Enterprise Rent-A-Car

I’ve never been wowed by a rental car company until today. Enterprise picked me up at the autobody shop within five minutes of me arriving there. The driver was friendly and professional. When I got to the branch, everyone introduced themselves and said hello. They were super fast, efficient, friendly and professional. Branch manager Kevin Walsh was great. I was in and out of there in five minutes. Very impressive service all around. Thank you!

Wow. Renting a car from this location was fantastic. Service was fast and friendly. The agent called a few days into my rental to make sure that i was happy with the car which was very helpful. I ran into a problem when turning my car into another location which was aggravating but the manager in newton resolved the problem problem which was a big relief. I am definitely doing all my car rentals at this location from now on.

I have been renting cars from enterprise for the past 15 years Sometimes for months at a time. I have had nothing but the most professional, knowledgeable representatives whom have gone way beyond the call of duty too deliever promptness upon delivery with an impressive quality of service that is consistent each time I lhave leased. I call to lease again today for availability and not only received consistent professional outstanding service the consistency was there. Because of the outstanding team members customer service. I had recommended enterprise too all my family members and associates as well and received the same positive feedback. Keep up the outstanding team work 1229 Washington St, Enterprise that you provide to the community we really appreciate having the great product of service available in times of urgent need.

Had to get a rental this week while my car is in the shop. My insurance company works with this enterprise location, and an agent meets you with your car ready to go. The woman I met with was nice, but not the most efficient. She as also about ten minutes late. She did waive the «full tank on return» policy, but that didn’t necessarily help me explain to my boss why I was late for work.
The car had been in the lot overnight, so it was completely covered in frost. Hopefully there isn’t additional damage to the car, other than what was visible, hiding under the layer of ice! The interior REEKS of cigarette smoke, the rear-​view window and both windshields are filthy, and both seats are stained and one had a small tear in the fabric.
Would definitely not use this company in the future and would never recommend to a friend. very disappointed!

All services committed to were delivered, on time, and with a smile. Either Enterprise is getting better, or this particular branch understands what the best in customer service is all about. It really doesn’t take anything extraordinary to delight rental car customers. Do what you say and say what you do… the smile was a bit extra and well appreciated

Hit or miss customer service. On the negative side: 1. the young schmuck tried to rent me a mini, even after I stated that I needed to seat 5 people. 2. When I foolishly reserved a pick up from 3 blocks away on a hot day as I had to get to a doctors appointment, the ride was very late, requiring multiple calls to the office, which didn’t know where the driver was. 3. When said schmuck did finally show up, he shows why he was late by simultaneously trying to make small talk with me, texting a friend (he’s looking down most of the time at his phone, which I can read from the back seat) and driving. Yes, all at the same time, complete with awkward distracted pauses as he isn’t really listening to my responses to his questions. I sent in a complaint but never got a response. On the plus side, they had cars, at average prices and upon returning the rental, they volunteered to drive me and my 7 year old daughter to the repair shop to get my car. Your mileage may vary.

Prompt, efficient service. Required pickup was right on time. Received free car upgrade because ordered car was not available. Return was quick and painless, and I was transported to desired address promptly.

Had such a positive experience at this location. Mary picked me up at nearby hotel, explained everything, was very friendly and gave me great ideas for returning car to other Enterprise locations near Logan to avoid drop charge. She even gave me her work email address if I had any questions! That’s great service. I had originally made the reservation with Needham location — they were great on the phone and only transferred my reservation to Newton when our hotel plans changed. I strongly suggest calling these offices directly rather than trying to navigate website. Thanks to both offices.

The WORSE place for a rental car .
Very rude and non caring…
Would not bend or go out of their way for us at all. Had to find another rental place and they would not even take us down the block to it…
My husbands car company stopped using them for the same reason…

These guys are nice. I’ve used this one and the Needham MA location. The «rules» seem to differ between locations… and I’ve been offered different ‘services’ at different location, like prepaying for the fuel in the tank, as an example. Not a big deal, but just don’t expect standards between rental locations, despite having the same brand name.
Service is usually good. I have to say, I’m in and out, with minimal waiting. They offer the usual shuttle service to wherever you’re going. That’s always nice.
PROS:
1. Enterprise has a $ 9.99 special rate, per day, for weekends. The mileage is limited, but it’s a good deal!
2. This location: Generally in and out quick. The process is easy. People there are nice.
CONS:
1. Specifically, at this location, I was given a Ford Focus. After driving it for 10 minutes, I thought the transmission was on its last legs. The car would sputter, the pickup was next to nothing (I’ve driven 4 cylinder cars before, btw), and overall, it felt like the car was struggling to stay moving.
I considered calling them, but since it was the weekend, I figured I might not get anyone. Upon returning the car on the last day of the rental, I told this to the manager there (the same guy who had given me the rental), and he said it was something that was inherent in ALL Ford Focus models, and people often think there’s a problem, but it’s just a crappy car. I wish he had told me when I rented it.
2. In general… what I don’t understand about Enterprise… we walk around the car EVERYTIME we rent one, and look for damage. While I’m not suggesting we stop doing this, why in this day and age, don’t we have a pre-​printed paper of any existing damage. Clearly, they review the car when it comes back right, so they can charge you for damages? If I’m renting a car that has a dent already that someone put in it weeks ago, why am I forced to play hide and seek with that damage. Enterprise obviously knows if a car has a dent, because they CHARGE the person for it. So they have some idea of existing damage, and they should be forthcoming with that information, instead of making me feel like I have to find something myself, or else they’ll just charge me for someone else’s dents too.

