Union Station Hotel, Autograph Collection

The lobby is truly the best part of this hotel. All the infrastructure you take for granted in a nice hotel is in bad shape. I write this review as a maintenance worker repairs the faucet on my shower. The irony is, they knew exactly what the problem was before entering the room. This makes me think it is a common issue. I am a huge fan of Marriott but this hotel reminds me of the old saying about putting lipstick on a pig.

Incredible views and perfectly preserved late Romanesque architecture in the interior of this hotel. The top of both spiral staircases are so breathtakingly beautiful. Go here if you stay in Nashville. The hotel prices start in the $ 275.00 per night and up range. Restaurant has stunning décor as well.

beautiful décor. the lobby is a treat to see. Marriott truly did a great renovation. wonderful stay

Deborah was the best bartender ever! She was personable and friendly! Made me an orange dream which I had never had and it was awesome!

I stayed at Union Station in Nashville the week of the CMA awards. I was not impressed. The rooms were big and the lobby was pretty, but that is about the best i can say. My room only had a closet in the bathroom! There was PLENTY of space to have a closet in the bedroom. It was so odd, it had a shower curtain rod as a door and it was totally inconvenient for 2 of us to shower and dress when the closet was next to the shower! It was CMA week and the hotel was a ghost town, we went down to the restaurant and waited 10 minutes at the hostess station and nobody even showed up. The lobby was deserted and the atmosphere was not what i would expect for one of the biggest weeks of the year. It was definitely not worth the higher price. The service was ok, but not what i would expect based on the price. We decided to rent a car, so i called the front desk, assuming they would assist… they gave me a phone number and told me if that didn’t work out to look on the internet.
It was 5 blocks from downtown — close but for half the price you could literally stay within a stones throw to all the action town, in a room just as nice with more amenities in the hotel.
I would not recommend staying here if you are interested in good service and the fun Nashville experience.

Beautiful hotel and the bartender Deborah makes the best Bloody Mary ever! Go there and ask for Deborah.

The old Union Station was converted to this gem of a hotel. The lobby is breathtaking. The wrought-​iron railing and stain glass rotunda is magnificent. The staff is informative and friendly. Charming facility. Convenient to walk to Honky Tonk Row, Ryman, Convention Center etc.
No mini fridge in the room, but at this price you are not cooking or bringing back a doggie bag. Charming touch having coffee and a scone in the morning and tea and cookies in the afternoon in the lobby.
This facility is for grownups. Yea!

We stayed on Sept 25^th — 28^th. Check in was at 3 PM and we waited until almost 4:15 to get a room and we arrived there at noon. Like others have said. The suites were $ 550 a night and at best they were standard business class rooms you could get at any other hotel for $ 149 a night. When I reserve a suite I expect it to be a suite, not a standard Holiday Inn room with a sitting area! Our A/​C did not work the last 2 nights! The hotel lobby is very nice, but that is where is stops. Beds, towels, linens were old and the TV’s are advertised as 42″ and both were 32″. Some channels we could not get because of bad reception. The banisters, light switches and door knobs were all filthy and we did not want to touch them.
Bottom line is, I think they owe us about $ 1,000 refund. Stay somewhere else and just stop in and take pictures of the lobby and move on to your next adventure. It’s too bad, really. We planned this weekend for my wife and her twin sister’s 40^th birthday only to get ripped off by the accommodations. Ruined the whole trip!

I have had such an irritating experience with the Union Station Hotel, that I am writing my first ever Unilocal review to express my anger. Simply, after paying for a «King» room at the Union Station Hotel my fiancé and I were given a «Full» room instead. Not a big deal, I called the front desk and was told that the difference in cost between the rooms would be credited back onto my card. The irritating part is that now more than a month later the credit still hasn’t happened. I called at least 5 times, and was directed to the accounting lady. After leaving messages, I was never called back. On my final call I spoke to a manager who said it was all taken care of, but clearly it was not true. I am giving up trying to get my refund out of pure frustration.

