answered and said she was a manager in charge. She was rude and in her efforts to get me off the phone Lyn was telling us, that we dealt with some other company and she didn’t know anything about it. After we went through the exercise of sending her the original email with their instructions, she did not become any more helpful. She said several times, that she wasn’t sure how we came in contact with the other company and even gave me an invalid number for them.
After researching on our own we found our results, which took additional hour out of our work day. Their disorganization and negligent attitude makes me question the quality of their results — which will remane a mystery.
To the managment — I suggest you fix your process and establish communication with your vendors/​partners and hopefully remove Lynn Pattishell (or others like her) from client interfacing roles, if you want to stay in business.

I arrived here after my stupid GPS took me to Deadham instead of Newton. After arriving I peed in a cup. I would have liked to pee in a toilet like normal but instead I had a cup. Not a big cup all all either. It was about the size of a whiskey glass but you most certainly don’t want to mistake the contents for whiskey. When my pee got close to the top I got scared and twitched a little. I got a some pee on my hand. I wasn’t allowed to wash my hands or flush. That sucked because I had to sign these documents with pee on my hand. I have terrible aim with my pee. I think I will need to practice before taking any drug tests in the future.
I don’t do drugs so I am not worried about the results. I can’t believe nobody has invented an easier way to do drug tests other than holding a cup with your hand where people are likely to end up in my situation. I am picturing a plastic bag with a giant rubberband that goes around your waist for pee samples. Hands free urine sampling! This is the future of america people!

This place was awful and totally unprofessional. They close for lunch? Are you kidding? I asked if I could wait there for the hour and a half that it was going to take for them to start giving drug tests again, and they said that they would be closing the office and that I couldn’t wait there. I decided to go to the North Andover location instead. And there was no parking available at this place either — it took me about 30 minutes to park because there were so many people in the other offices. Also, the location is totally unmarked, I had to walk through the entire building to find this place on the second floor. Overall, awful place, avoid at all costs.

The HR group ordered up a typical drug screening so here I am. I was given the hours of the office but didn’t know about the specific hours and rules for the screening.
I missed the testing time by 30 mins. I had hoped to have this done during my lunch hour but it was also during their lunch hour so I waited until they reopened at 1.
They were quick to get me checked in since they knew I had been waiting. Added my name to the check in list, gave them my registration number and photo id and click click click my label was printed.
Fill the cup, do not flush, do not wash your hands, put the sample here and do not pass go or you will be escorted out to wait and try again.
For anyone who has had to P in a cup you probably know it takes a bit of time for a refill so I didn’t want to screw it up.
Label on, inital here, seal the bag and now we wait…24 hour
There is 1 hour free parking right in front of the building and 2 hour free parking spaces on the side street.
Room 208 on the 2^nd floor.
The staff was friendly, helpful and fast. They had a full waiting room when I left and had 3 people in and out right behind me.
Another person waiting had been to another one of their locations and had paperwork problems for months in comparison to this location so that was also helpful to know.