Sabon

This store is small. I went in to have my friend experience the hand wash. If you’re not familiar with this process, give it a shot. One of the employees spends about five minutes letting you pick out products so you have very soft hands once the employee is done. At this location they did a very basic wash. I purchased some washes for babies as a gift to a friend. It’s a great shop to pick up a luxurious cream or wash of sorts.

NON-​EXISTENT CUSTOMER SERVICE
I ordered some items online and decided to exchange one item for something else. I returned the item two weeks ago and the tracking number indicates it was received by Sabon. Whenever I call they tell me to email. Whenever I email they ignore me. Finally I demanded service by phone and they outright refused to help me. The woman claimed they do not even have the ability to look up the order. How is this even possible? What kind of customer service is this?
Soooo frustrating. Essentially they are stealing my money at this point. They have the merchandise and should either issue a refund or send the item. Methinks it’s time to dispute my credit card charge — and to take my business elsewhere in the future.

** MOST ANNOYING SALESPEOPLE IN MANHATTAN **
I really do like Sabon products and I love to give them as gifts, but going into the shops has always been tedious — especially this location. I wonder sometimes if the staff are instructed to talk to you like you’re an idiot or if they have a handbook of dumb, over the top wannabe cutesey things to say to customers. I stopped in there this weekend to get a gift and between the «OH MY GOD IS IT COLD OUTSIDE?!! YOU LOOK LIKE YOU JUST STEPPED OUT OF FROZEN! HAHAHA!!» (seriously?) and having products shoved down my throat as I was attempting to pay I vowed to never go in here again.
The shop on 86^th and Lex has always been cool and everyone in there is chill and friendly. It’s totally worth the trip over there to avoid being spoken to like a five year old (if the five year old is unlucky).

This store, will the products are good but price, this store was my heart, but I made the mistake of leaving my card there by accident, an employee on ⁹⁄₁₇ charged $ 135 of products on my card and then went to Urban Outfitters across the street and spent $ 125 on my card. I can’t believe it and there was no supervisor on duty or assistant manager. The crazy thing I returned to the store picked up my card from the store

I’m a longtime user of Sabon products, particularly the scrubs and soaps, which are a necessity for my dry skin. This is my favorite location in the city, and I used to stop in here after work all the time. Now that I no longer live/​work in the city, I order the products online.
Recently, an order took longer than anticipated to be delivered, and when I called customer service, they were extremely apologetic, and refunded me for the order. They also sent the products anyway, along with some sample-​sized lotion packets.
I have only deducted points for the fact that I really don’t like the butter scrub — it feels like vaseline and has that curious oily aroma.

I love Sabon products, and I’ve had great experiences at other locations, but I was incredibly unpleased by the service at this location.
I bought a lotion online that, unfortunately, did not agree with my face. The website says products bought online can be exchanged (but not returned) at any NYC location. I brought the product along with the receipt to this store and asked for the product to be exchanged. The salesclerk seemed dumbfounded as to my request. When she referred me to her superior, her superior informed me that they no longer accept exchanges from online purchases.
I responded by saying that that was the policy on their website, and I even pulled up the page to show her. She said that her regional manager called her that morning and said the policy changed. I told her I didn’t think it was right to have one policy but have the website say another, and that whatever the change in policy, it should not go into effect until the website has been updated, because that is misleading and false advertising. I told her how I made a special trip to return the product and how I did not want to return it to the online store because I wanted to be able to browse and pick a product in person.
The initial salesclerk kept offering the solution for me to send it back to the online store, even though I repeatedly said that that was incredibly inconvenient for me and that their policy is that I can exchange it here.
Frustrated I left the store, and instead reached out to
. After a long back and forth, the customer service rep told me that of COURSE I can exchange it at their NYC stores and that the policy has NOT changed and that the sales clerk and her superior were mistaken.
I am going to try to exchange this product AGAIN, but I find it ridiculous that I should have to make so many trips and that the manager did not even know her own policies, nor did she understand the concept of honoring a policy that was printed on their page, even if the policy would have changed.
I love Sabon, but after this exchange, I am finding them very frustrating to deal with. For products with that price label, there should be better customer service.

