Jimmy Vasser Chevrolet

I brought my 2014 Chevy Cruze to the dealership since it’s been making a loud humming noise when accelerating (moving, not idle) and the shifting through gears is not smooth as it used to be, and the car is struggling going up hill. The car is under Certified Pre-​owned warranty. They told me there was nothing wrong with the car. The car keeps getting louder and performing worse. I also requested an oil change (under the CPO plan) and they said they couldn’t do it unless the screen said 25% or less… That ‘sensor’ can be reset from the cabin at any time, regardless of the actual state. I already performed a service (which I paid for) at an independent establishment, with no improvement for the car. On top of that, they told me they will call me when the car was ready, and they didn’t. That is common courtesy to customers that the dealership failed to perform. Overall, a very poor, And unpolite experience. The car is under warranty, and performed great when I bought it, and today is far from what it was.

Wam-​bahm-​thank-​you-​mam experience. While the sales rep (Ray) was forthcoming and helpful, the same certainly cannot be said for Finance and Service departments. Once we forked over our money, we’ve had to chase and hound service and finance staff here to get anything done here — work they promised or are obliged to do.
First, it was two small items on the due bill they were going to repair in the week following the sale. A few days in to that week, we called just to check-​in and discovered pretty much no progress had been made. The sales manager, Sally, refused to give an ETA. Only after repeated calls and emails, was the repair suddenly completed in the proverbial last hour.
Second is a lethargic finance dept. 3 months after the purchase, we refinanced the loan on the car (cut the interest rate in half btw). This makes us entitled to a gap insurance refund of several hundred dollars. This is a simple process done through a dealership’s Finance & Insurance manager — at another dealership, the F&I manager got it done within 1 business day. Not here. It’s been more than 2 weeks of phone calls and emails to get this done. As with the due bill items, there’s always an excuse — staff turn-​over (and no automated notice when you send an email to someone who doesn’t work there anymore), the main guy is out of the office, staff mistypes our email address, etc. Leave a message for the F&I manger to call back, he doesn’t. Write him an email, he doesn’t respond. Guess we need to keep calling reception until we get a hold of him at that very moment, or drive 2h to show-​up in person.
This all makes sense: there’s little profit incentive to come through on your promises once money has changed hands. Just don’t expect happy customers if that’s your way of doing business.
Update: just as an fyi, we took the general manager who commented here up on his offer to contact him, but have yet to hear back a week later.

WOW! So impressed! From the moment I walked in the door until we walked out with a beautiful new 2016 Suburban! From Troy and Joe and Ric to the rest of the staff, they were all great! Enjoyable from beginning to end!

It was my first car purchase and I didn’t feel any pressure when finding the right fit for me. Raymond was a great help and everyone there cared about my best interest and was easy to work with. I highly recommend going to Raymond when looking to find the right car for you. The deal the dealership got me on my truck was exceptional.
–Jed Hicks
We had such a great experience with Raymond we decided to go back and buy my first car. He’s great to work with and was a huge help in making our decisions!

Yesterday my boyfriend and I called about a used dodge made an appointment to come in today and look at it. Fast forward we come today the guy we made the appointment with wasn’t there (never showed up), had a very nice guy help us out instead. They couldn’t find the vehicle on the lot but ended up finding it in the back. So I look over it, absolutely perfect. Took it for a test drive fell more in love with it. Come back, then we go inside to start paperwork. The nice guy helping us comes back in to tell us the vehicle HAD BEEN SOLD THE DAY BEFORE.
We shouldn’t have been able to even drive the damn thing, and above all else they should have called us and said it had been sold. We don’t live in Napa so we had to make a trip out there. Waste of time and a huge let down. Won’t be back ever.

Go see Raymond Gramlich at Vasser Chevy. I showed up last Sunday in the rain looking for a specific used Mercedes I saw on their website that my girlfriend was interested in. I let him know that I was looking on her behalf and that I wanted to take a quick test drive. With zero pressure we want on the test drive at no time did I feel like he was trying to sell me on that car or any other one. I decided the car was great and knew my girlfriend would like it as well. I said we would try to come back that night but that it might be right before close and that it could be hectic as our kids would be there too. He said he would wait and promised to get us out with our new to us Mercedes fast. He did just that. We were out of the dealership in under 2 hours. He didnt hassle us or try to push extra warranties or maintenace plans in the purchase and he even helped keep our kids entertained. I have nothing but good things to say about Raymond and Vasser Chevy. He exemplifies what a car buying experience should be. A true stand up guy and a great person. I will definitely come back to Raymond for our next car purchase. A++ and excellent personable customer service all around!

