Paul B Palmer, DDS

I found Newport Beach Dental Center (i.e. Paul Palmer DDS) through my insurance provider. Originally, I went with a dental center close to my home in Newport Coast. However, after my initial visit, the convenient location was not the only benefit of this dental center. In addition, to a clean and sophisticated looking office center, the staff was friendly and courteous. They answered all my questions in an honest fashion and didn’t just tell me what I wanted to hear. For example, I originally wanted in-​office whitening, but the dentist encouraged me to do take home trays – even though the take home trays cost ME less money. She explained the benefits of the take-​home trays and didn’t push the more expensive product on me. At first, I thought the prices were a bit expensive; however, with my insurance and the high quality of service, I happily paid the reasonable price – especially when my teeth felt so bright and clean afterwards. The dentist and her staff did an amazing job cleaning my teeth, taking x-​rays and setting up subsequent appointments. Again, the team of dentists and staff at this location were friendly, professional and very responsive to all my questions. I was very happy with my experience !

Full Disclosure — this is for an appointment over a year ago. I decided to write about it now because frankly it still bothers me and I haven’t been to the dentist since. I came here when I had a Dental HMO. I made an appointment for Dr. Palmer and got some other dentist instead (if I find his name, I’ll post an update). I did not appreciate this because I had researched out my dentist prior to making an HMO selection. Anyhow, I decided to stay and try it out anyway because I drove all the way to Newport. Waiting room is nice, front staff is OK, not the friendliest but hey that’s not why I go to the dentist.
Now I got in for a regular cleaning and they tried to upsell me after all the xrays and what not. They said I needed a full deep cleaning. I said no (since my previous dentist of several years warned me to be careful of deep cleaning unless absolutely necessary). Also, this dentist (I wish I had his name for you but it is not Dr. Palmer), went into a lengthy discussion as to how brushing my teeth with toothpaste was a scam put on by the toothpaste companies. Okaayyy, if you’re going to do that type of thing at the very least present the patient with the journals and studies to back that up.
After that they went for the hard sell but I firmly but politely asked for them to just give me my annual insurance covered cleaning no extras. They were both (dentist and assistant) extremely rude after that. They gave me quite a hard time
That «cleaning» lasted all of maybe 5 – 10 minutes and I know they are supposed to last 30 – 40 minutes and be more thorough than that. But, I was grateful it was shorter because he was extremely rough and my gums bled a lot and my teeth actually hurt for three days afterwards, this has never happened before. I have been getting regular cleanings my whole 30 or so years so I know it’s not supposed to hurt that much, its also not supposed to be super fast.
I would avoid this practice at all costs, and Dr. Palmer if you’re reading you should really pay attention to who you hire as an associate dentist. He was horrible and I would never let him touch my teeth again.

After avoiding the dentist for as long as I could (more than 5 years), I finally came to see Dr. Eftekhari at the recommendation of my co-​worker. Dr. Eftekhari was so nice and so professional! I wish I had met her sooner so I would’ve taken better care of my teeth. She patiently explained to me what she thought was best for me. Another reason why I am giving Dr. Eftekhari 5 stars is because I had this ugly grayish looking crown on my front tooth fixed. She changed it to a newer type of crown and it now looks so much more natural. I can finally smile with soooo much more confidence.

HANDS DOWN THE BEST DR’S OFFICE I HAVE EVER VISITED! Front desk is a very patient to answer all my questions/​concerns over insurance and everything. Every visit is done thoroughly and professionally. Doctor spent so much time on my x-​rays explaining every tooth one by one. For the first time I left a dental office with all my questions answered and understood what treatment is needed. And the dental work I had done was great and painless. I felt very comfortable in the office and relaxed at all my dental visits. Dr just has a way to put you at ease. These are only small examples of how thorough the office people are. I HIGHLY RECOMMEND THIS PLACE whoever is looking for the best dentist in town!

