Eye Care Optometry Associates

They were not helpful at all, hinting I should just cancel the appointment. I’ll go else where thank you very much.

Not much glasses section but all the employees were nice. My optometrist was Nguyen, she had a really cute voice & she’s pretty fast with checking your eyes. Took only about 10 – 15 minutes for an eye exam.
The receptionist (young azn woman) was really sweet. & the older azn lady.
It’s $ 75 for a regular eye exam, if you don’t have insurance.

DO NOT COME HERE!!!
First of all, the staff is really friendly and welcoming. However, this review is not about the staff, it’s about the horrible business practice.
After getting an eye exam, the Optometrist recommended that I go with the Acuvue Oasis. Doing what any other patient would do, I went with the recommendation… AND I purchased 6 months worth.
After a few weeks, the contacts began to irritate my eyes (I clean my contacts regularly and I NEVER sleep in them). Thinking it would solve the problem, I discarded my contacts after 1.5 weeks (instead of every 2 weeks). I am now on my third pair and have come the the conclusion that my irritated eyes are the result of the contacts. Thinking it wouldn’t be an issue to replace the Oasis for my old precription (Biofinity), I set an appointment to return the contacts. They wanted another $ 20 for coming back!!! No questions asked, I agreed to the $ 20 charge and decided to just take the loss.
Upon arriving, I was told that in addition to the $ 20 charge, they will not take back the contacts that I purchased (6 MONTHS WORTH) and I would have to pay again if I wanted different contacts. I understand that they have a policy of not accepting opened boxes but I only opened 1 box! I would have been more than happy to pay for the open box. To top it off, the lady asked if I wanted to leave the contacts with them since I wouldn’t have any use for them… UNBELIEVABLE!
As an Optometrist (or any doctor), their priority should be the patient… not scamming patients for profits.
I will never go back. How sad that they lost a client over a few dollars. And I want to stress… the contacts that are irritating my eyes (that I cannot return) were recommended by the Optometrist. Now I’m stuck with 6 months worth of contacts. Thanks Eye Care Optometry Associates!

We had an appointment at 5 and right when we arrived the front desk lady said to us oh well we are going to reschedule for no reason because they close at 5:30.OK but we still were set up for an appointment at 5! She was so rude! We said no we have an appointment and they should honor it! They made a big fuss about how they are going to stay late because of us… oh sorry that your actually going to do your job! Two of the older lady’s Mona and a blonde one were complaining in front of patients! I have no idea how they got there jobs if they clearing don’t want to be there and are so rude. My little brother went in to get his eyes checked and an older blonde lady was pretty mean to my brother because the machine wouldn’t work and when it did he moved and she cussed in front of him!

The Front Desk Check-​in Clerk «Mona» was very pleasant to speak to and great customer service. When I arrived she asked if I was able to complete the online registration, I wasn’t aware of anything that needed to be completed prior to appointment. She was very understanding and set me up to completed to registration. Only waiting a few moments after I completed the registration I saw a poster of some COACH Camo frames they are advertised between the frame department and the exam waiting/​check-​in area, I asked the young girl in the frame desk if they had those frames in stock, without looking at her stock or search up the product she said no. Then a smiley friend young face assisted with the eye exam. After the exam I was asked to wait back at the front for the doctor. I was the first exam of the morning so it shouldn’t take long right? No. I waited over 15min for the doctor who was sitting in the back doing not sure what. After a while of waiting, the young girl went to the back to make sure the doctor knew I was still waiting for her. The Optometrist «Gabriela Figueroa» called me to the back and proceeded to ask the stand questions. When I mentioned I wore non-​prescription over the counter color contacts for cosmetic use. Quickly stated with a serious look on her face that those are illegal and asked if I knew they were? I replied no, I see them in many stores. She continued to «educate» me on the hazards of wearing un-​prescribed contacts. The serious emotions on her face and continuing to repeat herself began to make me very uncomfortable. I understand she is a very big advocate of the education of this topic but I don’t believe it should be to the point to make your patient feel uncomfortable. Once the review of my exam was over, the young assist walked me over to the frame department to choose a pair of frames. I asked again if those frames on the poster where in stock and she asked the same first girl with the same response. After searching 15 min for frames that suite me, we were able to locate the COACH Camo frames in a glass box. I laughed and said wait are those really them? I asked twice for these. I asked if they could check and see if they could get the frames in a wider size but they said all the places are closed on a Saturday and would have to check on Monday. I did see another pair of frames I liked but not in love with. I asked if they could call and check on the Camo cause those are my first pick. Monday 3:30pm comes around no call from anyone regarding stock of the COACH Camo frames in a wider size. So I decide to call and ask the front desk if anyone has looked into it yet. No one knew what I was talking about until I am put on hold and Marcela Alberto comes on the line. Her first response is «you got my email already?» I replied stating a never received a call or email that is why I am calling. I check my phone and sure enough I have an email sent at 3:22pm from «Eye Care NC» reading «Please call Marcela at Eyecare 477‑2159 regarding your Coach and D&G Frame». Marcela continued to state the Camo frames were not available with no other explanation. I asked if could get my prescription and get the frames somewhere else. She stated I could but would need to provide a fax or wait for it to arrive in postal mail. I told her I don’t have a fax but if she could send it via email. She repeated herself with the fax/​postal mail options, so I asked if it was against policy to send via email? She said no and would have it sent over. 2 min goes by and Marcela calls me again letting me know she would have to send it postal mail. I asked her why and that it would be a long delay waiting for the postal mail, that I prefer email. That’s when she told me the doctor never signed my prescription and couldn’t send it. I asked her then why would you sent if via fax? Wouldn’t fax and email be the same, she began to argue with me and seemed over the conversation. All I wanted was my prescription so I can get it somewhere else.

Now normally I hate visiting optometrists. Nothing personal against optometrists, I just don’t care to visit any place where I have to fill out a ton of paper work, sit in a lobby full of strangers on chair designed by a masochist and get herded from one room to the next — only to wait in the last room for seemingly forever for the Doctor to show up.
To both my surprise and delight — I avoided all the above during my visit at Eye Care Optometry Associates in National City. The entire visit was quick, streamlined and best of all — pleasurable!
I genuinely appreciate the outstanding pro-​customer service I received there; an amazing team! It was especially nice for me that day given I came straight over from my office on such a rainy day — heavy rains.
Thank you!

Very fun, professional staff. Dr. Nguyen is great, Josh is very helpful. The selection of frames was great, I guess they had just gotten a shipment in. I was basically a walk-​in but was treated like I had been their customer for years. Lenses were ready within 15 minutes of picking out the frames! I’ll be back to pick out another pair in a few months.

The associates are nice and helpful, they really show that they care about helping you find the best frames and sort out any insurance issues.
But beware when they schedule your appointment with 6 other people at the same time. My last experience there took them 1.5 hours to put me inside the eye exam room in total it took 2 hours. Usually, they are really good at moving their clients very nicely.
The doctors are very nice and understanding of eye care needs. They are extremely qualified to help you out.
They offer a variety of glasses including big brand names i.e. Versace, D&G and Prada.
They also accept most insurances.