Pep Boys

If I could give no stars to this Pep Boys location I truly would, DO NOT GO HERE!
I have a tiny problem with my check engine light that was affecting my air conditioning, which sucks when its 80 degrees outside. I went in a Barry, acting all macho and cocky, assured me he would help me out. Well, he did the opposite. After leaving my car there for HOURS to have a sensor fixed to read my coolant, I had to negotiate with Barry for a lower price because Midas had said they would fix the sensor for only $ 130 and Barry quoted me at an outrageous $ 240. WTH. Anyway I got him down to $ 150 out the door, but low and behold the following day (when it was 88 degrees out!) my air wasn’t working and my light popped back on. I called immediately and the manager (I forget his name) had me come in to take a look. He then told me that the code for the light was the thermostat needing to be fixed, at another $ 200! I was pissed, and Barry was called in to go over things with me again. They were telling me that what Barry had fixed COULD be a problem that had popped up, but might not have needed fixing, but that we just won’t know until this new part is. Well, sorry Barry but I’m not about to gamble on a 150 bucks. Not only was my car still broken, but Barry was being an ass as if $ 150 was no big deal to gamble on. It’s not my problem that you couldn’t figure this out the first time Barry. Thankfully after calming me down and calming himself down, the manager (not Barry) said he would put the new thermostat in, put the old sensor back in, and let it run to see if it works. I said fine. After waiting for another hour, the manger called me over and told me straight up «I put the new thermostat in, here is your old one, I left the new sensor in as well and I’m not charging you,» which was a TOTAL shock, then he goes on to say «I’m going to be completely transparent with you right not, Barry messed up yesterday, fixing the wrong part, so I’m just going to keep both new pieces in there for the trouble cause.» Well thats great, Thank you Mr. Manager I truly appreciate honesty and transparency, especially with my car. However this will NOT convince me to return to this location EVER. Barry ruined my experience with this store with his ill-​mannered manipulation and his lack of caring for customers. I don’t want to throw it out there, but I truly HATE when a woman is talked down to while dealing with cars and parts, guess what? I am not an idiot Barry. Anyway, I recommend going ANYWHERE but here if you don’t want to be ripped off and treated like shit.

Thanks for doing a nice job, Brendan.

Every time I have gone to this Pepboys, I have always been given the best of service. They are always very helpful in explaining to me what needs to be done. I’m always greeted with a smile and they are always ready to help.

After leaving my last review I was contacted by the manager Carl. He apologized for the the experience I had gave me a full refund. It was nice to make the situation better in that aspect.

Just went here to get a tire replaced. Specifically stated that the tire had a nail it’s wall and that I thought it was the passenger front. There wasn’t anything in the wall of the tire and they replaced it anyway. Didn’t even bother to figure out it was actually the rear wheel. I figured this out from my friendly service department at Lombard Toyota.
So frustrating that common sense does not prevail. Why would you replace a tire that didn’t need to be? I will never return here for service again!

I had a trailer hitch installed today. They were awesome! They were helping me out of a bind because Uhaul failed to come through with a hitch. Pep Boys had it in stock! Great customer service. I will return.

Follow up– after finally getting the time to look at the brakes myself, I found the brake kit springs to be worn out and causing it to drag. I should have just fixed it myself to begin with instead of 600 bux at this location. 12 bux kit for brake hardware and no longer dragging or sticking… Pep boys needs more training here, I don’t review much but feel I was mis diagnosed then spent money on things that never fixed the problem… Just by tires or maybe oil change here but make sure they used oil and not Pepsi

Horrible. Brought car in 3 times, ended up going to NTB to actually fix the problem.
When I first brought the car in around 7pm, the night mechanic guy was too busy acting cool, like… Posing or something showing everyone his greasy shirt and picking his nose talking to his buddies, to acknowledge my existence for about 5 full minutes. My wife insisted I try them out one more time because they were cheaper for tires or I would have turned around and left. (Guys, this is the great marriage compromise)
Then when I picked up the car, there was a red engine light on because a big wire was dangling under the hood, not plugged in.
Could go into more detail but there really is no point. I had already declared this place inept about 3 years ago, I think it’s gotten worse.