Raymond has been extremely helpful! He has gone above and beyond to do anything to make my husband and myself happy with our car purchase! Highly recommend him. :)

Excellent experience! Was able to get the price I needed and the low payment I needed to get into the vehicle that was my Top Choice! Raymond made it happen! Raymond was extremely helpful and patient with all my questions/​concerns and the whole team was very knowledgeable in assisting with the loan process.

My wife and I just went to look at some trucks met a great guy Ernie Pezzola he is very knowledgeable about the trucks and cars he sells I have lived in napa a long time and have had a Toyota Tundra for a long time but my son gets that, and now I have a brand new chevrolet in the driveway thanks. The best sales experience you made it so easy!! Ernie your the best!

You all are awesome. Probably the smoothest and quickest car sale I have experienced. I just wanted to say thank you to Robert assisting a great overall experience. Living in Sacramento, it was nice to be able to work with staff over the phone. I purchased a ZL1, they offered a competitive price and had everything ready for me when I arrived. I will definitely come back when it is time!

Just bought a truck here. Overall the experience was good, no pressure and I did feel as though everyone genuinely Wanted my experience to be favorable. Couple of hiccups, overall good dealership.

Went into the parts department today as my husband and I enter the door the woman working the cashier wasn’t friendly at all and as we made our way to the parts dept the older senior guy wasn’t friendly or helpful now I’ve been to the dealership in Vallejo and Fairfield and have always been greeted by friendly outgoing employees who «says hi, how can I help you?» And will help us and ask «if there is anything else they can do for us» but never once did we get even a hi from these grumpy old employees. I told my husband I would never buy or bring any of my vehicle to this place because they are not friendly people.

Had a wonderful experience @ Jimmie Vasser Chevrolet. Sandy, Dillon and Joe did a great job no pressure very knowledgable. Thanks again and I will definitely make my next purchase there.

Do Not ever bring your vehicle to these people! I brought my 2011 Silverado in that I purchased from them telling them the truck was making a pinging noise up front and it seemed to be idling low. They charged me $ 200 to tell me there was nothing wrong with it. 2 days later I drive to SF and it stalls on me on the Bay Bridge. Get it towed to the closest Chevy dealership in Daly City (they were awesome by the way) and they had to replace the throttle body. I will never do business with these people again and neither should you.

like all bad review about this place is the trust and honesty. they sold me a used car with a lot of problems. they didn’t fix what the car had and they made small maintenance for the car till i just leave and drive couple hundred miles and when the i discover guess what the 3 days to return it is gone and i have deal with the mechanics or go back to them and pay 100 $ deductible and they fixed, and am sure they will not fix it right and i have to go back, and this what happen with me when i buy 2006 Mazda, first alignment 100 $. 9 days after throttle position 300 $ and supposedly this car already have a tune up but NO it need it plus fuel filter change, oxygen sensor rear and front, flow meter and i don’t know what is coming up next i will not eat it i will follow the legal process and the reason for writing this review is to give you advise and don’t deal with that thanks

No pressure, quality service. I had never walked on a car lot without feeling the onslaught of hungry salespeople rushing toward me to get my business. At Vasser, I met Joe C, a seasoned consultant and he provided options that met my needs. There was never a time when I felt Joe was leading me toward a higher priced vehicle for the sake of his commission. In face, I bought a low mark up vehicle and still received quality service as if I purchased a high end vehicle. I also recommend Tom in Finance, he made me feel comfortable and informed. If you are looking for a great set of people to provide solutions for your next car, go see Jimmy Vasser and ask for Joe C.

Please read this. This is about service. I have had several experiences here and both were unprofessional and unscrupulous. I took a car in for a horn that needed fixing and would require a steering column angle sensor. I did my research and brought the car in. After the diagnostic they confirmed what I need and said that it would cost $ 600 for parts and labor which included two parts. When I said I wanted a 2^nd opinion they said they had to charge me $ 200 for the ‘diagnostic fee’ since I wasn’t having them do the job. I took the car in to a local mechanic. He fixed it for $ 60!!! He said that one of the parts they quoted me for doesn’t even exist…
I won’t go into more detail on my other visits but I simply don’t trust this place and felt I should say something here. Thank you.

