Staples

I called ahead about printer ink, and they had it in stock, and set it aside for my husband to pick it up. I didn’t get the man’s name who helped on the phone, but he had me hold on to make SURE it was in stock, and then gave me the ‘number’ of the ink cartridge to make sure I’d be getting the right one. Nice. My husband got there just as they were closing, but said a lady named «Tracy» helped him, and that she had the sweetest smile, and a very nice manner. We had been having a stressful day, and he said her smile just made him feel better

Inspired to write a review based on my two separate experiences there.
Visit #1, ⁷⁄₂₀₁₅: I bought a printer. Not only did the sales associate assist me in buying a printer that would in the long term save me money (due to lower cost of replacement cartridges, which I failed to consider), he then, without my requesting, searched on his personal phone to «price match» saving me another 50 $ off my purchase.
Visit #2, phone call ¹⁄₂₀₁₆: I had a hardware failure on the printer and since it was still under warranty, I needed a receipt to get it fixed. I didn’t have that receipt. So I called them up, they searched their records back to July, found my receipt, and emailed it to me.
Hooray for customer service!

Today my visit included buying another binder and divider inserts. Lets face it i was nervous when i saw the parking lot pretty full. But i guess they were in another store!
I also had purchased a little while ago insert dividers that were wrong but i had opened the package. When i got to checkout. I was greeted by Vicki.
I explained to her that these i bought a couple of months ago and they were incorrrect do they take them back… I had no reciept. She asked how i paid and i usually use a certain card so she scanned the item and i scanned my card and Voilá it worked.
Since i was purchasing other items it just got deducted from the $ 4 i recieved credit for… Now had I not purchased anything i am not sure how the refund would work store credit? Back on the card? No refund at all?
Today was wonderful and as Staples says «that was easy»

For the record, I’m a big fan of Staples and I’ve been to many different Staples location all across Nassau County. However, I felt the need to warn all consumers to beware of one particular, grumpy, grouchy, unpleasant customer rep at this particular store. My wife and I went in there on this Sunday morning a little after 10. The store was empty, so no legitimate reason to be miserable just yet. I went to the customer service counter and had the misfortunate to meeting Vicki. This lady was so miserable, cold, indifferent to my inquiry that I could NOT get out of the store fast enough. I can honestly say that was the first time in my life that my wife and I walked into a Staples store and did not purchase a single item. I could understand if the lines were out the door or the store was packed and your upset. But she set the tone with her desire wishing that she didn’t have to work on a Sunday. To be complete honest, «I» don’t want to work on a Sunday neither. While I was sitting in my car cooling down from the obnoxious behavior by that so-​called grown up name Vicki, my wife heard Vicki comment to her co-​worker out loud the following, «…all I know is, in a month and a half, I don’t have to put up with working any more Sundays…» Maybe the manager and/​or supervisor should give her an early holiday present and put her ass on the unemployment line so she doesn’t have to put up with working any days of the week :) :) :)

I had to update my review. I haven’t been back there since my last review, but my son needed to make a copy. I was reluctant. Well, we couldn’t make copies ourselves because every single copy machine, all of them, were out of order! Even the fax machine had a sign on it. Thankfully the girl behind the counter was able to. The line was long and she was very pleasant and polite. I can imagine how overworked the poor girl is. She was alone. They must be close to declaring bankruptcy or just closing their doors. Low inventory, lots of empty space and broken machines. Or perhaps management at that particular location is totally incompetent. Too bad. It used to be a great store to shop at.

Staples Garden City Park has new managers! They are more courteous than the prior managers! This particular store has everything you will need!
The customer service is now excellent!
Ask for Tony if you have any problems. He will take care of all your needs!

We love that Staples has a great recycle program and the money cashback from recycling certain things like ink cartridges is one of their great perks. Also kudos to them for allowing me to return an item I purchased on sale that I opened only to find out it wasn’t the right size. I was so scared that I wouldn’t be able to return it!

Tunes and interesting boxed edibles are the name of the game at this Staples situated next to (& sharing a lot with) a Petco. Shockingly, I didn’t feel compelled to intervene in typically-​ill-​fated conversations between employees & customers in hopes of dispelling myths sprouting from their misguided technological advice, however benevolent it may ultimately be.

Excellent customer service. Amanda in print dept is awesome!

I’m a regular Staples shopper in Northern California. I have generally found good customer service whatever location I’ve visited.
My experience Sunday, when I was visiting New York was extraordinary, however.
I was shipping some things back home, rather than schlep on the plane home, not something I do a lot.
Frankly, what I thought would be simple and straight forward was growing more and more frustrating for me.
Your employee, Amanda, recognized my growing frustration. On her own initiative, she made several suggestions designed to improve my situation. Ultimately, she took what should have been okay, was becoming a problem, and made it into something good again.
Amanda is the type of person that makes one choose one store instead of other very similar stores.

Office supplies with zero customer help.
I am unsure what it is with Staples stores– they always manage to hire people with the least interest in actually doing anything customer related.
The so-​called «help» doesn’t know much of anything and are not very helpful.
The checkout people are usually of two flavors:
1 — They don’t want to be there and will talk to their friend or just give you enough indifference so that you can’t wait to get out of there
or
2 — Completely overwhelmed. 25 people on line and one cashier is about right it seems to me…