In the interest of full disclosure I am updating my review to include the fact that the management of this office explained that the clerical staff was new and mishandled the situation. They have given me a «full» refund of the $ 161.00 and also sent a $ 100 Visa gift card. They profusely apologized and were extremely professional in handling my complaint.
They certainly went above and beyond to rectify my complaint so I have to assume that my experience was not the norm for them. They deserve a second change.

I have been going to this location since it was Star White Dental. I’ve really dreaded going to the dentist my entire life. While I’m still not stoked to go to the dentist, the doctors and staff at Newport Dental Center have eased the pain. Everyone here is very nice and professional. I’ve mainly been seen by Dr Eftekhari. She has an excellent bedside manner and has always explained what she is doing as well as explaining my options if work is needed. I had a root canal done by Dr Crockett and it was painless. I have never felt like I was told that I needed work that wasn’t required. The fee has always been discussed up front with no pressure. I would recommend Newport Dental Center to my friends and family.

Nickel & dime!!! If you have an HMO hold on to your wallet because they will think of any reason to get more, total up-​sell job, absolutely ridiculous. Apparently my insurance for my kids covers nothing because everything and I mean everything was an upcharge attempt. I called my former out of town dentist with what was going on before going ahead with what this dentist office was suggesting they told me to run, literally!
The dentist didnt even have enough common courtesy to speak with my wife, the parent about the treatment they wanted to do to my child, ie ORAL SURGERY, complete bull! All they wanted to know was how I wanted to pay, no consult, no nothing!
Absolutely ridiculous and rude, never taking my kids there again! Hope you dont either.
The dentist called hours after a complaint and apologized apparently they were too busy to explain small things like surgery to my child!!!

Terrible service. Front desk guy try’s to make it glamorous… Barely polished my teeth for two minutes under the «insurance covered «cleaning. Tried to up sell me and after I said no. They were basically over it and wanted me to get out.

My new dental plan had a limited selection of dentists, all HMO’s. After researching each, I selected this dental office. Trying to get an appointment was an interesting experience. I called and called, left messages, and sent a electronic message on their website, but no one ever got back to me. This was over the course of 7 — 10 days. I was ready to try a different dental office when, finally one day when I called, someone actually picked up the phone! Once I connected, I was able to get an appointment easily for an exam and a cleaning.
I was assigned to Dr. Ektahari for my exam. By the time she was finished I had a list of over $ 2000 in recommended procedures! I previously had gone to the same dentist for over 20 years and occasionally the doctor would point out something that he was watching. When I saw him most recently about 3 months earlier, he took x-​rays and said everything looked fine. However, Dr., Eftekhari reported that I had a cavity near a crown and the crown needed to be replaced. Keep in mind I have seen a dentist 2 — 3 times a year for years.
The cleaning was also an interesting experience. Once again, there was an effort at an up sell. The hygienist suggested she use a deep cleaning/​irrigation process with a special rinse to take care of bacteria. Of course this too had an extra charge. The actual cleaning was one of the more uncomfortable ones I have ever had. There were no rinsing until the very end and the cleaning was rough. For about 3 weeks following the cleaning, my teeth ached. In the past I have never experienced discomfort after a cleaning, even though the hygienist really scraped and dug into my crevices.
On a positive note, the front office staff on the day of the visit was very sourteous and welcoming.
Bottom line, I will be looking for a new dental office during the new enrollment period this fall.

A good dentistry is hard to come by, but the staff at Newport Dental Center provides professional and competent service. I have been coming here for a few years, and I love the gregarious office atmosphere, which helps put uneasy and nervous dental patients, such as myself, quite at ease. Highly recommended!

Outstanding! Best dental experience of my life thanks to Dr. Palmer, Dr. Eftekhari and Korey and all the caring, professional dental assistants. What makes Newport Dental Center so special besides the fact that they are extremely experienced, professional doctors who love what they do? Well they use state-​of-​the-​art technology with fantastic labs. Their price point is excellent, their offices are stylish and comfortable and they are truly honest and caring to their clients. One of the most important features… natural and beautiful results. I had extensive dental work done and I have to say that I trusted Dr. Palmer 100%. I am so very pleased with the results. A big thanks to Newport Dental Center! Korey, the Office Manager is an asset to the practice. He is always professional, smiling and very helpful. The very best of luck to you all!

