Hanlees Napa Volkswagen

These guys are awesome some. They will work with you to get a car. Come see Joseph and Adam

They have the best customer service out of all the car dealerships in the bay area… I am very pleased and well satisfied… Thank You Joseph Foote. If you need help ask for him. Joseph Foote

Patrick– the service guy over at my local Volkswagon is so incredibly helpful and upbeat about helping out. The last 2 times I’ve been dropping my car off it is almost startling the attention I’ve been given. And I don’t write reviews. Service is pricy, but he and his crew help to make you feel important even when your kind of sour and moody because, honestly, who wants to be in a service station in the first place.

This is for the terrible «service» I’ve received from the «service» department.
Very dishonest business. If you don’t know exactly what’s wrong with your car they will up charge you like no other. I’ve had to go back to this dealer for service, not by choice but because they did such a crappy job with my repair I had to return 4 times, FOR THE SAME EXACT REPAIR! I have never been treated so terribly by someone who needed my money.
For example, I dropped off my car and all they did was the diagnostic test that told me exactly the reason I brought my car in for and they tried to charge me $ 450! For what? Telling me something I already knew? They didn’t even fix it. All they kept doing was resetting the error and saying it was fine. I finally brought it to another dealership because I caught on to their scheming ways and they told me that it was more than just an error and work actually needed to be done. When I said I wasn’t going to pay for them doing absolutely nothing to my car and inconveniencing me by keeping it for 2 weeks, the guy went to talk to the service manager and allowed me to take my car back free of charge. Wow thank you!!! So kind…
And don’t even try to go here for your maintenance. They over charge for that too. For a service they quoted me at $ 750 for a basic service. But at the Fairfield dealership, it was only $ 374 for the same exact same service.
Oh and one more funny thing to add. The receptionist and the service person are the same. She tried to fool me and say she’ll transfer me to a service advisor which is her… Seriously do they think we’re that stupid? Her voice is so distinct so I don’t know who they think they’re fooling. Bottom line go anywhere else unless you want to pay for absolutely nothing and comeback a thousand times for work they should have done right the first time.
I really hate to leave a bad review but I’ve been treated so poorly by this business. There have been so many inconsistencies and their turnover rate seems to be really high. I do not wonder why at all.

This review is for the service department only. I’ve been dealing with Sam in sales and he has been great, although I don’t know that I can give Hanlees my business based on my experience with service.
Several months ago a brought in my 2011 Golf (with less than 60k miles) because the engine took incessant cranking before it would turn over. After a couple hours of diagnostics they couldn’t determine the problem. They told me the car just wasn’t communicating with their diagnostics equipment and asked that I come back next week when one of their expert engineers is available.
I bring it in the next week and he isn’t available. They ask me to come back the following week and he’s on vacation. This goes on SEVERAL weeks.
Finally take it to another shop and after several hours of diagnostics they tell me the car’s computer appears to be malfunctioning and may need to be replaced. A $ 1,500 part on a 2011 car with less than 60k in miles should not be failing so I go back to VW to see if this is covered under warranty. VW confirms that the computer is shot and needs to be replaced but claims the other shop CAUSED the issue. What?!
Since I couldn’t afford the new part and didn’t have the time or energy to battle VW Napa, I dealt with the car issue for weeks until it finally left me stranded on the side of the road. As a last ditch effort, I had the car towed to a VW shop in Walnut Creek who had it fixed within the day. Turns out there was a software update that Napa had botched causing a major malfunction of the communications system.
So, I’m out about 500 bucks, a couple days of work and car rental fees all because of Hanlees’ gross ineptitude! Ugh.

