Orange Coast Chem-Dry

The guys that came out to our house were so great. They showed me the pet stains with a black light and were able to successfully remove them. They also have competitive pricing. Given their great service and the great job with the cleaning, they are going to be my go to carpet cleaners.

Had not cleaned our sofa before due to thinking it couldn’t be done since an texture and color. They did an great job on cleaning and really top job. Will use again for sure.

Met Mike and Miguel at my place, they were a little early and waited for me. They were friendly, clean, efficient, informative (I asked a lot of questions), and most importantly, my carpet is spectacularly clean and solid again! Exceptional work guys, thanks!

I had my carpet cleaned by Orange Coast Chem-​Dry more than three years ago and recently called them again. I’m happy to say that their service is still outstanding. Their technicians were on-​time, courteous, and very professional. My carpet was so dirty that I forgot what color it was — NOW I remember! Great job — I will definitely use you again (and not wait so long next time).

I can’t tell you how much I love their work. They were on time, professional. Saved my brand new sofa after someone vomited red wine on it. Good machine with professional work. Thanks Ken and Jeffery.

The best carpet cleaning company in OC. Five star service and quality cleaning. My carpet was dry in a couple of hours. Mike and Ken were very professional and the carpet was not an easy clean. No sloshy mess like those other carpet cleaners.
Call Orange Coast Chemdry if you want your carpets cleaned right the first time!
John M.

AVOID WASTING YOUR MONEY
Stains came back after a few weeks.
We paid to have stains removed and were happy for a few weeks until they came back.
The same brown spots we had before have reappeared.
Chem Dry blamed soap residue and refused to come back but tried to sell us another cleaning! Nice Try
Look elsewhere if you want something better than you could do yourself with soap and water!
**Update**
So given the response below — hire this company if you want your carpet cleaned for a few weeks. If you need stains permanently removed look elsewhere !!

This guys are awesome and the perfect people for you if you value transparency. When I called to make the appointment, Alicia took all my information and gave me a detailed quote. She then emailed me specs, including photos of the people who would be doing the work.
Lynnell and Miguel were both so great. They showed up in the window that was quoted and called me about 20 minutes before they arrived to let me know they were on their way. Once they arrived they were neat, professional and very efficient and also lovely to chat with. The did a great job of cleaning our sofa. It looks as good as new.
We would definitely use them again.

The personal service is terrific — particularly Chris. He is so professional and knowledgeable, and was a great help.
We gave our son a 10-​yer-​old couch that had never been cleaned. We have a cat and dog and it certainly had a pet odor. They cleaned it, but we could still smell the odor. Chris was wonderful — he suggested a sanitized cleaning, and checking for urine stains. But when they checked, they could not find any. So he recommended no sanitizing, but an overall pet treatment. And he didn’t charge us for coming out again, just for the pet cleaning.
I highly recommend them. The technicians were efficient and knowledgeable. Overall, a great experience.

I used this company two years ago and was fully satisfied. They got stained areas clean; I did not expect to be possible. The carpet looked great in every room.
I used them again today and nothing changed in those two years. They did a perfect job again.

I was moving into a new place so a fast carpet drying service was really appealing. The team that showed up was on time and did the job well. I do wish that they had something to wrap their shoes so they could keep the carpets they cleaned clean. After about 12 hours, most of the rooms were dry but the stairs were still damp. Despite this fact, I am still happy with their service.

