Image Dental

Dr. Safi is the best dentist my family and I have ever seen!!! She’s a dentist that cares about her patients and wants the best for them. My dad hates going to the dentist and never goes back to his appointments. But after being seen by Dr. Safi, he’s definitely coming back! She’s the dentist to come see! This office has such a friendly staff as well. We were overall extremely happy with our visit! Can’t wait to come back and see Dr. Safi!!!

Id like to begin by saying I love Dr. NGO! Hes absolutely the best in orange county, and the best dentist I have ever been treated by. I have referred so many friends to Image Dental, and they all agree.
I give this dental office FIVE stars based on Dr. Ngo and the front desk staff. Johanna is very sweet and professional.
If I could single out the only thing very wrong it is their hygienist. Hands down the WORST I have ever had clean my teeth. I have seen her twice, unfortunately. The first time was supposed to be my last but, my request to never have her clean my teeth again somehow didnt get noted and instead of having Dr. Ngo clean my teeth, I got her, again! :(
Im assuming she isn’t very seasoned as a hygienist, When she cleans my teeth boy oh boy does it hurt! The first time my mouth hurt for days. I can also hear my teeth chipping away as she scrapes them «clean». She will make comments during the cleaning that make me think, is she pretending to be a dentist? Some things she says are quite rude actually and probably should be kept confidential. (meaning I don’t need to know bc if I listened to her I have major bone loss, need a few root canals and have major gum disease and deep cleanings are a must for me… not the case at all lol) I have been to enough hygienists to know the truth. Maybe just stick with the routine «keep flossing, brush twice a day and rinse with mouthwash? Also when she took my xrays, she pointed the machine directly at my eye, almost everytime. I even commented to her of it is safe for the radiation to hit my eyes. Even worse, she messed up two xrays and had to re due them. (More radiation, great)
Over all, I will continue to go to this office because I have for years, i love it and I am not going to let this particular hygienist scare me away.
My experience was THAT bad and shouldn’t be swept under the rug, however, I need to highlight this office is great and you wont be disappointed
if you see Dr. Ngo, hes the best!

The best dental office and the best dentist in Orange County. The office staff is very welcoming and provide the best service. Dr. Safi is my dentist and I could not be happier. She truly cares about her patients and does amazing work. Most importantly, she is honest and will not do unnecessary work just so she can make a few extra $. All my family and friends see her!

I highly recommend the dental team at Image Dental OC! I just recently had one of my old silver fillings break and urgently reached out for help at a local Beverly Hills dental office where the dentist basically told me what the problem was but that I would have to come back at a later time to solve it. So I decided to try another dental office, Image Dental OC. Having driven all the way from Los Angeles to get my dental work done here, I was somewhat anxious that my tooth ache would not be fully addressed again despite my efforts. However, my experience at Image Dental OC was so worthwhile that the commute that morning was just something of the past. Even having arrived 15 minutes late to my appointment, the front desk staff ensured I was seen right away so as to not further waste any of my own time. I was impressed with how professional the entire staff was at this office. They were extremely flexible even with my payment plan despite all of the work I need to get done in the interim. Dr. Safi and her team of dental hygenists made sure I was comfortable and never left waiting. Dr. Safi also took the time to educate me about the status of my teeth and gave me treatment options which allowed me to stay involved and informed. What could have been a very unpleasant dental procedure was actually made as painless as possible. Not to mention the set up of the office is beautiful! In between procedures while lying in the exam chair, I was able to watch The Hobbit on a flat screen TV (which served as a great distraction, just what I needed to relax and release my anxieties)! I would recommend Image Dental OC to any of my own friends and family and cannot imagine getting my dental work done anywhere else.

I came here about 8 months ago for a teeth cleaning. I have the UCI health insurance, though I’m not sure if Image Dental is still part of the Anthem network because it no longer appears on the Anthem website.
In any event, the office is very nice with large screen TVs in front of every patient’s chair. Dr. Ngo made a teeth cleaning as pleasant as one can imagine, and he even shaved down two of my canine teeth for free.
The only cons I have to share are: (1) they were supposed to offer free teeth whitening trays for first-​time customers. When I booked the appointment, I asked for the trays. Unfortunately, on the appointment day, no one wrote that down, so they did not have time to fit me for the whitening trays, and the office was closing early for the day; and (2) I called recently to set up another teeth cleaning appointment, but no one has returned my call.
If this place is still covered by the UCI student health insurance, I would definitely go back for Dr. Ngo’s services.