Ineptitude or dishonesty???
Dropped by to see a used VW model and a used Subaru.
First salesman tells me the VW is not a prior rental — even tho online ad clearly says it is. Asked if the used Forester body style was only available as a 2015, or earlier years. Salesman states it was only out as a 2015 — even tho it was the same body since 2012.
Mind you… This is a VW and Subaru dealer.
Wrote first salesman off. He was thoroughly dishonest.
Returned to trade In a car on the VW. (It was the car I wanted at this point, but I was getting wary about the dealer.) Nice but unknowledgeable salesperson this time. Informed them I was a Napa resident and wanted to give my business to a local business. Told them I was CUDL approved and good to go.
Low-​balled me on trade value, which I expect some dealers to do. Would have haggled over it, but usually don’t have to do major haggling with quality dealers. Quote had no relation to KBB. They expected car to be in perfect shape as though it was one year old.
Before I could give an offer an invisible sales manager prepared a sales offer for me — presented thru the salesperson. (Thought that was odd since I am the consumer to make the offer of a purchase.)
Immediate deal breaker was that their offer sheet was written for the sticker price posted on the VW windshield, and not the current, much lower price advertised online. (How dumb did they think I was. But they likely try this trick with the unknowing. I guess this is great if you can hoodwink buyers on what your asking price is.)
So…Extremely low-​balled trade-​in offer and dishonest offer on sale price for the VW. Wow!!!
Immediately ceased all discussions and prepared to walk out. Manager runs after me begging to talk. Told him he had struck out on multiple counts. Got in my car. Drove off.
My ultimate decision: I simply do not need to give a dishonest business my business. I shop for cars from SF to Santa Rosa to Roseville/​Sac to Stockton to Modesto to San Jose. I will find my desired VW and give my business to honest business people.(They are out there. I’ve had excellent, honest, and fair dealings on many of my car purchases.)
Be VERY wary of the lack of vehicle knowledge and shady dealing here.
I will never do business w Hanlees. (And good luck to Hanlees resolving the TDI issue.)

The buying process was fine. C– score.
BUT, if you have to take your car back for a warranty issue, the service is the worst I’ve ever experienced. They are dishonest. They try and convince you it’s not a problem. They really try to do their best not to fix the problem. This was a multi-​month issue requiring repeated phone calls and follow up on my part. I finally took the car to another dealer and the problem was immediately fixed, no questions asked. For this reason alone, I would not give Hanlees your business.

Buying a car at Hanlees was great. The salesman, Joe, showed us several cars, both used and new and was very knowledgeable. He walked us through the whole process. The finance manager was very efficient and fast. When we buy another car I will definitely go there again.

First of all, the minute I walked in this dealership I already knew that I was going to go home with a car. All of the employees and/​or managers are so friendly and respectful. Specifically Adam! He was friendly and very helpful. But Josh (finance manager) was amazing when it comes to looking for a bank who can finance me. He was willing to go beyond till he gets a better rate. This is the best dealership I have been by far. Thanks Josh and Adam for helping me get the car I want. A+++++

To preface this review this was my first time buying a newer car and taking out a loan. After having two cars back to back have some serious mechanical issues I decided to finally take the plunge and buy a newer car. My boyfriend and I started the day at a different dealership down the road from Hanlees, where we were not impressed. We stopped here to just take a look, I had originally had no intention of purchasing a car that day. Sam our salesman, greeted us in the parking lot and was extremely helpful. We talked to him about what we were looking for and our budget. He showed us some great options and was very honest with us. (Something that can be difficult to find at a dealership). I decided to test drive a 2013 Golf. We probably drove around for 30 minutes. Sam took us to bumpy areas of town to show us how the car was quiet and smooth, took us up into the hills to show us how the car could handle and of course through town and on the highway.
When we got back he asked if I wanted to look at some numbers and I said yes since the car was such a great price. I have to say that their finance department did a great job. I was very stressed out since I had never done this or been through this process before. But they got me a great rate, which included warrantees, and worked with me even more to lower the price. I originally walked away from the dealership and the car because my car insurance quoted me an outrageous price which made it outside of my budget and as we left they encouraged us to get quotes elsewhere because they were shocked by how high it was and the manager Billy came out and greeted me and said that if there was anything he could do to let them know and they would do it.
After a few hours of going back and forth I finally called them back with my decision and they stayed after hours to meet with me and draw up the paperwork. Since the detail guys were gone for the day and the car was rather dusty from construction down the street, while I was filling out paperwork, Sam went and got the car washed and wiped down everything inside. I could tell that they cleaned the car to the best of their ability before I took it home. I was also told I could bring it back and have it detailed since they didn’t get to do it when I purchased the car. At the end of the night Sam took a picture of my boyfriend and I with my new car.
All in all I don’t think I could have had a better experience. All the stress I felt that day was from myself because this is the first big purchase I have made. But Hanlees did their best to make me feel as relaxed as possible. I can’t say enough nice things about them and Sam especially! Thank you!

Great place and great price. Sam was our salesman, one of the sweetest men I’ve met. We didn’t go to buy, we just went to test drive a vw cc. After test driving a NEW car, sam came back and had shaved so much $ off the price, we were shocked. We had to buy it, a deal of a lifetime. THX SAM And Josh

I bought my Volkswagen CC 5 years ago from this dealership. For the past 2 years I have taken my car for service elsewhere as I felt that the service department was lacking. I decided to return for service yesterday. I had a great experience. I was acknowledged as I arrived. My paperwork was handled quickly and my car was finished before promised (I waited). The discussion of future services was discussed and they even printed me out the service recommendations to keep my car running great! I will be back for my next scheduled service. Thank you to Fey for your friendliness and a great experience!

