AFC Doctors Express Urgent Care

Our beloved pediatrician recently retired at the end of the year. The doctor that took over her practice dropped the ball on her first try: Our 8 month old son has had a fever for 3 days with lots of congestion. We finally decided to call the new pediatrician to see if we should be concerned. We never got a call back. When we called at the end of the day again, the receptionist told us the Dr. said to go to the ER and get a chest X-​Ray.
The last thing you want to do is wait in the ER with a sick 8 month old for hours, pay $$$$ because it is an «ER» visit, and expose your 8 month old to (possibly unnecessary) radiation.
So we decided to try Doctors Express. Amazing experience. How healthcare should be done. Made an appointment online. Was able to see a Dr. ON TIME. They normally don’t see kids under 1 year because they don’t have a pediatrician on, but everyone on the staff was amazing and treated my little guy like he was their own. We were never without a Dr. or Nurse for more than 2 minutes. After a thorough but quick exam, they confirmed it was indeed viral, no need for any X-​Rays or radiation exposure, and sent us on our way within an hour. This was including the time it took us to fill out the paperwork as first time visitors!
Thank you Doctors Express for everything!
Now… time to find a new Pediatrician

I sliced open my thumb and went to Doctors Express to get stitches. They did a good job of putting in four stitches. It healed very well. However, I went back to have the stitches removed which I was told was to be done at no charge. That has been my experience with all my kids too whenever they had stitches at other healthcare locations. However, Doctors Express charged me $ 100. I called their billing folks and they investigated and stated that the charge was correct. If I had known they were going to charge me I would have taken the stitches out myself. It was obvious to me that the wound had healed just fine and the stitches were falling out by themselves. I could have gone to the Emergency Department of any hospital and paid about the same as Doctors Express. I thought one of the reasons for urgent care was to avoid the high cost of the Emergency Department for minor problems.
Won’t be back.

I came in twice this week with chest congestion, first time it was viral and then by this morning I’d graduated to pneumonia. I am so appreciative of the friendly, professional, efficient, caring staff at this clinic. The check in process was easy and I was seen within minutes, the medical team listened and answered my questions, and when I got there having difficulty breathing this morning, the process was even faster and I was very quickly given a nebulizer. The front desk folks were engaging and kind, and when I called the first time to see if I should come in at all the person I spoke to listened and offered me a not-​hurried answer (in a nutshell she said yes). My scripts were called in right away and I went straight to the pharmacy to pick them up. I’m already starting to feel better.
I really don’t get sick much – last time I was this sick was prob when I was 12 – but hope if (when) I do again back home in Anchorage, I’ll have this kind of experience again. It makes such a huge difference when you are feeling terrible to not feel like you have to advocate for yourself; that you’re in good hands. Huge thanks to this clinic and staff.

Paper towel dispenser in the waiting room bathroom was completely empty even though it was only 10am… hand sanitizer dispenser in front lobby vestibule was out of batteries so I couldn’t clean my hands… not impressed by this place. wont be back.
So Drs. Express has replied below that they decided to «eliminate paper towels» even though there is a paper towel dispenser on the wall… ok so this is the waiting room bathroom that 100’s of sick people use every day and you don’t have paper towels so that means I have to touch the flusher, the sink handles, and the door with my bare hands after 100’s of sick people have done the same thing. that is disguising and a good way to spread more germs… maybe that’s what Dr Express is hoping for so you’ll have to keep going back. so unsanitary. This place is gross. I won’t be back.

Professional, caring, warm people! My appointment was at 9:30 am s and I arrived a few minutes early to do paperwork — one sheet! At 9:30 on the dot the nurse took me to the exam room, took vitals as the NP came in. Within 15 minutes I was ready to walk out the door with a diagnosis and prescription. This was the best experience I have ever had with any medical professional (and I am one oneself!). Can’t say enough about how pleased I was — I have already recommended you and will continue to do so.

