Nordstrom

I had a very unique experience at the Natick Nordstrom. My husband and I are from Rhode Island. We were in Massachusetts for a quite stressful medical procedure. To cheer me up, my husband decided to take me to the mall. We stopped in the Nordstroms at the Dior cosmetics counter. My husband said I could pick whatever I wanted. I was specifically looking for a lip plumper I had years before. A funny and personable saleswomen came to us immediately. She made us laugh, put as at ease, and promptly pointed out what I was looking for. She saw me eyeing a similar product in the Dior line, as well as some nail polish. She offered her honest opinion on both products, as well as her personal experience with them (VERY helpful!). She let me try the polish and gave me enough time to decide if I wanted it or not. All this time while helping me… she was also talking to and engaging my poor bored husband. When she found out he served in the military, she gave him much praise and thanked him for his service. At check out time I decided on the lip gloss. My husband got out his credit card and said «are you sure you don’t want anything else?» …again, trying to cheer me up :) I said I would take the nail polish too :) The saleswoman of course was witnessing all this… at the end she said wait here I want to get you some free-​gifts. She came back with several items (6 total) from the Dior line AND a tester of the other lip gloss I was eyeing!!! She handed it to me and looked at my husband and thanked him for his service. What a great woman! She totally made my day… AND my husband’s. She made a very positive impact at a time we both needed it… we appreciate that so much! My husband and I will forever shop at Nordstrom! THANK YOU! SALE info: reg # 4207 tran # 8662 Rng: Robin M.

Easy return with the receipt, clean and well-​equipped dressing rooms with dress shoes and a lot of mirrors to see the fit of men’s pants, friendly and customer-​oriented associates, free wifi, gorgeous selection of clothes and cosmetics, lot of seating areas to relax when shopping, etc. Nordstrom defines what an awesome customer experience is.

Such a great and captivating store, I’ve always loved shopping at Nordstrom. The service is most always on point, the space is clean to the nines, product is displayed perfectly and easy to shop. Wish I could afford it all, but sometimes it’s necessary to steer clear when the budget doesn’t allow me any Nordie’s love.

Love this store. Their return policies are amazing and the people working there are nice. Especially in the Childrens sections and women’s athletic wear. Thank you!

Coffee shop at Nordstrom had the best employees today. I wanted a coffee with something sweet but not too crazy as I am on a diet. Young man (sorry I didn’t get your name) suggested a sugar free mocha coffee drink that was delicious and hit the spot. Sorry I didn’t have cash to tip but will tip double next time.

Salesperson, Tatyana V. Is amazing! Every time I come in to get my cream from Estée Lauder, she does an excellent job at helping me find the best moisturizer for my skin and letting me know about all of the new products available! I’m always satisfied! Thank you for all the help!

THE BRA WHISPERER… Her name is Anne C. and she works at NORDSTROM NATICK. An amazingly frank, funny and lovely woman. Anne was quick to find the perfect new bra for my changing body.
After years of having the wrong bras, this is the first time I feel that I look and feel great. Anne was also amazing in figuring out solutions for two upcoming events where I have halter neck dresses. Beautiful and elegant and affordable solutions in each case. Thank you Anne. You are so good at what you do. Thank you.

We’re done with the men’s suit department and forced «this is how you should have it done» tailoring. Having bought suits exclusively from Nordstrom for the last 15 years, we’ll never go back. Bought yet another suit a few months ago and having to bicker with their nasty antiquated tailors (not exclusive to this location), we were on the fence about even going to pick up the suits.
Stopped by today finally to pick up a brand new suit we bought and had tailored — meh as always, no such thing as listening to customer on the break of the pants, desire for more of tailored /​slim fit, and taking it in where requested. Seems their tailors are stuck in the mode of the more classic (nothing wrong with it, not my style) pleated billowy pants with cuffs, and have repeatedly fought any such request.
On top of that, we had brought in another suit we purchased at another Nordstrom to be tailored again. Now this was the second time we went in, as we were snarkily told it had to be dry cleaned first before they could tailor it. After doing that and having it marked up/​fitted, we arrived today to find the second suit hadn’t even been tailored and still had the chalk lines on it. We were told it had been fitted, when it hadn’t been. To be fair they refunded the tailoring fee and were professional (but not very apologetic). We were relieved honestly, since I’ll have to take both suits to a real tailor to have them both redone anyway. We left knowing we’ll never return.
I know Nordstrom believes they know what is good for you but listen to your customer. Given how much we frequent and purchase there, they just lost a regular men’s customer and will look to pry the Nordstrom card away from my wife. Just not worth the hassle, getting dressed up to get service there, and the high prices…

Special kudos to Tina (manager in Special Occasions dresses) who called a dozen stores all over the country to find the dresses in the sizes that we needed. She was fantastic!

It’s not the best nordstrom I’ve been to but not bad either. It has all of the basic nordstrom departments including Mac and BP. What’s weird about this one is they have a top man department but not Topshop. I was happy I made it out of the store without a bunch of employees bugging me like they normally do at Nordstrom.

Great store with a great selection of merchandise. Quality is top notch with a good variety and lots of different price ranges. Sales people seem knowledgeable and the customer service is excellent.
Shipping is free, and no hassle returns.