I would have left my previous update stand, but when I went back to get a refund and return the lug nuts that do me no good, the service manager Carl had total attitude. Here’s a tip, just say we’re sorry and issue a refund. I really don’t want you to continue to badger me with how you’re trying to justify your charges. Plain and simple, your service advisor Barry tried to screw me and gave me false information on where I can get new lug nuts. Why would I even consider going to the dealer and pay $ 240 for 20 new lug nuts? I found them on eBay for $ 22.87. Even Discount Tire would have replaced all 20 of my lugs with their one piece lugs for $ 60. I went back to Discount Tire and they rotated my tires and installed my new lugs for free. I will never consider Pep Boys for anything. I used to stop in from time-​time for supplies, but this experience has been enlightening to say the least.

Today was my first visit to Pep Boys as I needed an oil change. Everyone was incredibly helpful and friendly. While I was there, I was quickly helped when looking for an air filter. I was happy to find a carbon monoxide detector there so it saved me a trip to Menards. The issues with my car were explained to me and more so, in a way that I would understand as I am not a car expert. My check engine light was on so they pulled the codes for me. Customer service was phenomenal. I will definitely be back for my car needs. Thanks guys!

I came in here a month ago to replace my shocks, struts, and tires. The staff was pretty nice and helpful, but the work they did was sub par. Right after they finished, i heard a loose clanging noise from my rear passenger-​side tire, a squeak in the rear driver-​side tire, the tire pressure on the front passenger-​side tire kept dropping. I brought it in a short while later and after waiting 2 hours, they couldn’t find what’s wrong, refilled my tires and told me the squeak and clanging have always been there.
The tire pressure dropped again, so I went back in after a few days, and after waiting another couple of hours, they told me that they had not installed the TPMS sensor in the tire properly, and it was leaking air. They told me they fixed it and sent me on my way.
The tire pressure dropped again. I went back and after waiting another couple of hours, they told me to go to another pepboys to have my tire replaced, which may or may not be covered under the warranty.
It seems like others have had problems with the tires from pepboys, as well…

Terrible customer service. Apparently, texting and refusing to help customers is what they do at this store. Then, when they do ask to help, they are smart asses about everything. I asked about vacuum hoses for my truck. They parts guy looked at me and said, «why, do you have a leak?»
Terrible service.

Refilled tire pressure free if charge and got me signed up for future rewards with they’re rewards card. Also gave me info on tire purchases I’ll need in the coming months. Took a while but they warned me about that due to a busy Sunday.

I am not a car guy, so I called and told them that I was having an issue with my heat and they told me it could be a handful of things that they specialize in. When I got there, they said it would cost $ 34 to look at it. I agreed. However, when they came back to tell me it was my water pump, they wanted to charge me $ 2800. I told them no, and I would be picking up my car. They instantly dropped it $ 600. If you ask me, if there is enough margin to drop $ 600 off a repair price on the phone, they are screwing me. I called 2 other mechanics and both quoted me $ 705 and $ 750 to get it done. So basically, I paid $ 34 for them to overquote me by $ 2100! I can see a few hundred dollars maybe, since its a chain, and they have different expenses than mechanic shops, but come on, $ 2100?! I will never go back. I would not have minded paying the $ 34 if they were going to be honest and quote me a fair price, but I feel l was taken advantage of.