I was on vacation in the Napa area. Problem was with AdBlue exhaust fluid system on my 2011 Touareg TDI. Various warning lights, and AdBlue fluid mileage countdown, even though the AdBlue tank is full.
Asked if problem could be solved via computer reset and was told no. Initial diagnosis was replacement of AdBlue tank and sensors. However, before replacement occurred, diagnosis was switched to computer reset. Reset was performed by Hanlees, and car was returned to me.
After driving 10 miles from dealership, same warning lights came back on. I had already extended my vacation for two days to deal with this problem, and decided just to drive back to Los Angeles instead of returning to Hanlees VW. Los Angeles Downtown VW dealer diagnosed problem as malfunctioning NOX sensor, and replaced next day. Problem is now solved. I believe Hanlees did not properly diagnose or fix the problem.
Also, the dealership still has many broken windows covered by boards, from the August 2014 Napa earthquake. Come on guys, it has been four months, and the boards reflect poorly on your dealership.

I have not had a good history with Hanlees, in fact the staff in the service department *previously had the worst customer service. My last vw got a flat and my wheel lock was missing. I ordered a new one through hanlees and was without a car. About a week and a half letter I called just to check on the part I ordered and they never even ordered it! Today I had a completely different experience. The employees were kind, helpful, warm, listened to my problem and even gave me a free key ring to save my starter in the long run. Burk fixed my problem. It seems like different staff and they are wonderfull.
Thanks guys~

Hands down the best experience I’ve ever had buying a car! Car salesman 1 & 2 were great… jk! :) I had the pleasure of being helped by SAM and JOSH. They made sure that everything was taken care of and went above and beyond my expectations. Josh made sure I had all types of warranties I had no clue even existed and my monthly payment is STILL lower then before (now that’s a deal!). As you know, paperwork takes FOREVER when buying a car, but they were so nice that time was irrelevant. I currently attend graduate school in SoCal but this will continue to be my go to place for anything my car needs based on how great of an experience I’ve had. I definitely recommend asking for them when purchasing a vehicle. Thank you soooo much Sam and Josh! And congrats again to Josh for his promotion, I can definitely see why you’re moving up!

Very nice people. I took my wife’s car in and the service people were very friendly

I am in the process of looking for a new car. The process is not going to be something that takes an hour, but rather will be a PROCESS — checking cars out, doing research, taking cars for test drives, etc.
So, my wife and I decided to go check out VW hatchbacks, namely GTIs and Golfs. We arrived at Hanlees’ VW, and before I could set both feet on the ground after exiting my car, I was approached by a sales person. Ugh. This feels like it’s going to be the hard sell.
We chat for a few minutes, and it becomes clear that the sales person is not qualified to provide information on the cars. We ask questions, and get some of the lamest answers I’ve ever received. How lame, you ask? Funny that I knew you would…
Here’s an example, from our test drive:
Our question: «So, we like both the GTI and the Golf. What are some of the main differences between the two cars?»
Answer: «I like this one more.»
Thanks, dude. That helped.
Test drive #2 done, we step out of the car and — here it comes:
«So, ready to buy?»
«Nope. We aren’t buying a car today.»
«What if I could get you low interest rates? Want to talk numbers?»
«No, I’m not really concerned about my credit or getting a low rate. We just aren’t ready. Do you have brochures with more info?»
«Yeah,» and then walks off. As he’s gone, shark number two jumps in. We mention we checked out a few other cars and wanted to check out more (like the Mazdaspeed3). Response: «I don’t even think they make those.» Really? Then I guess you don’t know cars so well.
The first shark returns, and bam, back to the hard sell. But this time, there is an air of rudeness that wasn’t there before.
«So you SAY you have good credit, why not talk numbers?»
«Because I’m not buying a car today.»
«But I thought you had GOOD credit.»
«…»
Dude, really? You’re going to accuse me of having poor credit, or that I would step up and go, «HEY, I REALLY DO!» and buy a car?
The whole experience was terrible. We are still looking at VWs, and will probably end up in a GTI, but we’ll make the drive to another dealer to do so.
Oh, and the PS — messages left on my machine asking if I am ready to buy. Get a clue!
The second star is for the GTI. It’s a fun car. Can’t fault them for that.

