Banfield Pet Hospital

I really enjoy this banfield. The staff is so nice. The front desk staff always tries to make you feel comfortable. The vet techs are knowledgeable and kind. The vets are wonderful!

This is the best pet hospital I’ve ever been to. :)
The staff is so absolutely friendly, they always have a smile on their face, and I love that I can see how much they adore these animals. It makes me feel comfortable!
Recently, our family dog Coco had to be put to sleep. She was 16 ½ years old and she was very fragile.
I hate that I forgot the vets name but she was wonderful and gave us so much time to be alone with her before she passed. She was very helpful on information for cremation, burials, etc. Once they put the medication in her to make her sleepy, they were so sweet and gave her a blanket to lay on to be comfortable. After the whole process, they gave us even more time to be with her even after she passed before they took her to the back for us.
They were so absolutely sweet about it.
Now I have a new puppy and our pet insurance only costs $ 40 a month, they treat her so well and they give me all the information that I need about a new puppy.
I love Banfield and I suggest them to anyone who loves their pets!

I LOVE this vet! I have gone to so many other vets with my pups and by far this Banfield location has been the best. I love the staff, they are so much nicer than the Banfield in San Marcos. We actually live in San Marcos and choose to make the drive to New Braunfels just because the staff/​vets are so fantastic. They always follow-​up after every appointment to make sure my puppy is doing well after shots, and they are always so friendly. The pricing is transparent, and I don’t feel weird about asking what kind of bill I’m running that day. I would recommend to everyone with pets! Thank you Banfield New Braunfels!

I had my first experience with this hospital recently and it went very well! I’m new to the area so didn’t really look around, though I figured I’d give them a try. The staff was friendly from the receptionist to the vet! Informative, clean, and pleasant. I’ll be returning soon.

Since my review I have spoken with Dr. Williams the veterinarian, and Banfield corporate office. Both were very concerned about Daisy and wanted to understand and correct any problems. I truly appreciate Dr. Williams who has taken care of Daisy since she was a pup. He has been extremely patient with her. I am happy to report that Daisy is back at Banfield. I know Dr. Williams has hundreds of patients, but he called I felt that his only concern at that time was my dog.

Dr. Williams is truly amazing ! I bring all 3 of my boston Terriers and my cats to him and he is awesome ! His staff are truly sweet, caring, understanding and loving ! Dr. Williams is always there to answer your questions and takes time to explain everything ! I am so glad that my girls go to Banfield !

I took my beagle puppy here because my german shepherd attacked him & his eye was swollen. I called they were happy to let me drop him off & check on him in between other appointments. They stated they would call me once he was checked out. I dropped him off at about 10 AM on Sunday 6÷1÷14. After hearing nothing, I called at 2:30 PM to check the status. I was told the vet did look at him and wanted to do xrays to check his skull for fractures as well as put him on antibiotics & pain meds as they looked in his mouth & he was Unilocaling in pain. I did not opt for xrays as before I brought him in he was playing in the yard with our cat. I approved the other medication and was told he would be ready in about 30 – 45 minutes, I requested they call me to let me know when he was ready. After agian receiving no call I went in at 3:30 PM to get my puppy. I was asked to wait the vet wanted to speak to me, I waited for about 15 minutes, I had to ask how long it was going to take in the middle of this 15 min wait period. The vet came out & expressed her concerns. I again approved the medication. When it came time to check out I advised I would do the antibotics & anti inflamitory mediciation, I had to wait to pay so that the information could be adjusted. The front desk lady told me the medication was locked up & hadn’t been re-​stocked & they wanted to give him injections on top of oral anitbotics & nothing had been given to him yet, I would continue to have to wait. I explained that my husband & children were waiting the car for me. I had now been waiting to pick up my puppy for 30 minutes, I was told at 2:30 PM that he would be ready in 30 – 45 mins. It was now 4:05 PM! I canceled everything and just paid the $ 43 office visit. I will be taking him to his regualr vet clinic — Comal Animal Clinic no matter what the case is from now on. I will never come back here. I had a similar experience with the grooming– they never call you like they say they will, you have to call them– only to find your pet isn’t ready to be picked up when you’re told.
When I picked my puppy up he immediately ate dry dog food that was left in his bowl just fine as well as playing with his chew toys. Makes me wonder how far open his jaw was pulled open during the exam or if it was just tender on the inside tissues. I feel the xray was something suggested to pursude a worried pet owner into something not needed.

This place is amazing. Dr. Williams couldn’t be any more friendly and helpful. Great care from great people. Lucky to have Dr Williams in New Braunfels.

Hands down, best veterinary care in the New Braunfels area! Not only is the care awesome but the Wellness Plans make routine preventative care simple and AFFORDABLE! The whole team there from the front desk, technician, to the vet are wonderful. They always greet me and my dog by name with enthusiasm. Even at 7 am! I couldn’t have lucked out more finding Dr. Williams. He has such a great personality and always willing and able to explain his treatment plans and importance of my dogs routine care. The wait is never too long and if they are a little busy, they always let me drop him off and the team has made me comfortable enough to leave him in great care. I have recommended everyone I know to Dr. Williams and the Banfield New Braunfels team!