AAA Automobile Club of Southern California

AAA is not what it used to be. Sadly the AAA looks more like a governmental run agency than a non-​profit membership owned organization. In the town I live in Murrieta, CA some of the agents act like they would rather commit suicide than help you with a DMV matter. When you walk in to the office its feels drab and depressing. There are a few nice folks that work there but for the most part the employees are lifeless and rubber stampers. The lady who help me with a DMV matter had to use two chairs to hold up her enormous frame which was awkward for me to look at. She never made eye contact with me and only spoke if I asked her a question. They have a sort bar counter you sit at so the person next to you is so close that they pretty much listen to your whole conversation including personal info. AAA does not accept debit cards for DMV transactions, what’s up with that AAA get with the 21 century, who carries check or cash anymore. And why AAA have you hidden the travel info so that members can no longer browse travel brochures. I guess they don’t trust their own members to pick out travel info they want on their own. Also whats up with the hardcore insurance selling agents at AAA. You get a 20% discount for being in a alumni association why? Too many discounts a regular person can’t qualify for I gave up on AAA insurance too expensive. This organization is membership owned? Ha! It’s lost it way someone help it get back to its core values.

In and out in under 30 minutes for my registration. AAA comes through again for me. Nice location, friendly staff. Thanks AAA!

Wow 10+ people waiting before opening for mostly DMV fees. The insurance guy came out and helped check people in with the 2 other ladies up front. They did a great job managing the line and I was at the end of the line @ 9 am and was still out by 9:15 great job. They would get 5 stars if the two ladies up front would have smiled but they kept their heads down getting through the line.

Went to AAA to get a trip maps etc. met with Colleen who very helpful. We ended up with maps, tour books and a lot of information for this trip from Murrieta to Vancouver, part way across Canada and back home. I was very impressed with maps and book content. Thank you AAA

I would never visit this AAA location again. Came in on Saturday to renew car tabs, there arrears to only be two staff working on DMV related issues but they are also handling travel and ticket walk-​ins. Seriously, one couple took 30 minutes with a travel issue, as is their right, but if the same people who handle DMV issues are going to handle this they need more staff. Especially on a Saturday. I pay a AAA membership to avoid this kind of thing at DMV locations. Extremely disappointed.
In the end it took almost two hours to get served.
I will, in the interest of being fair, say that the staff who were working were professional and helpful. I have zero complaint there. There needed to be more people serving to avoid such extreme waits.

I was originally very impressed with the service here, but now I’m so angry. Upon receiving my first monthly auto insurance bill I see that I’m getting charged about $ 20 a month for interest on the policy since I am NOT paying in full. I was not told about this and I am so angry that I have to waste money with any other insurance company I’ve ever had has never done this. Buyer beware that the amount they tell you you’re going to pay is not necessarily the exact amount you will owe.
I asked if doing automatic payments would alleviate that fee, but was told there is no way of getting out of it except for paying in full

This place is the best for all my insurance needs
The DMV FEATURE and roadside service makes it all worthwhile.

If I could give AAA of Southern California 0 stars I would. As a consumer, I have never been treated with as much disrespect as I was today by the Insurance Branch Manager Brian Mc*******. From the get go, my Husband and I were treated like scum. He was abrupt, smug and unwilling to hear us out. In a nut shell, due to the incompetence of our Insurance Agent Jennifer Cott*****, our renters policy had been canceled by no fault of our own. I even went into the office when the original issue occurred in October of 2012 to have all of our policies reinstated. Less than a month later the policy (unbeknownst to us) was canceled again as Jennifer failed to do her job and submit the form to underwriting to reinstate the renters policy. Fast forward to ¹¹⁄₂₀₁₄ we had a flood with a loss and called to file a claim at which time we were told that we did not have a renter’s policy effective October 2012. Furthermore, I have correspondence in July 2013 to Jennifer indicating that we have moved to a new address and that I would like to have my address and RENTERS POLICY updated to the new house. An email was received in August 2013, after I had to contact her again wanting to know if the changes had been made and at no time did she mention that I no longer had a current renters policy. Had I been made aware of the situation in 2013 more than a year before my claim in November of 2014, I certainly would have taken the steps to resolve the matter and have the policy reinstated. No communication was made on their behalf to alert me to the issue.
This is only ONE of the issues that I have encountered while with AAA Insurance. My polices have been canceled on a number of occasions without explanation and without any wrong doing from myself or my Husband. We purchased a new vehicle in October 2013 and it took Jennifer until March of 2014 to properly add my new vehicle to my policy. I HAVE DOCUMENTATION, my financing company went so far as to threaten to invalidate my loan if it was not resolved… Again I had to contact her to ensure this was taken care of. I have stacks of email correspondence with time and date stamp to support this evidence.
I was with Geico for 6 years and I never ONCE had to email them for anything, my policies were always correct and in force.
Please before you give them any of your hard earned money, think again, is the savings really worth the hassle? Shame on you AAA, shame on you Brian and Jennifer. By the way our conversation was recorded and I have the Branch Manager blatantly tell my Husband that he will do NOTHING for us. I am sure your prospective customers would be delighted to hear how you will go to bat for them when you have a heavily documented case PROVING errors, lack of follow through, poor customer service, and incompetence and excuse after excuse. Feel free to contact me as I would be happy to share the recording as well as my printed documentation.

These folks in here are awesome. I use the notary service as well as the DMV service quite a bit. AAA has paid for itself over and over. Every time one of my kids runs out of gas, has a car problem, battery dead, «get your AAA card out I have you and call them».
How can you NOT have a AAA account?