Biggest bunch of crooks in the dental industry! Stay away unless you want to pay more then the quoted price. Then they take your money and do not do the work! Whats worse is they took my money last month to complete the work! Had to submit a claim with the board of Dentistry and BBB. Now will have to get a lawer involved as they have committed fraud against me. Reading the reviews this is a common pratice of Dental Image. Should be called Dental Crooks!

SCAM SCAM SCAM. These people used to be vivid smiles, now they are running their scam as image dental. They claim to have gone bankrupt, but they all work at this place now, AND, after we paid a full amount for a service under vivid dental, they sent a letter that said they have gone bankrupt, and told us to go to image dental to get the rest of the service done. Today, we went back and they wanted another $ 900!!! Just called my credit card to report a fraud. STAY AWAY!!! Vivienne the front office lady is AWFUL, rude, disrespectful, and a jerk. Good luck going to this place if anyone related to vivid smiles is there!

One of the best dental offices. Highly recommended.
Dr. Ngo is very competent, and highly respected by other dentists. I actually had an endodontist tell me how lucky I am to have him taking care of me.
The office staff is very friendly, and go out of their way to accommodate you.
Just go to them.

Amazing Dr. Ngo & entire staff. My first time, won’t be my last, maybe the best cleaning I have ever had! Gentle & thorough! A great office, highly recommend !

Let me start by giving some background information. When it comes to healthcare providers, I have especially high expectations and I do not settle for less than the best. Before choosing a new provider, I investigate, review and verify credentials, certifications, education, experience and I read patient reviews. I meet with the doctor and staff for a consultation and inspect the office.
I have been a patient at Image Dental for a few years now. Dr. Ngo and his team have exceeded my high expectations and I could not be happier with a dentist and his wonderful staff. I actually look forward to my appointments! The staff is friendly, efficient, and professional. Dr. Ngo is genuinely interested in building a rapport with each client and quality of his work is exceptional. Appointments start on time and never seemed rushed, treatment options are carefully explained, questions are answered in a thorough manner. The office environment is tranquil, extremely clean and the equipment is state of the art. Clients may opt for appointment reminders via text message, email or telephone. Evening and Saturday appointments are available. Paperwork is handled in an efficient, timely manner and billing is straightforward. If you need a dentist, I encourage you to schedule an appointment with Dr. Ngo.

Moving to Irvine was quite a task. Looking for new trustworthy medical, dental and vision practitioner is on a whole new level. Upon hearing several referrals/​options from friends, coworkers, and clients, I decided to schedule a dental checkup.
At Image Dental, staff was pleasing to work with and worked diligently with my tight and abrupt schedule. Love them for that! Their facility is truly remarkable. This is the first time I have seen a setup like this. Everything is state of the art with a modern feel. What made it exceptional is the staff and their knowledge in the field. They provided a in-​depth review and gave me insights on the health of my oral hygiene. Dr. Ngo was through with the exam and friendly. When it comes to your personal health, you want to be able to trust your practitioner as well as their supporting staff. When it comes to health, everything matters from the ground up.
I would recommend you to give them a call and try them out. I’m more than confident that they will take care of you.
fyi: I was watching the avengers via netflix on their giant TV’s while they were releasing nano robots to blast away foreign debris. Only thing left was a refreshing feel that the scent elves left behind. j/​k. Go get your mouth checked out. :)

Great service, super friendly staff. I told the staff I had recommended my fiancée come at the end of the week after my positive experiences, and they treated her like gold. She couldn’t stop gushing about her experience, and I’ve been three times — as long as we live in Orange County, we won’t go anywhere else!

Steve is the shiz. His team is the nit. This place is the shiznit.

My wife Sharon lost a crown on Saturday afternoon. Apprehensive that she might not be able to find a dentist in Newport Beach, she found Image Dental and Dr. Steve Ngo on the first try.
The receptionist was wonderful and even took care of Sharon’s service dog, Abby, while Dr. Ngo and his assistant glued in the crown. He was very professional but yet very warm and reassuring. It was a very positive experience at a very reasonable price.
Not all dentists are alike.
Dr. Ngo happens to be one of the best!
Dave Edmiston, MD

I went to Image Dental for two transplants and both procedures went very smoothly. Dr Ngo was very knowledgable and explained to me in detail the procedure he was about to performed. Dr Ngo’s professionalism and mannerism made me very comfortable and I would go back to use his service anytime.
I thought the office had really cool state of the art technology and was very impressed with the xray system which allowed me to see the xray on the computer screen a couple minutes after the xray was taken.
Scale of 1 – 10, I would rate Dr Ngo’s office a 10.

