Quest Diagnostics

Given the awful reviews of this place, I was hesitant to make an appointment and showed up very early because I had back to back obligations. I showed up and the phlebotomist was very professional, took me immediately, and was absolutely one of the best for the ridiculous amount of blood I was getting draw. I’d definitely go again.

My wife went here with me last week to have some blood drawn. We had an appointment for 2:30 and arrived ahead of the appointment. Despite having an appointment the phlebotomist took people ahead of us who had no appt. This was a problem as we were supposed to go to the doctor’s office later that pm. When the phlebotomist did see us she complained about having had no lunch break. When my wife tried to sympathisize with her she was very facetious and snide mking fun of my wife for being sympathetic on the one hand while asking to be seen on the other. Of course, the phlebotomist could have asked those who walked in without an appt to wait so she could have a sandwich but instead she took her wrath out on us. A bitter, unhappy woman. But she was very good at the actual procedure of taking the blood.

This was my third time at this facility and most definitely the last. I should tell my doctors to please never send their patients to this location.
Second time I was there waiting for service, I have noticed that they locked the door 15 minutes before closing time. I heard people coming up to the door to find it locked and leaving. So next time when I had to go back with my sick daughter for some lab work, I remembered them closing the doors early, so i went on the website to check they closing time, they were closing at 4:30pm. We can never come in the morning, so as soon as my daughter woke up from her nap (3:35pm), I grabbed her and rushed over to Quest location (about 10 min from my house). While parking my car at 3:55pm I asked my oldest daughter to run in and get in line. When i got the baby out of her car seat and went into the building, I found my oldest coming out, she said that the doors are already closed!!! On the door there was a hand written note straiting that they close at 4 pm. But I was misled by the website and came on time for 4:30 closing! At that time there was a lady coming out and we walked in. Never have i had to deal with someone so ignorant and insensitive in a medical profession. We were exactly one minute late, I apologized and asked if they can please test my sick daughter. Explained the misleading website closing info (the nurse was aware of it, and said that she needs to tell «them» to change it). I pleaded, and she rudely refused. No heart, no compassion, no understanding especially toward an ill baby!
In the past I closed my eyes on the fact that the rest room at the facility is not clean and is used as a public restroom for the whole building (my doctor in the building sent me to Quest to use the bathroom). Public restroom in the lab room 4″ away from a lab station where they draw blood!
I did not care waiting for up to 30 minutes to get my test done, I did not even care waiting for additional 20 minutes while nurse called my doctor directly! to find out how to do a lupus test he ordered (she did not know how to enter it into the system and could not find it). but this time was a true shock! I can understand anything, but terrible treatment at a medical facility. And with Mt Auburn Hospital literally right around the corner, why would I even want to go into this terrible destructive and unsanitary environment.
I ended up going to Newton Wellesley (just happened to be driving by) and we had to wait for an hour, but people were so professional, nice and friendly especially toward children — that we actually had a good time there.
As far as Quest goes — clearly they must train people not just draw blood, but to actually treat their jobs as a business — to treat clients with respect and strive to provide great service. As one hopeless location can completely destroy an image of a whole corporation, as in our case.