Washing my hands here was such a simple joy and pleasure. I ran my hands under their large Israeli vase basin tap, lathered shower gel on, rinsed, used a scented body scrub to exfoliate the hands, rinsed, and then put on some light moisturizer.
My hands were so soft, smooth, fragrantly scented, and clean afterwards! Fun!

How rude! I walk into the UWS store, and was greeted by one of the employees. Then a woman comes into the store asking «quick question, how much is this bag?» and then the guy serving me turned his attention to her, without apologizing or anything. Then he proceeded to work with me again, but then she said, «how do I buy this,» and then he ran off — again without apologizing — and served her. I said thank you and left the store. Never shopping at Sabon again.

I went to Sabon yesterday to exchange a gift my husband received, bath oil, for shampoo which he preferred. I was told they could not give me the full value of the bath oil in the exchange because the computer wasn’t set up properly. Have you ever heard that as a reason not to do the proper thing? Very disappointing. I hope never to have to go in there again.

I have been a fan of Sabon bath products for quite some time now. I am so happy to see more of their stores popping up around the city! My mom and I discovered the company in SoHo several years and were instantly sold after we washed our hands using several of their all-​natural soaps and scrubs. We could not believe how amazing our skin felt afterwards!
I appreciate the one on one customer support their employees offer as you shop around the store. They have always clearly answered my questions about their products. I especially enjoy their sorbet lotions, bath scrubs, and the new face lotion line and feel they are reasonably priced.
Sabon offers promotions online often through their mailing list; my mom orders frequently and has items shipped to Minnesota. When you are shopping in the store, make sure to ask about any promotions. Today, I asked when paying for my products and discovered that they were offering a free lavender hand lotion if you signed up for their mailing list. It did not seem like the women cashing me out would have mentioned it if I hadn’t asked.

I walked into Sabon looking for a birthday gift for my mother-​in-​law and wound up buying a body scrub and body lotion for myself (along with a gift for her). That free hand wash really proves itself! The body scrub followed by body lotion combination is truly amazing. After a few weeks of use, my skin feels notably softer and smoother.
The store itself is small but ample space for what it’s selling. The girls working there were rather young (high school? early college?) and slow-​moving. The girl administering the hand wash was easily distracted by other customers and going-​ons in the store. They messed with the music a lot (changed it a few times) and one of the salesgirls kept singing loudly along.
I stood at the register for a long time while they chatted and slowly rang me up and wrapped my purchases. That was irritating and makes me reluctant to go back to restock.

I love their body scrubs, but their customer service sucks! I was in this store on Broadway about 6 weeks ago and bought three body scrubs and a body butter. They offered to ship it to me for free since I was from out of town and spent more than $ 100. I gave them my information and paid. Now, six weeks later, I have still not received my order. I called last week and spoke to Ashley. She took all my information and told me she would call me back when she found out what happened. She never called back. I called and talked to her again today and she claimed that she had given me the headquarters number last week (which she did not) and that I had to call them because there was nothing she could do. So I just called them and got someone’s voicemail. Even if they call me back at this point and send me my order, I am totally fed up. They have lost my business.

This is one of those girl’s dream stores. My former roommate and I really like this place. All kinds of shades, scents and textures line the well-​stocked shelves. My roommate bought a tender pink candle here once that she loved and just recently replaced. They have big slabs of scented soaps that they can cut for you and scrubs and creams and skin treatments. A great place for gifts!

This place REALLY made me want my own bathroom so I can fill it up with their products!
I’ve walked in and out of the branch in the village, but this time around, my friend & I must’ve spent at least a good half-​hour here. The employee who was showering us with different types of products was really informative (but NOT in a salesperson type way, pitching the same typical line again and again). My friend ended up purchasing the Rose Tea Body Oil. We also walked away with a sample of the shower gel, too!
Hours later, my hands are still silky soft! I should go back to purchase some goodies for myself & loved ones back home.

