FedEx Office Print & Ship Center

Came in late having to get business cards same night and Hector the Assistant Manager was a HUGE help! He not only stayed late to help myself, he was also fielding other folks that were sent from another store because the store didn’t know how to help with their construction home designs. He is a rockstar and deserves a fedex medal! Thanks Hector!

Diego was very friendly and helpful. I ran out of packaging tape at home and he helped me seal my boxes at no charge and got them shipped out quickly. Very friendly guy!

So after dropping off a binder for a client that needed to be duplicated for his staff I came in this evening to pick up what I thought would’ve been my completed copies.
After taking a moment to review them I noticed that there were a few things that were either not completed or missing.
Lexi came in and saved the day! She was so helpful and accommodating and even apologetic when it was not her fault. And then there was Diego, who after Lexi left finished assisting me and even carried the box of binders to the crub since My one arm is in a sling.
Thank you to both Lexi and Diego!!!

Overall, this particular FedEx is only okay – but Tom is AMAZING!
I work for a startup company over in Newport and we frequent this location at least 3 times a week since it is in close proximity to our office. We are constantly blown out of the water by he caliber of Tom’s customer service. Even if the branch is busy, Tom manages to make sure everyone is taken care of to the best of his abilities. Our company truly appreciates him and his welcoming personality makes us feel like picking up copies over at FedEx not so much of a haste anymore.
Tom=10 billion stars
Availability of items in store=5 stars
Other employees=3−4 stars

ZERO stars.
This location is staffed by a bunch of INCOMPETENT TOOLS including «management.» I always knew this place was horrible but since it’s close to my home I kept coming back. After screwing up my order a third time and overcharging me for it (they even declined to take responsibility and give me a refund) I definitely won’t be back. I would rather drive to a less convenient location than deal with any of the idiots that work here. Save yourself from frustration and disappointment and go elsewhere.

I’ve only ever had good experiences here. Staff is friendly and professional. They make sure to give you all the information you need, and they go above and beyond to make sure you’re satisfied. Wait times are short or nonexistent. Would definitely recommend this place.

These assholes gave us the wrong package. Husband ordered a TV via Amazon. We missed the drop offs at our home. This location was nice enough to give us a call letting us know they had our package. We get there, girl was nice gave us our package. I tell my husband it seems too big. He says not to worry it’s all bubble wrap. Get home, open it up and it’s a freaking painting. Damnit we need a tv not a freaking painting. I decide to check the package and I see it’s a different name and address. How when the girl scanned it, nothing got caught?!? I call this location and they tell me that the person who’s name is on the package was just here. Guy on the phone says he will have everything ready for us when we get back. Honestly I feel like they should have personally driven over to my home. Total bullshit. Avoid this location

Zero stars if I could. I’ve printed at FedEx office centers around the U.S. for my business and have had no issues, but the management here is a total joke. Today I simply wanted to print 6 3×5 invitations I created for my daughter’s 2^nd birthday. Usually you just email their little usa… email and they print them up in seconds. I wanted two or four per page to save paper but was told by the «manager» with a scowl in her face there would be a $ 7+ «setup fee» to do so. Setup? As in click print and select the little button to fill the page with however many would fit? That’s called setup? I don’t care about the money. I care about wasting paper. Meanwhile the «manager» just walks away and ignores me after I emailed the file. So another associate comes over and asked if I was being helped, and I replied that I was honestly not sure as I was just abandoned at the counter. I told her what I wanted. I told her I don’t care how they do it. Just that I needed 6 copies. She then asked if I would like to pick them up tomorrow or the next day. Seriously? An overnight job for six little pages??? I just walked out and now I am wasting my time in my car writing this before I go to another printing place nearby. This area is too high end to have to settle for this low level lack of service.

Full service, clean, and has a surface parking lot. That’s all good. But, when I was there, there were three customers, and three staffers, and the staff could NOT have been more flustered by the «rush.» I worked with a trainee, so I can understand that she might need more time to work through projects, but, she didn’t have to be rude to the person in front of me – so rude that i walked over to the other customer and asked if she was alright.
Also, if you’re not from the area (which I’m not), iOS maps gets you to the right area, but not to the right location. Note that entrance to the facility is not from Newport Center Drive. Can be confusing — I lost about 10 minutes just trying to find the place.