Oooooh, unfortunately I have to change my orignal 4 star rating to a ONE star rating as it has now become clear to me that the PURT (pet urine removal treatment) has RUINED the carpet in my bedroom!!!
Originally I assumed the stains would be gone as soon as the carpet was 100% dry. However, it has now been over a week since the treatment (so obviously the carpets are dry) and my carpet is absolutely ruined!!! You can clearly identify all the spots where they put the PURT as it is a shade FAR LIGHTER than the rest of the carpet that was cleaned… it almost looks like bleach spots everywhere. It looks absolutely terrible & now I feel like I have to replace all the carpet in my bedroom.
Before anyone contacts me from the company (if they read these) YES I understand we signed a document that said the PURT *might* stain the carpet, but anything you do or get in life has those waivers and nothing ever comes from them. I know I don’t have a leg to stand on (legally) since we signed the document and allowed the process, but I am EXTREMELY DISSATISFIED with this and wish we wouldn’t have done it. I paid $ 240 to ruin the carpet in my bedroom! MAJOR FAIL.
I won’t use this company ever again. I’ve had 2 bad experiences with 2 different franchises. Bummer.
***As for the owner’s comments below*** Those comments are the EXACT reason why I said above that I wasn’t going to bother contacting Chem Dry about my problems, because I knew all I would get are excuses, as they proved below by offering a whole bunch of excuses :). I used to work in the customer service industry and I ran my business by never offering excuses, only solutions. Therefore, if Chem Dry wanted to make a comment, their comment could have been, how can we fix this and get back to a 4-​star review? But they didn’t do that, they blamed it back on me just like I knew they would. If they wanted to get back to a good review and cared so much about their customers, then they could have privately messaged me with a plan to rectify the situation.
I did not say they bleached my carpet as anyone who can read can see above, I said it LOOKS like bleach spots in the way that it is lighter than the rest of the carpet. It was just to paint a picture, I understand there was no bleach used… that’s why I didn’t say they bleached my carpet, I said their product produced spots on my carpet making it lighter and thus looking like bleach. I understand simple science with pH levels, etc… I graduated high school, and a university, and grad school… got it, didn’t need the science lesson :) but thanks anyways! It’s simple… before the PURT, you couldn’t see any spots (regardless of whether or not they were secretly hiding under the dirt. which by the way, there was hardly any dirt in the bedroom, that room was the cleanest of any of them). AFTER the PURT, there were MANY of spots visible. The reasoning behind it scientifically doesn’t matter for this review. Facts are facts… before PURT, no spots visible, after PURT lots o’ spots visible! That’s all that matters to the customer. Background reasoning is useless and irrelevant. As a customer I would want to know the simple facts about what happened, not about pH levels. pH levels mean nothing to me with a ruined carpet.
I understand every single thing the owner said in his comments, again, the reason I didn’t call. I understand that my carpet was obviously already damaged by the urine. I was merely lettering other potential customers know that there is a good chance if they use the PURT it will dis-​color their carpet like it did mine… so think before you purchase it. Would you rather have a stronger smell, or a terrible-​looking carpet? It’s a choice that I think customers deserve to know. Again, yes, I know I signed a contract saying the PURT *might* cause stains, and I wanted to let potential customers know that in *MY* personal scenario, the PURT *DID* leave really bad stains and my carpet now needs to be replaced.
Additionally, I know I signed that the carpet smell might not 100% go away, and in *MY* case it did *NOT* go away… closer to maybe 80% gone.
I apologize to the owner that I was not satisfied with my experience, but as I said, I am not blaming Chem Dry for this as I *KNOWINGLY* signed papers that said everything that happened to me *might* happen. Unfortunately for *ME* everything that COULD go wrong DID go wrong.
The entire purpose of Unilocal is for customers to share their experiences with companies… good AND bad. If it was only ever good experiences then Unilocal probably wouldn’t exist.

Alex and Mike came to my house to do the carpet cleaning. They were on time, super careful since I just painted my walls, efficient and friendly! I really do appreciate their professionalism, as I had some other work done in the past and folks came in and damaged dry wall. The quote was spot on, and the guys were in and out of there when they said they would be! Highly recommended! Thanks guys!!! :)

My dog went potty (A LOT!) on my new couch; and I hadn’t even paid it off yet! What to do???
Well I know that if I used my carpet cleaner it gets rid of some of it, but I didn’t want to risk it since it is only a partial solution.
I saw the reviews for ChemDry; and thought I had nothing to lose since the other option was to throw out the couch. Like the other reviews, they were very professional; and explained the process; and I love having a picture of the guys ahead of time.
Now that it is a few days later; I did the official «sniff» test; and I cannot detect even a hint of urine on the furniture. You have no idea how happy this makes me… I get to keep my couch! Thanks Chem– Dry!

Found this company on Unilocal to clean some carpets in a vacant house. I Left the key under the mat and a check in the kitchen. They did a great job — for basic service — and even followed up to see if I was satisfied. HIghly recommended!

Excellence! Great service, great price, great job. I’m a hundred percent happy. Guy that I scheduled with was super friendly and efficient and the guys that did the job were polite, friendly and left me with clean carpets. I highly recommend this company.

