Macy’s

Quality just isn’t what it used to be regarding merchandise and customer service. Tried making a return of various items downstairs and was told I could only return some of the items downstairs and would have to go upstairs to return the remainder because they were doing inventory. Really? The customer has to be inconvenienced because the store personnel is doing something every store in existance also has to do? When I asked for the store manager’s name the clerk said she didn’t know. Macy’s used to mean quality, but that is no longer the case. They also outsource their customer service. I called questioning a late fee on my account and was told that if I paid my bills on time this wouldn’t happen. Excuse me? The error was on their end. After these experiences I no longer shop here.

Clean the dressing rooms for the love of God! There were so many clothes hanging you couldn’t hang anything else. The seating/​bench was dangerous as one of them was coming off the wall. Everything seemed really old and in desperate need of some TLC.

I came here today with my wife and I spent most of my time walking around the women’s garment section. This store has an old fashioned feel to it. It’s Thursday during the day and it looks like nobody cares about how the store looks. There are lots of garments on the floor and lots of random clothes on racks everywhere. I had to push a pile of clothes to the side to be able to sit on the sofa next to the fitting rooms.

If there is one macys in the area which deserve a zero star, it is this one. The managers here are absolutely useless too. You will keep sitting waiting for help and one will. Infact the Estee Lauder area is by far the worst I have came across. There one staff member walking around ignoring every customer. I dont even why that lady was hired in the first place.
Also some staff members do not even wear there badges so you cant even tell if they are working at macys or not. Name tag should be mandatory, if the person doesn’t have one for the day at least give him/​her a temporary one.
Overall never coming here again, if you are in the area, head to Nordstrom way better or even macys in Marlborough and Auburn are hundred times better than this place. The staff here is absolutely clueless. If you need something they will ask you to look around and find it instead of finding it for you.
Zero star for this store.

Sad to give a bad review for macys as I used to really like the one in Kingston Ma.
Went into Macys for some Jewelry at the Natick Mall. Nobody was around for about 10 – 15 minutes. As me and my girlfriend were just waiting there two more people showed up asking where the Jewelry person was. A few minutes later a Black woman named Barbara showed up and started helping an old women, we didn’t mind even though we were first, shes an old women help her no issues. It did take quite awhile to wait for that transaction though. She then started helping another woman and skipped over us again. She told us that we would be next and sorry for the wait. So we waited again. Finally when she was through she told us that she was going to take yet Another customer and we’d be next??? Are you kidding? A person that Just showed up! We starting thinking this was some kind of Racist BS as we are an interracial couple. Perhaps not perhaps shes just inherently rude all the time. It had been around 40 minutes now. The jewelry clerk told us that a manager would get us started to help us. She told him (Black male manager –forgot what his name was-​) and then he just stood there for a few minutes even after acknowledging her, finally came over and I just said, «No, thank you we are good, we might be back we might not», Clerk: Are you sure, hes right here? I replied with: I waited over 20 then 30 to 40 minutes for your help and nothing” We walked off.
My Girlfriend made a complaint to the macys website and days later got a call she missed but got the voicemail telling her that it was the manager from Jewelry «A different woman» and to please call her back.
So my Girlfriend called back to the Jewelry department thinking it would just be an apology. The Clerk we had trouble with before picked up the phone and said the manager was not their, My girlfriend left her name to tell her that she just called. Heres where it gets messed up. The woman on the phone starts arguing with my girlfriend that she wasn’t rude when we were their the other day and that she thinks she was wrong. Now your first thought should be, why does the Clerk know my Girlfriends name? The only way she would know that is if her boss that had to talk to her about her behavior told her about personal information about the person that sent the complaint. Which I know is against policy.
My girlfriend did get ahold of the Jewelry Manager, but they didnt care in the least. they made up excuses for the clerk and didn’t care one bit about them arguing over the phone to a customer. Obviously there is something wrong at this store. You DO NOT give out customer information to your employees, unless your joking with your friends about the incident right? The Manager was completely out of line and the clerk should have been in hot water at work.
We were actually looking at engagement rings that day, so the place lost out on a few thousand. Hope those customers that bought 50 dollar items ahead of us was worth it macys.
I have bought many things from Macys since the 80s, after this kind of treatment and the lack of care for the customer I will no longer be returning.

Review for the store: WONDERFUL! Amazing Macy’s store in the Natick Mall (so much better than Brockton, South Shore and North Attleborough). Has everything you’d ever need and is somewhat clean and organized. The staff are friendly for the most part, and the managers are kind.
Review for Customer Service department (when I called): Terrible. After I came to this dept. store on May 9, 2015, I checked my receipt reading that this store is located at «1245 Worcester Road». That is incorrect. It should be «1245 Worcester Street». Worcester Street is Natick and Worcester Road is Framingham. The woman said that it is Worcester Road and there is no way to fix it. I asked it if she could let corporate know about it and she said she couldn’t. I called again the next day and they said they would look into it and were sorry about my experience yesterday, but there is no excuse for letting managers who don’t care, manage such a great store.
I may return, but I’ll shop at the Marlborough location first! (or at this point, even one the other stores mentioned above!)