Okay, okay, I know we new yorkers don’t particularly care to talk to strangers, make eye contact on the street, or be touched by strangers. But trust me let them wash your hands. You will be oh so glad you did!
The PVL bath scrub keeps my skin soft and the smell is divine! The whole staff in each location I’ve been to around NYC has been super friendly and helpful. They even ask if your traveling and will package up their delightful glass jars accordingly. Agreed it’s expensive but it turn you daily shower into an experience.

I went into Sabon today because a friend of mine is getting married this Sunday, and I thought it would be nice to put together a bath basket that she and her husband could enjoy together. A different friend recommended this place to me and now I almost wish that she hadn’t because I can see all of my future paychecks slowly dwindling away to nothing!!!
My first impression of this place was how amazing it smells — because I could SMELL IT DOWN THE BLOCK. No joke, all the way around the corner on 70^th street I could smell this store. It was awesome (and surprisingly not overpowering once I walked in). Second impression is how friendly the people who work there are. Immediately upon entering I was greeted by this smiling, cheerful woman who listened to me explain why I was there and then asked if I were familiar with the products. No, I said, show me your soapy delicious ways!
She leads me to this amazing fountainy sink thing in the middle of the store and proceeds to delight my olfactory organs with the various salt scrubs they have, and asks which I’d like to try (I went with the patchouli vanilla, it smelled the most sensual and after all I was there for my friend and her hubby). She puts a dollop in my palm and I scrub. And suddenly feel like my skin is brand-​spankin’ new. Holy god! I finish this off with the lotion of the same scent and feel like I’ve been keeping my hands in silk gloves. So soft, and the smell is delicious.
Next, we take a little tour around the store (LOVE the décor, btw) and this Guru of All Things Good and Soapy describes the various bath products to me in great detail (she knew her stuff!). We stop and do dances every few feet because the music is making us bounce. Other workers get involved in our mini dance party. Fun is had by all.
Now, the Guru asks me what my budget is and then proceeds to help me plan a gift basket to fit the budget. She was really great about describing options and putting together scents that would complement each other. We threw in a few candles and a heart-​shaped soap and then she wrapped everything very nicely in a sweet box tied with a brown ribbon (a little basket just behind the counter of old pieces of muted ribbons added something really sweet to the feel of this place). The box looks great, and smells great, and I can’t wait to give it to the happy couple so that they may enjoy many hours of happy couple-​y bathing together.
Four stars because:
(a) it’s a TAD pricey for everyday shopping, though I hear the salt scrubs last forEVER so $ 30 for a jar isn’t the end of the world;
(b) it took 25 minutes for my Guru to wrap up the gift box, and while I wasn’t in a rush and appreciate that it looks beautiful, I felt like I was trapped in that scene in Love Actually where Rowan Atkinson takes a thousand hours and miles of tissue paper to wrap a tiny necklace box, and
© my Guru somehow failed to mention that the box the gift was being wrapped in cost $ 20, putting me… well, $ 20 over the budget she was so careful to keep me in before this. If I had known, I probably would have wrapped everything up myself at home. :\
But yes. These are minor setbacks to an otherwise excellent shopping experience. I don’t shop often, can’t stand it really, so this is n.e.w.s. coming from me. This place is delectable — SO much better than Lush — I couldn’t resist picking up some lemon mint body butter for myself (oh my god, the creamiest cream you will ever deign to put on your skin), and it even came with this adorable little lip-​gloss-​esque container so that I could cut pieces off the bar and carry it around with me in my purse. It smells lovely, the products make me feel so pampered, the service is friendly and the people who work there just seem really cool. Go forth and buy things from Sabon! You will be so happy that you did.

This is the best body scrub ever! Its ONLY $ 30 and does last for months as you are only to use it once a week. Aveda’s Scrub is $ 38 and not nearly as good.
I bought the Body Oil on my last trip in lavender. It really sinks into your skin and makes it soft and glowey and puts me right to sleep after a long day. The best cure for winter skin!
GO, buy now. Your skin will thank you!

