Precision Tune Auto Care

Where do I begin? Everytime I go to this place, they have a new manager who’s just gotten less and less knowlegable. The biggest reason I was going there was because of how close it was to my house, but now I’m done with them. Th last time I went the manager seemed very unfriendly and unwilling to help me, they don’t even get there lot plowed. But last time I went they gave an «inspection test» that they gave to me. When looking at the test they missed all the things that I know are messed up my car, and the things that they did put on the paper were just «recommended services at that interval». And they of course we’re trying to sell me on things that I had already got from them only a couple of
months earlier, but when I confronted the manager at the counter he didn’t know anything about the «inspection» and had to talk to his mechanics. This place is a joke and a waste of your time, go to Viking automotive down the street instead.

I wanted to jump on here and review this business, I feel I had an above average experience and I wanted to share; because I know it could’ve gone into a whole different direction… but I’m happy to say I was pleased with the outcome.
On 07÷29÷15 I rolled my 2010 Dodge Avenger into the bay, three years ago I had a botch job done on my headlights to install HID head lights at a random shop in California… Because of the botch-​ery my car seems to have now suffered an electrical failure and I am now left with no power to my headlights, a few blinkers and a rear brake light.
When I spoke with the mechanics Bryan & Brandon they assured they would take care of me and started peeling away at my car to find the issue. Bryan got his hands dirty and I could tell he was an experienced veteran when it came to cars. After trying to determine where the issue was, he suspected the Multi-​Function switch located next to the steering wheel may have a short thus not sending commands to my lights to operate appropriately, I agreed to leaving my vehicle there and asked that they call and update me with pricing as I was on a strict budget to get my car fixed. Bryan was even nice enough to drive me back to my work per James’s offering (James seems to be the manager).
After a few hours James called me and told me the cost would be $ 323.00 for the Multi-​Function switch installation and that the job could be done and would fix the issue. Hours later he called and said the wiring was recommended to be fixed since it could potentially fry the new Multi-​Switch… The updated total and cost was $ 566.00. James was either misinformed or thought the car was in good shape (operational lights) and called me that evening saying the MF switch was installed and that the next step would be to leave my car overnight and get the wiring done the next morning… I can admit that I was excited that my headlights were now working but I was super stressed out at the thought of paying $ 600.00 the next morning.
Fast forward, I went into the shop the same night ⁰⁷⁄₂₉ (instead of the next morning ⁰⁷⁄₃₀) to check out my car and I had discovered that the status of the car hadn’t changed… in fact, the check engine light was now on and I was still at square one. I was actually very upset when I left the auto shop and all I could think of was having to pay $ 323.00 for a repair that essentially did nothing… On top of that having to come back the next morning and fork out another $ 270.00 for wiring, you could imagine how much my head was spinning from confusion, anger, optimism and the fear of being taken for a ride… I literally thought I was getting screwed.
Fast forward, 07/​30, I didn’t take my car in the next morning and decided I was going to speak to James and express my stress and concern. After speaking with James and expressing how I felt that nothing had been fixed, he took care of me by simply saying,
«Come in, we’ll take the new MF switch out and we’ll simply put your original piece in… we won’t charge you a thing and leave your car the way it was…»
I was actually astonished and persistently offered to at least pay the diagnostic, he didn’t budge… he handled my experience in the best possible manner. The shop acted professionally and reasonable, I’m very happy and I can now actually put myself in a better spot financially to come and do the extensive repairs later. Thank you!
Oh and on a side note, they hooked me up with a free hot dog the initial day I was there, the staff is super friendly and I’m even going to offer to take them to lunch this next coming week. If you have an issue, just make sure you discuss it like a cool-​headed human being and understand we’re all human, rather than refusing to pay or make a scene by raising your voice, they’ll actually hear you out and make sure you are valued as a customer. I am truly grateful there are businesses out there who conduct business in the manner James and his staff did.

Stay away from this place!
Seriously, avoid this place at all cost if possible. I went in for a simple oil change and decided to get the premium option with the inspection and refill of fluids. They did a very messy job, they splashed fluids everywhere, along with oil to the point that it made me think I had a leak, it wasn’t until I cleaned up the outside of the oil pan that I realized it was a result of their inept job. They didn’t even check the tire pressure as they said they did, otherwise they would’ve realized it was low and would’ve told me so.
Not only did they do a very lazy job, but they also lied about it as well when I asked.

I got an oil change here and was pretty disappointed.
The service was fast and complete as far as I can tell.
I wasn’t happy, though, when it came time to pay. They charged me 30% more than the amount that was quoted originally.

I was going to go here but whoever answered the phone was rude and condescending in how he wasn’t really answering my simple appropriate questions so I guess I’ll never know how their service is. I don’t think asking how long it will be til I get seen is a hard question. Okay, you have 5 cars in right now but as someone who hasn’t been there, how the hell am I supposed to know how many people you have working or at what speed they work? Lost a customer before you even had one.

I’ve been going to these guys for my last four «premium» oil changes which includes a tire rotation. However I was suspicious of their rotation skills as my tires have been wearing extremely fast and one side is wearing terribly worse than the rest of the tire. So before I went in for my fourth and final oil change to this place I made some notes as to which tires were where on my car (based on specific little marks and scratches on my rims) my suspicions were confirmed, they don’t even know how to rotate tires, causing me to now have to prematurely purchase new tires when I easily could have gotten 12,000 more miles out of these ones… don’t worry it gets worse. So about an hour after I got my oil changed I took a look at my car and noticed a broken lug nut on my wheel. I went back in, furious and asked why I wasn’t informed. the guy at the counter just says «o jeez, so and so was supposed to tell you about that, one of your lug nuts was too tight and we snapped it» hmmm well, considering I’ve gone to these guys for my last four oil changes and tires rotations who might have possibly tightened them too tight in the first place? Yup you guessed it. So then I asked what pound pressure they’ve been torquing my lug nuts to… he said 100!!! For my car (and I called the dealer) they recommend 85 – 90 at the MOST!!! They couldn’t believe that they were torquing them so high, causing extreme stress, which can lead to mucho $$$ if something goes wrong and it very well could. I’m never going back to this place again. Their main job is to change oil and rotate tires and they can’t even do that right. Don’t ever take your car here for anything! Enginuity in Murray is the only place I will go for anything car related. Go look at their reviews, they do unbelievable work and they truly care about you and your vehicle! Trust me! Take your car there; they are 10,000 times better than the people at precision, mark my words.

For the most part these guys have always been pretty fair with me. Honest recommendations and no unnecessary pressure to fix more things. The service is generally very fast and easy. I will keep coming back.

These guys were so nice and helpful. The manager joked with me and smiled and helped me out with a simple repair that my automotively impaired self didn’t want to figure out.