I can’t say enough good things about you guys! I tend to get a lot anxiety when it comes to going to the doctor — especially for unplanned visits. The guy at the front desk had a smile and demeanor that helped me relax. I got seen faster here than I do when I have an actual appointment scheduled in other places. I was in the waiting room for less than 10 minutes and it took the doctor less than 5 minutes to come in once I was in the exam room. The doctor was empathetic, understanding, and professional. She explained everything she was doing and what I needed to do after. On the way out the receptionist even said he hoped that I felt better soon. I had a great experience and would recommend it to anyone.

So, I travel a lot and had a procedure last week. I was requested to travel this week for a presentation and needed some wound care from a procedure I had. Being on the road for a couple days, changing the bandage was a must-​do.
Because it was on my back, it was impossible for me to get to. So I looked for places near where I was staying to help me out. These folks were super professional.
They got me in took my vitals, took care of me, and checked me out and had me out the door in what seemed like mere minutes.
They were very kind, courteous and professional and even recommended a stellar place for me to have dinner.
I can’t say enough good about these folks. If you need critical care help or just have a cold they’re well worth checking into.
Tom from DFW!

I had a great experience. I walked in at 9am on a Tuesday with the worst sore throat of my life. I filled out and signed exactly one paper and was brought back to an exam room, all within 15 minutes. Great, thorough intake by a nurse and then seen by an NP within minutes. She confirmed a strep diagnosis with a rapid test that was available within 5 minutes, did an exam to check for other symptoms/​issues, asked a lot of questions, etc. She was very attentive. She sent in to my pharmacy antibiotics and other medication to address the severe pain. She even wrote me a doctor’s note for work, stating I should not go in to the office that day! I walked out of there within a half hour of walking in.
i will definitely be going back! Hopefully not too often, or too soon.

I would honestly rather go to this Doctors Express than to my physician’s office if she is not available. After a couple of times seeing alternate doctors in my physician’s practice — with less than optimal bedside manner/​results — I decided to try a Doctors Express for a minor problem. This one is closest to my employer. I am relatively new to the job and still trying to keep very conservative time. I was afraid of going over a one-​hour lunch break. I was back within the hour — inclusive of a lab screening. I also only had to pay the copay for a doctor’s visit.
Dr. Tsai was wonderful and thorough. She took the time to take a general history and a history related to the problem. She ran a couple of tests and based on my feedback and preliminary results, she came up with an appropriate plan. Conversely, family practice physicians at my PCP’s office — who are used to talking to toddlers and are the only ones generally available on short notice — allowed me to walk around with pneumonia for an extra week (infecting three others and ending in a hospital admission) because they were too dismissive of some of my family history and too conservative with ordering tests. A simple chest X-​ray would have ruled out most questions.
I love my PCP. She has limited availability. If I ever have a non-​life-​threatening acute issue again, however, I am going to visit a Doctors Express. The clinicians have the wherewithal and equipment to handle most concerns, and they are very professional. Dr. Tsai asked permission before every procedure that she attempted just to ensure comfort throughout the process.

I’ve been to Doctor’s Express several times and I’ve always had a good experience. Every doctor I’ve seen has sat down with me and given me time to ask as many questions as I needed. Everyone there is friendly and genuinely wants to be helpful. They even do follow up calls to see how patients are doing! The wait is usually pretty long but that’s a small price to pay for health care that is affordable and accessible to everyone. My only constructive feedback is that there seems to be some miscommunication between people of different rank (receptionist and doctor, etc) — this is the case for most medical offices but it really shows here. Still love them and will still keep coming!

When you don’t feel well, all you want is to be taken care of. I felt just that after my recent visit to DoctorsExpress Natick. The staff was friendly, caring and attentive and I was in and out within a pleasantly reasonable amount of time and feel much better. Highly recommended.

Made my appointment online before coming in and was seen almost immediately (maybe 5-​minute wait) on a weekday after work. The doctor took lots of time. Would definitely come back if there is a need.

I had a horrible experience there. My kids were the sickest ones in there and there was no urgency on their part to get us out of there quick. They completely misdiagnosed my children saying they had pertussis but couldn’t check in the office for that. I went to my pedi for bloodwork and they clearly just had a bad cold!!! They did however get my kids on zithro which prolly killed the germ bugs anyway so I thank them for that. But because I had to wait for bloodwork my kids stayed home extra days in case it was pertussis. Just not too thrilled that she labeled a communicable disease on my kids and it wasn’t!