Paid $ 500 A NIGHT (yes, that’s FIVE HUNDRED DOLLARS A NIGHT) for a room at this place on a busy weekend in downtown Nashville. By comparison, I paid less for an oceanfront room at the Grand Hyatt Kawaii 15 months earlier. Was it worth it? Short answer: No, not even a little bit.
THE GOOD
The lobby. Unquestionably the main (only?) draw to this place. It is truly amazing: a fully restored 19^th century rail station lobby. Every bit as spectacular as The Piedmont in Memphis, minus the ducks of course. They actually hosted a wedding ceremony and reception there while we were there which was amazing.
Location. The hotel is located halfway between the tourist attractions on Broadway and the newer development in The Gulch. Easy 6 minute walk to either location from the hotel.
Rooms. Are spacious with nice 12-​foot ceilings. Well-​lit by original full-​height windows. We did get free Wi-​Fi, but I think it’s only because of my Marriott status. Otherwise, I think it’s $ 10 a day or so.
THE BAD
Cost. $ 500 a night?! Are you freaking kidding me?!
Location. It being a former train station, it is located immediately next to a still-​very-​active rail yard. Which means surprisingly loud freight trains rumbling past your window roughly every hour or so. I come from a place where this happens every night, so I found it rather soothing. But if you’re from the other 99.9% of the population, maybe think twice.
Rooms. For $ 500 a night, you will be treated to exactly 2 (TWO) bath towels. Oh, and 0 (ZERO) bars of soap. Rather, you’ll luxuriate in a combo shampoo/​conditioner/​body wash combo bolted to the shower wall. You know, the kind you had at the last $ 72/​night Holiday Inn Express you got stuck in when your connecting flight got cancelled. I was frankly embarrassed for the hotel for this.
Staff. To be fair, they’re unfailingly friendly. But for this price point, I expect a dedicated concierge, not a desk attendant pulling double duty. And yet a desk attendant is what you get when it comes time for a reservation. As best I can tell she has no more pull with local restaurants than you would by just calling yourself. Shock: they’re not much use when push comes to shove. And that’s assuming they pick up within 27 rings when you call down to the desk. Perhaps on a related note, the bar didn’t have at least 1 of the wines listed on the menu. First night I figured, Okay, maybe they’re sold out. Second night I realized No, they just don’t care.
Housekeeping. We had the Do Not Disturb sign out when they came around the first time (ridiculously early IMHO), and they never bothered to check back. Imagine our surprise when we returned at 4:30 PM to discover our room untouched by human hands. (Including the dead roach in the bathroom, btw.) Completely ridiculous for FIVE HUNDRED DOLLARS A NIGHT.
TIPS
Spend 15 minutes (and $ 0) walking through the lobby, then head on down the street and book a room at the Hilton. If push comes to shove, go to
and for $ 100 less book a 2-​bedroom condo just off Broadway downtown. Wish I’d done the same.

Very cool old train station converted to a hotel. Isis not stat just came to take pictures. The staff was so kind and helpful! If I were in Nashville again I’d opt to stay here. There was coffee and scones in the lobby. Beautiful hotel

Our stay at Union Station was mediocre. I didn’t have any major complaints — the rooms were nice, the beds were comfortable, the service was hospitable, the location couldn’t have been better, and the hotel lobby was gorgeous.
BUT was it anything special? Not really. Was it worth the higher price? Probably not. Most of the rooms don’t have a great view, since the first two floors are street level, and our room on floor 3 (of 5) was obstructed by the valet cover. And although the noise in the lobby didn’t bother us, it was definitely noticeable.
Also, not ALL the rooms have high ceilings. As a rewards member, I requested a high floor and the best they could do was a room the third floor. It was your typical hotel room.
It’s cool idea, but in reality, downtown Nashville has better hotel options.

5-​stars for the attentive, personable valet staff and the hostess in the restaurant who fetched me a bagel and cream cheese at 9:45pm and didn’t charge me. 4 stars for location (close enough to downtown but removed enough to where it isn’t rowdy on weekends), and 2 stars for the rooms. You would think that a AAA 4-​diamond rated hotel would have better beds and pillows, but alas. They need to take a cue from even the Hampton Inn as to how to create a comfy bed. We could hear someone snoring in the room next to us! Hotel has been beautifully renovated in the main area, but overall, not worth the money. Especially for the really uncomfortable bed. I was disappointed.

Stayed here for a work retreat. The hotel is an old train station and has been kept in tact for the most part with very high ceilings and stained glass. The room I stayed in had a sloping roof so I felt a little cramped (on the 7^th floor) but many others said their rooms were spacious so maybe I just got a smaller once. They have a bar and restaurant that is very nice inside the hotel and there are many bars and restaurants in walking distance as well. I had breakfast in the hotel restaurant which was pretty great and the waiter even applied a voucher that he had to my breakfast so I ended up paying only like $ 4! I was pretty happy about that lol. I can’t speak for price of the hotel room because my company covered that, but I am sure it’s on the high end. Definitely worth considering staying here though or having a work retreat also.

This is a great hotel. While the re-​do of Denver’s Union Station is something Denver should be proud of; this version of a station-​turned-​hotel is spectacular. The rooms are spacious, the fixtures and setting are very nice and the staff is unbelievably helpful. The dining room is NOT your average hotel dining room, I had a great dinner here one night, and did not feel like I was missing out by not visiting one of the many great restaurants in town. The hotel is also right next to a great art museum, located in the old Post Office. Nashville has a lot going on, and this hotel represents!

