Cookies by Design

Great and prompt customer service. The cookies looked great and tasted even better! I ordered custom decorated cookies for work event and everyone loved them. Will definitely order from them for future events!

So generous! We stopped in for a treat just as the store was closing and we were given a few day-​old cookies as a bonus! Love this place

Wow! Let me start by saying that I was really nervous after I read the reviews. I ordered on their website the night before I needed them delivered. The next day, when I checked reviews, I was nervous. Not to worry! My son received his cookie birthday bouquet the next day– decorated beautifully and the cookies were great! I highly recommend this business.

I ordered and paid for a Christmas cookie bouquet on 11÷13÷15 to be delivered to my neice and nephews on Christmas Eve. This was supposed to be a fun surprise for them, but they were never delivered. I have filed a claim with Paypal, I have still not heard from the owner, he never responded.
How do you stay in business when you take money and never deliver? Answer: you don’t.
Save your time and aggrivation and stay away from this franchise owner.

Honestly, the only reason I order from this store, is that people get a kick out of cookie bouquets. I think the customer service sucks. The cookies are just so-​so. I ordered cookies to be delivered to work for a friend for his birthday. I was horrified when it arrived in the mail and they were not hand-​delivered. Sometimes they are decorated nicely — other times like a little kid did it. It is a crapshoot, but the second something creative and more reliable comes up, I am done with this place. I just get sick of doing Edibles. No offense to them, they are great, just kind of boring.

My husband bought me a cookie bouquet for our anniversary and had it sent to my work. It was only a day late and they provided extra cookies as an apology. But I do have to say that the «expectation vs reality» aspect of the look of the cookies was comically not good. He got me the emojis bouquet and the faces looked nothing like the online picture. They actually looked pretty sloppy and a tad creepy. Also, the cookies didn’t taste very good at all (and I love me some sweets!). I’m wondering if it is the location (Needham) because a friend of ours sent us a cookie bouquet back in June from Cookies by Design and they were so delicious BUT they were from the Woburn location. So while it was so nice to receive something at work from my husband, Cookies by Design in Needham didn’t come through on the end result.

I’m a repeat Cookies by Design customer, but this is the first time I’ve ordered from this location. The cookies were delivered on time, but the «assorted» dozen that I ordered turned out to be 8 oatmeal raisin and 4 chocolate chip. So much for an assortment. The next time I want to send a cookie bouquet I will definitely be using a different location.

I now understand why you only have 2 stars ordered cookies on Saturday for same day delivery. After calling several times that day there was no response. 3 days later I got a phone call. My credit card wouldn’t go thru. Damn right I canceled the card. So it wouldn’t get processed that’s how angry I was. Planned to order a few more times but I think I will stick with edible arrangements they know how to run a business .I am only giving one star because I have to rate it. If I could give a negative one I would

Never order anything from this place. I’ve been attempting to get a refund for an undelivered order placed on February 14^th and it’s now April 7^th. John (the owner) has not refunded my money after 7 or 8^th calls. BTW, he’s the only person that can process an refund apparently.
DO NOT ORDER FROM THIS PLACE. Others are having the same issue that I’m having with refunds. I’m in the process of filing a complaint with the BBB and looking at the process for small claims court. This place deserves ZERO stars.

I just used Cookies by Design to send a cookie basket to my husband for his birthday. They were amazing! Delivered same-​day so I was happy to pay the delivery fee. And these cookies were monstrous. Hubby loved them so much he hid them from his co-​workers and brought them home so he didn’t have to share.

DO NOT BUY COOKIES HERE. IF YOU WANT THEM DELIVERED, DON’T EXPECT THEM TO MAKE IT EVEN CLOSE TO THE TIME THEY TELL YOU.
My wife sent me cookies from here to celebrate my new job. She ordered online but called afterward to make sure that they knew it was going to a school and when school ended. The man on the phone told her that they knew when school ended and it would be fine. Well, at 2:45 I left school. At 3:00 I got a phone call from the delivery person and he said he was at the school. Clearly they didn’t know when school ended. He was very short as well and when I asked what he was going to do and if he needed me to turn around and go back to the school, he said no. He did offer to deliver the cookies to my home instead, which is only about 4 miles from the school. He said he would be at my home within the hour. So I thanked him, even though he was rude. I waited at home for about an hour and half and then called back when the phone was answered the man said, «What do you want?» I then stated whom I was and asked when he thought he would arrive. He said in about half and hour. My wife and I left an hour and half later and he had still not arrived. When we returned home the cookies were left on the porch right in front of the door when anyone walking by could have seen them.
The second problem in this situation was when my wife called the store to speak with the manager he was also short and told her he had been doing this for 10 years. That doesn’t mean he has been doing it well. He then proceeded to tell her, «Well maybe your wife thought the driver was short with her because he is a foreigner.» What the hell is that supposed to mean? And I am sorry when did anyone start calling people foreigners? The manager did not apologize and did not offer to correct the mistakes and rudeness. He explained that he would talk to the person who was in the store when my wife called to get more details about the situation. The proper way to handle a customer complaint is to apologize and offer something in return (coupon for the future, refund, etc.).
All in all we will NEVER again order from here. If they had just given us a discount or tried to correct their errors, I would consider it, but they did not. They didn’t even apologize and the manager spent his time trying to explain away his behavior and that of his employees. I was very disappointed. All my wife was trying to do was send me a surprise gift to celebrate and it turned into a headache.

For the baker impaired, this is the easiest and very alternative way to give a bouquet of thanks, love, or birthday wishes.
Rather than sending flowers, send something they can eat and you can order by phone, website or stop by their Highland Ave location. Depending on timing, they can do same day delivery or pickup.
For about 5 – 6 cookies, each the face size of a blackberry, it costs about 50 dollars. They decorate the cookies shaped into flowers, cakes, teddy bears, cars, you name it and covered with colorful frosting.
My sister got a job promotion so she was getting a bunch of flowers, so for me to stand out a bit, this was the way. You will pay 3 times the amount than baking but if you want it fast and can’t decorate cookies like Betty Crocker, this is your place.

Cookies on a stick! Seriously, enough said. Nom nom noms!