Baskin-Robbins

This is the only Baskin Robbins in town that prints edible images in store for their ice cream cakes. Called on a Wednesday to ask about it, got the info and price estimate, confirmed that I would be able to come in Friday (2 days later) for a cake I need on the following Monday. Went into the store to order and they say their boss went out of the country for the week and is the only one who knows how to use the edible print out machine. Apparently none of them are able to call and ask how to do it over the phone. Then the girl taking my order had the nerve to tell me if I had come the day prior it would have been able to be done… So basically they all knew their boss was leaving but whoever I talked to on the phone said I could come in and do it and now I’m back to square one so thx

The staff is rude, I understand when it gets busy you just want to get everyone their orders and have them leave. but you do work for an ice cream parlor and have to have some type of standards for customer service. The only reason I am rating this place a 3 is because of the ice cream. Other than that this place sucks! First and last time trying out bask in Robbins. I’ll always go to cold stone for better everything.

THIS BY FAR IS THE WORST BASKIN I EVER BEEN TO! RUDE staff NOT FRIENDLY! and the managers are present EVERYDAY! Watching I guess making sure employees don’t give normal scoops! The scoops they give here are so SMALL the ball doesn’t even touch the sides of the cup! They scoop a thin layer until it forms a ball by the time u turn the corner it’s melted! I took a picture on my other phone and soon as I find the pic I will post it. I been to other location and the staff is soo friendly! I now drive way to Another location which is not close to me when ever I want baskin or I wait until I go out of town and go to the location I know I’ll get my money worth and I’m not lying. And don’t let it be the end of the month when they have scoops for $ 1.31 they really scoop small I will not return!

My high school had a fundraiser here. When the fundraiser did not bring in a lot of customers the owner sent a notice to the Associated Student Body saying that they did not want to do business with our school ever again. Shows how stingy and greedy this place really is. Do not have any fundraisers here.

The ladies here were great ! Came very close to closing and they were happy to help and got my order completely correct! Definitely coming back.

I just went inside Basket Robbins and saw that they had a deal on the glass window that says,“buy 2 scoops and get a waffle cone FREE,” which I got. I decided to get one scoop in a regular cone and the other scoop in a regular cone also. When I got to the register, the lady said that I could only get the 2 scoops in the waffle cone but the waffle cone part would be FREE. I told her that I didn’t know that. If you want to put 2 scoops into a waffle cone and not charge the cone, then why don’t the deal or sticker say that? I was so confused. They shoudve made it more clear. I’m never coming to this location again if they want to be complicated. I’d rather go to a different location instead of paying an arm and a leg for damn ice cream!

The owner or manger of this location is extremely rude

The ice cream was okay, nothing special. We had the cookie dough in a waffle cone and a bowl of bubble gum. But the location is a little sketchy. There was a guy outside asking if anyone wanted to buy movies.

Never going back to this location, the short Hispanic lady was so rude, horrible customer service and rude as hell, I think she should find her self another job. Sorry BR but I rather drive 10 miles n go to CS than deal with this person. Yummy ice cream but bad customer service!

what do I want…
Ice cream, smoothie, sundae or cappuccino blast?
decisions, decisions
Decided for a 2scoop sundae
then make up my mind on the flavors…
traditional choc, strawberry or vanilla
or
go nuts with nutty coconut, pecans, peanut butter or mocha
I let my son decide
finally! jamoca and icing on the cake with hot fudge and nuts
yummy

I have never been so upset about going out for ice cream ever in my life. It was a warm day and my hubby and I thought we could cool off with a scoop. Walked in to the door and it was like walking into a sauna. The employees were not helpful at all, we stood around ready to order for 7 min and there was only one other customer in the store… AND FIVE EMPLOYEES BEHIND THE COUNTER! We finally ordered and we were so disappointed with our scoops, they were so tiny and already melting because of how hot the store was. We had decided to splurge on the fancy cones dipped in chocolate and coconut and they were horribly stale. And I have failed to mention how over priced it was… it all came out to 9 dollars! I’m never going back, next time I’ll go to DQ

Deliciosas sus nieves y el pastel ni se diga… riquisimo! Compre un mini pastel para mi hijo… creo me gusto mas a mi que a el! :p la atención fue buena, en cuanto entre rápidamente me pregunto una chica si ocupaba ayuda, si recomiendo esta neveria :)

The ice cream is good. Service is good. A small place that gets crowded quick. Parking is a nightmare in the lot outside

My boyfriend and I visit this location because it’s the closest to us. Lots of flavors and special deals on cones and sundaes. The size of the store is not very large so it can get crowded quickly when there’s a rush of customers coming in and out. Customer service is a hit or miss for us when we visit. Every now and then we do get attitude from some of the girls working behind the counter which I am never a fan of but given how chaotic it can get, so I guess I can empathize a little. Overall, the selection of flavors and treats keep us coming back!

Disappointed is what comes to mind to describe this Baskin Robbins. I drove from Coronado because this was the closest one to me so didn’t mind driving. First of all it’s smaller then most locations but that’s not a big deal for me. What bothered me about this location is that there was 4 girls standing behind the counter with their arms folded as I stood there with no one in front of me waiting to be helped. So when one girl finally asked if I had been helped and I gave her my order which was a simple chocolate shake, vanilla ice cream chocolate syrup. She shows me a cup of vanilla ice cream and starts pouring syrup in it and says ‘tell me how much you want.’ Last time I checked they’re suppose to know that not me. I told her I didn’t know and she says ‘well nether do I, we never make it this way.’
Now what irritates me more then waiting & the girl having no clue what she is doing is the fact I’ve ordered that shake several times at other locations and never had this issue. Probably wouldn’t come back to this location.

My girlfriend and I went here today, from the minute we walked in both girls were very nice, there customer service was great, even offered us to try some of the flavors. We’ll definitely be going to here more often!!!

Awesome customer service been there once a week and sometimes twice a week and all the times the girls have been very helpful attentive and respectful. We order our ice cream as we were getting in the car my daughter dropped her ice cream. I walked back in there holding my credit on my hand and my daughter was still holding her empty cone and the girl immediately seen her sad face and offer to replace it! I was waiting to get charged for it the girls said no its ok! Awesome customer service I’ll be making this my ice cr e am place

I always buy ice cream birthday cakes at this location. They are well decorated and have a good ice cream selection. Sometimes the piruettes on the cake are soggy but that’s just from the cake being on the fridge.
Also, the manager is really nice and will let you sample flavors if you are indecisive between cakes.

Becoming a go-​to place for us. Shop is very clean and the staff are super helpful, attentive and friendly.

Love this place! We drive 5 miles just to eat their delicious ice cream! Friendly staff too!

LET’s BE REALLY REAL LADIES and GENTS… BASKIN-​ROBBINS a staple of the U.S. of A! You don’t think so??? Well I don’t care what you think… my review…
But really though, such a history of 31 flavors and actually more! So yes 5 stars this place deserves. The customer service is great, always enough workers to get you your favorite flavor and are very attentive, well at this location.
My favorite flavors… Jamoca Almond and Pralines and Cream. Sometimes I’ll go for the good olé Rocky Road or Coffee ice cream. I definitely took advantage of the double scoop deal to get a free waffle cone… so just do it if you come here. The deal might not be there for long! Also a big fan of the Capuccino Blasts… Mmmmmm wish I could get one now. I mean, sometimes that Sbux iced latte is old news, so you want something yummier (is that a real word, if its isn’t, I got dibs for publishing in the Webster’s!)
I’m walking on sunshine, and probably to the gym cause I think I eat to much of this stuff! Hold you applause please???