I have been coming to image dental for two years, and dr. Steve is the best dentist I have ever been to! When I chip a tooth, he gets me in on a same day appointment, and his staff is very friendly and helpful. I also have never been I recharged, and he has replaced my final metal fillings with composite «on the house». I know other reviews have had some concerns, but I have nothing but good things to say about this office. Also, I was referred to this office by another dentist’s assistant who used to work here, so it was a very reputable source.

Expect to Be Overcharged Big Time!!!
I had been going here for a while, and told many of my friends and family about this place. Dr. Ngo was very friendly, and his credentials are top notch. I always thought he did a fine job on my teeth. What I loved about this place was the office was beautiful, and they always had a nice flat screen TV to watch while you were getting your teeth worked on.
Not so long ago I had a regular cleaning appointment. Everything went well until I was checking out. With my insurance, I should not have been charged anything. However, the front desk staff said that they required a co-​pay of $ 5. I was running late, and thought that perhaps something changed with my insurance coverage, so I let them charge my credit card. Well, I ran off back to work, but later that day, I noticed that I was charged $ 50 for that cleaning. When I tried calling them to fix this problem, they said that my insurance was no longer accepted, and that the $ 50 charge was correct. According to my insurance, they should NOT have charged me anything for that regular cleaning.
I tried to no avail to get this corrected with them. .. in the end, they lost me as a customer (and I told my friends and family about this problem). Reading the other reviews on here, it seems like this is not some isolated incident. It seems like perhaps they pull this sort of thing every now and then. While Dr. Ngo seems like a very likable guy, I just don’t trust his office anymore, and I don’t recommend his office/​practice because of the experience I had.

They have all these fancy TVs and a waterfall in their waiting area, but I’m thinking it’s just to compensate for incompetence.
Front desk people aren’t exactly very knowledgeable about the different types of insurance plans. I made an appointment with them to get my teeth cleaned because UCI’s dental clinic was completely booked and I only chose them because they were close by. I told the receptionist my insurance was through UCI and gave her my information then booked an appt. Later, my housemate did the same thing, but one of the receptionists told her that her insurance didn’t work at their office. But we have the same school insurance and I looked up our insurance website that clearly listed them as a provider. Later, another receptionist called me back and said she looked up my insurance information. She said they were not a provider. What? So I called the receptionist at UCI’s dental clinic (that same girl who’s always working there) who basically said they were incompetent and wrong (I’m paraphrasing). She then told me step by step what to say to the other receptionists on how to look up my insurance information. So I hung up with her, called back Image Dental and recited what the other receptionist told me to say. Then, my insurance information magically popped up and I got cleared. I thought this was pretty annoying because they should already know how to look up insurance information without having someone else tell them how to do it. This made me wonder how many other potential patients they turned away because they were «not a provider».
My actual teeth cleaning was horrible. Dr. Ngo just gave me a simple cleaning, so there’s not really much to say about that. But the girl who gave me a flossing after he finished? Someone needs to teach this girl how to properly floss without torturing a patient. She was literally just shoving the floss in between my teeth and just yanking it back out. I don’t even have a low pain tolerance, but she was using so much force that I’d literally flinch every time she stuck the floss in. Horrible experience. But Dr. Ngo is why I gave 2 stars instead of 1 because he is actually very nice and seemed knowledgeable. He went over my xrays on the screen to explain what was wrong with my teeth and was thorough in answering all my questions. But between the front desk staff that I had to play phone tag with and the girl who could not care less about my level of comfort as a patient? I am not coming back.

I’ve been looking for a great dentist for almost 2 years now. My insurance network providers were all random pick of the draw, and they were awful horrible picks. But then I found Dr. Ngo! I had my fiancé be the guinea pig and try him first and my fiancé had nothing but good things to say.
Image Dental is very clean, new and modern. It has a calming waterfall at the entrance to ease people who may be nervous. The receptionist was sweet and wonderful to work with. The dental assistant was super nice and Dr. Ngo himself was very comforting and approachable. He did my cleaning start to finish entirely by himself, extremely thorough and gentle. I was never in any discomfort or pain.
Top of the line technologies. I was able to see my xrays and my mouth zoomed in on the big screen tv! There were bad news with my teeth, but I will definitely be back with Dr. Ngo, whom I trust will fix the problems.
Highly recommended.

The location is very nice. The people are very friendly and their technology used for dental work is quite amazing.
The bad part is that you will need very good dental insurance for this place, or be ready to pay $$$. They advised me to come back for deep cleaning and a cavity filling which costs $ 620 out of my own pocket! For having dental plan through my employer, the best they can do is offer me 10% off, and they don’t take anything from your insurance. I’m sure there are more dentists out there with cheaper fees.