Direct Auto & Life Insurance

I have been dealing with Direct Insurance for several weeks ever since one of their customers backed into my parked minivan. I have an appointment to have my van repaired, and have received a check in the mail from Direct that SHOULD cover the estimated cost of repairs, however I still need them to arrange for a rental while my van is in the shop.
Since the beginning I have spent endless hours on the phone pressing buttons in their circular automated system, transferred to phantom customer service representatives, only to finally be forwarded to voicemail inboxes never to receive a return call. I have even had my auto insurance company attempt to contact them on my behalf and they have also been unable to reach a live person. I have contacted each of the Direct Insurance store locations in and around Nashville, as well as the 800 number, never being able to speak to a live human being.
I also want to mention that the person they sent to take photos of the damage to my vehicle was extremely unprofessional, texting my cell phone «Will be there at 130. For car pics.» Seriously?! Then when she arrived she asked me if I had a measuring tape because she «left (hers) at the last job»!
I would never use Direct Auto Insurance, would never recommend them, and heartily recommend avoiding being hit by anyone who has their auto insurance through them.