I recently lost my job so I have no insurance so I had to pay the copayment
The whole staff in this place was awesome the doctor was awesome the nurse was awesome I would rather go to this place any day then the hospital
I forget the nurses name but I hope she had a great time at the nutcracker for New Year’s

What started off as what I thought was a simple case of conjunctivitis ended up being a lot worse after another urgent care facility diagnosed my swollen eye as blepharitis. I woke up today with a bloody, leaky, even more swollen mess and couldn’t get an appointment with my primary care physician. I decided to give this place a shot even though it’s out of my way.
Wow. I was greeted by a cheerful receptionist who squared my paperwork away in record time. I was in to see a Dr. with almost no wait. She examined my eye thoroughly and concluded it was an infection and not blepharitis. She sent a prescription to my pharmacy and it was ready when I got there. My eye feels so much better already.
Competent, no hassle, and friendly care. I couldn’t have asked for a better experience. This location is out of my way, but worth coming too.

I’ve had to go twice now in 3 weeks for different reasons. A doctor actually recommended it to me, and I’m SO glad she did. For various reasons I don’t have a PCP right now and Doctors Express Natick was EXTREMELY helpful in dealing with my (minor) medical issues. I’m in the process of traveling and have visited both times the day before flying. Wait time is short. Front desk staff is knowledgeable. The doctors that I saw are friendly, nice, warm, and helpful.
I saw Dr. Latimer the first time – she’s awesome. Helped me with my severe allergies/​sinus infection.
Just saw Dr. Tardiff the other day. Extremely warm and friendly. Put me at ease. Explained possible causes of my symptoms. Told funny stories.
Wow. So glad this exists and hope we get this out in the Bay Area, where I’m moving.

The wait was a little bit long but everyone was very friendly. I get very nervous about going to the doctor’s office but I would go here again.
Also they shout co-​pay amounts across the waiting room. This surprised me since conversations at the doctor’s office are usually supposed to be private even if not about a particular health status.

I had to go in for an issue with my ear and was nervous. Brenda and Nick, the two medical assistants went out of there way to make me feel comfortable. Both were great. Brenda in particular was beyond patient with me. By the time the doctor came in I was relaxed and sure I was in good hands.
I’ve worked in both customer service and medical offices for awhile, and Brenda is seriously one of the best, most competent assistants I’ve ever met. Awesome bedside manner. Quick and thorough. And she even got me laughing so I forgot my nerves. Seriously, they should promote this girl. I will definitely be back the next time I have a medical problem.

I was very pleasantly surprised and impressed by Doctors Express Natick! Dr. Roxanne Latimer was very pleasant, polite, warm, excellent bedside manner and expertise. Michelle, the medical assistant, was equally kind, polite, smiling. They both made us feel very comfortable about the care we received.
The process is fast compared to the regular ER or doctor’s office visits. You can check in online, so when you show up you just need to sign a paper form in a couple of places. We waited about 10 minutes to be seen, and another 5 minutes for the doctor to see us. Overall, it took less than 50 minutes for our problem to be resolved (minor injury). Not bad compared to waiting for a doctor’s office to open, give you a time, etc…
The office was super clean and well-​kept. This was surprising being that it’s been open for about 2 years.

Should be called No Doctors with a Wait.
I came in for what I thought would be a VERY quick and simple urine test. I had accepted a new job for a federal company and needed a urine test for drug use. As I don’t use drugs, I though this would be easy peasy.
I got there, gave them the paper work order. They said it would be «a few minutes» and took my license and I sat down. AN HOUR LATER, I had to go up to the desk (no the only one who did that) to say, why haven’t I been taken, I need to pee in a cup. Obviously I came prepared and I REALLY needed to go at this point. As did all the other people there for the same reason.
When a nurse finally was «available» they took me back and it was over in 10 minutes. But it was a total of 1 hour and 30 minutes. I also had to ask for my license back at the end. I wonder how many people forget to do that.
If I need after-​hours medical care, I’ll take my chances at the ER. Thanks.