Best Buy

Do NOT ever buy anything from this company! Go to Fry’s Electronics, anywhere but here! Unless, however, you don’t mind spending a large amount of money on a major appliance, but not receive it. I purchased a refrigerator from this store on ⁵⁄₃₀. They gave us a delivery date 2 days later. The next day they sent an email saying that the delivery was pushed back 2 days. They didn’t give an explanation, just an email. I had to call the store who had to then research. We find it was because the refrigerator was on back order. We accepted that and waited. Then the night before that delivery date, they sent an email saying our new delivery date was going to be a week away! They don’t give any explanation on their email. Angry of course, I called the store. They said that the refrigerator was discontinued from the manufacturer and that they had to get it from another warehouse. This was never disclosed to me at the store when I made the original purchase. Not that I had any choice, I waited.
On the day of the next delivery, I had all of my food out of the refrigerator, in ice chests, and moved appointments around to be home for the refrigerator. Half an hour, HALF AN HOUR before the scheduled delivery window we received an email saying our new delivery date was THE NEXT WEEK! OMG! This time I went into the store. I talked to Bill in the appliance department, who was very helpful. he cancelled my order and made a new order from another warehouse that he said had over 45 refrigerators. He took $ 300 off my order and agreed to haul away a second refrigerator for all my troubles. Bill is the only reason why I gave Best Buy at lease one star (not that I had any choice).They gave me a new delivery date.
A few days later we get yet another email saying we have a NEW delivery date. WHAT!!! This time I called the Murrieta store again and asked to talk directly with a manager. I got an assistant manager who was nice and gave me a number of their Chino warehouse (which is where all their deliveries go through). I called and have been dealing with Lindsay and Tania. They heard me out and were very nice. They researched and found me a fridge from another warehouse and gave me a new delivery date of this Friday ⁶⁄₂₄. I called two times since then to check up on my fridge. They said they called and verified they had the fridge and all looked great. NOT!!!
We just got ANOTHER email last night saying that our fridge had been pushed again until next week, ⁶⁄₃₀. That’s 30 DAYS after my original purchase! Not okay! I called back this morning. Lindsay and Tania were not available, so I asked for their supervisor. I talked with Tori (supposedly an Asst Manager). She was terrible! Sounded like she read from a speech and kept repeating that they can’t deliver a refrigerator they don’t have. Offered no solution, no help, nothing! My opinion, they shouldn’t have sold a refrigerator they don’t have, right??? She literally talked over me when I was very calmly expressing my frustration. I asked to speak with her manager, she said she wasn’t available. It wasn’t until I asked for their names and titles that she put me on hold for over 5 minutes to give me an «assistant manager», Rich. Side note, she said her assistant manager was a woman. Not sure if Rich was even an assistant manager. He again said the same exact thing everyone has been saying. The same exact thing was not good enough at this point. He was perfectly okay with telling me that I would have to wait yet another week; forget the fact that I’ve been told that 6 other times! He didn’t offer any new solutions. It almost sounded like it was painful for him to apologize for my inconvenience. We ended the conversation by him saying that he’d make some other calls on my refrigerator and call me back. I called the store again and asked for the general manager. That person wasn’t available, but I talked to Ellen (assistant manager of the Geek Squad) who said she would find me some other contacts and call me back.
So here I am, waiting. I have no refrigerator, but next week or so I’m going to get a bill from my credit card and will be making a payment on a refrigerator that I still DO NOT HAVE!!!

Avoid this store you can only have 15 days to return any item. Return policy is horrible! Save your money and go to Wal-​Mart! Customer service sucks people are rude and act like its their money

Associate Nick could of been less defensive and more apologetic ! although mistakes happen Best Buy should train their associates on product knowledge or ask if unsure. Manager Michelle handled it accordingly but if your a manager you should be at least more friendly .not even a smile ! Leaving the customer happy should be important in addition to resolving an issue.

It seems like a lot of their electronics break very quickly, and when I asked the salesman if they sell refurbished items he avoided my question and handed me off to someone else. So yeah I try to avoid going here unless it’s for a phone case or something I know I’m not going to have an issue with, like an iTunes Gift card, haha.

Bought washer and dryer and Bill and Sean helped me… They were great! Answered all my questions…

After hours of frustrations with the geek squad due to computer problems etc, Wendy, at the Murrieta store waved her magical wand helped me. She was able to jump through hoops, made phone calls, took the time to call me back, not once but twice so I didn’t have to wait on hold any longer. She was wonderful. Thank you Wendy!
Now let’s see if my 3^rd refrigerator in 6 months will get fixed, again.

Great staff, they spent a ton of time with us. We bargained hard and they never resented it, never walked away or turned us away. Very satisfied.

Super helpful staff, huge selection of electronics. I have bought everything from subwoofers to TVs at this store and never left disappointed. I have returned a couple things and the return process is super easy as well. solid 5 star store!

Went in to return a game. Was greeted upon walking in but no eye contact when greeted, which was weird. Got in line to return. I was the only one in line and had to wait over 10 minutes to be assisted. Horrible service. When leaving the man at the door said have a good day but was looking at another employee when saying it. So no eye contact again. Not going back.