I wanted to love this beautiful, historic hotel… but it was a little lackluster.
For starters, $ 32 for valet?! What? Why? The guys are nice and maybe since my car was parked right in front that was really just a convenience fee… but it seems excessively high.
The lady at the front desk? A total doll. Sweetheart even.
But then I got to my room… and I’m not a fan of bathroom humor so it literally pains me to even write this… but the toilet was running (like wouldn’t stop) and there was a ginormous brown smear at the bottom. Needless to say I wanted to vomit and called the front desk immediately. Someone came up right away and he informed me that I should jiggle the handle to flush… well, I’m sorry, but it wasn’t me… which brings me to the question who was it? The housekeeper? Or did they just not clean from the guest before? It was WEIRD and not something I expected from a hotel of this caliber. And now I’m gagging because I can’t believe I am even writing this… I like to think I have class and now I’m wondering if I do because who writes a sentence like that???
Then I was getting dressed to prepare for my evening and turn on the TV… not working. I don’t even have a TV in my house so it wasn’t a big deal and I just turned on my itunes but they charge A LOT for these rooms… I shouldn’t be having these issues.

Paperthin walls and very small corridors. That means that with our hotelroom directly across (almost in) the elevator we we’re confronted with a lot of noise. During all hours of the day. Not acceptable for this price.
Together with the high prices for valetparking (almost € 33 including tax) and the very expensive WIFI just a mediocre experience.
The room itself (I think 615) was spacious and nicely decorated and maintained. The same goes for the bathroom. Only remarks here are that the bathroom has almost no space to put your stuff on and the bed is not very big. If you’re both tall Europeans you might be dissapointed.
And please excuse any spelling or grammar mistakes. English is not my first language. And if that isn’t bad enough I have an Apple device that keeps trying to change English into ‘proper Dutch’. Yes, you’ve guessed right, my first language.

Okay, I have not stayed the night here but I have visited the building several times. On Wednesday July 2^nd, Tony, Noël and I went walking around the town of Nashville. My daughter is new to the area. So, we are taking her around the city to enjoy all the sites and sounds of this wonderful musical city.
Now, myself. I am a history buff. Anything historical.anything old. I love old buildings and I want to hear and see all the sites looking for anything to feel a connection to it. I would love to have been here in its busy «Hey Day».
This building is Great. The lovely interior and lovely décor of the inside of the building. I love to see and hear about all photos of the hotel and its past.
if you ever get a chance to go to this lovely hotel you should go. You should walk around and enjoy all of the beautiful décor and history it has to offer. You don’t have to be a history buff to enjoy and see the awesome décor.

Beautiful, spacious, Autograph collection property.
The lobby is gorgeous, clean, with plenty of seating.
Check in was easy, the staff was accommodating and courteous. Thank you for the upgrade.
The rooms are very nice and clean with tall ceilings and big windows. It’s decorated with soft colors. The beds are comfortable and plenty of pillows. The bathrooms are a decent size, plenty of linens, and a great shower.
They have a small workout space, but I still managed to get there.
Cool bar and nice restaurant.
Only little complaint you can hear some of the trains at night. Nothing outrageous…
I would definitely stay at this property again.
Priced very well too!

Beautiful, historic building. We went to sightsee historic train station turned hotel. While we were there, a train was going by that was super long and carrying coal, and who knows what! Fun to watch.
The lobby is phenomenal. We stopped in the bar for a few specialty drinks. It was dark and loungy — just the right feel for this hotel.
I would like to stay here, but it is a fair walk from downtown, and I worry about the age of the hotel. Sometimes historic hotels are a little musty.
I would recommend looking at the reviews in detail. Most of the 5 stars are from visitors commenting on the building and history. Several (like Jennifer S) have better comments on staying at the hotel (like the train noise etc).

Top notch! Luxury and character combined. It’s hard to tease out service over location, but honestly this place could have less than great service and I’d still probably love it because the building and history of it are so incredible. Wait staff in the restaurant (Prime 108) are some of the best I’ve had. The food was good but not great sadly (had dinner twice and breakfast once). The hotel does have a little fitness center, which is put to shame by some of the elite workout areas in modern hotels, but it does have free weights and treadmills, a tv and it’s clean!
Highs — sooo much character, super romantic, down right coool. great customer service. gorgeous décor and rooms. high quality toiletries provided. free coffee and scones in the morning and a tasty little praline at night. within walking distance of broadway and an art museum right next door!
Lows — with so many other places to eat nearby — try somewhere else. Prime 108 is fine, but with the mark up in price I’m certain something better can be found for the same price point.

I love old trains and train stations. The exterior of the majestic Union Station Hotel stands strong. We gave ourselves a tour of the place.
The lobby ceiling is so tall and beautiful, you can’t help but look up and stare at it. The front desk holds the train schedule, which shows you which cities people traveled to from Nashville. Oh the adventures they must have had.
I love the design of the building and the details. I’m glad we got to stop off and see another historical Nashville landmark.