Midas

Called in earlier today to ask about pricing for an oil change and to see if I could be in and out quick since I didn’t have much time. Ken answered the phone and he’s the nicest man ever. Super sweet and let me know it was about $ 31ish (totes forgot exactly what number he said). I came in about 30 minutes later and was greeted by the friendliest human alive, Ken. I normally don’t give my two cents about places unless it was extremely good or extremely bad. This was extremely good. It took a little longer than I expected but that’s okay. Ken and I struck up a conversation about Hopkinton– I work around there (that’s kind of irrelevant). Anywho– Kenny really cares about his customers and is a wonderful representation of the company. Five stars, two thumbs up, go see Ken– you won’t be disappointed!

Came in for an oil change and tire rotation which was completed in about 30 minutes. The staff was very nice and the waiting room had a TV, magazines, water and coffee as well as air conditioning. I will definitley come back here.

Very honest and friendly crew. Pricing is decent, but you get what you pay for. I had an issue slightly out of warranty and they covered it 100%!!

I brought a 17 year old car in for an oil leak. ‘Dave’ tells me «You need an oil sender unit.» I say «OK» and the job is done for around $ 250. Within one day of the job being completed, there is oil on the undercarriage and on the driveway, all in the same place, and in the same amount (judging by areas of coverage) as before.
Within a month, I take the car back. ‘Dave’ says, «Sorry, yeah, it’s actually your manifold gasket; it’s cracked. You need new gaskets; $ 500-​$ 600.» I point out that I just paid $ 250 for an oil sender unit that I evidently didn’t need. ‘Dave’ responds, «Tell you what: I’ll do it for $ 300. And I’ll take care of the coolant leak I see in there, too.» I say «OK» and the job is done.
Within one day, there is oil on the undercarriage and on the driveway, all in the same place, and in the same amount as before.
I take the car elsewhere. They glance at it and tell me that, in all likelihood, Midas «simply didn’t tighten the new gaskets completely; not a big deal, not much oil leaking.» I choose not to complain to Midas.
Many months of slow leakage later, I go back to Midas. ‘Ken’ (who obviously puts a lot of effort into being a nice guy for customers) says «It’s not oil; it’s power steering fluid. Repair will be $ 370.» I am at least relieved that it isn’t oil this time. The job is done.
Within one day of the job being completed, there is what I now believe (per ‘Ken’) to be power steering fluid on the undercarriage and on the driveway, in the same places, and in the same amounts, as before. The power steering also fails completely.
I go to Midas. ‘Ken’ apologizes for the botched power steering job and adds, «It’s not power steering fluid that’s leaking now, it’s oil (!!!); you need a new oil pressure sensor. $ 125.» I become disturbed at this point and note that this would be Midas’ third diagnosis and third attempt at the leak, and I will now be into this leak for the better part of $ 1000. ‘Tim’ (the owner) comes out, says there’s nothing he can do because his records show I drove the car 20,000 in the one month that elapsed between the first and second repair attempts (and also grossly misrepresent the overall mileage by 50,000 miles). I point out that his records are clearly ridiculously wrong, which he ultimately acknowledges and agrees to make the third attempt for $ 80, but not before telling me my car is «The worst car GM ever made.» The job is done.
I go to pick up the car. ‘Tim’ comes roaring out of the back: «[My records show] we never did a manifold job on this car! Don’t come in here talking shit when you don’t know what you’re talking about! I’m not working on this car again!»
AS A MANAGER/​OWNER, HOW DO YOU NOT KNOW WHAT YOUR OWN PEOPLE DO ON A CAR IN YOUR OWN SHOP?
I point out that he is misreading his own inaccurate records, and he seems to grudgingly acknowledge this as he stops accosting me (his own paying customer), but not until bringing out some guy from the shop area (at my request) who allegedly was on hand when the first two failed attempts were made. This guy insists «We did coolant work [on the car at that time],» which I immediately point out was never in dispute. He goes on to say my car is old and junk, and challenges me to explain how I know it is oil that is now leaking from the car. I reply, «Because ‘Ken’ told me exactly that.» He then scoffs at my assertion that the three jobs have been done on the same leak, asking me how I could possibly know that. I reply, «Because the same amount has appeared in the same place at the same rate throughout this comedy, and, not to mention, because Midas told me so. Now, you’re telling me the consistency of the leak was just coincidence, it’s really three different leaks, each popping up immediately after a Midas job?» He replies that no, that’s not what he’s saying; he’s just saying my car is old and junk and therefore must be leaking everywhere all the time. ‘Tim’ repeats this refrain a few more times as I pay and leave Midas for the last time ever.
UPDATE: The leak is finally fixed. 3^rd try was the charm, Tim.