I came here in 2010 to get new tires for my newer car (2008 Nissan Versa). I rarely had to put air in my tires, and when I did, the TPMS monitoring system would tell me so ONLY when I needed to put air in. Basically, everything worked great.
I came to Pep Boys for a special they had (Buy 3 Get 1 Free) on tires. I get the tires, a couple hours later, I hit the road.
What’s this light that goes on my dashboard? Low air in my tires? How can this be… I just got new tires an hour ago!
So I go right back and ask them to put air in my tires. It’s absurd that they can put on new tires, but can’t put any air in (I didn’t say that of course). They do it without hesitation, and I’m on my merry way home.
The next morning on my way to work, that little light came back on… tire pressure is low AGAIN?! I took it back to Pep Boys after work and told them that this has never happened to my car before… I had the car for 2 years and only had to put air in my tires every few months. Why is it telling me that I need air in my tires TWICE in 24 hours? They took a look at my car, scratched their heads, and told me that they didn’t know what was wrong, but they would put more air in.
This time, I got a few days of driving in before the light came back on. I was pissed. I went back there and told them so. They took another look at my car and told me that the seal on my tire was broken, which was making it so that my TPMS system was telling me that I needed air constantly, whether I needed it or not.
«Ok, well can you fix it?»
«Yeah, let me get a quote.»
«No…it wasn’t broken until I brought it in, my guess is that you guys broke it when you put the new tires on.»
«Hmmm, no, I don’t think we broke it. That wouldn’t have happened.»
«Well, it wasn’t broken until after I brought it here, so, it looks like that’s how this played out. I need it fixed.»
They didn’t seem to understand what I was saying. Long story short, they said that either I could pay for them to fix it, or get nothing. I took my car over to Firestone, and they laughed and said that they hear of this happening frequently: people putting on new tires and breaking the TPMS system.
Unfortunately for me, Pep Boys took ZERO responsibility for it, and I’ve been putting air in my tires every 6 weeks for the last 2.5 years, because I never really know when my tires are low on air. I just always have to guess, until I shell out a few hundred dollars to get it fixed.
Everything stated here is my opinion. Either way, I’ll never return there. The way it appears, they broke something on my car (probably an accident), but want me to give them more money to fix it. I’m sorry, but f**k that.

Brought my truck in for brake job. They told me my calipers were almost frozen, the wheel cylinder is not sitting properly and the whole job would cost $ 900. I was appalled! I told them I couldnt afford that to put my truck together I would pick it up. The guy there told me it is unsafe to drive and asked if I was going to have a tow truck pick it up. I said no and he said he was going to mark on the paperwork that it was not drivable. My husband picked it up and no one said a word to him when he was there. We had our mechanic friend look at it a few days later to discover the pads rotors shoes and drums have plenty of wear left on them. The brake fluid resevoir is almost empty. Pep boys never mentioned the fluid and wanted to do a complete brake job on my truck for $ 900! What a bunch of scammers!
No stars for these guys. Beware!

Brought my caravan to get a ball joint replaced. The first thing that aggravated me was the service manager Frank asking me if I wanted an extended warranty for $ 31. Why, don’t they stand behind their service anymore? Then I was told I would need an alignment for $ 75. You don’t need an alignment for replacing a ball joint. I told the manager to skip the alignment and he told me it was Pep Boys policy and he wouldn’t do the job without an alignment. I said forget it. I think what PepBoy’s policy now to make a lot of money! No more Pep Boy’s for me.

Rude assholes and don’t even know if parts are in stock! One hour wait just to get a price on a hitch!

It’s a chain. The service is very slow, so pack your bike and go for a ride while your car is being fixed. Well, that’s what I did. Some time ago, I had my oil changed here. The service isn’t bad, just molasses-​like. Sweet and slow. The sales guy must have realized that when I came back after my hour long bike ride and he gave me the discount that I would have had to send away for otherwise. Nice gesture! I may be back with appointment only!

Meh. Between 2 and 3, but probably wouldn’t go here again. I didn’t have a problem with their service, but am I crazy or is $ 160 overpriced for ONE new tire, oil change and tire rotation? Took an hour and a half and I got there before the doors opened.