This is shocking… the experience of buying a car, usually an ordeal as painful as brain surgery, would end up rating 5 stars on Unilocal.Thanks to Adam, with his calm, approachable, and somewhat geek persona, the process of signing on the many dotted lines cannot be described as an ordeal. Shockingly, it was pleasant and done within a few hours. Yes, within a few hours; not the stereotypical waiting for the other shoe to drop as the salesman says something like, «It actually is $ 5,000 more than I first told you, but no worries». Those classic car salesmen, with the gotcha techniques are still out there. We met one in San Jose last weekend. So it was with trepidation wandering the car lot, waiting to be approached. But my husband is trained in fighting off eager salesmen, and he did the simple thing of calling ahead.
Instead of the usual scenario, we shook hands and because we did our homework, (aka, husband did his homework), we simply picked out which of the seven available we would bring home. Of course salesmen will approach and help. You cannot, I believe, buy a new car without driving one, discussing it, and working with the people offering you your new hot wheels. There are plenty of great car salesmen out there, its just that those usually are not on the same lot as me.
Adam helped us fill out the paper work as smoothly as could be expected. Even our waiting was pleasant as we were introduced to a woman who is so colorful and intriguing, that we became absorbed in the «Story Of Ardis», an octogenarian, who defies this fact. Ardis, with a tall thin frame and reddish, perfectly coiffed curls amassed on top of her head, walks into our cubicle to drop a set of keys on the desk. Her makeup reflects an individual who does not pay attention to what may be appropriate, and in doing so, sets a standard for others to follow. I so want to be like that when I reach that age. Ardis delivers cars to dealerships. She is such a stunning character, that she has been on reality TV. Who is paying attention to waiting for paperwork in the presence of such rocking eighty-​something still has it going?
We drove off with our pretty blue bug, but only after Adam took the time to show us all the gizmos and whistles, decreasing our chances of misfortune for not knowing where basic buttons were. It was well past closing, and instead of sending us on our way, he made sure we were safely on our way. We love our new car, and the way in which we were treated. This is how buying a car should be. Do your homework first. Which admittedly, requires not always being in pleasant situations. And call ahead. There are several more colorful and fun VW Beetles sitting there, waiting for a home…

We recently purchased a car from Adam .
He is an amazing salesmen.
Hanlees has one of best deals in Bay Area.

I bought my VW from a Kia dealership in San Jose. Being that it’s a Kia dealership, I doubt they had mechanics that were exceptionally thorough upon car inspection of a VW trade-​in. So, I decided to book a service appointment with Hanless down the street.
At 7:30am exactly they opened their doors and I was able to drop off my car. My husband and I let them know about the weird wobble we’ve been having when accelerating at high speeds and a bulb needs to be replaced in one of the visors. No biggie, they’d check it out and give us a call once they diagnose it. Fast forward an hour, my husband gets a call from a service rep saying that it could just need a little balancing and tire rotation and that would be $ 135, but they aren’t 100% sure yet. If that doesn’t take care of it, then they would let us know what they find and we’d receive another call. Cool, sounds good to us.
Fast forward 35 mins, another call comes through saying that they don’t «think» that’s the issue and that we might need new tires, new rims, new etc and that we’re going to have to pay the technician $ 135 for his time. What??? First off, I’m no car expert, but I’m pretty sure this car has new tires and clean rims. Secondly, we were told we’d have to pay $ 135 FOR balancing, rotation and crap. Not for the technician’s time. Immediately my husband says ‘no, stop whatever is going on over there, just fix the light and we’ll come pick the car up.” Give it another 3 hours… a phone call finally comes through to pick up the car.
Le Sigh. Let’s just say, we didn’t have to pay anything and the light wasn’t fixed.
I get it. Servicing cars is a process. Sometimes you don’t fully get what’s going on by initially driving it. Sometimes you gotta lift it, open it and dick around. I’ve never had to pay for a technician’s time at a dealership. That’s new to me. Diagnosing always came free THEN the whole list of what cost what came rolling through and I’d have to option to walk away or take the service. Now that I think about it, I’ve never had to pay for a diagnosis in my life and I’ve dealt with some skeezy car peeps, but maybe it’s different at VW. To us, in this case, different wasn’t jivin’.
2 stars because the service dude was nice about everything. Other than that, it’s not worth the hassle of leaving our car to get serviced for over 6 hours, being told one thing than another and having nothing done.