My car shopping experience has been a drag, good thing I met Ernie ! I’m from San Jose but a new trade in this dealership received caught my eye. If it’s what I want I would have no problem making the drive.
I contacted the dealership and got hooked up with Ernie. He was working with a client but took down my info and promised to get me the details I was looking for. I’m always on the go and asked if he could text me the info. Not only did he text me the info but he text me pictures that weren’t on their website yet so I could see if it’s what I wanted.
I kept throwing questions and requests at him and he never once was too busy to respond nor did he ever forget to reply. Even when I told him this particular vehicle wasn’t going to work for me he was super cool and friendly and told me he would keep an eye out in case another one comes by that might interest me. Next time I need a vehicle I’ll check with him first– you don’t meet people in the car business like him very often.
If you’re going to check out this dealership ask for Ernie !
ABC

I strongly recommend you take your Chevy product to Kastners GM for your service needs. It took from March to August for Vassers to repair my Tahoe. Only because I got corporate GM involved and Detroit came up up with a solution. Its not the worker bees but the management who do are not interested in satisfaction of the customer. Worker bees can only do what the managers say.
So Kastners gets my business now… and Vallejo Toyota for my Toyota.

It’s funny that this dealership has a 3.5 star rating, because if all of the one-​star reviews that are «filtered» and hidden from view would be factored into the equation, it would be much lower.
Basically, I had every negative stereotype about the industry come at me one-​at-​a-​time during my hour here. The shame is, I drove up from San Jose, so it wasted an entire day.
Long story short, the car had body damage that was not pictured in the photographs online. When I asked the salesman about this, he replied «Oh, that happened on the lot, that’s new. We were going to get it fixed, but it’s down to the paint, and it would cost like $ 350 to spray it» — That’s an exact quote. Don’t think I need to explain the psychological impact on a customer when you hear that the dealership knows about a problem with a car on their lot but they choose to ignore it because it would cost them a little over $ 300. I became very nervous at this point.
Drove the car, and it was fine otherwise. Started considering working on negotiating the price down an additional few hundred to do the body work myself, which would be a serious hassle, but it was just the car I was looking for otherwise. So I told them to go ahead and appraise my trade-​in.
The comments were almost like a SNL parody of auto trade-​ins. «Oh, the weather stripping is cracked by the windshield» — «Oh, the chrome is faded on the trim, you must’ve parked it outside» — Anything that could be said out loud to detract from the value of the car. After waiting half an hour, he comes to me and says that the guy who does the appraisals isn’t there today, but he «described it to him on the phone really well» and he thinks my trade-​in is worth $ 7500.
$ 7500. So here’s where I realize that everyone thinks their car is worth more than they’re offered on trade-​in and they’re always disappointed by the number. I get that. Here’s how much I get that. I used to sell cars for a living. I used to go alone with the used car managers to appraise trade-​ins. I used to play a game with our appraisers for fun where I’d come up with a number and see how close I was to the highly-​trained professional’s number. I was pretty good.
On EBay, cars just like mine are selling for $ 8500 to $ 10,000. On car lots they’re listed at $ 11,995 to $ 13,995 with similar equipment and mileage. At auctions, they’re selling to dealers for resale at $ 9000 on average. On Craigslist, they’re usually around $ 10,000. Kelly Blue Book says that in average condition my car is worth $ 8900, and I’m a neat-​freak.
My car is worth a minimum of $ 8500 on trade, and realistically they should be able to go as high as $ 9000. And since their car lists wholesale at $ 19,000 and they were listing it at $ 23,995 and then «marked it down» to $ 21,000… and since they weren’t talking about ANY additional discounts on their car, they were holding a $ 3000 deal, and weren’t negotiating.
They wasted half a day of my day off, made me drive almost 200 miles round trip, and weren’t willing to make less than $ 3000 off of a car that was hit in their lot and not repaired. They were also expecting me to roll about $ 2500 of negative equity into my new loan because of the lowball price they gave me on my car, even though the appraiser never set eyes on it.
I get it; a car dealership is a business, and they’re in it to make money. I don’t begrudge them this. But seriously, if you’re going to try to jam someone that hard, you’d better make sure first that they don’t know what they’re talking about.
By the way… best friend was a general manager of a car dealership, his wife was a finance manager at a car dealership, and three family members work in the new/​used car industry. All of them concur that they were trying to **** me. Hard.
I wouldn’t buy a car from these guys.