PAUL Natick Store

I usually eat at Paul in the financial district in Boston. I always had a lovely experience. On President’s Day, I went to the Natick Mall and wow, what a difference. I waited 25 minutes for my chicken salad and it was not tasty. Also, every person that came into Paul around this time (1:00pm) had to wait for a table to be cleared before sitting down. At the table next to me a baby had thrown food all around the high chair and when those patrons moved, no one cleaned up. The next people who say down cleared the table. The manager needs to take a look at staffing. The person who was serving and cleaning was clearly overwhelmed and needed more help for the volume of customers. I will not return to this location.

I’ve been to Paris and this does not even come close to being in the same stratosphere as a French bakery. Except for the prices. those are very center of Paris .
The coffee is decent at best and the pastries are absolutely horrible, no taste at all except for the enormous amount of sugar that has clearly been put in them .
Do yourself a favor, go to Starbucks or even Dunkin and save a pretty penny for the same stuff.

I came by this place by accident while walking through the mall. Paul has a very good selection of pasteries and sandwiches.
When you get to the counter you are greeted in French which adds to the overall experience, I suppose. General service could be better.

This place is just like its counterpart in Paris which is wonderful! The croissants are yummy. Please come to California!!!
But I agree with all the reviews about slow service. The woman waiting on us was very nice but she was all alone. This is a staffing issue and I’m sure fairly annoying for the existing staff.

Pastry is good. Food is ok. Service, needs a lot of improvement. Service is slow and sloppy sometimes. I ordered iced latte twice and both got pretty screwed up. How? The first one, the waitress made it to hot latte. After she realized I ordered iced latte, instead of remaking it, she poured the hot latte in plastic cup and put ice cubes in. So I got a lukewarm latte. The second latte, the waitress passed me a drink that had huge foam on top of black coffee. She was even not sure what she was making and apologized. She called for help and then told me she’s sorry that she made an iced cappuccino.
They really need to get the service better.

At first glance, this seemed like a nice little café that fit right into the Natick collection. The pastries look very nice and range from macarons to quiches and sandwiches. I asked to have my pastries warmed done I was planning on eating them in the café area, and they apparently «don’t do that here». So I proceed to find a table, just to find that the whole café full of uncleanned tables. Unhappy and feeling completely unwelcome. They need to hire more staff. Otherwise, the pastries, which would have probably been better warm, were ok.

Plsce is getting worse and worse. Just wacky. Service is usually slow and terrible. Everyone is always new and untrained. Nothing is easy or quick here.

This place has delicious pastries but I think they just have bad management for restaurants they are always out of food the last few hours they are open. Why not close it down they will even save on staff time.

Sandwiches were not good. Bread was super hard. French onion soup had no cheese or croutons, and it was super salty. Not impressed.

No idea why you’d want go here. Went for lunch on Sunday and it was a clown college. Twenty high school kids running around without a clue. We waited forever to order and a pretentious girl say «boujour someone will be with you shortly» — nope. The pastry looks good but the sandwiches look uninviting.
We order a sandwich and a tart. We’re given a tray with those stupid numbers. We wait and wait. The table next to us ask where their two sandwiches where and one of the thousand kids brings out the sandwiches asking every tables are these yours? WTF are those cheesy numbers for? The guy next to us points to the number and asks why do they have theses?
Everyone is asking where their food is. Ours food comes out and it is uninspiring and tastes like it looks.
About now a foursome is so irate they get their money back but still no food. A manger comes to apologize but screws it up by not really apologizing and not getting them their food.
This place is a cluster and the food, including the tort were meh. Wouldn’t go again even if it was free.

As someone who was born in France and has spent many summers there, I was very excited to have PAUL open in the United States. I have been here twice since it opened and had a positive experience both times. My first visit consisted of the scrumptious Tomato Mozzarella on an olive baguette with a cup of hot chocolate. The second time I went for the lunch combo with the L’ile de France (brie and lettuce on a raisin baguette), a strawberry tart, and a freshly brewed iced tea. The Olive Fougasse was very good as well. I would say their baked goods are well made but they are unfortunately not able to replicate the French baguettes.

The elcairs here are so decadent. I feel like royalty everytime I eat them. Have eaten the chocolate and café eclairs both are great.