I love this place. If I am going to spend money I want it to be a fun experience with people who know what they are doing. I have visited many Nordstroms in various parts of the country and have seen it all; ignorant sales staff that can’t be bothered. The «You look awesome» comments when they have you try something on that is three sizes too large.
Not in this place. I find the staff to be highly personable and helpful. The women who work ViaC are the best. I travel a lot and can buy clothes anywhere, but I keep on coming back to this place.
If you plan to buy a lot at Nordstrom I seriously recommend getting a personal shopper. I found it very helpful and not at all high pressure. After a few visits, they really know what you may like and set it all up ahead of time. I can be in and out in no time.

I came here for designer jeans a while back. I found just about everything I was looking for, and the service was very good.
You’ll just have to pay sky high prices. But I guess you get what you pay for!

Great service. Walked around men’s accessories area looking for a specific item and 2 mins later, service person named Pamela K. walked up and asked if I needed any help.
She was polite, courteous and very helpful. She helped me with my purchase and I felt pleased with the overall experience.

Overall rude staff unless they think you will buy a lot of stuff. Terrible sales except in shoes.

You can buy online and return in store! SIGH! I wish I could AFFORD the shoes on the right side of the department (by the door) — its like living in a magazine! Great service at the cosmetic counters — MAC reps are really helpful as are the Bobbi Brown. HOUTE couture — HOUTE prices — but wait for the sales — worth it!

Now, I committed an unfortunate faux pas in stopping here. I was out, running errands, in a hurry, and I forgot that, if you would like to shop at Nordstrom, you must doll yourself up before entering, or no one will help you. I suppose, really, that’s my fault. I was on my way to the gym, I need shoes, I stopped. I decided not to go 20 minutes out of my way to change and do my make-​up before going to the mall. I forgot that I would be ignored and insulted as a result.
So, OK, I get it — Nordstrom is a nice store. They generally cater to a higher clientele. But they are also (a) in a mall, which means that anyone can wander in (especially since they’re connected to the parking garage) and (b) in the service industry — so, you know, service me. I wanted to try on a specific pair of shoes. The first saleslady I encountered accidentally made eye contact with me, so she muttered a «hello» before turning away. I continued to shop. No one offered to help me, despite the fact that there were more sales people standing around than customers shopping. When I finally approached someone to ask for help, he appeared offended. I showed him the picture of the shoes I wanted (from their website, no less), and he vaguely gestured. «Oh, they’re over there.» Thanks. That’s super helpful.
I started to walk in the direction he indicated (you know, somewhere other than the part of the store where I was currently standing), when he called me back. Apparently, he decided that I needed a personal escort to the shoes (probably because he thought I was going to steal something), so he called another woman over to help. She barely glanced at the picture and said, «Oh, we don’t have those.» She didn’t offer to look in the back. She didn’t offer to order them for me. She didn’t offer to help me find something else. Just «we don’t have them,» and walking away. Meanwhile, the man I had approached for help vanished. Awesome.
Dear Nordstrom: Here’s a tip. Just because I didn’t have time one day to make myself look super purty before dropping in does not mean that I cannot afford to buy your shoes. You should treat everyone who walks in as a paying customer, because that’s what we would be, if you would deign to assist those of us who don’t look like millionaires.

I admit it – I love Nordstrom’s – but mostly (only?) for their magnificent shoe section.
Their salespeople are customer-​focused, but sharp. And totally personable. I realize a lot of it stems from the commision bit, but, hey, when that translates to making me feel like I’m their one-​and-​only customer, and s/​he is my personalized shopper? Then, yeah, sign me up! And that’s exactly how it was this past weekend when I was shopping for a new pair of flats.
I recently accepted a new job (w00t!), and wanted to celebrate by buying a pair of flats that were cute –and– comfortable, especially since I fall victim to the wearing flip flops all the time when it’s warm out. Pretty as my flowered sandals may be, they don’t exactly provide stellar support. So with «support» on the brain, I headed over to the shoe section, spotted a pair of ADORABLE Cole Haan flats, and the bells started ringing. Nike Air Technology, ding ding ding! Because I wanted to make sure that this wasn’t an impulse purchase, I stepped away from the shoes, and came back after strolling around the rest of the mall.
Confident that this wasn’t just a «I WANT THESE SO LET ME BUY THEM» situation, I asked the saleslady for two different colours, and she brought out a bunch of boxes for me, and I realized I needed to go a half size up, so she happily brought out another pair for me. She took the time to explain the fit of the shoe, the leather dying process, etc., and had me walk around in them, rolled up my jeans for me, so she could see how they looked on me, and I left with the PERFECT pair of flats. Thanks so much to the lovely lady with the equally lovely Burberry flats… you were a doll. I’ve been wearing my Air Monica flats every day since I got them, and I’m still in love.
Yep, Mr. Nordstrom, you did something right with this store… and I gotta say, I love those shiny silver bags, too. Kudos.

This is a really beautiful Nordstrom. The shoe department alone was worth the near-​hour drive from Providence, kids.
Although the sales people were underwhelming (and by that I mean non-​existant), the departments are well-​stocked, if a bit of a mish-​mash and not terribly organized. I had trouble for instance, finding any discernable section of designer jeans, and it seemed that the lingerie department was crammed into a far-​flung corner.
But again, the shoe selection was amazing and the cosmetics area was stellar. More high-​end brands can be found here, too, which is a plus.

Excellent customer service! You never get any of those ‘snooty-​look-​down-​on-​you’ type sales people. They’re always friendly, helpful and not pushy. Returns are a breeze and there’s plenty of parking in the garage and outside.