My experience at this Best Buy was terrible due to an over all lack of knowledge regarding the store/company’s general policies, misinformation about price matching, and most importantly COMPLETE LACK of product quality control and quality assurance.
I called in yesterday to make sure they had a Nikon D750 camera body in stock. When I asked the sales rep informed me their inventory was showing one, and that she would have someone double check to make sure it was physically in stock. They said it was so I made the trip all the way to their location to purchase the product since they were the only ones in my area with it in stock.
When I arrived to purchase the camera, they refused a price match because my offered price wasn’t through one of their «approved» online sources. Which I think is a bit ridiculous if they are going to offer a price match guarantee and claim, «We won’t be beat on price.» Still, that is an understandable and forgivable offense in my opinion, so I wasn’t too hung up on that.
Next, when they brought out the camera for me, the box was damaged. I would think when someone calls in specifically for a product and they PHYSICALLY check the inventory that the employees would have enough common sense to either inform the customer of the damage to the box, or deem the product unsellable. Apparently not… Well, I had make a decently log trip to this location specifically for this camera, and there were none in stock anywhere within a two hour radius so with fault on my end, I bit the bullet and decided to go ahead with the damaged box item. I spoke with a manager about it and asked for a small discount considering the condition, on which she refused saying they’d rather send it back to the manufacturer for a new one than five me a discount, even after I explained to her my trip and the fact that none were in inventory anywhere around. Then on top of that, they refused my 10% discount on the camera itself!
This is not a cheap camera people! It retails for approximately $ 2,400! Best Buy had no intention of doing anything to earn my business and that should have been my first indication not to buy from them! Because TO TOP IT ALL OFF, I didn’t even leave the parking lot before having to immediately return the camera because of damage to the screen! Yes, the straight up sold me a broken ass camera for $ 2,400.
And I’ll take partial fault for being stupid and inpatient in buying it, but still! You should be able to trust a company as big and reputable as Best Buy and they just completely let me down. And now I’ve called about three times for information about when my refund will be issued back to my bank account and every time they are giving me misinformation saying it depend on MY BANK, when I called my bank and they specifically told me they see the transaction and they are waiting for the refund to be issued by BEST BUY’S bank before they can process it to me account.
Just why… Never buying from Best Buy again, especially not such a high ticket item and will definitely be taking my business to small camera shops even if it means paying a little bit more to be treated with respect and reason.

Pablo rocks! My girlfriend and I couldn’t have asked for a better experience in upgrading our phones. He took the time to explain the different options to us, the billing, and helped us with every little question we had. Definitely an expert in his field, no question about that. When someone goes out of their way to shape your experience for the better, you can’t ask for more.
Michelle and Damien at Samsung’s area were awesome as well. They helped us start off the search for new phones, and set us in the right direction for what we wanted. They helped us switch over to the new phones easily and showed us new features.
Keep up the great work team! Thanks for everything!

This was a horrible experience for me and my family the worst customer service I have experienced. I went in the store because I took a product that they sold me under the impression it had an extended warranty that covered EVERYTHING as the customer service Best Buy «professional» said. Long story short Geek Squad agent was not able to help me so I asked for a store manager. The shift manager Paul Chase was very rude and condescending. Basically looked at me said he couldn’t help and the warranty would not cover my damages, said have a good night and walked away. I have been a loyal customer for many many years and have bought many big purchases there, it is unfortunate that due to people who should not be working in customer service Best Buy will be losing a loyal customer! I will take my business elsewhere from here on out!

Went in to compare costs of washing machines with nearby Home Depot and Lowes. Best Buy matched the price of a washing machine from HD based on a photo I took of their sale price. Lowe’s would not price match. BB even discounted hoses as well. Free delivery, setup and takeaway of old washer. Can’t complain. Service was attentive and kind.

Very very long wait in the mobile and activation center. Waited 1 hour to activate the phone and their system froze. Had to wait another 20 mins to reverse the transaction and do the whole process again. I would not come here to purchase your cell phone unless you have 3 hours to spare.

Might as well post a review as I was there today.
I only got an external hard drive. But from my limited experience, I sense no reason to talk badly about the place. Everyone was quite friendly. I even interrupted a guy and he was happy to help.
Side note, for some reason this stuck out, but I saw quite a bit of people with full sleeve tattoos working there and it’s great to see companies allow qualified people to work there regardless of their appearance. More than likely, will return, despite the moderately higher price range.

The customer service is slow. Don’t plan on coming here (or the location in Menifee) unless you have plenty of time to waste standing in line waiting. I was almost ready to walk out but I really needed a phone charger.
Best Buy: you could improve on your customer service and customer satisfaction by ensuring your customers get assisted in a timely manner.

Hey Best Buy,
I came in today ready to drop a decent amount of money on a nice new laptop. Guess what, your customer service sucks. After wandering around for 15 min, someone finally came by and said she’d call someone to come over…15 min later no one there to help me still. I was literally the only one there browsing. Hence, why I’ll spend money at the Apple Store instead… they at least have way better customer service, that’s worth the price alone.

Not normally a big fan of Best Buy these days due to the fact that Amazon sells the same stuff for substantially less, and without the need for an actual in-​store visit, but I decided to go check this one out.
The parking lot is the best I’ve seen for a Best Buy (there’s always a spot near the entrance), and this particular store is among the largest I’ve been to.
Also had great customer services for both purchases and a couple of returns!

I do a lot of online order pick-​up from this store and they do a pretty good job. They haven’t quite gotten to know me by name like the Menifee store yet, though.
I like the idea of the Samsung, Microsoft, Apple, Google store within a store ideas, but over and again I’m disappointed with the product knowledge of those store assigned employees. If it were a Best Buy Employee I would maybe be a little more forgiving, but when you’re wearing a Microsoft shirt you have to know the product. If you don’t know, just say you don’t know and go find out, don’t say something totally off the cuff and based on looking at the tag or less.
I guess that’s why people showroom and do most of the product research online. Shame on me for expecting more.

The service here is awful and calling their corporate office is no better I will never shop at another Best Buy