OC Chem-​Dry was working on a neighbors home so I contacted them, received an estimate, was impressed with their knowledge and demeanor, nice guys. They were on time, cleaned the light gray carpets better than expected. I like this process because there is no after sticky soapy feel, the carpet feels and looks very clean. Its a week later now and all is fine.
Excellent service from the first moment so I won’t call any other company next time.
Thanks …

Found Orange Coast Chem-​Dry after reading many carpet cleaning reviews on Unilocal.I have used another chem-​dry company in the past, but the price quoted over the phone and the price once they showed up were way off (about double the quoted price). Although I was satisfied with the carpets after cleaning, I don’t trust that type of business practice.
I appreciated that I received a quote immediately over the phone when I called Orange Coast Chem-​Dry, as well as an email confirmation of the three different packages they offer. I was also sent a photo of the two gentlemen who would be coming down. I really appreciated that they were able to accommodate the cleaning on short notice, calling only one day in advance when another cleaner cancelled on me (and I know being in Laguna Hills I am a little farther out than their normal area). I received a call stating they were running ahead of schedule on my cleaning day and asked if coming sooner would be helpful to me, which it was. Took about an hour or so for the cleaning as my place is fairly small. Having light tan carpets that had not been cleaned for a few years I expected less than perfect results (realistically I knew it would be impossible to go back to being brand new with an 8 year old carpet), but was surprised at how near to new they came out. Ken was helpful in going back over a few areas when I asked with absolutely no problem, which I appreciated as I really feel those areas came out great with the extra attention. Carpets took longer than I anticipated to dry, but I also did not run my AC which I know speeds up the drying process significantly.
I appreciated a call back a few days later to check on the status of the cleaning and to see if I had any concerns. That is what makes me want to have them come back out again for my next cleaning. I am confident that if I would have had a concern about a spot or area, they would have made the effort to come and fix it.
Overall I would highly recommend them for carpet cleaning based on the service they provided as well as the actual results I got after the cleaning. It’s only been about a week so far but still looks practically brand new.

I’ve become a bit skeptical lately about Unilocal reviews that seem too good to be true, but after experiencing the service at OC Chem-​Dry, I just had to post. I would highly recommend Chris and his cleaning team, Ken and Robert. Chris was not only extremely educational about what I would need regarding the PURT pet cleaning treatment, but he gave me a fair quote for the entire cleaning, and his cleaning team were extremely professional when they were in my home.
When his guys showed up, not only were they on time, but they ended up only using 1 gallon of the PURT treatment when I thought for sure they were going to need to use 2 (due to two new puppies), so my end cost was actually even less than my quote and they were done in about one hour for 2 bedrooms and a hallway.
I will definitely be keeping their information on hand for future use, and would HIGHLY recommend them to anyone!

I had a roomie moving out over the weekend, and a new one chomping at the bit to move in — but in between, the carpet in our rented condo was looking pretty haggard — especially after all the old roomie’s furniture was out, exposing the difference in the areas that had been covered up vs. the high-​traffic exposed areas.
I had a short window of opportunity to arrange getting the carpet cleaned, and didn’t exactly feel like going to Home Depot to rent one of those beat-​up steam cleaners (and I didn’t want to completely kill a Saturday cleaning carpets myself).
After searching for Carpet Cleaners near Costa Mesa, one popped up with a Unilocal!coupon offer for Orange Coast Chem-​Dry, and they are open/​active on weekends. Gave them a call, spoke with the co-​owner of the local franchise Chris Novy, and he was able to get me on their schedule for the same day. Even better — he called shortly after to see if his guys could arrive a couple hours sooner, since another customer had to cancel on them. Yes!
Ken and Robert arrived not long after that, professionally dressed for the job, and ready to go to work. I showed them our poor old condo carpet, and they were confident they could do a good job. My expectations were low, since there were spots in the high traffic areas that were there before we moved in 5 years ago, and some that had not come out during occasional cleaning efforts since then. They went right to work.
A couple hours later, they were done — what a difference! The living room, roomie bedroom, hallway, and especially the carpeted stairs — looked far better than we ever had hoped they would. And with the ChemDry process, the whole house had that pleasant citrus orange smell, and the carpet was dry within a couple hours, allowing us to give the new roomie the green light to start moving in.
2 Thumbs up for ChemDry — I would absolutely use them again. They do such a good job, I would have no problem spending a little more there, than with other services that are overbooked and can’t get out the tough stains like ChemDry can.