These guys are the best. if you are looking to have your car checked for the winter, i would say call this shop first. they are nice, friendly and very approachable. they will save you a lot of money too.

Did a great job!!! Just had my front brakes and rotors replaced, I waited so long to get them fixed that I froze up my calipers. I know cars (worked at a dealership for a few years back in the day), these guys told me exactly what I thought/​knew what was wrong. They didn’t try to «screw» like other reviews say. I’ve been bringing my 2 Subaru’s and Trail Blazer there for several years and have always received great service. Never cut corners, and workmanship has always been good.
People need to remember getting your car repaired is like going to the doctors, you’re most likely going to have to wait longer than expected, and just be glad they fit you in instead of telling you the next available appointment isn’t until next month. Will continue bringing my cars the Midas in Natick!

My exhaust pipe broke again last week, and this time the whole thing was so rusted it had to be replaced. I don’t know what a normal lifespan for an exhaust pipe is, but these guys got me an extra 3.5 years out of it, doubling what would have been the lifespan of THIS exhaust pipe had I replaced it the first time.

Torn between giving 2 or 3 stars… I guess «Meh. I’ve experienced better» is a more accurate representation of my experience than «A-​OK», so I’m going with 2. I went here for a brake job. They seem to have done a good job with the brakes themselves (hence my desire to give a 3 star rating). However, I was upset by two issues:
1. I arrived earlier than other customers, one customer in particular made a fuss about having had an appointment, which they hadn’t remembered to record (I had one as well), so they essentially let him skip me in turn. As a result, my car sat in the parking lot an extra half hour because all the service bays were full. It seems to me that it should be first come, first serve rather than better service for people who complain.
2. When I was initially given the estimate (more than $ 400 for rear brake pads, rotors and labor), I asked if they had any coupons I could use for the brake job. The front desk person said they didn’t. After I paid, I heard another customer turn in a $ 30 coupon that applied to service over $ 300. I of course asked if I could have this applied to my bill as well, and they said no, because I’d already paid. I think that they should have told me that a coupon existed, and also that they could have offered some sort of recompense – maybe a free oil change – since they didn’t give me the discount.
So in summary, «Meh. I’ve experienced better.»

I just had one of the best auto service experiences EVER! Manager Dave was extremely friendly, honest and accommodating. I was so impressed by the way customers (not just me) were treated. I highly recommend this Midas location, I will certainly patronize them again! THANKS!

The guys were nice. I came in for an oil change and they let me know I’m going to need my break pads replaced soon and didn’t push me to have them so it or get it done today, or with them. When I said I would rather just have them do it they got it done pretty quickly and knocked $ 25 off the price. I’m definitely going back!

I used to take my car to other places. I don’t anymore, and haven’t for some time. I have always felt them to be reasonable and fair in their pricing, and I get treated like the long-​standing customer I have become. I’ve never been surprised by an add-​on. If they think something needs to be done they explain why and ask permission first, without fail. They’ve caught things for me that I’ve missed and have always been good about taking another shot at something if it’s not quite right (which is a very rare occurrence). I love these folks!

Nothing but bad experiences at this place. I’ve given Natick Midas several chances but they managed to screw me over every time. The prices are outrageous compared to nearby competitors. $ 80 to investigate check engine light? Check nearby garages they will do it for free, takes one minute. The service isn’t any good either. They can’t even replace a rim properly, had to go somewhere else to get it done right.
There is no hard sell or pressure like other reviews said but many surprise charges when you pick up your car. Be ready to pay more than what they quote you at the beginning.

You’re not going to get pampered like you would in a dealership but you can’t beat good honest service at a good honest price. They do what you ask without trying to pressure you into having work done on parts that you never knew even existed! Oil change was $ 20.85 which he rounded off to $ 20. I will certainly be returning.

I agree, the folks at Midas in Natick are totally solid. They do a great job at fair prices. Best of all, they don’t lick their chops at the ladies as happens at so many autobody shops. Thumbs up!

A great place for regular car maintenance. I’ve taken my car (’02 Explorer) to the dealership, Jiffy Lube, and a local place, and this is by far the best. There’s no hard sell — if you go in for an oil change, they won’t try to convince you that you need new tires, windshield wipers, & transmission fluid. On occasion, they’ll make recommendations that are completely reasonable according to my father and the mechanic who does my inspections. I always get in and out fairly quickly (and usually go on the weekend) They give you coupons for your next visit, so the price is great (less than $ 20 for an oil change).