They won’t allow you to buy anything at any stores in the store like Sunglass Hut. They basically begged me not to buy anything so I put down my merchandise and left. Obnoxious. I generally like Macy’s but I see alot of stores doing this practice. I don’t think it makes for a nice shopping experience and let them figure out their receipts internally at the end of the day. Will I still shop at Macy’s? Sure but it might not be my first pick.

First, this Macy’s has a good selection of men’s clothes. Better than my local Macy’s. We went for Christmas shopping and the service pitifully poor. I went to check out with an armful of clothes and found 2 cash registers down due a computer failure. The 3^rd cashier said he wasn’t taking any customers and was closing down. One employee said to us, «hey it’s 3 weeks before Christmas» expecting us to cut him slack for the lousy service. Damn right. Employees would be wise to get their butts moving and stop making excuses. We left empty handed.

Great Sale recently!!! I love that. There was a very friendly helpful young man in the suit department. However, do Not use the tailor there. He is terrible!

Me and my fiancé went to return some luggage because the lock was pre-​set before we got it, so it was not possible for us to open. Lois, the woman we initially spoke to wasn’t great to say the least. She basically told a co-​worker we needed to return it because we had set it and couldn’t remember the combination, which wasn’t the case. She had a terrible attitude and was borderline insulting.
RIck who assisted us afterwards is the only reason this place doesn’t get one star. He was very helpful and assisted us in the return.

The worst customer service of any department store. Except maybe JC Penny. The fitting rooms smell like a wet dog, sensors are left on clothes (always fun to discover that when you get home), and the «size markers» on the hangers are 9 times out of 10 not correct (I’m specifically referring to the Junior’s department. So gross.)

This review is for the Bobbi Brown located inside this Macys. I had probably the best makeup experience here today since the first time I bought myself nice makeup (Dior inside Bloomingdales in the Aventura Mall in Florida).
I came here from the MAC store after being pretty disappointed with the service. When I buy makeup not at CVS, I usually try to rely on the advice of a talented make-​up artist/​salesperson.
I first went to the MAC stand in Bloomingdales and the only person on duty was someone who had override my request for «conservative makeup I can wear to work» and said that I should just be a «Mac glamour girl as long as you don’t work with customers». Yep, that won’t work. I think I’ll pass on the dark purple glitter eyeshadow in the office thanks.
So I popped down to Bobbi Brown and was helped by Laura who is one of two very nice, talented, and helpful makeup artists I have ever had help me since I started wearing makeup. Not only did she select colors I would have never selected myself that looked great on me but she explained the color theory behind it and told me what I should look for and avoid in products for my personal use. Basically, she seemed to know a lot more about makeup than the bulk of Sephora & MAC people I have had help me in the past.
I highly recommend this Bobbi Brown & Laura, especially if you need help selecting the right products and shades.