An awkward and unpleasant lunch visit.
My first time there, so it wasn’t immediately obvious how or where to order lunch. I think it’s all cafeteria style, i.e. «point-​and-​order-​from-​display-​case». I felt very awkward asking for and looking at a menu to order lunch while other people waited in line. When I did order, the server told me I was in the wrong place to order that item, so we both walked down a few feet to make the order???
While I was looking for a seat, cafeteria tray in hand, another person rushed out to say they «didn’t have the ingredients today» to make my lunch. I decided to ditch and get my money back. Refund was awkward too since they apparently didn’t have my order details??? Just get me out of there!!!
I left irritated. No food or drink. $ 2 left in the tip jar.
On the plus side, while I was outside deciding where to have lunch, someone come to offer a complimentary croissant. Too annoyed to accept, but nice anyway.

Food excellent. Atmosphere excellent .
Though the staff is uninterested, not paying attention, the seating area is dirty especially on the floor .
Hope someone reads this

This is a review for the chocolate macaron I had today. Macarons should not be cold. Obviously not fresh. Disappointed.

Can’t wait to go back for more! Delicious croissants with crunchy, flaky crust.
Palmiers are so crunchy!
The two of us split Croque Monsieur along with a smoked salmon sandwich on a sesame seed baguette. Very tasty. It was nice that the Croque Monsieur came with a small side salad with a light dressing. No half sandwich and soup option here but if you’re with a friend, split the sandwich for a fresh bowl of soup.
Unfortunately, had to get a new pot of coffee because it wasn’t hot enough. Very nice that each cup is made to order and not sitting in a carafe waiting to be poured. Rather wait for a fresh cup.
Can’t wait to try their macarons. They have mini and jumbo sized ones in about six different flavors. Looking forward to trying their olive bread, too. There’s a variety of eclairs so those are also to be tried on the next visit.
All of the servers were very nice.

Sweet sweet people at the café! Beautiful pastries, lovely lunch. Really thrilled to have some France closer to home! Share an INCREDIBLY decadent croque. When you can take something a pheasant as white bread and transform it into something crave worthy… Dill scented poached salmon, crème fraîche, leeks and swiss, perfectly crusted bread… decadent. With a salad lightly dressed. Wess, our barista of the day, simply a DOLL! Alex behind the counter, another DOLL. Flaky puff pastry deliciousness (kings bread OH MY). LOVELY tea, rich coffee. Just a little piece of heaven. Its tight and small, so plan accordingly. Counter can be confusing, but amidst the chaos, the wonderfully well raised staff can keep it together, and keep you filled. And did I mention they have FRESH OJ? M O N E Y!

I tried the new French café «Paul «for breakfast yesterday, and I was impressed, overall. It’s nicely appointed and designed, well staffed, and the menu offerings seem to be of high quality. Overall, a very nice addition to the mall and the area.
I was initially impressed by the ambience. It is a welcoming, cozy little café, and they have several seating options, including traditional tables, as well as cozy love seat style chairs. Time and effort was put in to the staffs uniforms as well as the interior decorations to make you feel you’re in a French café. They do a nice job at this.
The ordering process seems pretty streamlined. You order your food at the front, and then sit down, and they bring it out to you. The drinks/​coffee is prepared in a separate location, and it’s a staff member who seems dedicated to this only, so you get your coffee/​beverage quickly. The staff seems well trained, and very polite and courteous.
I was very impressed with the food/​presentation. The eggs Benedict I ordered was nicely presented, and the ingredients tasted fresh and well prepared. It also came out in a very timely fashion!
The prices are perhaps a bit on the higher side… I payed a little over $ 16 for coffee and eggs Benedict, but it was a very pleasant experience, and the food was tasty, filling, and healthy, it seemed. Because of the price, it’s probably not an every day location… but I will certainly be going back.

An excellent new addition to the Natick Mall! I was very happy to discover this bakery and had to give it a try, and I’m sure glad I did. Besides the main bakery, there is also a coffee/​pastry booth in the middle of the mall near Macy’s — perfect for those who need a quick bite as they shop! I was drawn in by the beautiful display of pastries, namely the macaron tree sitting in the window. I decided to try one of the raspberry macarons and it was delicious. Perfect texture and also not too sweet. It’s worth the $ 6 — almost the size of my hand! Service is excellent too, and I felt like I was at a local bakery right in Paris. Can’t wait to go back and try more of their pastries.

I am addicted to this place! I’ve eaten here at least 6 times. Hands down best coffee in the area! The pastries are straight out of France (if you close your eyes, you could be sitting in a coffee shop in europe.)They make everything in house except for their macarons, which they ship in from France. This is a must for anyone who is a coffee lover. The only complaint I have (and I’m not complaining!) would be that sometimes the line can get a bit backed up. But I’ll gladly wait in line for the quality of the food and beverages they serve. Perhaps they should make a line specifically for beverages only. This would take care of the back up I think.