County Line Veterinary Clinic

Really? A twenty five year old Veterinary Class Ranking is relevant to twenty first century performance? There is always a first, I suppose.
Let me be perfectly clear about what the straight «A» student offers. In 1995 long lasting insulin was introduced to the popular veterinary market. In 2002 the first edition of the «Bible» of small animal endocrinology was published which included – count them 48 pages dedicated to these drugs (the then «Doctor» Long claimed to have attended a CEU lecture by one of the authors). In 2006 the first veterinary long lasting insulin was released and heavily marketed by one of the major drug manufacturers. In 2008 «Doctor» Fowler had never heard of these medications. Moreover she claimed she did not know how to obtain them – we liked HEB Pharmacy when we were in Texas. She referred the pet to a specialist who in turn sent specific, very specific instructions that would have turned the pets condition around – however «Doctor» Fowler ignored, as in completely refused to follow these instructions. The pet crashed of course. The pet was sent back to «Doctor» Fowler, from an emergency facility, with explicit instructions in particular regarding the long lasting insulin. The pet was never administered the insulin (although we were charged for the medication which was kindly returned to us with our near dead pet – the bottle was unopened). The pet had been locked in a dark room for two nights in a building that had no security, no supervision and no fire protection. The most telling item is that during this entire ordeal we had two communications from «Doctor» Fowler. One was to say that she didn’t know about this medication despite her straight A performance in the previous century. The other was to tell us to «immediately» get our pet out of her facility since she «does not have an adequate staff.» If she ever spoke the truth it was that. Here is the insight, she had inadequate staff, did not understand the disease but accepted the pet into her care for two days and then had the office manager call the bank to be certain that our check was good before releasing the near death pet. So the final conversation with the office manager was we asked her if the pet was still alive, she just shrugged her shoulders. The first take away is that sweet talk to a pet is not a replacement for informed and current veterinary care. Perhaps the most important lesson is that confident and competent «doctors» focus on their profession and not their profile. Obviously this story gets much longer but it is also in the hands of those who can learn from such irresponsible recklessness.
This is a veterinarian and staff who firmly believe in sweet talking the owners of healthy pets. If the owners ask for veterinary accountability (you know like a «doctor») then the owner is the enemy and they are not above taking it out on the pet.
So do you want a vet who groomed her Unilocal last night or do you want a vet who studied the latest literature to help your pet? Seriously, folks you really don’t get the idea that these reviews are just a tad over polished and similar? Check out the Google reviews folks, isn’t it remarkable how only people who have a perfect editorial template review her «clinic»? Perhaps only outstanding copy writers take their pets there. Don’t forget to send in your «Best of» nomination…

We moved to New Braunfels several years ago and had to choose a new vet for our dog. Recently my dog has had some problems due to her age. Dr. Fowler is very knowledgeable and has helped us manage these problems. The staff is great and office is very organized. They even called several times after our visits to see how the dog was doing. Great service! Highly recommend! Thanks

Dr. Fowler is great with cats and dogs. I recently took my cat there for his yearly appointment and vaccines and I was surprised to find that they added a cat waiting room! How great is that?! If the waiting room is full of dogs the cats in carriers can get pretty freaked out, so they have a separate room that is quiet. The office is busy but we were seen on time and checked out quickly. She has provided lots of care for my animals and I have great experiences every time.

Can’t say enough good things about County Line. They take care of all our pets and respect my budget, too. When my daughter was 5 she had visions of being a vet when she grew up — the staff gave her her own personal tour of the facility. I them.

My dogs are my life and my dogs see Dr. Fowler. The one thing I love about this place is that they all seem to love animals and are always nice to me and my dogs. I have one dog that always has an issue of sorts and they are AWESOME with him. I trust them with my fur babies so that says a lot.

I just recently moved to New Braunfels and this is by far the best clinic we have ever been to! I made Zoeys appointment the same day I called, didn’t have to wait long to be called back, and had a pleasant experience with every person I encountered! They area em fairly priced! My dog has a bladder issue that I’ve taken her in for (to other vets) and the problem has never been treated. After just one visit, we received a diagnosis and medication. I feel like my pup has never been healthier! I was also pleasantly surprised when they called to check on her a couple of days later! Love love love this clinic!

I love coming here with my dog Lynette. They make you feel like you are the most important person in the office and your pet is first. They all remember every pet by name and ask how everything is going.
Some times the wait can be a little long, but it is all worth it. I use to live in New Braunfels and that is why we chose this vet. I now live 25 miles from them and I continue to go to them because I like them so much.
Keep up the great work!
P. S. I love the online digital vet records. You can look at your pets medical history and schedule appointments through it.

I’ve always had at least one reason with past vets that I wouldn’t give them a five out of five. Not this time. The customer service was exceptional from the moment I made the appointment, to my arrival, the visit itself, and when checking out. Dr. Fowler had a wonderful presence and it definitely had a positive impact on my dog. The vet technician was equally pleasant and I could tell my dog felt safe and cared for from the start. I also have no complaints at all about the bill (another usual concern for me when visiting ANY kind of doctor!) All in all a great experience and they have definitely earned a customer for as long as I’m here in New Braunfels.

Though Im not too fond of the female Dr in this office, I took my dog for a quick look see, she was limping. It was our first visit, the male Dr. was very good with her. She did great even though I knew she was in pain. Staff was very patient.

My puppy receives veterinary care, grooming and also boards at County Line. We have not had any problems with his care. The staff are friendly to our Otis and he is always happy to go there. I have already reserved a luxury suite for him while we are away for a weeks vacation in August. I will worry about him, simply because I love him so much and wish we could bring him, but can’t; however, I know they will take excellent care of Otis. I would not leave him if I thought anything less, he is our «baby.» If you’re looking for a great full service veterinary clinic, trust County Line. We do.