The store is located just across the way from Fashion Island in the same plaza that houses Muldoon’s. The store is your standard FedEx Office store… Lots of office supplies, printers and computers. I wouldn’t say it’s anything special, but the employees are awesome…
I came in on Friday night for a last minute project. Ryan was able to get it done for me and my husband. Not only did he do some quick-​thinking design work, he was kind and VERY courteous. He quoted us prices quickly and was even able to save us money by recommending different types of paper/​cutting techniques, etc.
Pros:
–STELLAR employees
–Lots of parking

Meh. I’ve experienced better.
This location is extremely close to my office, so we have come here on many occasions to get cut cardstock by the ream. Up until about 8 months ago, it was kind of a nonevent. You would just walk in, tell them what was needed and they could cut it while you waited. Then one day I went in and they were kind of crappy and suggested that things would be easier for them if I placed the order online before coming in to the store. I tried that, but there is no way to request the cut cardstock online, so I ended up calling the store to place the order before I came in to pick it up. They advised that it wasn’t the most convenient way to do an order and that it would be simpler for them if I would just come in and place the order. Every person you talk to gives you a different answer.
On Monday morning, I went in to order six reams of paper — two colors in 3 sizes each. I told him what I needed and he advised that in the white cardstock, they only had 3 reams remaining, so I would need to wait until Wednesday at 7:00 pm to pick them up, as they had to wait for a new shipment to come in. I only needed 3 reams of white, but he said they didn’t want to deplete their stock in case someone else came in after me and wanted white cardstock. So I have to wait for the paper, but someone who comes in after me doesn’t? I ended up selecting another weight of paper to get it earlier in the day on Wednesday — but still, Wednesday was the earliest they could have the paper ready. I’m sure that they had many other projects going on, but I think waiting 45 hours for cut cardstock is kind of silly. Customer service from Ryan was lacking. He didn’t seem especially interested in helping and struck up non-​essential conversations with co-​workers while he was working with me.
I showed up on Wednesday morning and when they pull out my order, it is in a small paper folder. That couldn’t be right because I ordered 6 reams of paper. It turns out that instead of the reams, they cut 6 pieces of paper! One in each color and each size. I’m guessing that they didn’t see the paid receipt for $ 112 or they would have probably figured out that it wasn’t correct. Diego was the associate I spoke with at this time and he was great! When I came back in late on Wednesday afternoon, Ryan was there and was more pleasant — even offering to help me carry the boxes out to my car. The order was correct and I was just glad to be done with it!
I have found another location close to my home that we will be patronizing from now on.

I have a client in the fashion island area — so we do a lot of printing at this location.
I have only had good experiences with this staff. They always have jobs complete ahead of schedule. They are friendly and know who I am when I call. And I have always been happy with the quality of their work.
Ryan is especially helpful :)

I was late for a meeting and in a super rush. I told the girl helping me that I was in a hurry and she was so helpful! Great friendly service!!!

The location is definitely lacking customer service. There were 4 people behind the counter and 3 people, including myself, that were waiting in line to be helped. A few minutes go by and still no help. The workers behind the counter were on the computer and not once did any of them look up at the customers waiting in line. Finally we got help from a girl (who was very nice) who helped all 3 of us right away… meanwhile, the 3 gentlemen (one being the manager) still did nothing and with no greeting or eye contact. I didn’t catch the girls name, but thank you! She was very helpful and responsive! So if you must go here, ask for the young girl to help you… I’m sure the guys are still doing nothing and staring at the computers… Sad

Very disappointed. Went the other day to mail a package where the scanning code was a bit ripped. Before even trying to help me figure out what was wrong, they told me i needed to get a new shipping label from place I was returning my item to (Apple). Not only did I waste an hour of Apple’s time on the help line, but I also wasted an hour trying to get a new shipping label when the Assistant manager, Hector, said «Woops…sorry» and all he needed to do was type in the address and reprint it himself (which took less than a minute…)
Hector wasted an hour of my time and an hour of Apple’s time because he was too inefficient to even care about what my problem was.

The worst customer service ever! After waiting in several lines
Under a sign that says Full Service I’m told (when I finally get up to the counter)
That they cannot help me with shipping… The staff has zero sense of
urgency or logic. Only go to this location if you have all day and don’t
need any help!

Don’t take your passport pics here. I was rejected from the San Diego passport agency bc these guys over exposed my photo! And it was $ 17! The branch didn’t offer me another retake or any apologies. I had to request another pic. Bad service. Now I have to drive back down to SD and resubmit new photos :/