If I could give this place less than 1 star I would. Both the Newton and Needham location are horrible.
I was moving permanently to the Boston area. Obviously, I would be needing a long-​term rental. I started off at the Needham location. They first put me into a run-​down Chevy Impala. The alignment was way off and upon getting in the car, I saw the tire pressure light on. I mentioned it on the representative and he just blew it off like it was no big deal. The following day, the tire started losing air and I rushed back to the Newton location. After that, I was put into a Ford Tauras which was great.
After having the Tauras for a week, I noticed a day before the expiration date that the registration was about to expire. Enterprise gave me a rental car that was once again not regulated properly.
Then I take that Tauras back to the Newton location where they gave me a Buick. About 10 miles into my drive, the car kept on popping up a low/​old oil light on the dash. After calling Dustin Cheng at the Needham location, he once again blew it off like it was no big deal.
Because of this urgent matter, I take the car back to the Newton location where the representative was giving me crap for going through 4 rentals! I have no fun in changing out cars like crazy, it is very inconvenient and a total time wastage for me. After about an hour of bs on the computer system, they put me in a Chrysler 300.
In summary, both Needam and Newton don’t service their vehicles, don’t properly insure or register their vehicles, service is terrible, and cause nothing but inconvenience for their customers. Needless to say, I am taking myself along with my corporate account serving 1,400 employees to another company.
Goodbye Enterprise!

Big fan of this place! I needed a rental car while my Jeep was in the body shop, Enterprise met me at the Jeep dealership down the street with the car and when my rental was over, I just left it at the Jeep dealership and they came to pick it up.
On top of that, I left my garage clicker in the rental car, and Kevin (The Branch Manager) tracked it down for me with the person who had the car and got it for me. Talk about customer service! Thank you Kevin!

Love this place! I needed a rental fast after my daily car was involved in an accident, and these guys went above and beyond for me. Upon making a reservation, I knew that Enterprise had a handful of Fiat 500s in their fleet, and I had been dying to drive one. I called a few times to see if they had any, but they did not and they said they would do their best to locate one.
And my goodness, they did! Just in the nick of time, I got the call in the morning that a beautiful little red Fiat 500 Pop was ready for me. I was picked up, did the paperwork, and was off to work before I knew it.
The whole rental process was almost painless (I didn’t want to return the car, I loved it so much!), and Kevin and Darren did their best to take care of me. If I need another rental in the future, I will definitely be giving these guys a call! (^_​^)

We needed a car in a pinch, and Enterprise was able to accommodate us even though we were a walk in. The last car they had available was a SUV, and the fuses to the 12-​volt plugs were blown (a quick fix thanks to a resourceful boyfriend), but we had no other problems otherwise and were able to return the car on Sunday, even though the storefront was closed.

Perhaps my experience was an anomaly based on all of the prior positive reviews, but I will never use Enterprise again.
I rented a cargo van from then in mid-​July for a one-​day rental, picking up on August 31 and returning September 1. In late August I was informed out of the blue that they were not allowing one day rentals that weekend and that my reservation had been changed to three days (at triple the price).
When asked to see this policy in writing, I was informed that it was not available but this was their corporate policy. When I asked why I was able to book this reservation online if it was not available, I was told it was a «glitch in the system.»
A friend of mine used the Enterprise location in Brighton and had no issue booking and using a one-​day rental for the same dates, so clearly it was this one location looking to scam its customers and get extra money during the busy September 1^st move weekend rather than having a van sit there unused while they are closed.
They were able to «get me a deal» which involved only having to rent and pay for it for two days, but this still cost me twice as much as my original reservation (which had been confirmed via e-​mail, by the way).
This location’s tactics were deceitful and quite possibly illegal. I was forced to keep my reservation with them as there were no other options for a moving van or cargo van anywhere near the city, but I learned my lesson and will never come here again. I have also contacted the better business bureau and informed them of this Enterprise location’s tactics.

Can’t say enough about these guys! Our own car broke down on a Saturday AFTER this office was closed, and they STILL found us a rental so we could continue our trip. Above and beyond!

This was the second time I’ve worked with the folks at Enterprise in West Newton over the past year and each time has been delightful. Not only did they get me a car with less than 24 hrs heads up, they also picked me up and dropped me off at the body shop. Everyone in there was extremely nice and down right chipper.
As an extra bonus this time around, Eddy offered to follow up with the insurance company to expedite my claim. I had no idea what to do or who to call and he literally gave me a step by step email and offered to walk me through it over the phone if I was still lost. Wow — I’m extremely grateful and would recommend this place to anyone in need of a smile and a rental car.
Overall, great experience. I hope I don’t have to go back again anytime soon, but it wouldn’t be the worst thing if I did.

No wait, hassle-​free and the nicest rental car agent I’ve ever met. Ask for Damien!

It’s never fun leaving your car (or in my case, the life-​line with which you have been sharing a torrid love affair for nearly 4 years) at the shop for a third time in 6 months, but the helpful guys at Enterprise helped to make the process as painless as humanly possible. After being picked up from the dealership, I had the opportunity to select the car that best suited me from the lot (rather than just being stuck in the smallest, cheapest thing since they were only getting $ 20 a day from the dealership). Eddy, the rental agent, was friendly, chatty, and extremely funny, and I was in and out of the office in less than 15 minutes with a smile on my face. The drop off process was equally easy, and they got me back to the dealership and my precious car in minutes.