Quick Summary:
Me and my girlfriend tried to buy items from Macy’
and got very negative and rude response from them.
Considering Macy’s is a very well know and reputed company, they sholdn’t raise questions to their customers saying that it’s our fault and ending the phone call even when the conversation wasn’t over. Three different representatives said that it was our fault.
My girlfriend got abused and got very bad comments from Macy’
three time from yesterday to today and said that it was her fault when purchasing an item from their website and they also give me false information about the purchase she made. Also, they raised question about the financial status saying that I had insufficient balance but that wasn’t true at all. I really want to know that what kind of charge should be applied here ?
The reason I am posting this article here is because I don’t know where else to share this information and this is not a false information, if there’s proof required, Macy’
records every phone call session and everybody can hear the conversation between a customer and the Macy’s represetative based on the phone number.
So we weren’t happy with our
we take all our items to Natick Macys to return it. Our return was mostly perfumes, and when we were entering the store and heading to the perfumes counter eyebrows were being raised by the associates standing near the counter. Why? Is it because we have more that five expensive perfumes in our hands. Just to add a key note me and my girlfriend are both Indian. So we went up and we say we want to return these perfumes. And the associate at the counter looks aghast and sort of shakes her head no and tells us shes going to call the manager. So a manager called Nancy shows up and looks at my girlfriend and says
’you look very familiar do i know you” and my girlfriend says «yup you do, i work here». My girlfriend is a Macy’s associate who says hello to this particular manager everytime she sees her. I don’t understand why Nancy would say «Do I know you?» to someone that works for her. So the manager asks us why we are returning the perfumes and we say we were not happy with the service
provided us. Since my girlfriend is an associate the manager starts bringing up the stores daily sales and abruptly mentions that the daily earnings of macys sales are going to plunge if we return the items, When I am the one who purchased the perfumes on my credit card. So basically I am the customer here not my girlfriend who works here. And the manager keeps targeting my poor girlfriend just because she works under her and shows her attitude saying that they will loses sales. And then she asks «why did you buy so many perfumes?» Why would any associate ask a customer why they are buying lots of things? So as you can see here they were suspecting us who are new to the country from India for buying alot of perfumes. So my girlfriend says that its for her clients and she needs to send them. (my girlfriend helps the handicapped and hospital patients who cant get out of bed, by shopping for them and returning things they don’t want. So one of her clients wanted a lot of perfumes and only decided to keep a few, so there for the reason of return). The Manager starts bring up that we are doing something illegal just because we used the word client. What? Who says that especially a Manager. After she accuses my girlfriend of doing illegal activity she takes down her full name. And without hesitation my girlfriend gave her name. And i got furious and ask her why is she taking down her name? What wrong did she do? All we wanted to do was to return the items. And the Manager Nancy keeps ranting on and on and would never let the customer which is me complete my sentence. We really felt like That manager and the associates at the perfume counter were treating us differently than any other customer and i believe it is because of our skin tone and because my girlfriend works under her. The manager took advantage of that fact and basically disrespected her by saying shes doing something illegal. Why does Macys have egoistic, unapproachable managers who have a bad attitude towards their employees and most importantly a customer like me? Why was Nancy treating me like i worked under her as well? Why would anyone ask personal questions like what we do with the products? Doesn’t matter if i throw out the products or actually use them no one should question me.
We were abused at
and at Macys Natick! We never expected this and we always tell our family back home in India how much my girlfriend enjoys her job at Macy’s and what a great place it is. Now we both are speechless and shocked.
Why are normal customer like us get targeted? Is Macy’s still continuing racial discrimination as they did before so many times with other people? Just because Macy’s is a big company, do they have the right to say or abuse like that?

This is one of the better Macy’s that I’ve been to. Granted, I think it has to do with the fact that it’s in Natick, but you’ll find great brands and sales here. My only issue with this location is that it is constantly messy. I’m incredibly OCD so it may be my bias talking, but it drives me nuts when there are clothes and products everywhere. I think it’s disrespectful to the brands and the customer. Despite the lack of organization here, the staff is always pleasant and helpful and at the end of the day, that’s probably the most important quality a company should possess.
This Macy’s will continue to get my service and money, and for the most part, it’s well-​deserved!

Bought some jewelry here over the holidays because I had a gift card. Found a nice set that was made in Japan. Beautiful set and the service was great. The only reason I don’t shop there anymore is that most of the items are of inferior quality made in China. I last bought a jacket that looked great — and when I got it home it started to fall apart. So until they start giving us a choice. i’ll shop somewhere else.

This is a nice Macy’s in a nice complex.
The only downside was that they didn’t have my pant size. I have a 36 length, and the longest they go to is 34.
My wife found some nice items for herself though.

Fall bonus time is here and Nadine was a doll to call with a reminder.
I might as well get free travel samples for stocking up, right!
Clean clear beautiful skin is the base to good make up.

I can’t speak to the rest of the store, but I consistently receive excellent service in the Men’s suit department, where I’ve been shopping for over seven years. The associates here are friendly, helpful and offer good advice on what to buy. I’ve had especially good experiences with Jeffrey and Anna.
Prices are high, but there is almost always a sale at Macy’s. Honestly, I can’t figure out who pays full price here.
They offer tailoring through the store but don’t bristle when I say I’ll take it to my tailor. When they didn’t have a pair of pants in my size Anna found them at a store in Arlington, VA and made arrangements over the phone to have them sent to my house.
My only complaint is that this section (really, the whole store) gets disheveled quickly. Since I shop here only during the approximately 236 1-​DAY SALES Macy’s has, staff is usually too busy with customers to be straightening up. Go very early or very late and things will be more in order.

This Macy’s location is standard size but I notice the men’s department is huge with a very large shoe department. I bought a suit here and the sales people were very helpful and went above and beyond to ensure I was well taken care of. They even helped me to save a bit more money by allowing me to use a few coupons on a purchase.
The only real complaint I have about this location is that the place gets a bit messy with clothes all over the floor and looking quite picked over at times.

This Macy’s has a large shoe department; I came in looking for a particular pair of shoes, that I had previously put on hold. Needless to say they had sold my shoes and I didn’t even get an apology. I simply was told that my shoes were sold. When I asked why the 24-​hour hold policy wasn’t enforced the sales associate simply ignored me and walked way. I asked to speak to the manager but after waiting 20-​minutes for him/​her to show up, I gave up and decided to vent on Unilocal about my horrible experience.
Needless to say as previously mentioned by Jackie L. and Glory L. the sales associates are horrible at this Macy’s.