Who doesn’t like delicious smelling hand soap? The sales people are extremely nice and go out of their way to help their customers.
Last Halloween a group of friends and I were in the neighborhood, walking innocently towards the subway when we were attack from above my eggs. I managed to duck and twist my way out of said attack, but one of my friends was not so lucky. She got nailed right in the ass and we escaped into Sabon to catch our breath and count our losses. The sales girl first told us they were just closing up but when we explained our plight they were quick to assist in the removal of eggs.
I don’t know how many people would scrub a customers ass, knowing that said customer wouldn’t be buying anything.
I think that says a lot about the sales people at Sabon, they care about the customers more than the sales.

«Oooh — you smell gooood.» It’s never a bad thing to hear that, right? Well, actually, if a creepy guy you just met at a party follows you around saying it and grabbing your arm trying to smell your elbow– it’s not all that. BUT… I guess it’s hard not to smell gooooood when you’re covered from head to toe with lotions and potions from Sabon.
I first fell in love with their brick and mortar stores in NYC. They are old fashioned apothecary-​like. So cozy. Helpful staff. Luckily, they have an online store so everyone can have the sweetest smelling elbows. I gotta say, I don’t really know what an «essential oil» is– but I don’t care. This place uses herbs and those really important oils along with ever magical Dead Sea salts to create the most lovely lotions, scrubs, bath salts and organic soaps– Ooooh, I really do smell goooood!
The Apple Lavender — a delicate milky pink color — is my favorite of their scents which include the sweet and girlie to the woodsy and the opulent — like Patchouli Lavender Vanilla, Lemon Mint and Vanilla Coconut. Sound good enough to eat, right? Well, they kind of are. Or, you will be.
Their body scrub is witchcraft. A little healthy exfoliation action, some essential oil goodness. The best I’ve tried. Great for your elbows (Really. Sooo soft.)) And once you get a whiff… you just fall in love with your own dang sweet smellin’ self.
Prices– $ 30 for a big jar of the scrub gives you an idea. The jar lasts and the packaging is lovely to look at. A good value, I think. Love the little wooden scoop that comes with each jar.
Creepy guys be damned — I just don’t care. I love to smell gooood. Go ahead, smell my elbow.

I do not leave my house without rubbing myself down in the Lavender Apple Butter Cream. That sounded a litle pornish. but it’s true! I smell like heaven, my skin is softer than a baby’s bottom (at least that’s what the men tell me .hehe), and only a lil’ dab will do ya! It’s all I use and at $ 25 bucks a pop, it’s worth it. Can’t live without it.
The store is really like an upscale version of Bath and Body Works and the staff is laidback and friendly and will urge you to wash your hands with some of their handwash which is also unbelievable. Your hands will be very happy you did. They also always wrap your stuff up in pretty paper making it all gifty looking, even if it’s just for yourself. I’d say it’s a great place to buy a gift basket for someone who likes to be pampered. Far better quality products than Bath and Body Works and Vicky’s Secret.
FYI: Their candles suck. They don’t smell at all. No good.

I got a teensy free sample of soap from Sabon like 6 months ago. I put it on the side of my bathroom sink, thinking it would last a week. It’s still going strong. In fact, it’s almost the same size it was 6 months ago.
This tempts me to start buying all my bar soap from Sabon, since it could probably be $ 20 per bar but still amortize to be cheaper than Irish Spring. And smell better, of course.

i have to say THANK YOU to this website/​these reviews for making me walk into Sabon. I actually went to the one on 6^th avenue directly after work because I didn’t want to wait to go to the one by my apt on the UWS. I would always pass by, and being half Israeli and knowing hebrew, I’d see Sabon and think I should REALLY pop in there someday. I thought it would be overpriced and stuffy, but I was mistaken.
I washed my hands in the glorious fountain in the middle and immediately purchased the Patchouli Vanilla Lavendar body scrub (which has me smelling fresh and feeling smooth this morning). It smells like heaven in a bottle and is finally giving my dry winter skin some relief. I plan to go back and get the body lotion as well. This is the kind of store that I could spend hours in and I want to have literally everything.
The pricing is roughly the same as a Bath and Body Works, but the quality of both service and their products is way better. Why use the same old cucumber melon/​warm vanilla sugar as everyone else in the world when you can smell like patchouli vanilla lavendar!!!