I have serious dental issues… From childhood, dentistry has always been very difficult. The staff were extremely kind and understanding. I just dropped over 3 grand in the past month with these guys and more to come. The only reason I left out a star, is they didn’t have any headphones or means to drown out the drill (I mentioned I had issues?) and they don’t like to use the happy gas, which really helps me relax. They did give me a little blue pill. It helped, but the gas would have made it easier. It takes an elephant to knock me out. I am new to the area, and finding a dentist has been very hard. You would think that this area would be crawling with great places to help patients like myself. I guess I was spoiled where I came from. The office is beautiful and clean. The staff were very helpful. They have tvs, but the patient has no view when being worked on??? So they have a couple of things that could be tweaked. Overall I left okay… So far so good. I’ll keep ya posted on my progress. Dental stuff is huge to me! Please Docs, fix the TVs so we can see them when reclined.

Dr. Palmer and his staff deserve six stars.

I hate going to the dentist. Wait. Let me rephrase… I HATE GOING TO THE DENTIST! But in order for me to maintain this beautiful smile and take care of my teeth, I have to go once a year… then grin and bear it. I don’t want that grin to be boasting some gaping holes in the front.
I have wanted to replace a few old fillings and perhaps even look into getting some implants to replace a couple of teeth that were pulled after a root canal gone bad (let’s just say that the Dentists that I have experienced, from Western Dental to a couple of other state-​paid Dentists, have all been part of the dental tapestry of very bad experiences.)
So a few years back, I remember hearing some commercials on the radio for a Dental Implant special and I thought, «well, it won’t hurt to call. I have a line of credit available, and I need to buckle-​down and get’ir done.» So I did.
I found the Dental center from the radio commercial but it didn’t sound to me like much of a ‘special.’ In fact, it was supposed to be about $ 800 for the tooth BUT that was just the base. Of course, you are not just gonna buy a tooth, right? You will want someone to actually install the tooth, with adhesive… if you want the tooth to stay in, and probably some other sundries, like matching your new tooth’s color to your old teeth. LOL, talk about sore thumb, er tooth!
Well, I decided to look around at the referral place that my credit line gave me, and I saw another dentist in Newport that offered the same services. Newport Beach Dentist is the office for Dr. Palmer and his staff.
From the cute guys in the office (the girls work in the back fellas!) they validated my parking, got me in quickly with EVERY appointment and the prices were fantastic! In fact, they billed insurance on procedures they could, gave me a discount on the rest, and gave me free X-​ray-​s. They worked with me by offering me several options and I was able to choose what would work best for me. Not only did I not feel pressured, I felt like Dr. Palmer took his time and really made sure that my dental needs were met in a way that was reasonable!
Besides a great demeanor, everyone in the office was nice and pleasant, every visit! I saw three different dentists, each one with their own specialty, and each one was nice, gentle, and really took their time to make sure that molds were done perfect, and everything fit just right.
Interestingly enough, my fillings didn’t really hurt, and I had to have an extraction to make room for some bridge work. I have gone to other places where I FEEL the drilling and have to make them stop, and every time had to get more numbing medication, but here, I got one shot, and a little more for good measure and UI didn’t feel a thing… which makes me wonder if Western Dental is watering down their anesthetic?!
Oh and get this… I have to REDO (crown and root canal) EVERY crown I had done by Western Dental because they used ill-​fitting crowns that left gaps and are now filled with cavities? WOW, how sad is that? Especially since the latest was done last July. It’s December.
So next time, I will save time, money, and get a proper and gentle experience by going to Newport Beach for my dental work. I even FEEL rich going there… after all, my dentist is in Newport. Swank!

Awesome experience! Honestly, I couldn’t have asked for better. The office staff is so welcoming, warm, & professional, they make you feel right at home. I truly think you can do no better in the Newport area. I highly recommend them. Not to mention, they are incredibly reasonably priced, and you get more than what you pay for!